ServiceNow Strategic Portfolio Management Reviews and Pricing

reviewer1261263

IT Project Manager at a tech services company with 1-10 employees

Jan 16, 2020

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Has a handy ticket creation system and is stable

Pros and Cons

"The program is stable."

"The interface isn't user-friendly."

What is our primary use case?

Our primary use case of this solution is for incident management.

What is most valuable?

The presentation feature was valuable to our company. And the ticket creation system is handy because it is customizable.

What needs improvement?

The program isn't very user-friendly, as it is rather difficult to use. However, it could be the way it was configured in the company I worked for, so I cannot be sure because I don't have any other references.

For how long have I used the solution?

I have been using ServiceNow IT Business for two years now.

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What do I think about the stability of the solution?

The program is stable.

How are customer service and support?

I did not have any support for the use of the software so I needed to teach myself how to use it. So I don't have any experience with their customer service and support.

What other advice do I have?

I rate this program an eight out of ten, just because of the configuration. My main issue was the interface but I assume that it was because of the way the program was configured. It was not really user-friendly. There were a lot of things on my screen that was a little bit complicated. But I would still recommend this product to others looking to implement it.

Which deployment model are you using for this solution?

On-premises

Disclosure: I am a real user, and this review is based on my own experience and opinions.