ServiceNow Strategic Portfolio Management Reviews

I'm a project manager, and I'm handling ServiceNow for different clients from overseas. There are many clients which are UK-based and configuring ServiceNow for their business needs.

I can have many details in one place. It offers good centralization.

There are different modules that are quite helpful. 

You don't need a lot of plugins.

It's pretty user-friendly and easy to figure out. 

They could work on their templates. Many of them need some improvement. There are fewer templates available right now. We need help from other tools. If we had more templates, it would make things easier. 

If you want to opt for a Waterfall model, there should be relevant templates to help create project plans faster. 

The user interface could be more modern. We'd like it to be easier to understand without having to reach out to ServiceNow. It should be easier to find the steps to use the modules. It would be ideal if they had guides for creating projects and/or templates. 

I've been using the solution for one to two years. 

I've never contacted technical support. However, I've had team members who have reached out. 

I do not have pricing information. I have used the demo version in the past.

We have a partnership with ServiceNow. 

I'm using a lot of ServiceNow methodologies in my project management tasks. 

I'd rate the solution seven out of ten. It provides everything we need in one place. 

I would recommend the solution to others. When I was first using the solution, I was impressed by how centralized the solution was. We didn't need so many plugins. I found it very easy to use.

The main thing for new users is to look at the availability of the tools to see if the solution can do what they need it to do.

We are using the product for project resource and finance management.

As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira. It seamlessly integrates with our ITSM. It pretty much has all the features you want to manage. You don't need separate products for your project, your resource, or your finance. It's an integrated solution where the same product will actually get us for all three.

The solution needs a few things in terms of resource management. It still lags behind some of the company leaders like Workday. It's not yet there yet. The solution, currently, whatever it is, it's very concrete. Customizing it is a bit of a tedious task. That's the one thing I pretty much feel is a downside.

The initial setup is complex. 

I've been using the solution for two or three years. 

It is getting stable, relatively compared to how it was one or two years back. Though it was not up to the mark, it's quite stable now.

Scalability-wise, it's good.

There are around 400 users who are using this.

Technical support is useful. There are a lot of things we incur during implementation, post-implementation, et cetera. There is some technical support that is required.

We are using pretty much each and every product of ServiceNow.

The initial setup is quite complex. It's not easy. I would say its implementation is on the complex side, since, unlike other modules, these are pretty much concept-oriented, and having a successful implementation is a pretty tedious task. It took four to five months to deploy the product.

The deployment was handled by our team in-house. We did not need any help from any integrators or consultants. 

Pricing-wise, I can't comment individually on this, as it depends on the region. It depends on the overall number of licenses. It also depends on other factors like what are the other solutions, are the products we are taking from ServiceNow. Generally, it's neither cheap nor very costly. For a customer who has already ServiceNow ITSM and some other products in place, I would say it's moderate.

We have enough products. We have one for project management, a separate one for time management. We had separate things. However, once we were into ServiceNow for ITSM, ITBM was offering all these solutions on the same platform. We didn't look into other options. We decided on ServiceNow to stay within the same umbrella solution.

We're a partner and reseller. 

Users should go with this product only if they are already planning to use ServiceNow for other IT like asset management or service management. If they are planning to use ServiceNow, then it makes sense to go with it. Otherwise, it is not necessary to go for ITBM.

I'd rate the solution seven out of ten.

The solution has opened many doors for me. 

Technical support is good. 

It's a very complete solution. Aside from some complex analytics, the rest of the product is very simple and easy to use. 

There is some good documentation that you can go over. 

The price is too high. It's okay for a big company, however, for a medium-sized organization, it may be too much. They should lower the price so smaller companies can also leverage it. 

The performance analytics are too difficult and complex for me to figure out very well. 

I'd like to read more about the new features before commenting on them. 

I've been using the solution for five years. 

Technical support is very good. However, I always put someone on with better English when I will need to communicate with them.

The solution is very expensive and best for larger organizations, mostly due to the fact that it would be too costly to use for medium-sized companies. 

I'm an implementer of ServiceNow.

I'd rate the solution eight out of ten.

We use ServiceNow IT Business Management for production support.

The performance is good.

It could be more user-friendly.

I have been working with ServiceNow IT Business Management for two years.

We don't have any complaints regarding the stability of ServiceNow IT Business Management.

ServiceNow IT Business Management is a scalable solution.

We have approximately 1,000 users in our company.

At this time, we don't have plans to increase the usage.

I, personally, have not had any interaction with technical support.

The initial setup is straightforward.

It took three and six months to complete the deployment.

I am not aware of how much we are paying for the licensing.

We are not using it as a business management solution, so I would recommend it for ticketing and incident tracking. However, we are not utilizing the entire portfolio.

I would rate ServiceNow IT Business Management an eight out of ten.

We primarily used the solution for project management. At a previous company, I was working as a project manager for them, so I had used ServiceNow previously.

We have developed several mobile applications using end to IUSN technology.

The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.

The solution is quite extensive, and I’ve only used the sections related to project management. I’m not sure if it was lacking any features. For me, it had everything I needed. I’ve never experienced any technical issues at all.

The only issue for us is the pricing. It’s quite high in comparison with the competition.

I’ve used the solution for more than a year, however, I stopped using the solution about six months ago.

The solution is very stable.

The scalability of the solution is excellent. If I had to, I’d rate it nine out of ten. We currently have eight to ten people working no the solution, including myself.

I’ve contacted technical support and have been satisfied with their level of services. I like them. They’re quite good.

I’ve previously used Salesforce for some project management tasks as well as customer lead management. Both tools are very good. I’ve also used Bitrix, Jira and Zoho in the past when I was in India. Now I’m based in The Netherlands.

The initial setup was quite easy. It’s almost similar to setting up a Facebook account. It’s not difficult like other solutions. There is a lot of media that you can use to help your team deploy into the system. Deployment is rather quick and takes about 40 to 45 minutes to set up in total.

I deployed the solution myself with the help of our team.

I’m not a business owner, so I can’t speak to the pricing. I’m not sure if it’s expensive or not because I haven’t taken the time to compare pricing. However, it’s my understanding that it is a bit pricer than other options on the market.

We used the cloud deployment model as opposed to the on-premises model. We used the public cloud and use Microsoft’s cloud with Azure.

I’m a CTO and I have about 10-12 years of technical background. I’ve been a developer before, but over the past year I’ve moved into project management and our company is developing software for the energy sector. We may use this solution for that company going forward, although we aren’t using it right now.

I’m comfortable using both Salesforce and ServiceNow. I find ServiceNow easier to use in comparison, but Salesforce also has a good interface.

We have eight to ten people on the team working with the solution. We were working on a user based project, so there were 10 people to include in the design and then one person was there to develop the Java export and another one for running data for basic export.

I’d recommend the solution. I’d rate it nine out of ten. I’d rate it higher if it wasn’t so costly as a solution. Feature-wise it’s very good and unique compared to Salesforce and other business management software.

We are in the early phases of integrating our IT service incidents with a knowledge base. Additionally, we plan to create a security portfolio and manage tickets related to security and privacy.

It manages portfolios and aligns our current portfolio with internal changes. This process is integral to our team’s management strategy as we continually update the portfolio.

It provides flexibility. As long as you can imagine a solution and have a way to create it, the tool allows you to implement that flexibility effectively.

ServiceNow need to focus on internal empowerment rather than awareness to drive the change. Previously, our company depended on external parties to handle incidents. We are taking ownership of incident management, and everyone is aligned with this shift. Our IT team, service management, security managers, and others are committed to ensuring reliability and business continuity.

It is stable and performs well. The user experience is positive and shows improvements over time.

It is scalable, but I'm not comfortable creating a scale because my manager would be most comfortable providing that figure.

I rate the solution’s scalability a seven out of ten.

We have a strong base for support and can still effectively utilize the out-of-the-box features. Most of the documentation is already available for portfolio management, so we need to digest and apply what’s written.

The initial setup is straightforward. We are customizing it out of the box. We inherited the system. We own and manage the system, having taken over its management responsibilities.

I recommend it because it is a stable and proven tool within the ServiceNow ecosystem. It offers a well-designed setup right out of the box. Compared to EasyVista, which we considered previously, ServiceNow's solution is more straightforward and user-friendly.

Overall, I rate the solution an eight out of ten.

We are using ServiceNow Strategic Portfolio Management for incident management project portfolio management.

The most valuable feature of ServiceNow Strategic Portfolio Management is incident management.

The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure.

I have been using ServiceNow Strategic Portfolio Management for approximately four years.

The solution is stable.

I rate the stability of ServiceNow Strategic Portfolio Management a nine out of ten.

The solution is scalable in our usage. We are not a large company.

We have approximately 100 users using the solution.

The solution is regularly used.

I rate the scalability of ServiceNow Strategic Portfolio Management a six out of ten.

I previously used BMC prior to ServiceNow Strategic Portfolio Management.

The initial setup is of a medium difficulty level. It is not easy or complex. However, it is clunky. The user interface is difficult to find features and navigate around. The forms are generic and the solution was primarily developed as an incident management tool which it is good at, but project management is something they developed later. It feels like it was an afterthought.

I rate the initial setup of ServiceNow Strategic Portfolio Management a five out of ten.

We have seen an ROI using this solution.

I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten.

My advice to others is this solution might not be for everyone and other options should be considered.

I rate ServiceNow Strategic Portfolio Management a seven out of ten.

There are aspects of the solution that are good, but it's not great at everything that it does.

We primarily use the solution for project and portfolio management.

It's a good solution for portfolio management and to manage all the projects that you have with the client. It's easy to manage all the resources in projects as well as all the costs involved.

The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete.

The cost could be improved. The solution is quite pricey.

The solution should have the capacity to integrate with the latest promotion of MES projects. Right now it's not working so well. 

The solution is very stable. The availability of service is 99.9% at the moment. It's very, very, good.

The solution is very scalable.

I've worked with the technical support team of ServiceNow many times. In the market, it's one of the best support teams I have dealt with.  I worked with BMC, CA and other solutions as well and this solution offers a faster response for MEA issues. Others take much longer to respond. Resolving issues with them is very fast.

We looked at CA technologies, which were acquired by Broadcom, specifically CAPPM. Gardner had recorded that CAPPM was the leader in the market, but at the moment ServiceNow is more complete and more user-friendly. 

The initial setup is straightforward. It's easy to implement. An average deployment takes about two months. CAPPM, in comparison, would take about four months.

All the processes of project management have to be very well defined. When these requirements aren't defined, we have to approach that first before we can implement the solution. It's very important for the success of deployment.

Compared to CA, ServiceNow is more expensive. When you pay for your licensing, you must also pay for an SLA.

We use the hybrid cloud deployment model. We're integrators for the solution.

I'd rate the solution nine out of ten.