ServiceNow Strategic Portfolio Management Reviews

The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform.

The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability.

The scalability is very good. ServiceNow is one of the leading platforms when it comes to scalability. Thousands of projects can be managed.

Technical support from ServiceNow is great. There is a good amount of documentation available. ServiceNow also has certain training programs and cohort programs through which they educate people regarding their platform.

We've previously used Anaplan, MS Project, and Clarity. We switched because of issues with integration in terms of the wider ITSM platform and other tool sets. 

The complexity of the initial setup can vary depending on the amount of data that needs to be migrated.

If you want to implement ServiceNow ITBM, I would recommend an organic approach rather than going full throttle and moving all your projects at once, for example, from Microsoft Project or Clarity, onto ITBM.

On a scale from one to ten, I would rate ServiceNow ITBM at eight because it is not as intuitive as Microsoft Project.

The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.

The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer. He or she may not be able to see or understand or remember what's the difference between clicking the safe button in a ticket or safe and exit or the other buttons. They could provide a lot more description to each button, then the user could figure out how to use it properly themselves instead of clicking the wrong buttons. 

The way the interface is designed, sometimes it's not straightforward or easy for me to perform a calculation of statistics (calculation on how many incidents tickets are relevant to certain expert) and I may have to manually open all the tickets and add the numbers up on my own to analyze the statistics. I will have to use the human efforts to maybe reach all the subjects and all the contents of the tickets to be able to produce a report to sub total how many similar cases has happened for certain issue and to given clear picture of what has happened in one year's time with the other IT support activities. There should be a way to automate this process.

I have been using ServiceNow Strategic Portfolio Management for a year and a half. 

Sometimes, the system may be slow because it's hosted on the web server, which we may not have full control.

On a scale of one to 10, with one being the worst and 10 being the best, I would rate the scalability a seven. 

On a scale of one to 10, with one being the worst and 10 being the best, I would rate the tech support a seven. 

On a scale of one to 10, with one being the worst and 10 being the best, I would rate the initial setup a seven. 

They could somewhat improve on pricing. On a scale of one to 10, with one being the cheapest and 10 being the most expensive, I would rate the solution's pricing a seven.

There is an ongoing cost associated with using the system because you have to trust the with all the sensitive data. The solution is hosted by ServiceNow and if you use more plugins and/or features to expand the capabilities – such as machine learning and AI – you have to trust ServiceNow for keeping all the corporate data confidential.

We are using ServiceNow Strategic Portfolio Management for Agile development. In the same system, you have Agile, traditional, and hybrid development methodologies.

The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure.

ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more.

I have been using ServiceNow Strategic Portfolio Management for approximately three months.

We have approximately 700 users using the solution.

I have used Rally previously. I found the teams and backlog structures are more clear in Rally.

The initial setup of the solution was simple and user-friendly.

I rate ServiceNow Strategic Portfolio Management an eight out of ten.

We are a solution provider and this is one of the products that we implement for our clients. They are using it for project management, control management, and change management. Our customers work in a variety of industries.

The feedback we have received is that our customers have found it to be very useful.

The interface is extremely user-friendly.

I would like to see some artificial intelligence incorporated into the management functions.

The initial setup is complex and should be simplified.

This is a stable solution.

It is easy to scale. In our last deployment, there were approximately 1,000 users.

We are working with multiple products at the moment.

The initial setup is complex, especially when you are implementing it for multiple branches. It normally takes a few days to deploy.

I handle the deployment for our clients.

I would rate this solution a ten out of ten.

ServiceNow IT Business Management is used for enterprise service management.

The most important feature of ServiceNow IT Business Management is flexibility.

ServiceNow IT Business Management could improve by adding better artificial intelligence.

I have been using ServiceNow IT Business Management for approximately 10 years.

ServiceNow IT Business Management is stable.

I have found ServiceNow IT Business Management to be scalable.

The technical support from ServiceNow IT Business Management can be slow at times.

The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on.

I rate ServiceNow IT Business Management a five out of ten.

The solution is used for demand management.

The solution is scalable. It is good so far. It is adaptable.

The product comes with little options out of the box. We need many more features for the implementation of a strategic portfolio. The product must provide more features for common scenarios. There are many functionalities that the product could have given directly. Instead, we had to customize and give them to our customers.

I have been using the solution for one month.

I rate the tool’s stability a six out of ten.

One of our customers is using the product. We have a team of four people to deploy and maintain the tool.

The technical support is good.

The initial setup is straightforward. We took two weeks to deploy the solution. It is an agile process. The product is cloud-based.

The tool is expensive. The price must be improved.

Organizations that want to use the solution must have a strong team that understands the process. I would recommend the solution to others. Overall, I rate the tool a seven out of ten.

The most valuable features are its easy development and that the interface is very friendly. ServiceNow is also more competitive in terms of research.

I have been using this solution for two years.

This is a very stable solution.

The initial setup was very simple, and we implemented it very quickly.

I implemented using an in-house team.

I would rate this solution as ten out of ten.

Our primary use case of this solution is for incident management.

The presentation feature was valuable to our company. And the ticket creation system is handy because it is customizable. 

The program isn't very user-friendly, as it is rather difficult to use. However, it could be the way it was configured in the company I worked for, so I cannot be sure because I don't have any other references.

I have been using ServiceNow IT Business for two years now.

The program is stable.

I did not have any support for the use of the software so I needed to teach myself how to use it. So I don't have any experience with their customer service and support.

I rate this program an eight out of ten, just because of the configuration. My main issue was the interface but I assume that it was because of the way the program was configured. It was not really user-friendly. There were a lot of things on my screen that was a little bit complicated. But I would still recommend this product to others looking to implement it.