Slack Reviews

I use Slack primarily for communications. This includes communicating with individuals as well as grouping people into cells to work on specific parts of a project. We don't use the features beyond just the basic communicative side of it.

With respect to being a clean and efficient communications platform, I think that it does the job quite well.

It's very good for when you have a large number of people working within the team. It can be a challenge to ensure that people are working within the bounds of the project that they are assigned to, and Slack is effective for ensuring that happens.

I have found it cumbersome to create and set up groups, or channels. I recall having to go through the application, then back to the web site, and then back to the application. I didn't really like that and this is something in the interface that should be improved. If it were possible or easier to create those working groups within the application, without being taken into a browser and working entirely within the software itself, that would be ideal.

I would like to see integration with collaborative tools, such as word processing software or programming environments and coding software, made clear, easy, and as broad as possible. It should handle simple products, all the way to complex ones. It should be easily embeddable inside a channel so that anyone can use it.

I think that changing the privileges to remove restrictions would help the users to adapt to the platform more easily, removing bottlenecks. Having to request access for particular users is time-consuming and it would be better if more people can do these things themselves.

I have been using slack since the beginning of 2019.

I have not noticed any bugs, glitches, or other issues with stability.

We have between 30 and 50 users.

A lot of the work that we're doing now ends up on Microsoft Teams. Whether I like it or not, it tends to marginalize and eventually push Slack out of the picture.

I found the initial setup to be straightforward. You can also bombard people with reminder messages that they should be joining a channel or discussion. In fact, I've had less trouble with slack than I've had with Teams.

From my perspective, this is a good product and I definitely recommend it. My advice for anybody who is implementing this type of product is to first consider what it is that they want to achieve, and then make the decision about which product to implement based on that. If you're trying to pick between platforms, like Teams versus Slack, I would recommend Slack for a variety of reasons. Even if you are using Teams already, I would suggest using Slack in addition because you can't go wrong.

I would rate this solution an eight out of ten.

• Managing notifications
• Status updates
• Reminders
• Selective involvement in conversations with relevant threads when they are of value
• Avoidance of email clutter
• Bots which enable focused streams of information available in one place for the relevant, interested people
• All kind of integrations: File sharing services, application performance management, incidents and monitoring alerts, which are flexible and easy to develop through an API
• A powerful search through chat history to find references and pieces of information promptly
• Recent threaded comments feature

• Increased productivity avoiding email "chat" and creating space for focused conversations which are topic or action oriented
• Increased visibility and "situational awareness" of people in the team at their own pace (asynchronous), avoiding interruptions
• Increased serendipitous communication and shared thoughts on general channels.

Better ways to help people get up to date when away from a conversation for a long time, or after bursts of a particular discussion.

Slack has different features to follow up on updates when not directly through notifications.

You can use Show Activity to see where you have been mentioned recently.

You can mark items with Stars to follow topics in a kind-of to-do list. And even if you have a granular control on mobile push and email notifications, when you have been away for sometime, or visit the channel from time to time, and there are channels with a lot of activity, you can have some difficulties to go through the new messages since, without risking to confuse important from non-important conversations.

Recent threaded messages help people center around topics, but still where there's people that come to the channel from time to time, they can feel overwhelmed to go through everything since last time.

Some summary feature can help target most heat or important messages or conversations, or some kind of view of the recent messages by "heat" level (kind of the sorting algorithm of Facebook or LinkedIn for the news feeds).

We have been using the solution for one year.

We have not encountered any stability issues. It is a very simple, effective, and stable solution.

We have not encountered any scalability issues.

We never required the technical support.

• Email
• Mailing lists
• Forums
• Internet relay chat
• Wikis

In the cases where it fits best with the team, Slack can be a replacement and enhancement to collaboration, increased productivity, and reduced clutter in email.

The setup is very easy. I was responsible for implementing it. It required a low level of expertise to deploy and administer. It required a medium level to manage integrations and to develop integration over other software towards Slack through its API.

We evaluated HipChat and Yammer.

Microsoft Teams was not out yet, which may suit companies with a Microsoft toolset.

Facebook Workplace wasn't yet available.

Interestingly enough, Slack is even more friendly in all platforms including a native Linux client, and has an excellent browser based version.

Consider the resistance to text based communication of people not used to it and those with a fear of transparent communication who are worried about the saturation of technologies.

Some gamified training can help and advocate in order to guide, moderate, and curate the channels, set some "netiquette", and encourage use and constructive behaviors.

People are getting used more and more used to text based communication through Whatsapp and other apps.

Consider that it has a strong community across the world and that is a powerful source to leverage.

This product is so flexible and powerful that it can be used as:

• Virtual space for teams
• Topic or action based rooms
• A bot answered service channel
• A back channel for events
• A lot other use cases depending on team appetite and creativity

Certainly within the right culture, it will enhance and reduce friction in communication.

I use Slack for communication with my colleagues. 

When someone responds to my message in Slack, a new window opens. There should be an option to roll down the answers. 

I have been working with the product for three months. 

I would rate the product's stability a ten out of ten. 

I would rate Slack's scalability a nine out of ten. My company has 60 users for the solution. 

Slack's installation is very simple and I don't think I spent more than five minutes to complete it. 

I would rate Slack a nine out of ten. I use the application on my desktop and I don't use a mobile version now. However, I may use it in the future. 

We use the tool to communicate with the design team, and exchange links, and code needs. I use it for collaborating with outside spaces. 

I like Slack's notifications. It is more user-friendly and pleasing than Teams. 

The tool is a bit slow. 

I have been using the product for six years. 

The product is a bit slow but stable. 

Slack is scalable. 

Teams is a Microsoft product and not free. You have to buy a 365 account and everyone cannot do that. Slack has a facility to avail free accounts. 

Slack's setup is easy. The product does not require any maintenance. 

There are no licensing costs associated with the solution. 

I would rate Slack a five out of ten. 

We use the product in the office for communication. It's our main channel for any communication.

Slack provides very fast communication. The communication is sent directly to me, so I do not miss out on anything. The product provides various channels to communicate. A channel is like a team, where all communication regarding a team is sent. The product gives the flexibility of having many channels. Communication is isolated and sent to the right person at the right time. Slack has a voice messaging feature.

The product crashes when I use it on the desktop. The product must improve user experience. It would be quite interesting if Slack works with Microsoft Teams.

I have been using the solution for six years.

The product crashes sometimes. I've never understood what the problem is. It happens intermittently. I don't know what really makes it crash, but it happens once in a very long time.

The solution is scalable. We are a huge team. We’re about 40 people. All of us use it seamlessly. It achieves our objective as a small team.

In 2006, we used IP Messenger. It worked the same way but could be used only in the office. We didn't have any visibility of the communication outside the office. It did not have channels. It had many drawbacks, and Slack solved a lot of those problems.

The solution is quite easy to set up. Anyone can easily set up the product, whether senior employees, junior employees, or professionals.

I use Slack on my desktop. I have it on my phone too. All communications reach me as soon as they are sent, whether I’m in the office or outside. I don't look at the product for improvement. I appreciate what the product is doing. I'm not an administrator. I am a typical user. I joined the Slack channel because I was invited. I have access to Slack as a user, not as an administrator. I used IP Messenger as a software developer for a medium-sized organization in Kenya. We could share files. We could send text messages and all of it. We couldn’t use IP Messenger outside the office. It did not have channels. 

For people who need constant communication and don’t want to rely on emails, Slack is the right tool for them. We can work on the mobile phone to communicate on the go. As long as we have internet connectivity, it is secure. We can create as many channels as we like and collaborate. We can also do voice calls and send voice notes. Overall, I rate the product a seven out of ten.

We use it with our clients for sharing files and for communication.

We use thread-based communication. So that if a new person comes to look into a problem for a particular task, they can easily go and look into the particular thread it is discussed in.

We also send/download multiple files at a time.

It's also helpful that we can do group and individual calls on Slack.

There is a great search functionality.

 Sometimes there are login issues.

I have experience using Slack. 

It is stable. 

Slack is east to scale.

It is an affordable solution. 

Overall, I rate the solution a six out of ten. 

We use the solution for communication within our internal teams and with external organizations.

The solution is intuitive, easy to use, and has many essential features. Also, the notifications features for its mobile version work the best. In addition, we can set it up as per our preferences, which is helpful and advanced.

The solution's capabilities to provide security features for corporations could be better. Along with it, the mobile version's calls and sharing video features could be faster.

We have been using the solution for more than four years.

The solution's stability for the mobile version could be better as it freezes sometimes. At the same time, it works fine for the desktop version.

The solution is scalable. We have 150 users in our organization.

It is a good collaboration tool. It makes communication within our organization easier. Our Administrators can also lock down the channels for exchanging messages and use them as an announcement tool.

I rate it an eight out of ten.

The integration with third-party automation services such as IFTTT and Zapier has significantly boosted productivity.

We receive automatic notifications of certain business activities and planned events, instead of having to send out manual emails to disseminate that information.

It has encouraged more transparent communication, getting more staff members exposed to and involved in different areas of the business.

Many of the advanced features and integrations are built with developers in mind. More functionality and integration for other use cases would be welcome.

Slack integrates with bots that automate tasks and add functionality. A large portion of these bots do things specifically to help developers do their jobs, such as accessing code repositories and sharing code with colleagues.

It would be great if there were more bots and third-party integrations that targeted other groups of potential Slack users.

We have been using the solution for 18 months.

We have had no major issues with downtime or with the apps crashing.

We are using the free version, which only keeps a limited number of messages archived. As our team has grown, we go through this archive allotment fairly quickly.

We have not had to use technical support.

We did not previously use a different solution.

The solution was very easy to set up. I created the team through the Slack web site, which automatically invited everyone else via email and instructed them to download the client apps.

The free version can do pretty much everything you need it to. You'll have to pay if you have a large team or if you have specific security and compliance requirements.

We did not evaluate any other products.

Make a significant effort to get user buy-in right from the start.

If people see it as just another system, not a powerful email reducer and productivity booster, adoption will lag.

You really need everyone on the team to be on board for it to succeed. If even one person sticks to email-first communication, it makes everyone else rely more on email, which defeats the purpose of having Slack.