The solution makes it easy to create groups, share documents, and communicate.
Project Manager at Sparklehaze
Helps to create groups, share documents, and communicate
Pros and Cons
- "The solution makes it easy to create groups, share documents, and communicate."
- "Slack feels clustered and hence it should improve its design and UI."
What is most valuable?
What needs improvement?
Slack feels clustered and hence it should improve its design and UI.
For how long have I used the solution?
I have been working with the solution for six months.
What do I think about the stability of the solution?
Slack is stable.
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Slack
November 2024
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What do I think about the scalability of the solution?
I would rate the solution's scalability an eight out of ten. My company has 30 users for Slack and we plan to increase the usage in the future.
How was the initial setup?
Slack's setup is easy and takes only a few minutes to complete.
What's my experience with pricing, setup cost, and licensing?
I would rate the tool's pricing a four out of ten.
What other advice do I have?
I would rate Slack an eight out of ten. I recommend the solution since it covers all the basic needs.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate at a financial services firm with 1,001-5,000 employees
Collaboration and communication solution used for internal messaging between employees
Pros and Cons
- "Slack is a really easy collaboration tool to use and many companies are adopting this popular tool."
- "The way groups are created on slack could be improved. Once you create a group of people, you can't add additional people unless you convert it to a channel."
What is our primary use case?
Slack is our main source of collaboration and we use it for all internal messages.
What needs improvement?
The way groups are created on slack could be improved. Once you create a group of people, you can't add additional people unless you convert it to a channel.
For how long have I used the solution?
I have used Slack for one year.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
Slack is a really easy collaboration tool to use and many companies are adopting this popular tool.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Slack
November 2024
Learn what your peers think about Slack. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,106 professionals have used our research since 2012.
Chief Executive Officer at aximind
Good communication features help to promote collaboration between team members
Pros and Cons
- "The feature that I have found most valuable is communication between team members."
- "Customization is something that Slack is lacking."
What is our primary use case?
Our internal team primarily used Slack for communication with each other. If two or three people were working on the same modules then they were able to share code and work together.
What is most valuable?
The feature that I have found most valuable is communication between team members.
What needs improvement?
Customization is something that Slack is lacking. Otherwise, however, the user interface is very good.
For how long have I used the solution?
We have been using slack for the past one and a half years.
What do I think about the stability of the solution?
Recalled that there were some bugs about a year ago. However, I don't recall the details or what they did to rectify the problem.
How are customer service and technical support?
I have not personally been in contact with technical support. When we experienced the bugs about a year ago, my team may have been in contact with them. Ultimately, the problem was resolved.
Which solution did I use previously and why did I switch?
We primarily use Slack and Microsoft Teams. We know of Confluence but do not use it much.
Slack is a better product than Teams. Teams is more like a chat window, rather than a development window. We were also having issues with Teams, initially, with the user interface when we were trying to create groups. We found that it was not that easy, or perhaps not convenient.
What other advice do I have?
My company has been acquired so we are going to align our systems with our parent company. At this point, I am not sure if we will continue with Slack or instead move to another solution. I have suggested that we continue using the same tools, but at this point, I am not sure.
In my opinion, this is a good product and I recommend it. Slack is much better than Microsoft Teams.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Social Selling Strategist & Social Media Marketing Programs Manager at a consultancy with 1-10 employees
The most valuable features are direct messaging and having conversations in channels.
What is most valuable?
Direct messaging and having conversations in channels. I love the channels feature, because it allows you to sort conversations. The only people who will see those conversations are people who are interested in that channel or are part of that initiative/project.
How has it helped my organization?
We have slashed our internal emails by 30% and streamlined the tools we use for instant messaging.
What needs improvement?
The profile feature needs improvement. There is little room to add details to this section. It would be nice to be able to add more links or have other ways to connect in this section.
The ability to flesh out the Profile section in Slack by including links
to multiple social channels, a beefier bio and a link to a website would
be helpful for communities using Slack. This feature may not be as
necessary for teams using Slack as an internal communication tool, but
it would encourage them to follow each on other social channels and
potentially spark more engagement across channels.
For how long have I used the solution?
I have been using Slack for just over a year.
What do I think about the stability of the solution?
We have not had stability problems.
What do I think about the scalability of the solution?
We did have scalability issues. If you are on the free plan, you are only allowed 10,000 messages before everything is archived. This is a big problem for an alumni group which I am a member of that uses Slack.
Our messages are archived every two weeks, which makes it challenging to search for former conversations.
The price of using Slack would be $30,000/year for that community, which I think is quite steep.
How are customer service and technical support?
I've never used technical support.
Which solution did I use previously and why did I switch?
I used Skype for instant messaging and LinkedIn/Facebook groups for community engagement. Skype is clunky and has an outdate user interface.
Slack is slick, smooth, and easy on the eyes.
LinkedIn/Facebook groups are cluttered and distracting. It's too easy for an "oh, shiny" moment to happen on those social platforms.
How was the initial setup?
The setup was straightforward. Slack is great about walking you through the process of setting up channels and inviting people to join.
What's my experience with pricing, setup cost, and licensing?
Stay on the free version and use PaperBot in every Slack channel to "archive" conversations. This helps you work around the problem with 10,000 messages.
Which other solutions did I evaluate?
We looked at Skype for instant messaging and Discourse for community engagement.
What other advice do I have?
If you're looking for an asynchronous/real-time communications tool, you will not find any app that comes close to Slack.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Engineering Manager at a wholesaler/distributor with 5,001-10,000 employees
A Stable and Scalable solution for Team Communication and Monitoring
Pros and Cons
- "The most valuable feature is that we can easily integrate different workloads and the alerts are reliable. Also because it allows us to use it as a monitoring tool sometimes."
- "The solution should have less frequent updates."
What is our primary use case?
We use Slack for Team communication and also for channel alignment functionality. We also use the solution for monitoring. Meaning that we integrate it with other workloads that we have in the cloud, so that we can monitor.
What is most valuable?
The most valuable feature is that we can easily integrate different workloads and the alerts are reliable. Also because it allows us to use it as a monitoring tool sometimes.
What needs improvement?
The solution should have less frequent updates.
For how long have I used the solution?
I have experience with Slack.
What do I think about the stability of the solution?
It is a stable solution. I rate the stability a ten out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. A few thousand users are using the solution presently.
How are customer service and support?
I did not have the need to contact the technical support team.
What other advice do I have?
I would recommend this solution because it has reliability of all the functionalities, the channel functionality, the visibility of the channel. And as I mentioned before, the use cases that we have with reliable alerts and monitoring of different workloads. So for me, the solution is very easy to use from that perspective.
I rate the solution a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Director - Data Management at a tech services company with 1,001-5,000 employees
A collaborative tool that helps teams across different locations to have a common workspace
Pros and Cons
- "I am impressed with the product's calls and screen share features which are very useful."
- "I want a feature in the solution that will help me share documents only with the set of people that I prefer rather than all of them. I would also like the solution to have a feature similar to Microsoft SharePoint where you can group all your documents."
What is our primary use case?
The tool helped us with collaboration. Another use case for us was ticketing, where people who needed to take action could be informed immediately on Slack rather than over the conventional mechanism of emails. You need to look over hundreds of emails and then realize that there is a ticket. You can also collaborate to get document reviews done and avail feedback immediately rather than exchanging and putting it in our systems.
What is most valuable?
I am impressed with the product's calls and screen share features which are very useful.
What needs improvement?
I want a feature in the solution that will help me share documents only with the set of people that I prefer rather than all of them. I would also like the solution to have a feature similar to Microsoft SharePoint where you can group all your documents.
For how long have I used the solution?
I have been working with the product for one year.
What do I think about the stability of the solution?
I haven't encountered any issues with stability.
What do I think about the scalability of the solution?
The solution is scalable and can accommodate thousands of users. I didn't see any problem with scaling. My company has 1500 users for the product.
How was the initial setup?
We use the solution's cloud version.
What other advice do I have?
I would rate the product a nine out of ten. The tool is a great collaborative tool that works well with teams spread across different locations. It helps them to come together and have a common workspace to work efficiently. Slack is a productivity improvement tool as well. My company has migrated to Teams since we subscribed to the Office 365 suite and switched to a standard communication channel.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate Vice President at Onnivation
A secure and widely-used solution that integrates easily and is helpful for internal and external communication
Pros and Cons
- "You can create channels between teams internally and externally, which is great. There is a lot of security with Slack internal, which is what I value."
- "I would like to be able to do live streaming on Slack. Slack allows Slack huddle where you can do a group call, but it is not very well-designed. I'm not sure if it is going very well, but live streaming is one thing that I would definitely love to see. When you use Zoom, I like how you can run webinars. If we could do that through Slack, it would become an all-integrated platform. I would also like to be able to schedule meetings using Slack, similar to Zoom."
What is our primary use case?
We use it for internal communication, and we also use it for external communication or customer relations.
What is most valuable?
You can create channels between teams internally and externally, which is great. There is a lot of security with Slack internal, which is what I value.
You can very easily share large files through Slack. Integration is easy.
What needs improvement?
Their notifications are generally not very prompt. There is a problem with their notification engine, and sometimes, I end up pressing on notifications. There are a few bugs there.
It also tends to lag sometimes. It gets slow.
I would like to be able to do live streaming on Slack. Slack allows Slack huddle where you can do a group call, but it is not very well-designed. I'm not sure if it is going very well, but live streaming is one thing that I would definitely love to see. When you use Zoom, I like how you can run webinars. If we could do that through Slack, it would become an all-integrated platform. I would also like to be able to schedule meetings using Slack, similar to Zoom.
I would like to see better connectivity between Slack and Gmail where Slack can prompt me for some of the things from my Gmail. For example, there can be a prompt such as "This person has been mailed, and you can contact him through Slack."
It should have an automated translator. It would be helpful for interacting with people who are multilingual. For example, I speak English, but the other person might not understand English. There should be an automated translator inbuilt into Slack for such situations. Instagram has a similar feature where for a caption, you can click the See Translation button, and it does the translation for you. This is something that Slack could add.
For how long have I used the solution?
I have been using this solution for almost 18 months.
What do I think about the stability of the solution?
It is fairly stable.
What do I think about the scalability of the solution?
It can be scaled very easily. We have about 20 people who use this solution.
How are customer service and support?
I have not used their support so far.
How was the initial setup?
It was straightforward. It took one day.
What other advice do I have?
It is good. It is one of the best ones out there. You can definitely go for it.
When you're partnering with teams outside your organization, you can't really do without Slack. It becomes a necessity. We chose this solution because Slack was the most widely used solution. A lot of companies that we partner with and a lot of our customers end up using Slack. So, for us to partner with them, we needed Slack.
I would rate it a nine out of ten. It is widely used, but they need to work on its features.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sales Manager at TioMarkets
Valuable for announcements and communicating between team members
Pros and Cons
- "It's valuable for announcements and communicating between team members."
- "There could be a read function so that when you send a message, instead of the other person having to add a reaction, you know that the message went through."
What is our primary use case?
We use Slack for communication and announcements.
The solution is deployed on-premises. We have around 65 people using this solution in our company.
What is most valuable?
It's valuable for announcements and communicating between team members.
It also gives you the ability to have video calls and share your screen.
What needs improvement?
There could be a read function so that when you send a message, instead of the other person having to add a reaction, you know that the message went through.
For how long have I used the solution?
I have been using Slack for roughly three and a half years.
What do I think about the stability of the solution?
It has not crashed once in three years, so I would say it's pretty good.
What do I think about the scalability of the solution?
The scalability is okay.
How are customer service and support?
We haven't had any issues, so we haven't needed to contact technical support.
How was the initial setup?
It's very simple. You just use your work email, sign in, and that's about it.
What other advice do I have?
I would rate this solution 8 out of 10.
My advice is to use both the mobile and desktop versions.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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