The integration with third-party automation services such as IFTTT and Zapier has significantly boosted productivity.
We receive automatic notifications of certain business activities and planned events, instead of having to send out manual emails to disseminate that information.
It has encouraged more transparent communication, getting more staff members exposed to and involved in different areas of the business.
Many of the advanced features and integrations are built with developers in mind. More functionality and integration for other use cases would be welcome.
Slack integrates with bots that automate tasks and add functionality. A large portion of these bots do things specifically to help developers do their jobs, such as accessing code repositories and sharing code with colleagues.
It would be great if there were more bots and third-party integrations that targeted other groups of potential Slack users.
We have been using the solution for 18 months.
We have had no major issues with downtime or with the apps crashing.
We are using the free version, which only keeps a limited number of messages archived. As our team has grown, we go through this archive allotment fairly quickly.
We have not had to use technical support.
We did not previously use a different solution.
The solution was very easy to set up. I created the team through the Slack web site, which automatically invited everyone else via email and instructed them to download the client apps.
The free version can do pretty much everything you need it to. You'll have to pay if you have a large team or if you have specific security and compliance requirements.
We did not evaluate any other products.
Make a significant effort to get user buy-in right from the start.
If people see it as just another system, not a powerful email reducer and productivity booster, adoption will lag.
You really need everyone on the team to be on board for it to succeed. If even one person sticks to email-first communication, it makes everyone else rely more on email, which defeats the purpose of having Slack.
Moving to Slack from different communication tool changed our development team productivity 100% for better. And it is not only about specific teams, but it is also just a great way to communicate across all business globally. I personally love all the automation capabilities and integration with other tools, which makes your life easy and keep you up-to-day with all important things which going on.