Been using Sauce Labs for a couple years now, and to say the least it's a lot better than managing my own farm of VM's. Having the capability to run in parallel against various types of OS's/browsers/mobile-devices is great as well. Looking forward to glancing at RDC (Real Device Cloud) and seeing if that provides a better solution as we run our mobile tests on slow emulators.
QA Engineer at a sports company with 501-1,000 employees
Having the capability to run in parallel against various types of OS's/browsers/mobile-devices is great.
What is most valuable?
How has it helped my organization?
Sauce Labs, for the most part, has very little to no down time, so our tests are running in parallel all through out the day and night. It's great to go back and view the videos of our browser tests to first see what is going on, and then search the log and output files provided to narrow down the issue even further.
What needs improvement?
I think their logging could be improved a bit, possibly to include the output that I see on my command line (print statements, etc.) which help pin-point the error (if one happens) more easily.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Business Owner at a wellness & fitness company with 51-200 employees
Has enabled me to make changes so that my sites are (almost) universal across the range of devices and versions.
What is most valuable?
Being able to test how my websites render on a very wide range of mobile devices.
How has it helped my organization?
I am a novice web-designer really just producing for my own hypnotherapy business. However, Sauce Labs is incredibly easy to use and has enabled me to make some changes so that the sites are (almost) universal across the range of devices and versions.
For how long have I used the solution?
A couple of hours
What was my experience with deployment of the solution?
None
What do I think about the stability of the solution?
None
What do I think about the scalability of the solution?
None
Which solution did I use previously and why did I switch?
Recommendation from the web developer at British Airways.
How was the initial setup?
Easy
Which other solutions did I evaluate?
Traffic Travis
What other advice do I have?
Loving it already
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Sauce Labs
February 2025

Learn what your peers think about Sauce Labs. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,422 professionals have used our research since 2012.
Quality Engineering Intern at a tech company with 5,001-10,000 employees
With the help of Sauce Labs, all I need to do is to configure the settings in my codes and let the tests run.
Valuable Features
Cross-platform mobile testing. Before using Sauce Labs, I would have to setup a Selenium Grid cluster and install all versions of mobile simulators/emulators in order to test apps on different platforms. With the help of Sauce Labs, all I need to do is to configure the settings in my codes and let the tests run on the cloud. It saves me a lot of time and efforts.
Improvements to My Organization
For mobile testing, Sauce Labs platform is great for functional tests. But the option to run tests on real physical devices is missing right now, so it’s impossible to run performance stress tests which is also very important to test mobile apps. This feature is actually
Customer Service and Technical Support
Good. According to my experiences, the technical support engineers typically reply to emails within a day.
Initial Setup
Straightforward. Just integrate the client libraries and setup processes into your existing automation framework. Detailed documents are available on Sauce Labs’ website and its Github report.
Pricing, Setup Cost and Licensing
The client libraries are quite compatible with other popular testing frameworks. Chances are you can directly integrate it with your existing automation infrastructures, so the original setup cost is very low.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software Delivery Manager at a tech services company with 51-200 employees
Helps me scale my automation environments
What is most valuable?
I find the API to integrate with my script runner invaluable. I can annotate jobs and get results to display in my CI server. For more complicated scripts, the secure tunnel is extremely useful when automating a 'private' application.
How has it helped my organization?
Running WebDriver scripts in house for a single, or few browser combinations is easy but once we started to scale up both in terms of browsers and parallel execution maintaining the grid became a pain so we offloaded it to Sauce. Now we have more combinations that we had before and don't have to worry about scaling our script execution ourselves.
Which solution did I use previously and why did I switch?
Before starting to use Sauce, we used an internal Se Grid running on a mix of local machines and both local and cloud VMs. The upkeep needs to keep the machines patched and healthy became increasingly a burden -- especially with a run of bad luck with AWS saying that instances were being shut down due to 'performance degradation'.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
DevOps Engineer at a sports company with 51-200 employees
Pros: Easy, Fast, Reliable Selenium & Appium Grid. Cons: Hosted Solution Only
Valuable Features:
* Video Recording of Test Runs
* Snapshots
* Mobile Web, and Native Mobile Support
* Running Tests in Parallel
* API to return test results and metadata
Improvements to My Organization:
Sauce labs is an easy to use hosted infrastructure for managing/launch all browser versions, mobile web browsers, and native mobile applications for seamless integration testing. I have used them at Bleacher Report while I was working as a QA Engineer for 2 years now and their has not been a tool that provided the same feature set and ease of use.
The fact that they contribute back to the open source community is also another great reason to use them. The tools they help deliver (like Appium) have helped our team scale while keeping our QA department very lean.
Use of Solution:
3 Years
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
QA Manager at a tech services company with 5,001-10,000 employees
Manual testing is much easier with it
What is most valuable?
What I like the most is the cloud running the automation test with the help of a number of devices. I like that we can use both Android and iOS devices for testing.
Manual testing is also so much easier with Sauce Labs. Running cross browser testing is the most useful functionality for me.
How has it helped my organization?
With Sauce Labs testing, manual plus automation is very easy. It reduces running test times.
What needs improvement?
Connectivity needs to increase.
For how long have I used the solution?
Two years.
What was my experience with deployment of the solution?
No issues.
What do I think about the stability of the solution?
No issues.
What do I think about the scalability of the solution?
No issues.
How are customer service and technical support?
Customer Service:
Good.
Technical Support:Good.
Which solution did I use previously and why did I switch?
No.
How was the initial setup?
It was straightforward.
What about the implementation team?
In-house.
What was our ROI?
Good.
What's my experience with pricing, setup cost, and licensing?
It is a good purchase. The cost is also good.
Which other solutions did I evaluate?
No.
What other advice do I have?
Use it, and enjoy testing with Sauce Labs.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Team Lead/Manager at a media company with 501-1,000 employees
The data is then presented in an easy to digest form showing how many people had positive and negative experience with Sauce Labs.
What is most valuable?
Cross-browser testing.
How has it helped my organization?
We realize that when you make a decision to buy Test Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Sauce Labs reviews across a wide range of social media sites.
The data is then presented in an easy to digest form showing how many people had positive and negative experience with Sauce Labs. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
What needs improvement?
Video playback.
For how long have I used the solution?
1 year
What was my experience with deployment of the solution?
No, not at all.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Customer Service:
10/10
Technical Support:Good.
Which solution did I use previously and why did I switch?
No.
How was the initial setup?
Straightforward.
What about the implementation team?
In-house.
What was our ROI?
Very good.
What's my experience with pricing, setup cost, and licensing?
Of course, yes.
Which other solutions did I evaluate?
not really
What other advice do I have?
Nothing, all good.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Lead Automation Engineer at a wellness & fitness company with 51-200 employees
We have been able to move to a two week sprint schedule, which had been bottle-necked by manual QA.
What is most valuable?
Vastly improved speed and reliability. Support is also excellent
How has it helped my organization?
Has freed up huge amounts of time managing integrations. We have been able to move to a two-week sprint schedule, which had been bottlenecked by manual QA.
What needs improvement?
The way the owner/user/sub-user hierarchy is set up can be confusing. It would also be nice to have more control over who can see what tests.
For how long have I used the solution?
One and a half years.
What was my experience with deployment of the solution?
No.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
Early on we had some difficulity with parallelizing large runs, but they were resolved.
How are customer service and technical support?
Customer Service:
Excellent!
Exceptional!
Which solution did I use previously and why did I switch?
No
How was the initial setup?
It was quite straightforward. All we did was integrate Sauce's sample scripts into our base test and then modify, once we got the hang of it.
What about the implementation team?
In-house.
What was our ROI?
High.
What's my experience with pricing, setup cost, and licensing?
Start with what you need and scale up.
Which other solutions did I evaluate?
Yes, Testbot and BrowserStack.
What other advice do I have?
The effort you'll save not maintaining a grid makes Sauce worth it, even without any of its other features
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide
Download our free Sauce Labs Report and get advice and tips from experienced pros
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Updated: February 2025
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