We use Slack for communication, file sharing, meetings, text messages, etc. Slack has been so helpful for us.
Quality Assurance Analyst at Flutterwave
A good solution for communication and file sharing, but it should add a feature to schedule meetings
Pros and Cons
- "The huddle feature that allows you to get on a call with a colleague is one of the best features of Slack."
- "Slack should add a feature to schedule meetings."
What is our primary use case?
How has it helped my organization?
Slack has made communication much easier in our company. I can text someone in the company or send a message. I can also have an audio call with a couple of team members on the go without needing to start setting up calls on Zoom or Google Meet, or Microsoft Teams. I can have that voice or video call right away on Slack.
What is most valuable?
The huddle feature that allows you to get on a call with a colleague is one of the best features of Slack. You can call someone on the go with the huddle feature and save the time of having to set up Zoom calls or Google Meet.
What needs improvement?
Slack should add a feature to schedule meetings. Users should get notifications or prompts regarding the meeting time so they can attend that meeting.
Sometimes, when Slack is down, there is a delay in messages being delivered. Such delays also need to be improved in Slack.
Buyer's Guide
Slack
October 2024
Learn what your peers think about Slack. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,562 professionals have used our research since 2012.
For how long have I used the solution?
I have been using Slack for the past five years.
What do I think about the stability of the solution?
I rate Slack a six out of ten for stability.
What do I think about the scalability of the solution?
I rate Slack a seven out of ten for scalability.
How was the initial setup?
Slack’s initial setup was not difficult.
What other advice do I have?
I use the latest version of Slack. Slack is deployed on-cloud in our organization.
I highly recommend Slack for teams that want to communicate and collaborate. Slack can integrate with other apps like Google Calendar and Loom for voice and video recording. I recommend Slack for teams that want to scale and collaborate.
Overall, I rate Slack a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software Engineer at a tech services company with 1-10 employees
A scalable and easy-to-deploy solution that enables seamless communication within the organization
Pros and Cons
- "The product makes communication seamless."
- "The UI could be a little bit better."
How has it helped my organization?
The product makes communication seamless. There are around 200 employees in my organization. If the HR personnel want to reach us, they use the channels to put up messages, posters, and banners for workplace events or blood donation drives. They use the channels whenever they want to spread information about anything.
What is most valuable?
Slack is a really good solution. We can see whether our colleagues are available or away. If we need to share any information within our team, we can create a channel and share the information. We can share technical and non-technical information like, HR information using the product. Information sharing is the feature I like the most. The product allows us to update our status to communicate whether we are away or out for lunch. We can also make notes to ourselves using the solution. It functions quite well.
What needs improvement?
The UI could be a little bit better.
For how long have I used the solution?
I have been using the solution consistently for the last year.
What do I think about the stability of the solution?
The tool is stable. Many employees in the organization are happy to use the product.
What do I think about the scalability of the solution?
The solution is scalable. As more and more people join the organization, they are able to use the tool.
How was the initial setup?
The initial setup was easy. The solution is deployed on the cloud.
What other advice do I have?
I work from home. I do not use the on-premises product. If people use it consistently, they will understand how to use it and communicate with their teams properly. Overall, I rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Slack
October 2024
Learn what your peers think about Slack. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,562 professionals have used our research since 2012.
Project Manager - Business Consultant at Comtrade System Integration
An easy to use, cost-effective collaboration tool with all the functionality that we need
Pros and Cons
- "Slack makes it easy for employees to contact each other and exchange documents or information."
- "I would like to see a special feature for multiple people to collaborate on a document, working on it at the same time."
What is our primary use case?
We are using Slack to collaborate between employees, as many of them are working from home. While I personally started using it a couple of years ago, it has been about a month since all of our employees began using it.
How has it helped my organization?
Slack allows our employees to share information on a daily basis without overloading email.
What is most valuable?
This solution is easy to use.
Slack makes it easy for employees to contact each other and exchange documents or information. It is not like a big CRM but for internal usage, it's good enough.
What needs improvement?
I would like to see a special feature for multiple people to collaborate on a document, working on it at the same time.
For most add-ons, clients need to know the command to run the add-ons. I think it would be useful for them to design the appropriate icons so that non-IT clients can launch them in a simple and easy way. For example, starting a video conference with an already defined room.
It would be useful for an organization to be able to define a specific storage space for the storage of all documents exchanged by teams
For how long have I used the solution?
I have been using Slack for two years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
We are only using the free version so I do not really know about the scalability.
We have 300 users and daily, there are 60% to 70% of them using it.
How are customer service and technical support?
I have not needed to contact technical support.
How was the initial setup?
Slack is very easy to set up and there are only a few steps involved.
What about the implementation team?
We deployed this solution ourselves. It was easy to send employees invitations to join.
What's my experience with pricing, setup cost, and licensing?
We use the free version that does not have a license.
Which other solutions did I evaluate?
We may use Microsoft teams in place of Slack in the future, although this is not a decision that I will be part of. At this time, there is not much interest in moving to Zoom or Teams.
We did not want to spend too much time investigating options before starting our remote work and because I was familiar with Slack, this is what I chose.
What other advice do I have?
My advice for anybody who is researching Slack is that it is easy to set up and quite helpful for daily common things. We use only the free license but it is enough for us. If we continue to use Slack after the current crisis ends then we may buy more features and add-ons. For now, however, we have what we need.
Overall, we are satisfied with Slack.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Editorial Director at a media company with 501-1,000 employees
Integration with third-party automation services has significantly boosted productivity.
What is most valuable?
The integration with third-party automation services such as IFTTT and Zapier has significantly boosted productivity.
We receive automatic notifications of certain business activities and planned events, instead of having to send out manual emails to disseminate that information.
How has it helped my organization?
It has encouraged more transparent communication, getting more staff members exposed to and involved in different areas of the business.
What needs improvement?
Many of the advanced features and integrations are built with developers in mind. More functionality and integration for other use cases would be welcome.
Slack integrates with bots that automate tasks and add functionality. A large portion of these bots do things specifically to help developers do their jobs, such as accessing code repositories and sharing code with colleagues.
It would be great if there were more bots and third-party integrations that targeted other groups of potential Slack users.
For how long have I used the solution?
We have been using the solution for 18 months.
What do I think about the stability of the solution?
We have had no major issues with downtime or with the apps crashing.
What do I think about the scalability of the solution?
We are using the free version, which only keeps a limited number of messages archived. As our team has grown, we go through this archive allotment fairly quickly.
How are customer service and technical support?
We have not had to use technical support.
Which solution did I use previously and why did I switch?
We did not previously use a different solution.
How was the initial setup?
The solution was very easy to set up. I created the team through the Slack web site, which automatically invited everyone else via email and instructed them to download the client apps.
What's my experience with pricing, setup cost, and licensing?
The free version can do pretty much everything you need it to. You'll have to pay if you have a large team or if you have specific security and compliance requirements.
Which other solutions did I evaluate?
We did not evaluate any other products.
What other advice do I have?
Make a significant effort to get user buy-in right from the start.
If people see it as just another system, not a powerful email reducer and productivity booster, adoption will lag.
You really need everyone on the team to be on board for it to succeed. If even one person sticks to email-first communication, it makes everyone else rely more on email, which defeats the purpose of having Slack.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software engineering manager at a university with 1,001-5,000 employees
Helps with basic communication but needs to improve stability
Pros and Cons
- "Slack helps me to read bulk messages."
- "The tool has stability issues that need to be improved. We are not native English speakers and Slack needs to integrate grammar checks."
What is our primary use case?
We use the solution for basic communication such as chatting.
What is most valuable?
Slack helps me to read bulk messages.
What needs improvement?
The tool has stability issues that need to be improved. We are not native English speakers and Slack needs to integrate grammar checks.
For how long have I used the solution?
I have been working with the product for five to six years.
What do I think about the scalability of the solution?
I would rate the product's scalability an eight out of ten. My company has 5000 users on Slack.
How are customer service and support?
I haven't encountered any outages and hence never contacted the support.
How was the initial setup?
Slack's setup is simple.
What other advice do I have?
I would rate Slack a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
User Happiness Manager at a tech vendor with 1,001-5,000 employees
Effective integration with applications and easy communication with team members through messaging and calls
Pros and Cons
- "One thing I like about Slack is the ability to change the color of Slack. It depends on my mood. When I'm having a bright day, I just change the background color of my Slack, which is nice."
- "We do experience issues when trying to log in on Slack."
What is most valuable?
One thing I like about Slack is the ability to change the color of Slack. It depends on my mood. When I'm having a bright day, I just change the background color of my Slack, which is nice. Then, I need to spend on the mode.
Another thing I love is that you can create different teams on Slack, and you have to give each team a legal name and use an icon. The icons on Slack are beautiful. I especially like the variety of icons available on PeerSpot. Another aspect of Slack is the ability to edit your profile picture. It's a visual icon that you can personalize. Yes, you can bring in your own picture and set it as your profile picture. It's a nice feature.
Also, when it comes to emails, you can navigate your email through Slack. If you have an incoming email, Slack will notify you.
If you have an upcoming meeting, Slack will notify you, or it can notify you about your meetings. I like that feature. Additionally, you can connect other applications like Asana and Trello to Slack. That's how you integrate all those applications into Slack. Then there's SMAX. I've used SMAX before.
If you want to communicate with your team without using Google or Google Meet, all you need to do is send them a message on Slack. You can hold a call with them. The network usage of Slack is super cool compared to using Google. The networking aspect of Slack is excellent. Also, my friend mentioned that if you want to organize your day-to-day activities, you can create schedules within Slack.
What needs improvement?
Occasionally, we do experience network issues when trying to log in on Slack. However, I believe it's only happened once. It's not a recurring problem.
For how long have I used the solution?
.
What do I think about the stability of the solution?
Slack is a stable solution. I have only experienced one network issue so far, but apart from that, I haven't faced any other problems.
What do I think about the scalability of the solution?
I would rate the scalability a ten out of ten.
How was the initial setup?
It is super easy to navigate on Slack. So, the initial setup is easy.
What other advice do I have?
One thing I appreciate about Slack is that when there's new information or a request from Excel, based on your settings, a notification pops up and informs you that a new update has been added to the team. It's called "Wish It," and it's really helpful for my work. I love that feature.
Additionally, if you need to save any important information, you can easily do so. Even if you accidentally close the app, the information is still there, which is really cool. Personally, if I were to rate it, I would give Slack a solid ten out of ten. Initially, when I logged into my system, I received notifications for all the information and feedback from the team I needed to access. It automatically directs me to what I need to see.
I would suggest familiarizing yourself with the application, especially its features. Personally, I haven't explored all the features, but some of my friends have, and they highly recommend them. Slack has a lot of useful information and features that you can benefit from. Additionally, you can even create side calls or group calls for your team, like after a game or after work, which is super fun.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Director - Data Management at a tech services company with 1,001-5,000 employees
A collaborative tool that helps teams across different locations to have a common workspace
Pros and Cons
- "I am impressed with the product's calls and screen share features which are very useful."
- "I want a feature in the solution that will help me share documents only with the set of people that I prefer rather than all of them. I would also like the solution to have a feature similar to Microsoft SharePoint where you can group all your documents."
What is our primary use case?
The tool helped us with collaboration. Another use case for us was ticketing, where people who needed to take action could be informed immediately on Slack rather than over the conventional mechanism of emails. You need to look over hundreds of emails and then realize that there is a ticket. You can also collaborate to get document reviews done and avail feedback immediately rather than exchanging and putting it in our systems.
What is most valuable?
I am impressed with the product's calls and screen share features which are very useful.
What needs improvement?
I want a feature in the solution that will help me share documents only with the set of people that I prefer rather than all of them. I would also like the solution to have a feature similar to Microsoft SharePoint where you can group all your documents.
For how long have I used the solution?
I have been working with the product for one year.
What do I think about the stability of the solution?
I haven't encountered any issues with stability.
What do I think about the scalability of the solution?
The solution is scalable and can accommodate thousands of users. I didn't see any problem with scaling. My company has 1500 users for the product.
How was the initial setup?
We use the solution's cloud version.
What other advice do I have?
I would rate the product a nine out of ten. The tool is a great collaborative tool that works well with teams spread across different locations. It helps them to come together and have a common workspace to work efficiently. Slack is a productivity improvement tool as well. My company has migrated to Teams since we subscribed to the Office 365 suite and switched to a standard communication channel.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CS/Retention Manager at Catchpoint LTD
Allows you to create different channels, have conference calls, and share your screen
Pros and Cons
- "We use Slack for general communication, conference calls, and sharing screens because we have people working from different countries."
- "I think Slack could add additional features without making the solution slower or more difficult to use."
What is our primary use case?
We use Slack for general communication, conference calls, and sharing screens because we have people working from different countries.
There are 53 people using Slack in our organization.
The solution is deployed on-premises.
What is most valuable?
It gives you the ability to share your screen and have conference calls. You can also create different channels. You can use it on your PC or on your phone.
We recently had to learn about another program, and somebody had to teach from abroad. They could share their screen, and we were able to have a conference call through that.
What needs improvement?
Everything has room for improvement, so I think Slack could add additional features without making the solution slower or more difficult to use.
For how long have I used the solution?
I have been using this solution for a year and a half.
What do I think about the stability of the solution?
The stability is good. It doesn't matter how many people use it.
How was the initial setup?
Setup is pretty easy.
What other advice do I have?
I would rate this solution 8 out of 10.
You can use it on your phone, not just on your PC or laptop. It pretty much works the same, and you can do almost everything on your phone.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Slack Report and get advice and tips from experienced pros
sharing their opinions.
Updated: October 2024
Product Categories
Enterprise Social SoftwarePopular Comparisons
Atlassian Confluence
Microsoft Teams
Yammer
Symphony
Workplace by Facebook
SAP Jam
Jive
Chatter
ChatWork
Zulip
Oracle Beehive
Zoho Cliq
Buyer's Guide
Download our free Slack Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- What project documents, artifacts and activities should be on Sharepoint, JIVE, or network drives?
- When evaluating Enterprise Social Software, what aspect do you think is the most important to look for?
- SharePoint Online VS. Jive - which is a better collaboration platform?
- Which social software do you use at your organization? What do you like best about it?
- Social customer community platform for B2B company?
- How do Sharepoint and Yammer match up to IBM’s connection solution?
- Drupal vs. Liferay: Which one is better? Pros and Cons?
- What is a good alternative to Yammer? Has anyone tried Hipchat?
- What are the tools you recommend to support teleworking?
- How does Confluence compare to alternative enterprise social solutions?