I appreciate the rich integrations that allow us to monitor and interact with a number of our systems and infrastructures.
Co-Founder- Business at a tech services company with 1-10 employees
Allows us to monitor and interact with our systems and infrastructures.
What is most valuable?
How has it helped my organization?
We are given an overview of our system status. We are able to respond quickly to infrastructure events, marketing events, customer service events, etc.
What needs improvement?
Threaded discussion needs improving.
For how long have I used the solution?
I have used the product for two years.
Buyer's Guide
Slack
February 2025

Learn what your peers think about Slack. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
841,302 professionals have used our research since 2012.
What do I think about the stability of the solution?
We had no stability issues.
What do I think about the scalability of the solution?
We had no scalability issues.
How are customer service and support?
I haven't needed technical support.
How was the initial setup?
The setup was straightforward as the Slackbot walks you through the whole process.
What's my experience with pricing, setup cost, and licensing?
Be sure to delete inactive users.
What other advice do I have?
Take advantage of integrations.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Head of Operations at a tech services company with 1,001-5,000 employees
A very robust, flexible platform with a nice web interface
How has it helped my organization?
Slack is a very robust, flexible platform, which allows for a lot more, not just chat.
What needs improvement?
Some features and plugins can be pretty obscure or difficult to deploy.
For how long have I used the solution?
Two years.
What was my experience with deployment of the solution?
It came pre-installed but also has a nice web interface. We did have difficulty deploying some features and plugins.
What do I think about the stability of the solution?
We have had no issues with stability.
What do I think about the scalability of the solution?
We have had no issues with scalability.
How was the initial setup?
It came pre-installed, so we did not need to do any setup on our part.
What about the implementation team?
Neither, as it came pre-installed.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Slack
February 2025

Learn what your peers think about Slack. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
841,302 professionals have used our research since 2012.
Middle PPC at a marketing services firm with 51-200 employees
Mac version built into Safari has a lot of informative space and allows for custom CSS.
What is most valuable?
Mac version built into Safari has a lot of informative space and allows for custom CSS (right click > inspect elements) if you want it more personal and/or something puts you off in the standard settings.
Tons of integrations and bots makes it unique.
How has it helped my organization?
Inter-department communication in wizarding world relies on paper planes while muggles can easily manage everything with Slack ;)
What needs improvement?
Readability. It's disputed but HipChat is winning this battle due to the larger reading screen space.
What was my experience with deployment of the solution?
No.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Customer Service:
Excellent.
Technical Support:Good.
Which solution did I use previously and why did I switch?
Yes.
Switched from HipChat.
Offers more freedom with search. More integrations.
How was the initial setup?
Straightforward.
What about the implementation team?
In-house.
What other advice do I have?
Start with the free version first.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: February 2025
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