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CS/Retention Manager at Catchpoint LTD
Real User
Allows you to create different channels, have conference calls, and share your screen
Pros and Cons
  • "We use Slack for general communication, conference calls, and sharing screens because we have people working from different countries."
  • "I think Slack could add additional features without making the solution slower or more difficult to use."

What is our primary use case?

We use Slack for general communication, conference calls, and sharing screens because we have people working from different countries.

There are 53 people using Slack in our organization.

The solution is deployed on-premises.

What is most valuable?

It gives you the ability to share your screen and have conference calls. You can also create different channels. You can use it on your PC or on your phone.

We recently had to learn about another program, and somebody had to teach from abroad. They could share their screen, and we were able to have a conference call through that.

What needs improvement?

Everything has room for improvement, so I think Slack could add additional features without making the solution slower or more difficult to use.

For how long have I used the solution?

I have been using this solution for a year and a half.

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What do I think about the stability of the solution?

The stability is good. It doesn't matter how many people use it.

How was the initial setup?

Setup is pretty easy.

What other advice do I have?

I would rate this solution 8 out of 10. 

You can use it on your phone, not just on your PC or laptop. It pretty much works the same, and you can do almost everything on your phone.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2403261 - PeerSpot reviewer
SysAdmin at a manufacturing company with 501-1,000 employees
Real User
Top 20
Used to communicate within the team and with other people outside the company
Pros and Cons
  • "The solution's most valuable feature is the search functionality, which I can use to search for full text."
  • "The solution’s initial setup is not very easy."

What is our primary use case?

We used the solution to communicate within the team and with other people outside the company. We only used the solution for chatting.

What is most valuable?

The solution's most valuable feature is the search functionality, which I can use to search for full text.

What needs improvement?

The solution’s initial setup is not very easy.

For how long have I used the solution?

I have been using Slack for two years.

What do I think about the stability of the solution?

The solution has a very high stability.

I rate the solution’s stability ten out of ten.

What do I think about the scalability of the solution?

Around 40 people used the solution in my organization.

I rate the solution’s scalability an eight out of ten.

Which solution did I use previously and why did I switch?

I have previously used Microsoft Teams.

How was the initial setup?

You need an administrator and must create a team to implement the solution, which is far too much to do.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a three out of ten.

What was our ROI?

The solution has increased our productivity.

What other advice do I have?

I used the latest version of Slack. It was easy to transfer files over Slack. We used it to send gifts or messages related to the job.

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Slack
November 2024
Learn what your peers think about Slack. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,106 professionals have used our research since 2012.
Patrick Scolyer-Gray - PeerSpot reviewer
Founder & CEO at Pathbreaker Pty Ltd
Real User
Top 10
A clean and efficient communications platform that is good for large teams
Pros and Cons
  • "With respect to being a clean and efficient communications platform, I think that it does the job quite well."
  • "I have found it cumbersome to create and set up groups, or channels."

What is our primary use case?

I use Slack primarily for communications. This includes communicating with individuals as well as grouping people into cells to work on specific parts of a project. We don't use the features beyond just the basic communicative side of it.

What is most valuable?

With respect to being a clean and efficient communications platform, I think that it does the job quite well.

It's very good for when you have a large number of people working within the team. It can be a challenge to ensure that people are working within the bounds of the project that they are assigned to, and Slack is effective for ensuring that happens.

What needs improvement?

I have found it cumbersome to create and set up groups, or channels. I recall having to go through the application, then back to the web site, and then back to the application. I didn't really like that and this is something in the interface that should be improved. If it were possible or easier to create those working groups within the application, without being taken into a browser and working entirely within the software itself, that would be ideal.

I would like to see integration with collaborative tools, such as word processing software or programming environments and coding software, made clear, easy, and as broad as possible. It should handle simple products, all the way to complex ones. It should be easily embeddable inside a channel so that anyone can use it.

I think that changing the privileges to remove restrictions would help the users to adapt to the platform more easily, removing bottlenecks. Having to request access for particular users is time-consuming and it would be better if more people can do these things themselves.

For how long have I used the solution?

I have been using slack since the beginning of 2019.

What do I think about the stability of the solution?

I have not noticed any bugs, glitches, or other issues with stability.

What do I think about the scalability of the solution?

We have between 30 and 50 users.

Which solution did I use previously and why did I switch?

A lot of the work that we're doing now ends up on Microsoft Teams. Whether I like it or not, it tends to marginalize and eventually push Slack out of the picture.

How was the initial setup?

I found the initial setup to be straightforward. You can also bombard people with reminder messages that they should be joining a channel or discussion. In fact, I've had less trouble with slack than I've had with Teams.

What other advice do I have?

From my perspective, this is a good product and I definitely recommend it. My advice for anybody who is implementing this type of product is to first consider what it is that they want to achieve, and then make the decision about which product to implement based on that. If you're trying to pick between platforms, like Teams versus Slack, I would recommend Slack for a variety of reasons. Even if you are using Teams already, I would suggest using Slack in addition because you can't go wrong.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mogle - PeerSpot reviewer
MogleSenior BMC Remedy Consultant at Mogle & Partners Limited
Consultant

I am really impressed with Slack, it quickly helps to organise different teams and collaboration across different projects and clients. 

Devops engineer at a tech services company with 11-50 employees
Real User
Top 10
Helps to communicate with colleagues
Pros and Cons
  • "I use Slack for communication with my colleagues."
  • "When someone responds to my message in Slack, a new window opens. There should be an option to roll down the answers."

What is our primary use case?

I use Slack for communication with my colleagues. 

What needs improvement?

When someone responds to my message in Slack, a new window opens. There should be an option to roll down the answers. 

For how long have I used the solution?

I have been working with the product for three months. 

What do I think about the stability of the solution?

I would rate the product's stability a ten out of ten. 

What do I think about the scalability of the solution?

I would rate Slack's scalability a nine out of ten. My company has 60 users for the solution. 

How was the initial setup?

Slack's installation is very simple and I don't think I spent more than five minutes to complete it. 

What other advice do I have?

I would rate Slack a nine out of ten. I use the application on my desktop and I don't use a mobile version now. However, I may use it in the future. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2220822 - PeerSpot reviewer
PhD Researcher and Data Scientist at a healthcare company with 1,001-5,000 employees
Real User
Helps to communicate with teams and share links
Pros and Cons
  • "I like Slack's notifications. It is more user-friendly and pleasing than Teams."
  • "The tool is a bit slow."

What is our primary use case?

We use the tool to communicate with the design team, and exchange links, and code needs. I use it for collaborating with outside spaces. 

What is most valuable?

I like Slack's notifications. It is more user-friendly and pleasing than Teams. 

What needs improvement?

The tool is a bit slow. 

For how long have I used the solution?

I have been using the product for six years. 

What do I think about the stability of the solution?

The product is a bit slow but stable. 

What do I think about the scalability of the solution?

Slack is scalable. 

Which solution did I use previously and why did I switch?

Teams is a Microsoft product and not free. You have to buy a 365 account and everyone cannot do that. Slack has a facility to avail free accounts. 

How was the initial setup?

Slack's setup is easy. The product does not require any maintenance. 

What's my experience with pricing, setup cost, and licensing?

There are no licensing costs associated with the solution. 

What other advice do I have?

I would rate Slack a five out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1420620 - PeerSpot reviewer
Product Development Manager at a tech services company with 11-50 employees
Real User
Top 5
The product enables efficient communication and collaboration, but it crashes when used on the desktop
Pros and Cons
  • "Slack provides very fast communication."
  • "The product crashes when I use it on the desktop."

What is our primary use case?

We use the product in the office for communication. It's our main channel for any communication.

What is most valuable?

Slack provides very fast communication. The communication is sent directly to me, so I do not miss out on anything. The product provides various channels to communicate. A channel is like a team, where all communication regarding a team is sent. The product gives the flexibility of having many channels. Communication is isolated and sent to the right person at the right time. Slack has a voice messaging feature.

What needs improvement?

The product crashes when I use it on the desktop. The product must improve user experience. It would be quite interesting if Slack works with Microsoft Teams.

For how long have I used the solution?

I have been using the solution for six years.

What do I think about the stability of the solution?

The product crashes sometimes. I've never understood what the problem is. It happens intermittently. I don't know what really makes it crash, but it happens once in a very long time.

What do I think about the scalability of the solution?

The solution is scalable. We are a huge team. We’re about 40 people. All of us use it seamlessly. It achieves our objective as a small team.

Which solution did I use previously and why did I switch?

In 2006, we used IP Messenger. It worked the same way but could be used only in the office. We didn't have any visibility of the communication outside the office. It did not have channels. It had many drawbacks, and Slack solved a lot of those problems.

How was the initial setup?

The solution is quite easy to set up. Anyone can easily set up the product, whether senior employees, junior employees, or professionals.

What other advice do I have?

I use Slack on my desktop. I have it on my phone too. All communications reach me as soon as they are sent, whether I’m in the office or outside. I don't look at the product for improvement. I appreciate what the product is doing. I'm not an administrator. I am a typical user. I joined the Slack channel because I was invited. I have access to Slack as a user, not as an administrator. I used IP Messenger as a software developer for a medium-sized organization in Kenya. We could share files. We could send text messages and all of it. We couldn’t use IP Messenger outside the office. It did not have channels. 

For people who need constant communication and don’t want to rely on emails, Slack is the right tool for them. We can work on the mobile phone to communicate on the go. As long as we have internet connectivity, it is secure. We can create as many channels as we like and collaborate. We can also do voice calls and send voice notes. Overall, I rate the product a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user643638 - PeerSpot reviewer
Desktop Support Analyst at a non-tech company with 51-200 employees
Vendor
I think Slack is a very creative application to help unify communication across all team sizes.

What is most valuable?

The channels feature is the selling point for me. Being able to create a conversation for both public and private purposes through some channels is an absolute plus.

How has it helped my organization?

I was the president of a college event planning organization. Being able to have a conversation with my executives separately from the organization members was very convenient.

With multiple events happening and multiple conversations going on, I was able to divide the conversations into their respective groups and create channels for focus groups. This increased our productivity and efficiency by more than 80%.

What needs improvement?

Archiving for direct messages made tracking back conversations very difficult once the group started to grow large.

From what I noticed while using Slack, once a channel starts growing in
its number of messages, older messages are archived. This made it more
difficult to reference older messages. To be able to search for a particular message, you'll need to remember the exact phrases or the sender.

I think it would be much easier to "Scroll back" into older messages even
though it archived.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

Stability was not an issue at any point. My team and I used it across multiple devices and platforms and the flow was seamless.

What do I think about the scalability of the solution?

We had no issues with scalability. I was able to create more channels as the team grew bigger.

How are customer service and technical support?

I never had to contact the support team.

Which solution did I use previously and why did I switch?

We were initially using email and IM chat to communicate. We switched because the conversations became unorganized and inefficient when conversations started overlapping.

How was the initial setup?

The setup was very straightforward. Once I sent an invite to my new team members, all they had to do was create a password and sign in. Their channels were pre-assigned and they had no issues joining the conversation. It was also easy to navigate.

What about the implementation team?

Through an in-house one. Level of expertise was as great as it could get.

What's my experience with pricing, setup cost, and licensing?

I had a relatively small team, so I didn’t have to worry about pricing and licensing. I only encountered pricing third-party apps and bots to help facilitate automations.

Which other solutions did I evaluate?

I did not evaluate any other options as I did not have a reason to. Eventually I heard of Ryver. I was not compelled to switch though.

What other advice do I have?

I think Slack is a very creative application to help unify communication across all team sizes. I will definitely suggest this as my first choice.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Pavel  Rephiah - PeerSpot reviewer
Pavel RephiahSRO Development Manager at a computer software company with 201-500 employees
Real User

Moving to Slack from different communication tool changed our development team productivity 100% for better. And it is not only about specific teams, but it is also just a great way to communicate across all business globally. I personally love all the automation capabilities and integration with other tools, which makes your life easy and keep you up-to-day with all important things which going on.

Full-Stack Python Developer at Optisol
Real User
Top 5
Great for thread based communication, but sometimes logging in can be difficult
Pros and Cons
  • "We use thread-based communication. So that if a new person comes to look into a problem for a particular task, they can easily go and look into the particular thread it is discussed in."
  • "Sometimes there are login issues."

What is our primary use case?

We use it with our clients for sharing files and for communication.

How has it helped my organization?


What is most valuable?

We use thread-based communication. So that if a new person comes to look into a problem for a particular task, they can easily go and look into the particular thread it is discussed in.

We also send/download multiple files at a time.

It's also helpful that we can do group and individual calls on Slack.

There is a great search functionality.

What needs improvement?

 Sometimes there are login issues.

For how long have I used the solution?

I have experience using Slack. 

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

Slack is east to scale.

What's my experience with pricing, setup cost, and licensing?

It is an affordable solution. 

What other advice do I have?

Overall, I rate the solution a six out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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