Sauce Labs Reviews, Competitors and Pricing

it_user762525

Team Lead at a tech vendor with 1,001-5,000 employees

Oct 29, 2017

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Our ROI is good, and now we have faster testing with a better quality of testing

What is most valuable?

All its features are very good. I like the following the most:

CI integration
Cross browser testing
Multiple test runs at one time
Language support

How has it helped my organization?

We now have faster and more furious testing with a better quality of testing.

What needs improvement?

Speed and connectivity need improvement.

For how long have I used the solution?

I have used this solution for two years.

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What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

Yes, it disconnects sometimes while the automation is running.

What do I think about the scalability of the solution?

No issues.

How are customer service and support?

Customer Service:

Good.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

No. I did not previously use a different solution.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

It was implemented in-house.

What was our ROI?

Our ROI is good.

What's my experience with pricing, setup cost, and licensing?

The pricing is okay. It is worth purchasing.

Which other solutions did I evaluate?

No.

What other advice do I have?

It is a good tool with variety of functionality.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user755598

Test Analyst at a tech services company with 10,001+ employees

Oct 18, 2017

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The parallel run is very useful to run on different simulators and emulators

What is most valuable?

I like the parallel run feature the most. It is very useful to run on different simulators and emulators.

How has it helped my organization?

Testing is very fast with this tool. Also, running automation is a very easy task now.

What needs improvement?

The speed needs to increase. Something with real device also need to improve.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

No, we didn't use a different solution previously.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

In-house.

What was our ROI?

Good.

What's my experience with pricing, setup cost, and licensing?

Worth the purchase.

Which other solutions did I evaluate?

No, we did not.

What other advice do I have?

Use it and love it. It is worth purchasing and using.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide

Sauce Labs

October 2024

Free Report: Sauce Labs Reviews and More

Learn what your peers think about Sauce Labs. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.

DOWNLOAD NOW

814,763 professionals have used our research since 2012.

it_user740562

Software Tester at a comms service provider with 10,001+ employees

Oct 17, 2017

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It produces good ROI

What is most valuable?

The parallel run is awesome.

How has it helped my organization?

Can run more tests at one time.

What needs improvement?

A little bit more speed needed to improve it.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

It's the best.

Which solution did I use previously and why did I switch?

No, I didn't use a different solution.

How was the initial setup?

Straightforward.

What about the implementation team?

In-house.

What was our ROI?

Good.

Which other solutions did I evaluate?

No.

What other advice do I have?

It's a great tool. Go ahead with it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user708351

QA Engineer at a tech services company

Sep 24, 2017

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It has good customer and technical support

What is most valuable?

Test run on simulators and emulators.

How has it helped my organization?

No need to purchase more real devices.

What needs improvement?

Speed.

For how long have I used the solution?

Three years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Straightforward.

What about the implementation team?

In-house.

What was our ROI?

Good.

What's my experience with pricing, setup cost, and licensing?

Good.

Which other solutions did I evaluate?

No.

What other advice do I have?

No.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user738291

QA Engineer at a financial services firm

Sep 18, 2017

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It has a great user interface and setup is straightforward

What is most valuable?

Great user interface.

How has it helped my organization?

Works great.

What needs improvement?

Having video recording would be great.

For how long have I used the solution?

12 months.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Never used.

Technical Support:

Never used.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Not complex at all.

What about the implementation team?

In-house.

What was our ROI?

It's awesome. Its multifold increased our test efficiency.

What's my experience with pricing, setup cost, and licensing?

Not too expensive for the ROI.

Which other solutions did I evaluate?

No.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user708351

QA Engineer at a tech services company

Sep 17, 2017

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It has provided our organization with faster execution

What is most valuable?

All features are excellent, especially the parallel runs.

How has it helped my organization?

Fast execution.

What needs improvement?

Nothing, all is good.

For how long have I used the solution?

One year.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

Sometimes.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Straightforward.

What about the implementation team?

In-house.

What was our ROI?

Good.

Which other solutions did I evaluate?

No.

What other advice do I have?

It's good to use.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user708351

QA Engineer at a tech services company

Sep 6, 2017

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Testing is now easier and faster

What is most valuable?

All features are valuable.

How has it helped my organization?

Testing is now easier and faster.

What needs improvement?

Stability needs improvement.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

Yes, sometimes there were issues with the stability.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Customer Service:

An eight out of 10.

Technical Support:

A nine out of 10.

Which solution did I use previously and why did I switch?

Our previous solution had less features.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

In-house.

What was our ROI?

A nine out of 10.

Which other solutions did I evaluate?

No.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user738285

-- at a tech company with 51-200 employees

Sep 18, 2017

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Our feature design to the delivery timeline is not tied down by our ability to test anymore

Pros and Cons

"Testing my app on cloud has really helped us with save time and resources to procure various hardware and software, and set those up."

"Better and programmatic controls on request/response recordings and sharing with developers."

What is most valuable?

Testing my app on cloud has really helped us with save time and resources to procure various hardware and software, and set those up. The convenience of getting the test done with one click on several browsers/platforms is the key feature we use all the time.

How has it helped my organization?

We are saving a ton of the required lead time before starting any tests. Before, we would plan months ahead on browsers/platforms to determine the needed support, and keep them ready as development happened. Now, we can be much more efficient. Our feature design to the delivery timeline is not tied down by our ability to test anymore.

What needs improvement?

Better and programmatic controls on request/response recordings and sharing with developers.

For how long have I used the solution?

Slightly over a year.

What was my experience with deployment of the solution?

No, it was smooth.

What do I think about the stability of the solution?

We very rarely have had any crashes, but otherwise it is stable as a rock.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

I have not personally needed it yet, but their documentation and examples are solid.

Technical Support:

Not applicable.

Which solution did I use previously and why did I switch?

Everything else was homegrown; nothing like this.

How was the initial setup?

Not at all.

What about the implementation team?

Ourselves.

What was our ROI?

Yet to be measured, but if i were to take a wild swing at it, it's more than 1000%.

What's my experience with pricing, setup cost, and licensing?

Go ahead please. Try it at a smaller scale.

Which other solutions did I evaluate?

None that I am aware of.

Disclosure: I am a real user, and this review is based on my own experience and opinions.