ServiceNow Strategic Portfolio Management Reviews

I'm mostly involved with service management projects.

What I like about ServiceNow is how it operates as a complete platform. When I talk about a platform, what I mean is that you have end-to-end information about your whole company all in one place with ServiceNow. This also means that you need to have the layers in place, like the layers for service management, portfolio management, risk management, security, discovery service mapping as well as the iPhone layer and the software asset management layer. If you have all those assets in place, it's quite easy. Then you can do a lot of stuff inside the platform itself. The nice thing about ServiceNow is that it's also an older platform, where you can include and separate other information for more products. Plus the product brings something new to the market. ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready.

ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit. It doesn't have to extend too far. In some other areas, like enterprise architecture, they already have the tools for it.

I've been using ServiceNow for a few years. 

ServiceNow is a very stable and scalable platform.

I have had no issues with ServiceNow's technical support so far.

I find found the setup to be quite easy.

They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR.

I would never give service now a 10 because everything could always be better, but I would rate it nine or nine-and-a-half out of 10.

If you are planning to implement ServiceNow, I would consider it from the aspect of business management, especially portfolio management. Don't only look at companies that are mostly using portfolio management for their project portfolio. Portfolio management comprises three main portfolios: investment portfolio, product portfolio, and project portfolio. These are really linked to each other. And the nice thing about business management with ServiceNow is that you can manage all three of these portfolios like they need to be managed.

Previously, when we had incidents, we couldn't discover where a bug was coming from. Now, if we have an incident, we attach it to an application, and when we look at the application, we know the specific development machine, and we know that it's on specific hardware, as well as where this hardware is located on a specific data center. We know everything about the network connection, so it's easier to find issues. We now have good visibility of our entire information system.

When we change something in production, somewhere, we now can easily understand the risks we are taking. We know if this application is dependent on another. The visibility, the risk, and whether we want to do the change during the day, or overnight, for example, becomes very clear.

The CMDB, and the database of assets that we are using are the most valuable. After that, we really enjoy the incident management, and change management features.

The solution offers a lot of opportunities for integrations. We can integrate with Slack,
Azure, all the API alternatives, etc. There's a lot of integration modules provided.

The timing reporting module, and how it's used is a bit difficult to understand. 

Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex.

The stability is very good. It's transparent. We don't know how they manage to get the system up and running, every hour, every day, but we have an availability of 99.98. If I remember correctly, regarding the performance, we've never had any problems. It's a large cloud service; I don't know what they do from the back office, but it's always working.

I don't deal directly with their technical support. We have a dedicated team to handle everything related to ServiceNow, so if I ever have some problem or something to ask, I'll ask the team at our company. 

We use a sort-of a public cloud deployment model. The way ServiceNow works is, it's never public or private. It's kind of public, but you have your own server on the data center, however, you don't know how they're managing it. It's public, but it's not really public, it's hosted privately.

One big takeaway for us is that you need to be able to change the users. The product is complex, so you have to help the user by providing some training, or to have them watch some videos of how it works. It's really about change management and user training. The product is quite complex to understand, and even if you know ITIO, you will need to do some training on the application; it's far too complex to understand otherwise.

It's an application that does everything you want, it's just that you don't know that you can do it because it offers so many things. It does have good documentation, however, which is quite useful. The solution is still new to us, and we are learning more every day.

I would rate the solution eight out of ten.

The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform.

The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability.

The scalability is very good. ServiceNow is one of the leading platforms when it comes to scalability. Thousands of projects can be managed.

Technical support from ServiceNow is great. There is a good amount of documentation available. ServiceNow also has certain training programs and cohort programs through which they educate people regarding their platform.

We've previously used Anaplan, MS Project, and Clarity. We switched because of issues with integration in terms of the wider ITSM platform and other tool sets. 

The complexity of the initial setup can vary depending on the amount of data that needs to be migrated.

If you want to implement ServiceNow ITBM, I would recommend an organic approach rather than going full throttle and moving all your projects at once, for example, from Microsoft Project or Clarity, onto ITBM.

On a scale from one to ten, I would rate ServiceNow ITBM at eight because it is not as intuitive as Microsoft Project.

The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.

The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer. He or she may not be able to see or understand or remember what's the difference between clicking the safe button in a ticket or safe and exit or the other buttons. They could provide a lot more description to each button, then the user could figure out how to use it properly themselves instead of clicking the wrong buttons. 

The way the interface is designed, sometimes it's not straightforward or easy for me to perform a calculation of statistics (calculation on how many incidents tickets are relevant to certain expert) and I may have to manually open all the tickets and add the numbers up on my own to analyze the statistics. I will have to use the human efforts to maybe reach all the subjects and all the contents of the tickets to be able to produce a report to sub total how many similar cases has happened for certain issue and to given clear picture of what has happened in one year's time with the other IT support activities. There should be a way to automate this process.

I have been using ServiceNow Strategic Portfolio Management for a year and a half. 

Sometimes, the system may be slow because it's hosted on the web server, which we may not have full control.

On a scale of one to 10, with one being the worst and 10 being the best, I would rate the scalability a seven. 

On a scale of one to 10, with one being the worst and 10 being the best, I would rate the tech support a seven. 

On a scale of one to 10, with one being the worst and 10 being the best, I would rate the initial setup a seven. 

They could somewhat improve on pricing. On a scale of one to 10, with one being the cheapest and 10 being the most expensive, I would rate the solution's pricing a seven.

There is an ongoing cost associated with using the system because you have to trust the with all the sensitive data. The solution is hosted by ServiceNow and if you use more plugins and/or features to expand the capabilities – such as machine learning and AI – you have to trust ServiceNow for keeping all the corporate data confidential.

We are using ServiceNow Strategic Portfolio Management for Agile development. In the same system, you have Agile, traditional, and hybrid development methodologies.

The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure.

ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more.

I have been using ServiceNow Strategic Portfolio Management for approximately three months.

We have approximately 700 users using the solution.

I have used Rally previously. I found the teams and backlog structures are more clear in Rally.

The initial setup of the solution was simple and user-friendly.

I rate ServiceNow Strategic Portfolio Management an eight out of ten.

We are a solution provider and this is one of the products that we implement for our clients. They are using it for project management, control management, and change management. Our customers work in a variety of industries.

The feedback we have received is that our customers have found it to be very useful.

The interface is extremely user-friendly.

I would like to see some artificial intelligence incorporated into the management functions.

The initial setup is complex and should be simplified.

This is a stable solution.

It is easy to scale. In our last deployment, there were approximately 1,000 users.

We are working with multiple products at the moment.

The initial setup is complex, especially when you are implementing it for multiple branches. It normally takes a few days to deploy.

I handle the deployment for our clients.

I would rate this solution a ten out of ten.

The solution is used for demand management.

The solution is scalable. It is good so far. It is adaptable.

The product comes with little options out of the box. We need many more features for the implementation of a strategic portfolio. The product must provide more features for common scenarios. There are many functionalities that the product could have given directly. Instead, we had to customize and give them to our customers.

I have been using the solution for one month.

I rate the tool’s stability a six out of ten.

One of our customers is using the product. We have a team of four people to deploy and maintain the tool.

The technical support is good.

The initial setup is straightforward. We took two weeks to deploy the solution. It is an agile process. The product is cloud-based.

The tool is expensive. The price must be improved.

Organizations that want to use the solution must have a strong team that understands the process. I would recommend the solution to others. Overall, I rate the tool a seven out of ten.

ServiceNow IT Business Management is used for enterprise service management.

The most important feature of ServiceNow IT Business Management is flexibility.

ServiceNow IT Business Management could improve by adding better artificial intelligence.

I have been using ServiceNow IT Business Management for approximately 10 years.

ServiceNow IT Business Management is stable.

I have found ServiceNow IT Business Management to be scalable.

The technical support from ServiceNow IT Business Management can be slow at times.

The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on.

I rate ServiceNow IT Business Management a five out of ten.