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PeerSpot user
Data Science Consultant at a tech services company with 11-50 employees
Consultant
Provides integration between devices, effective organization of shared content, and syntax highlighting.

What is most valuable?

  • Seamless integration between devices
  • Effective organization of shared content (documents, images, etc.) keeps team on same page
  • Syntax highlighting
  • Nice overall UX

How has it helped my organization?

Slack kept several remote employees working cohesively and seamlessly together, allowing us to more easily synchronize our efforts and work collaboratively rather than "islands unto ourselves," so to speak. Coding, writing, editing, etc. was all done in an effective manner, as a result.

What needs improvement?

Honestly, I feel like I am nitpicking when I say the UX can be improved. But it is true, incrementally, the UX could see an improvement through extensive tweaking and testing.

For how long have I used the solution?

I have used it for three years.

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Slack
November 2024
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What was my experience with deployment of the solution?

We have not encountered any deployment issues; it was very smooth.

What do I think about the stability of the solution?

Slack has proved to be the most stable communication tool I have used, to date.

What do I think about the scalability of the solution?

We have not encountered any scalability issues; large teams seem to be handled quite well.

Which solution did I use previously and why did I switch?

I previously used HipChat. The decision was not mine to switch, but I found the switch to be a very positive one. Slack was just more slick, especially with sharing content and keeping a history of it, visible to conversation participants as needed.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user519723 - PeerSpot reviewer
Software Engineer at a educational organization with 51-200 employees
Vendor
Code snippets and notification snoozing are valuable features. I would like meeting functionality.

What is most valuable?

  • Code snippets
  • Group chat
  • Notification snoozing

How has it helped my organization?

Messages are well organized and attachments are not removed from our channels. It’s easy to search for a message through their search functionality. It has improved my company by letting our team work efficiently together and quickly.

What needs improvement?

I would like to have meeting functionality within Slack.

For how long have I used the solution?

I have used it for six months.

What do I think about the stability of the solution?

I have not encountered any stability issues. The program is stable, especially on Linux, which is a major plus.

What do I think about the scalability of the solution?

We use a small team-based approach, so scalability has not been an issue.

How are customer service and technical support?

The APIs are good and their tech support is decent at responding to questions.

Which solution did I use previously and why did I switch?

I previously used HipChat and the new company I work for uses Slack.

How was the initial setup?

Initial setup was a simple and straightforward.

What's my experience with pricing, setup cost, and licensing?

Pricing is not bad at all.

Which other solutions did I evaluate?

Before choosing this product, a few evaluations were made, but Slack seemed to be the one that fit our company’s culture the best.

What other advice do I have?

Use what works best for your team and what your team knows best.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Slack
November 2024
Learn what your peers think about Slack. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,106 professionals have used our research since 2012.
PeerSpot user
Sales Developer at Omnia Salud
Real User
You have different channels where you can set topics
Pros and Cons
  • "It has definitively made an improvement on our productivity. Information does not got lost in hundreds of less important messages."
  • "Its integration with different apps is a great feature."
  • "Notifications are not as good as they could be (especially for mobile)."
  • "Slack could add additional and better integrations."

What is our primary use case?

The idea of using Slack was to keep non-business related talks from business talks. In Slack, you have different channels where you can set topics, therefore people will not divagate on a specific subject.

How has it helped my organization?

It has definitively made an improvement on our productivity. Information does not got lost in hundreds of less important messages. If you want something about a specific topic, you just go to that channel, scroll a bit, and eventually you will find it.

What is most valuable?

Its integration with different apps is a great feature. Also, for a deconstructed environment, bots, GIFs and customizable emojis are a great fun for the IT team!

What needs improvement?

Slack could add additional and better integrations. There is a lot of room for improvement here. 

Also, notifications are not as good as they could be (especially for mobile).

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user639444 - PeerSpot reviewer
Marketing Manager, Cloud Solutions at a tech services company with 10,001+ employees
Consultant
The ability to create separate channels is valuable.

What is most valuable?

The ability to create separate channels is valuable.

How has it helped my organization?

For projects, it's improved how we share files. The Google Drive extension means that files can be housed right inside of Slack. We can focus on work without distractions.

What needs improvement?

Microsoft and Google are creating competitive equivalents. Slack needs to find a "secret sauce" that can differentiate them further.

For how long have I used the solution?

I have used Slack on and off for the past few years. I use it with some side projects.

What do I think about the stability of the solution?

We have not had any stability issues.

What do I think about the scalability of the solution?

We have not had any scalability issues.

Which solution did I use previously and why did I switch?

We did not have a previous solution.

How was the initial setup?

The initial installation was not at all complex. It was very WYSIWYG.

What's my experience with pricing, setup cost, and licensing?

I use the free version.

Which other solutions did I evaluate?

We did not evaluate any alternatives.

What other advice do I have?

It comes right out of the box. Start exploring!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2206407 - PeerSpot reviewer
Marketing specialist at a tech vendor with 51-200 employees
Real User
Top 20
Helps to communicate with cross-functional teams internally
Pros and Cons
  • "I like the tool's ability to send voice mail. We can also search for conversations easily in Slack."
  • "The tool should be able to fetch a conversation when we search for it even if it is in the thread."

What is our primary use case?

We use Slack for internal communication between cross-functional teams. 

What is most valuable?

I like the tool's ability to send voice mail. We can also search for conversations easily in Slack. 

What needs improvement?

The tool should be able to fetch a conversation when we search for it even if it is in the thread. 

For how long have I used the solution?

I have been using the product for a year. 

What do I think about the stability of the solution?

I would rate Slack's stability a seven out of ten. It is difficult to open the tool at times and it restarts again for some reason. 

What do I think about the scalability of the solution?

I would rate the tool's scalability a seven out of ten. 

How was the initial setup?

Slack is easy to set up. 

What other advice do I have?

I use Slack's desktop application. I would rate it an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Graphic Design, Marketing, Lead Generation at a financial services firm with 1-10 employees
Vendor
The most valuable features are creating chats with combinations of people and the remind function.

What is most valuable?

Creating chats with any combination of people and the remind function.

How has it helped my organization?

We've been using it almost from the very start. It has helped us keep communication open between our international offices.

What needs improvement?

There are a lot of features in Slack that I don't use, because I don't know about them. I found the remind feature when I Googled the Pomodoro technique. I found this by chance. It would be helpful if Slackbot gave me some tips on features that I don't currently use.

For how long have I used the solution?

We have been using the solution for more than two years.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer service and technical support?

I have never needed technical support.

Which solution did I use previously and why did I switch?

I did not use another solution previously.

How was the initial setup?

The setup was straightforward.

What other advice do I have?

It is a great product and the mobile app is a big plus.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are partners.
PeerSpot user
it_user657786 - PeerSpot reviewer
Co-Founder- Business at a tech services company with 1-10 employees
Consultant
Allows us to monitor and interact with our systems and infrastructures.

What is most valuable?

I appreciate the rich integrations that allow us to monitor and interact with a number of our systems and infrastructures.

How has it helped my organization?

We are given an overview of our system status. We are able to respond quickly to infrastructure events, marketing events, customer service events, etc.

What needs improvement?

Threaded discussion needs improving.

For how long have I used the solution?

I have used the product for two years.

What do I think about the stability of the solution?

We had no stability issues.

What do I think about the scalability of the solution?

We had no scalability issues.

How is customer service and technical support?

I haven't needed technical support.

How was the initial setup?

The setup was straightforward as the Slackbot walks you through the whole process.

What's my experience with pricing, setup cost, and licensing?

Be sure to delete inactive users.

What other advice do I have?

Take advantage of integrations.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Head of Operations at a tech services company with 1,001-5,000 employees
Consultant
A very robust, flexible platform with a nice web interface

How has it helped my organization?

Slack is a very robust, flexible platform, which allows for a lot more, not just chat.

What needs improvement?

Some features and plugins can be pretty obscure or difficult to deploy.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

It came pre-installed but also has a nice web interface. We did have difficulty deploying some features and plugins.

What do I think about the stability of the solution?

We have had no issues with stability.

What do I think about the scalability of the solution?

We have had no issues with scalability.

How was the initial setup?

It came pre-installed, so we did not need to do any setup on our part.

What about the implementation team?

Neither, as it came pre-installed.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
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Updated: November 2024
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Enterprise Social Software
Buyer's Guide
Download our free Slack Report and get advice and tips from experienced pros sharing their opinions.