Slack Reviews

Slack is our main source of collaboration and we use it for all internal messages.

The way groups are created on slack could be improved. Once you create a group of people, you can't add additional people unless you convert it to a channel.

I have used Slack for one year. 

This is a stable solution. 

This is a scalable solution. 

The initial setup is straightforward. 

Slack is a really easy collaboration tool to use and many companies are adopting this popular tool. 

I would rate this solution a nine out of ten. 

Our internal team primarily used Slack for communication with each other. If two or three people were working on the same modules then they were able to share code and work together.

The feature that I have found most valuable is communication between team members.

Customization is something that Slack is lacking. Otherwise, however, the user interface is very good.

We have been using slack for the past one and a half years.

Recalled that there were some bugs about a year ago. However, I don't recall the details or what they did to rectify the problem.

I have not personally been in contact with technical support. When we experienced the bugs about a year ago, my team may have been in contact with them. Ultimately, the problem was resolved.

We primarily use Slack and Microsoft Teams. We know of Confluence but do not use it much.

Slack is a better product than Teams. Teams is more like a chat window, rather than a development window. We were also having issues with Teams, initially, with the user interface when we were trying to create groups. We found that it was not that easy, or perhaps not convenient.

My company has been acquired so we are going to align our systems with our parent company. At this point, I am not sure if we will continue with Slack or instead move to another solution. I have suggested that we continue using the same tools, but at this point, I am not sure.

In my opinion, this is a good product and I recommend it. Slack is much better than Microsoft Teams.

I would rate this solution an eight out of ten.

Direct messaging and having conversations in channels. I love the channels feature, because it allows you to sort conversations. The only people who will see those conversations are people who are interested in that channel or are part of that initiative/project.

We have slashed our internal emails by 30% and streamlined the tools we use for instant messaging.

The profile feature needs improvement. There is little room to add details to this section. It would be nice to be able to add more links or have other ways to connect in this section.

The ability to flesh out the Profile section in Slack by including links
to multiple social channels, a beefier bio and a link to a website would
be helpful for communities using Slack. This feature may not be as
necessary for teams using Slack as an internal communication tool, but
it would encourage them to follow each on other social channels and
potentially spark more engagement across channels.

I have been using Slack for just over a year.

We have not had stability problems.

We did have scalability issues. If you are on the free plan, you are only allowed 10,000 messages before everything is archived. This is a big problem for an alumni group which I am a member of that uses Slack.

Our messages are archived every two weeks, which makes it challenging to search for former conversations.

The price of using Slack would be $30,000/year for that community, which I think is quite steep.

I've never used technical support.

I used Skype for instant messaging and LinkedIn/Facebook groups for community engagement. Skype is clunky and has an outdate user interface.

Slack is slick, smooth, and easy on the eyes.

LinkedIn/Facebook groups are cluttered and distracting. It's too easy for an "oh, shiny" moment to happen on those social platforms.

The setup was straightforward. Slack is great about walking you through the process of setting up channels and inviting people to join.

Stay on the free version and use PaperBot in every Slack channel to "archive" conversations. This helps you work around the problem with 10,000 messages.

We looked at Skype for instant messaging and Discourse for community engagement.

If you're looking for an asynchronous/real-time communications tool, you will not find any app that comes close to Slack.

We primarily use it for sharing official documents and compositions instead of using platforms like WhatsApp. Although we haven't utilized it for meetings, the main purpose behind creating and using it is to streamline the sharing of official information within our team.

It allows to facilitate communication, allowing us to create channels for updates, file sharing, and photo sharing within our team profiles.

Integrating Slack with calendar functions would be advantageous, allowing for the seamless scheduling of meetings within the platform.

I have been using it for two months now.

I would rate the stability eight out of ten.

Its scalability is evident in its ability to handle a varying number of users, channels, and integrations, making it suitable for businesses of different sizes and complexities. I would rate it eight out of ten.

We previously employed Google Workspace. Slack provides visibility into the online status of team members when the application is active, it doesn't track users outside of the platform. Unlike some other tools, such as Gmail, where your online status isn't visible to others when you're using it, Slack primarily serves as a communication and collaboration platform.

Overall, I would rate it eight out of ten.

We use Slack for Team communication and also for channel alignment functionality. We also use the solution for monitoring. Meaning that we integrate it with other workloads that we have in the cloud, so that we can monitor. 

The most valuable feature is that we can easily integrate different workloads and the alerts are reliable. Also because it allows us to use it as a monitoring tool sometimes. 

The solution should have less frequent updates. 

I have experience with Slack. 

It is a stable solution. I rate the stability a ten out of ten. 

It is a scalable solution. A few thousand users are using the solution presently. 

I did not have the need to contact the technical support team. 

I would recommend this solution because it has reliability of all the functionalities, the channel functionality, the visibility of the channel. And as I mentioned before, the use cases that we have with  reliable alerts and monitoring of different workloads. So for me, the solution is very easy to use from that perspective. 

I rate the solution a ten out of ten. 

We use it for internal communication, and we also use it for external communication or customer relations.

You can create channels between teams internally and externally, which is great. There is a lot of security with Slack internal, which is what I value. 

You can very easily share large files through Slack. Integration is easy.

Their notifications are generally not very prompt. There is a problem with their notification engine, and sometimes, I end up pressing on notifications. There are a few bugs there. 

It also tends to lag sometimes. It gets slow.

I would like to be able to do live streaming on Slack. Slack allows Slack huddle where you can do a group call, but it is not very well-designed. I'm not sure if it is going very well, but live streaming is one thing that I would definitely love to see. When you use Zoom, I like how you can run webinars. If we could do that through Slack, it would become an all-integrated platform. I would also like to be able to schedule meetings using Slack, similar to Zoom.

I would like to see better connectivity between Slack and Gmail where Slack can prompt me for some of the things from my Gmail. For example, there can be a prompt such as "This person has been mailed, and you can contact him through Slack." 

It should have an automated translator. It would be helpful for interacting with people who are multilingual. For example, I speak English, but the other person might not understand English. There should be an automated translator inbuilt into Slack for such situations. Instagram has a similar feature where for a caption, you can click the See Translation button, and it does the translation for you. This is something that Slack could add.

I have been using this solution for almost 18 months.

It is fairly stable.

It can be scaled very easily. We have about 20 people who use this solution.

I have not used their support so far.

It was straightforward. It took one day.

It is good. It is one of the best ones out there. You can definitely go for it. 

When you're partnering with teams outside your organization, you can't really do without Slack. It becomes a necessity. We chose this solution because Slack was the most widely used solution. A lot of companies that we partner with and a lot of our customers end up using Slack. So, for us to partner with them, we needed Slack.

I would rate it a nine out of ten. It is widely used, but they need to work on its features.

We use Slack for communication and announcements.

The solution is deployed on-premises. We have around 65 people using this solution in our company.

It's valuable for announcements and communicating between team members.

It also gives you the ability to have video calls and share your screen. 

There could be a read function so that when you send a message, instead of the other person having to add a reaction, you know that the message went through.

I have been using Slack for roughly three and a half years.

It has not crashed once in three years, so I would say it's pretty good.

The scalability is okay.

We haven't had any issues, so we haven't needed to contact technical support.

It's very simple. You just use your work email, sign in, and that's about it.

I would rate this solution 8 out of 10.

My advice is to use both the mobile and desktop versions.

• Managing notifications
• Status updates
• Reminders
• Selective involvement in conversations with relevant threads when they are of value
• Avoidance of email clutter
• Bots which enable focused streams of information available in one place for the relevant, interested people
• All kind of integrations: File sharing services, application performance management, incidents and monitoring alerts, which are flexible and easy to develop through an API
• A powerful search through chat history to find references and pieces of information promptly
• Recent threaded comments feature

• Increased productivity avoiding email "chat" and creating space for focused conversations which are topic or action oriented
• Increased visibility and "situational awareness" of people in the team at their own pace (asynchronous), avoiding interruptions
• Increased serendipitous communication and shared thoughts on general channels.

Better ways to help people get up to date when away from a conversation for a long time, or after bursts of a particular discussion.

Slack has different features to follow up on updates when not directly through notifications.

You can use Show Activity to see where you have been mentioned recently.

You can mark items with Stars to follow topics in a kind-of to-do list. And even if you have a granular control on mobile push and email notifications, when you have been away for sometime, or visit the channel from time to time, and there are channels with a lot of activity, you can have some difficulties to go through the new messages since, without risking to confuse important from non-important conversations.

Recent threaded messages help people center around topics, but still where there's people that come to the channel from time to time, they can feel overwhelmed to go through everything since last time.

Some summary feature can help target most heat or important messages or conversations, or some kind of view of the recent messages by "heat" level (kind of the sorting algorithm of Facebook or LinkedIn for the news feeds).

We have been using the solution for one year.

We have not encountered any stability issues. It is a very simple, effective, and stable solution.

We have not encountered any scalability issues.

We never required the technical support.

• Email
• Mailing lists
• Forums
• Internet relay chat
• Wikis

In the cases where it fits best with the team, Slack can be a replacement and enhancement to collaboration, increased productivity, and reduced clutter in email.

The setup is very easy. I was responsible for implementing it. It required a low level of expertise to deploy and administer. It required a medium level to manage integrations and to develop integration over other software towards Slack through its API.

We evaluated HipChat and Yammer.

Microsoft Teams was not out yet, which may suit companies with a Microsoft toolset.

Facebook Workplace wasn't yet available.

Interestingly enough, Slack is even more friendly in all platforms including a native Linux client, and has an excellent browser based version.

Consider the resistance to text based communication of people not used to it and those with a fear of transparent communication who are worried about the saturation of technologies.

Some gamified training can help and advocate in order to guide, moderate, and curate the channels, set some "netiquette", and encourage use and constructive behaviors.

People are getting used more and more used to text based communication through Whatsapp and other apps.

Consider that it has a strong community across the world and that is a powerful source to leverage.

This product is so flexible and powerful that it can be used as:

• Virtual space for teams
• Topic or action based rooms
• A bot answered service channel
• A back channel for events
• A lot other use cases depending on team appetite and creativity

Certainly within the right culture, it will enhance and reduce friction in communication.