Slack Reviews

We use it for internal communication, and we also use it for external communication or customer relations.

You can create channels between teams internally and externally, which is great. There is a lot of security with Slack internal, which is what I value. 

You can very easily share large files through Slack. Integration is easy.

Their notifications are generally not very prompt. There is a problem with their notification engine, and sometimes, I end up pressing on notifications. There are a few bugs there. 

It also tends to lag sometimes. It gets slow.

I would like to be able to do live streaming on Slack. Slack allows Slack huddle where you can do a group call, but it is not very well-designed. I'm not sure if it is going very well, but live streaming is one thing that I would definitely love to see. When you use Zoom, I like how you can run webinars. If we could do that through Slack, it would become an all-integrated platform. I would also like to be able to schedule meetings using Slack, similar to Zoom.

I would like to see better connectivity between Slack and Gmail where Slack can prompt me for some of the things from my Gmail. For example, there can be a prompt such as "This person has been mailed, and you can contact him through Slack." 

It should have an automated translator. It would be helpful for interacting with people who are multilingual. For example, I speak English, but the other person might not understand English. There should be an automated translator inbuilt into Slack for such situations. Instagram has a similar feature where for a caption, you can click the See Translation button, and it does the translation for you. This is something that Slack could add.

I have been using this solution for almost 18 months.

It is fairly stable.

It can be scaled very easily. We have about 20 people who use this solution.

I have not used their support so far.

It was straightforward. It took one day.

It is good. It is one of the best ones out there. You can definitely go for it. 

When you're partnering with teams outside your organization, you can't really do without Slack. It becomes a necessity. We chose this solution because Slack was the most widely used solution. A lot of companies that we partner with and a lot of our customers end up using Slack. So, for us to partner with them, we needed Slack.

I would rate it a nine out of ten. It is widely used, but they need to work on its features.

We use Slack for communication and announcements.

The solution is deployed on-premises. We have around 65 people using this solution in our company.

It's valuable for announcements and communicating between team members.

It also gives you the ability to have video calls and share your screen. 

There could be a read function so that when you send a message, instead of the other person having to add a reaction, you know that the message went through.

I have been using Slack for roughly three and a half years.

It has not crashed once in three years, so I would say it's pretty good.

The scalability is okay.

We haven't had any issues, so we haven't needed to contact technical support.

It's very simple. You just use your work email, sign in, and that's about it.

I would rate this solution 8 out of 10.

My advice is to use both the mobile and desktop versions.

• Managing notifications
• Status updates
• Reminders
• Selective involvement in conversations with relevant threads when they are of value
• Avoidance of email clutter
• Bots which enable focused streams of information available in one place for the relevant, interested people
• All kind of integrations: File sharing services, application performance management, incidents and monitoring alerts, which are flexible and easy to develop through an API
• A powerful search through chat history to find references and pieces of information promptly
• Recent threaded comments feature

• Increased productivity avoiding email "chat" and creating space for focused conversations which are topic or action oriented
• Increased visibility and "situational awareness" of people in the team at their own pace (asynchronous), avoiding interruptions
• Increased serendipitous communication and shared thoughts on general channels.

Better ways to help people get up to date when away from a conversation for a long time, or after bursts of a particular discussion.

Slack has different features to follow up on updates when not directly through notifications.

You can use Show Activity to see where you have been mentioned recently.

You can mark items with Stars to follow topics in a kind-of to-do list. And even if you have a granular control on mobile push and email notifications, when you have been away for sometime, or visit the channel from time to time, and there are channels with a lot of activity, you can have some difficulties to go through the new messages since, without risking to confuse important from non-important conversations.

Recent threaded messages help people center around topics, but still where there's people that come to the channel from time to time, they can feel overwhelmed to go through everything since last time.

Some summary feature can help target most heat or important messages or conversations, or some kind of view of the recent messages by "heat" level (kind of the sorting algorithm of Facebook or LinkedIn for the news feeds).

We have been using the solution for one year.

We have not encountered any stability issues. It is a very simple, effective, and stable solution.

We have not encountered any scalability issues.

We never required the technical support.

• Email
• Mailing lists
• Forums
• Internet relay chat
• Wikis

In the cases where it fits best with the team, Slack can be a replacement and enhancement to collaboration, increased productivity, and reduced clutter in email.

The setup is very easy. I was responsible for implementing it. It required a low level of expertise to deploy and administer. It required a medium level to manage integrations and to develop integration over other software towards Slack through its API.

We evaluated HipChat and Yammer.

Microsoft Teams was not out yet, which may suit companies with a Microsoft toolset.

Facebook Workplace wasn't yet available.

Interestingly enough, Slack is even more friendly in all platforms including a native Linux client, and has an excellent browser based version.

Consider the resistance to text based communication of people not used to it and those with a fear of transparent communication who are worried about the saturation of technologies.

Some gamified training can help and advocate in order to guide, moderate, and curate the channels, set some "netiquette", and encourage use and constructive behaviors.

People are getting used more and more used to text based communication through Whatsapp and other apps.

Consider that it has a strong community across the world and that is a powerful source to leverage.

This product is so flexible and powerful that it can be used as:

• Virtual space for teams
• Topic or action based rooms
• A bot answered service channel
• A back channel for events
• A lot other use cases depending on team appetite and creativity

Certainly within the right culture, it will enhance and reduce friction in communication.

The product makes communication seamless. There are around 200 employees in my organization. If the HR personnel want to reach us, they use the channels to put up messages, posters, and banners for workplace events or blood donation drives. They use the channels whenever they want to spread information about anything.

Slack is a really good solution. We can see whether our colleagues are available or away. If we need to share any information within our team, we can create a channel and share the information. We can share technical and non-technical information like, HR information using the product. Information sharing is the feature I like the most. The product allows us to update our status to communicate whether we are away or out for lunch. We can also make notes to ourselves using the solution. It functions quite well.

The UI could be a little bit better.

I have been using the solution consistently for the last year.

The tool is stable. Many employees in the organization are happy to use the product.

The solution is scalable. As more and more people join the organization, they are able to use the tool.

The initial setup was easy. The solution is deployed on the cloud.

I work from home. I do not use the on-premises product. If people use it consistently, they will understand how to use it and communicate with their teams properly. Overall, I rate the solution an eight out of ten.

We are using Slack to collaborate between employees, as many of them are working from home. While I personally started using it a couple of years ago, it has been about a month since all of our employees began using it.

Slack allows our employees to share information on a daily basis without overloading email.

This solution is easy to use.

Slack makes it easy for employees to contact each other and exchange documents or information. It is not like a big CRM but for internal usage, it's good enough.

I would like to see a special feature for multiple people to collaborate on a document, working on it at the same time.

For most add-ons, clients need to know the command to run the add-ons. I think it would be useful for them to design the appropriate icons so that non-IT clients can launch them in a simple and easy way. For example, starting a video conference with an already defined room.

It would be useful for an organization to be able to define a specific storage space for the storage of all documents exchanged by teams

I have been using Slack for two years.

This is a stable solution.

We are only using the free version so I do not really know about the scalability.

We have 300 users and daily, there are 60% to 70% of them using it.

I have not needed to contact technical support.

Slack is very easy to set up and there are only a few steps involved.

We deployed this solution ourselves. It was easy to send employees invitations to join.

We use the free version that does not have a license.

We may use Microsoft teams in place of Slack in the future, although this is not a decision that I will be part of. At this time, there is not much interest in moving to Zoom or Teams.

We did not want to spend too much time investigating options before starting our remote work and because I was familiar with Slack, this is what I chose.

My advice for anybody who is researching Slack is that it is easy to set up and quite helpful for daily common things. We use only the free license but it is enough for us. If we continue to use Slack after the current crisis ends then we may buy more features and add-ons. For now, however, we have what we need.

Overall, we are satisfied with Slack.

I would rate this solution an eight out of ten.

The integration with third-party automation services such as IFTTT and Zapier has significantly boosted productivity.

We receive automatic notifications of certain business activities and planned events, instead of having to send out manual emails to disseminate that information.

It has encouraged more transparent communication, getting more staff members exposed to and involved in different areas of the business.

Many of the advanced features and integrations are built with developers in mind. More functionality and integration for other use cases would be welcome.

Slack integrates with bots that automate tasks and add functionality. A large portion of these bots do things specifically to help developers do their jobs, such as accessing code repositories and sharing code with colleagues.

It would be great if there were more bots and third-party integrations that targeted other groups of potential Slack users.

We have been using the solution for 18 months.

We have had no major issues with downtime or with the apps crashing.

We are using the free version, which only keeps a limited number of messages archived. As our team has grown, we go through this archive allotment fairly quickly.

We have not had to use technical support.

We did not previously use a different solution.

The solution was very easy to set up. I created the team through the Slack web site, which automatically invited everyone else via email and instructed them to download the client apps.

The free version can do pretty much everything you need it to. You'll have to pay if you have a large team or if you have specific security and compliance requirements.

We did not evaluate any other products.

Make a significant effort to get user buy-in right from the start.

If people see it as just another system, not a powerful email reducer and productivity booster, adoption will lag.

You really need everyone on the team to be on board for it to succeed. If even one person sticks to email-first communication, it makes everyone else rely more on email, which defeats the purpose of having Slack.

The tool helped us with collaboration. Another use case for us was ticketing, where people who needed to take action could be informed immediately on Slack rather than over the conventional mechanism of emails. You need to look over hundreds of emails and then realize that there is a ticket. You can also collaborate to get document reviews done and avail feedback immediately rather than exchanging and putting it in our systems. 

I am impressed with the product's calls and screen share features which are very useful. 

I want a feature in the solution that will help me share documents only with the set of people that I prefer rather than all of them. I would also like the solution to have a feature similar to Microsoft SharePoint where you can group all your documents. 

I have been working with the product for one year. 

I haven't encountered any issues with stability. 

The solution is scalable and can accommodate thousands of users. I didn't see any problem with scaling. My company has 1500 users for the product. 

We use the solution's cloud version. 

I would rate the product a nine out of ten. The tool is a great collaborative tool that works well with teams spread across different locations. It helps them to come together and have a common workspace to work efficiently. Slack is a productivity improvement tool as well. My company has migrated to Teams since we subscribed to the Office 365 suite and switched to a standard communication channel. 

We use Slack for general communication, conference calls, and sharing screens because we have people working from different countries.

There are 53 people using Slack in our organization.

The solution is deployed on-premises.

It gives you the ability to share your screen and have conference calls. You can also create different channels. You can use it on your PC or on your phone.

We recently had to learn about another program, and somebody had to teach from abroad. They could share their screen, and we were able to have a conference call through that.

Everything has room for improvement, so I think Slack could add additional features without making the solution slower or more difficult to use.

I have been using this solution for a year and a half.

The stability is good. It doesn't matter how many people use it.

Setup is pretty easy.

I would rate this solution 8 out of 10. 

You can use it on your phone, not just on your PC or laptop. It pretty much works the same, and you can do almost everything on your phone.