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Chief Executive Officer at aximind
Real User
Good communication features help to promote collaboration between team members
Pros and Cons
  • "The feature that I have found most valuable is communication between team members."
  • "Customization is something that Slack is lacking."

What is our primary use case?

Our internal team primarily used Slack for communication with each other. If two or three people were working on the same modules then they were able to share code and work together.

What is most valuable?

The feature that I have found most valuable is communication between team members.

What needs improvement?

Customization is something that Slack is lacking. Otherwise, however, the user interface is very good.

For how long have I used the solution?

We have been using slack for the past one and a half years.

Buyer's Guide
Slack
December 2024
Learn what your peers think about Slack. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,369 professionals have used our research since 2012.

What do I think about the stability of the solution?

Recalled that there were some bugs about a year ago. However, I don't recall the details or what they did to rectify the problem.

How are customer service and support?

I have not personally been in contact with technical support. When we experienced the bugs about a year ago, my team may have been in contact with them. Ultimately, the problem was resolved.

Which solution did I use previously and why did I switch?

We primarily use Slack and Microsoft Teams. We know of Confluence but do not use it much.

Slack is a better product than Teams. Teams is more like a chat window, rather than a development window. We were also having issues with Teams, initially, with the user interface when we were trying to create groups. We found that it was not that easy, or perhaps not convenient.

What other advice do I have?

My company has been acquired so we are going to align our systems with our parent company. At this point, I am not sure if we will continue with Slack or instead move to another solution. I have suggested that we continue using the same tools, but at this point, I am not sure.

In my opinion, this is a good product and I recommend it. Slack is much better than Microsoft Teams.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2403261 - PeerSpot reviewer
SysAdmin at a manufacturing company with 501-1,000 employees
Real User
Top 20
Used to communicate within the team and with other people outside the company
Pros and Cons
  • "The solution's most valuable feature is the search functionality, which I can use to search for full text."
  • "The solution’s initial setup is not very easy."

What is our primary use case?

We used the solution to communicate within the team and with other people outside the company. We only used the solution for chatting.

What is most valuable?

The solution's most valuable feature is the search functionality, which I can use to search for full text.

What needs improvement?

The solution’s initial setup is not very easy.

For how long have I used the solution?

I have been using Slack for two years.

What do I think about the stability of the solution?

The solution has a very high stability.

I rate the solution’s stability ten out of ten.

What do I think about the scalability of the solution?

Around 40 people used the solution in my organization.

I rate the solution’s scalability an eight out of ten.

Which solution did I use previously and why did I switch?

I have previously used Microsoft Teams.

How was the initial setup?

You need an administrator and must create a team to implement the solution, which is far too much to do.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a three out of ten.

What was our ROI?

The solution has increased our productivity.

What other advice do I have?

I used the latest version of Slack. It was easy to transfer files over Slack. We used it to send gifts or messages related to the job.

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Slack
December 2024
Learn what your peers think about Slack. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,369 professionals have used our research since 2012.
reviewer1023507 - PeerSpot reviewer
Software engineering manager at a university with 1,001-5,000 employees
Real User
Top 20
Helps with basic communication but needs to improve stability
Pros and Cons
  • "Slack helps me to read bulk messages."
  • "The tool has stability issues that need to be improved. We are not native English speakers and Slack needs to integrate grammar checks."

What is our primary use case?

We use the solution for basic communication such as chatting. 

What is most valuable?

Slack helps me to read bulk messages. 

What needs improvement?

The tool has stability issues that need to be improved. We are not native English speakers and Slack needs to integrate grammar checks. 

For how long have I used the solution?

I have been working with the product for five to six years. 

What do I think about the scalability of the solution?

I would rate the product's scalability an eight out of ten. My company has 5000 users on Slack. 

How are customer service and support?

I haven't encountered any outages and hence never contacted the support. 

How was the initial setup?

Slack's setup is simple. 

What other advice do I have?

I would rate Slack a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2230392 - PeerSpot reviewer
Vice President - Strategy & Client Partnership- Data & Cloud Analytics at a computer software company with 51-200 employees
Real User
Top 5
A collaboration tool where you can share files and to do a one-on-one or a group conversation
Pros and Cons
  • "Slack is a collaboration tool where you can create specific topic-related channels and manage different threads on different talks so people can interact and maintain a chat."
  • "When scaled on a large scale, the solution's cost becomes a matter of concern for organizations."

What is most valuable?

Slack is a collaboration tool where you can create specific topic-related channels and manage different threads on different talks so people can interact and maintain a chat. You can use the solution to share files and to do a one-on-one or a group conversation. It's a multilateral functional collaboration platform.

What needs improvement?

Slack is difficult to scale. When scaled on a large scale, the solution's cost becomes a matter of concern for organizations. It is a large project to migrate from Slack to Microsoft Teams or any other platform.

What do I think about the stability of the solution?

Slack is a pretty stable solution. I rate Slack an eight or nine out of ten for stability.

What do I think about the scalability of the solution?

Slack is a scalable solution, but not every organization can afford to maintain it. I rate Slack an eight out of ten for scalability.

How was the initial setup?

The solution’s initial setup is complex.

What other advice do I have?

It's up to the organization whether it wants to use Slack or not. Some people like the solution, while others don't.

Overall, I rate Slack eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2085696 - PeerSpot reviewer
Software Engineer at a computer software company with 1-10 employees
Real User
A scalable and easy-to-deploy solution that enables seamless communication within the organization
Pros and Cons
  • "The product makes communication seamless."
  • "The UI could be a little bit better."

How has it helped my organization?

The product makes communication seamless. There are around 200 employees in my organization. If the HR personnel want to reach us, they use the channels to put up messages, posters, and banners for workplace events or blood donation drives. They use the channels whenever they want to spread information about anything.

What is most valuable?

Slack is a really good solution. We can see whether our colleagues are available or away. If we need to share any information within our team, we can create a channel and share the information. We can share technical and non-technical information like, HR information using the product. Information sharing is the feature I like the most. The product allows us to update our status to communicate whether we are away or out for lunch. We can also make notes to ourselves using the solution. It functions quite well.

What needs improvement?

The UI could be a little bit better.

For how long have I used the solution?

I have been using the solution consistently for the last year.

What do I think about the stability of the solution?

The tool is stable. Many employees in the organization are happy to use the product.

What do I think about the scalability of the solution?

The solution is scalable. As more and more people join the organization, they are able to use the tool.

How was the initial setup?

The initial setup was easy. The solution is deployed on the cloud.

What other advice do I have?

I work from home. I do not use the on-premises product. If people use it consistently, they will understand how to use it and communicate with their teams properly. Overall, I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Gerald Chioke - PeerSpot reviewer
Quality Assurance Analyst at Flutterwave
Real User
Top 5Leaderboard
A good solution for communication and file sharing, but it should add a feature to schedule meetings
Pros and Cons
  • "The huddle feature that allows you to get on a call with a colleague is one of the best features of Slack."
  • "Slack should add a feature to schedule meetings."

What is our primary use case?

We use Slack for communication, file sharing, meetings, text messages, etc. Slack has been so helpful for us.

How has it helped my organization?

Slack has made communication much easier in our company. I can text someone in the company or send a message. I can also have an audio call with a couple of team members on the go without needing to start setting up calls on Zoom or Google Meet, or Microsoft Teams. I can have that voice or video call right away on Slack.

What is most valuable?

The huddle feature that allows you to get on a call with a colleague is one of the best features of Slack. You can call someone on the go with the huddle feature and save the time of having to set up Zoom calls or Google Meet.

What needs improvement?

Slack should add a feature to schedule meetings. Users should get notifications or prompts regarding the meeting time so they can attend that meeting.

Sometimes, when Slack is down, there is a delay in messages being delivered. Such delays also need to be improved in Slack.

For how long have I used the solution?

I have been using Slack for the past five years.

What do I think about the stability of the solution?

I rate Slack a six out of ten for stability.

What do I think about the scalability of the solution?

I rate Slack a seven out of ten for scalability.

How was the initial setup?

Slack’s initial setup was not difficult.

What other advice do I have?

I use the latest version of Slack. Slack is deployed on-cloud in our organization.

I highly recommend Slack for teams that want to communicate and collaborate. Slack can integrate with other apps like Google Calendar and Loom for voice and video recording. I recommend Slack for teams that want to scale and collaborate.

Overall, I rate Slack a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2219163 - PeerSpot reviewer
User Happiness Manager at a tech vendor with 1,001-5,000 employees
Real User
Top 5Leaderboard
Effective integration with applications and easy communication with team members through messaging and calls
Pros and Cons
  • "One thing I like about Slack is the ability to change the color of Slack. It depends on my mood. When I'm having a bright day, I just change the background color of my Slack, which is nice."
  • "We do experience issues when trying to log in on Slack."

What is most valuable?

One thing I like about Slack is the ability to change the color of Slack. It depends on my mood. When I'm having a bright day, I just change the background color of my Slack, which is nice. Then, I need to spend on the mode.

Another thing I love is that you can create different teams on Slack, and you have to give each team a legal name and use an icon. The icons on Slack are beautiful. I especially like the variety of icons available on PeerSpot. Another aspect of Slack is the ability to edit your profile picture. It's a visual icon that you can personalize. Yes, you can bring in your own picture and set it as your profile picture. It's a nice feature.

Also, when it comes to emails, you can navigate your email through Slack. If you have an incoming email, Slack will notify you.

If you have an upcoming meeting, Slack will notify you, or it can notify you about your meetings. I like that feature. Additionally, you can connect other applications like Asana and Trello to Slack. That's how you integrate all those applications into Slack. Then there's SMAX. I've used SMAX before. 

If you want to communicate with your team without using Google or Google Meet, all you need to do is send them a message on Slack. You can hold a call with them. The network usage of Slack is super cool compared to using Google. The networking aspect of Slack is excellent. Also, my friend mentioned that if you want to organize your day-to-day activities, you can create schedules within Slack.

What needs improvement?

Occasionally, we do experience network issues when trying to log in on Slack. However, I believe it's only happened once. It's not a recurring problem.

For how long have I used the solution?

.

What do I think about the stability of the solution?

Slack is a stable solution. I have only experienced one network issue so far, but apart from that, I haven't faced any other problems.

What do I think about the scalability of the solution?

I would rate the scalability a ten out of ten.

How was the initial setup?

It is super easy to navigate on Slack. So, the initial setup is easy.

What other advice do I have?

One thing I appreciate about Slack is that when there's new information or a request from Excel, based on your settings, a notification pops up and informs you that a new update has been added to the team. It's called "Wish It," and it's really helpful for my work. I love that feature. 

Additionally, if you need to save any important information, you can easily do so. Even if you accidentally close the app, the information is still there, which is really cool. Personally, if I were to rate it, I would give Slack a solid ten out of ten. Initially, when I logged into my system, I received notifications for all the information and feedback from the team I needed to access. It automatically directs me to what I need to see.

I would suggest familiarizing yourself with the application, especially its features. Personally, I haven't explored all the features, but some of my friends have, and they highly recommend them. Slack has a lot of useful information and features that you can benefit from. Additionally, you can even create side calls or group calls for your team, like after a game or after work, which is super fun.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1850925 - PeerSpot reviewer
Associate at a financial services firm with 1,001-5,000 employees
Real User
Collaboration and communication solution used for internal messaging between employees
Pros and Cons
  • "Slack is a really easy collaboration tool to use and many companies are adopting this popular tool."
  • "The way groups are created on slack could be improved. Once you create a group of people, you can't add additional people unless you convert it to a channel."

What is our primary use case?

Slack is our main source of collaboration and we use it for all internal messages.

What needs improvement?

The way groups are created on slack could be improved. Once you create a group of people, you can't add additional people unless you convert it to a channel.

For how long have I used the solution?

I have used Slack for one year. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution. 

How was the initial setup?

The initial setup is straightforward. 

What other advice do I have?

Slack is a really easy collaboration tool to use and many companies are adopting this popular tool. 

I would rate this solution a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: December 2024
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