I use the tool to communicate with my team because we work remotely since COVID.
Sales Executive at Gumlet
Has a great user interface and functionalities and helps with remote communication
Pros and Cons
- "The solution has a great user interface and functionalities. It has good features that we can use. We can integrate any third-party application with Slack so that it provides you with insights and updates in real-time on Slack itself."
- "The solution needs to improve its scalability."
What is our primary use case?
What is most valuable?
The solution has a great user interface and functionalities. It has good features that we can use. We can integrate any third-party application with Slack so that it provides you with insights and updates in real-time on Slack itself.
What needs improvement?
The solution needs to improve its scalability.
For how long have I used the solution?
I have been using the solution for four to five years.
Buyer's Guide
Slack
October 2024
Learn what your peers think about Slack. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,562 professionals have used our research since 2012.
What do I think about the stability of the solution?
I would rate the product's stability a ten out of ten.
What do I think about the scalability of the solution?
I would rate the solution's scalability a nine out of ten. My company has 60 users for the product.
How was the initial setup?
The solution's initial setup is easy. You just have to sign up with your work email and you're good to go. We have deployed the solution on the cloud.
What was our ROI?
The product is worth its money.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive.
What other advice do I have?
You can use this solution if you want to give your employees a good experience in communication.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CTO at UnblockAfrica
Real-time collaboration and simultaneous document editing increases team productivity
Pros and Cons
- "Its intuitive design makes it easy to use and understand, hence we do not have a need to spend much on educating our teams."
- "The only area of concern that I have is with the inability to preview received documents without having to download them first."
What is our primary use case?
I mainly use Slack as a collaborative chat, video and audio tool. I am able to set up a Slack room for different purposes and have all major stakeholders collaborate in real time. I enjoy the functionality on Slack that enables my team members to edit and collaborate on documents simultaneously.
How has it helped my organization?
Slack has helped to increase the productivity of my teams and organization. We have been able to cut down on subscription costs, reduce client delivery time, troubleshoot more effectively, and achieve positive results more easily. Its intuitive design makes it easy to use and understand, hence we do not have a need to spend much on educating our teams.
What is most valuable?
Chat, video, and call functionality has been awesome. The ease of setting up and integrating with other apps is seamless. Data consumption by the app is also at its barest minimum, helping to cut costs on the amount of data required to explore calls, video, or chat functionalities within the app.
What needs improvement?
I think the app is good enough, as I don't have any reason to comment negatively on it. The only area of concern that I have is with the inability to preview received documents without having to download them first. This could offer some sense of security and prevent downloading corrupted files or viruses.A "preview attachment/document" would suffice as an improvement, this will allow users decide if the need to download an attachment or not
For how long have I used the solution?
More than two years.
What do I think about the stability of the solution?
With respect to the stability, the app functions well, without glitches.
What do I think about the scalability of the solution?
This is a very scalable solution.
How are customer service and technical support?
Technical support for this solution has been very helpful.
Which solution did I use previously and why did I switch?
I did not use another solution prior to this one.
How was the initial setup?
The initial setup is very easy and straightforward.
What about the implementation team?
The vendor handled our implementation and did a professional job.
What was our ROI?
Our ROI is approximately 40%.
Which other solutions did I evaluate?
I have evaluated both Microsoft Teams and Skype.
What other advice do I have?
This is a great app that has awesome functionality. A try will definitely be worth it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Slack
October 2024
Learn what your peers think about Slack. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,562 professionals have used our research since 2012.
Cloud Engineer, Content Writer at Planet Flora
A highly stable and affordable solution that can be used for team collaborations
Pros and Cons
- "Tasks and team huddles are the most valuable features of Slack."
- "It would be better if Slack had a 'select all' option to delete all the files."
What is our primary use case?
I use Slack for team collaboration.
What is most valuable?
Tasks and team huddles are the most valuable features of Slack.
What needs improvement?
When I share any file with my colleagues, that file remains in Slack storage even after I delete the message. I need to manually delete them one by one. It would be better if Slack had a 'select all' option to delete all the files.
For how long have I used the solution?
I have been using Slack for four years.
What do I think about the stability of the solution?
Slack is a stable solution.
I rate Slack ten out of ten for stability.
What do I think about the scalability of the solution?
Around 20 users are using Slack in our organization, and we have plans to increase the usage.
I rate Slack an eight out of ten for scalability.
How was the initial setup?
On a scale from one to ten, where one is difficult, and ten is easy, I rate Slack a seven out of ten for the ease of its initial setup.
What's my experience with pricing, setup cost, and licensing?
The solution’s pricing is cheap.
What other advice do I have?
I use Slack on the cloud as a SaaS service. I recommend Slack for better conversations in a product team.
Overall, I rate Slack a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Vice President - Strategy & Client Partnership- Data & Cloud Analytics at a computer software company with 51-200 employees
A collaboration tool where you can share files and to do a one-on-one or a group conversation
Pros and Cons
- "Slack is a collaboration tool where you can create specific topic-related channels and manage different threads on different talks so people can interact and maintain a chat."
- "When scaled on a large scale, the solution's cost becomes a matter of concern for organizations."
What is most valuable?
Slack is a collaboration tool where you can create specific topic-related channels and manage different threads on different talks so people can interact and maintain a chat. You can use the solution to share files and to do a one-on-one or a group conversation. It's a multilateral functional collaboration platform.
What needs improvement?
Slack is difficult to scale. When scaled on a large scale, the solution's cost becomes a matter of concern for organizations. It is a large project to migrate from Slack to Microsoft Teams or any other platform.
What do I think about the stability of the solution?
Slack is a pretty stable solution. I rate Slack an eight or nine out of ten for stability.
What do I think about the scalability of the solution?
Slack is a scalable solution, but not every organization can afford to maintain it. I rate Slack an eight out of ten for scalability.
How was the initial setup?
The solution’s initial setup is complex.
What other advice do I have?
It's up to the organization whether it wants to use Slack or not. Some people like the solution, while others don't.
Overall, I rate Slack eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Test Manager at a transportation company with 10,001+ employees
Easy to use with an intuitive interface and the screen sharing works well
Pros and Cons
- "The most valuable feature is the screen sharing, which works well."
- "I would like the text in chat to be more customizable."
What is our primary use case?
We are using Slack for web conferencing. It is primarily for external communication with one of our suppliers.
What is most valuable?
The most valuable feature is the screen sharing, which works well.
This solution is freely available to almost everyone.
The tracking, integration tool, and voice calls are all good.
The user interface is intuitive for me.
What needs improvement?
There should be better integration between Slack and Office 365.
It should be easier to work collaboratively on files.
I would like the text in chat to be more customizable.
For how long have I used the solution?
I have been using Slack for a couple of months.
What do I think about the stability of the solution?
We have not experienced any problems with stability. We use it maybe once a week to contact one of our suppliers.
What do I think about the scalability of the solution?
As a user, I have not had problems with scalability. I am part of a small group that makes use of slack but that doesn't mean that it isn't widely used in the company.
How are customer service and technical support?
I have not been in contact with technical support.
Which solution did I use previously and why did I switch?
We are using multiple web conferencing tools including Mircosoft Teams, Skype, and Slack.
I would say that the user interface in Slack is more intuitive than in Teams. One advantage to teams is that it is fully integrated into Office 365. I would say that collaborative working on files is better in teams. In our situation, the focus of Teams is internal, rather than with external partners.
What other advice do I have?
Overall, this is a good product and I can recommend it. It's easy to use and so far, it has been reliable.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Analyst at a government with 5,001-10,000 employees
Easy to use and supports multiple chat channels
Pros and Cons
- "The most valuable feature for me was the different channels."
- "Slack does not have videoconferencing capabilities, which would have been nice."
What is our primary use case?
We used Slack for all of our internal communications during the COVID pandemic.
What is most valuable?
The most valuable feature for me was the different channels. You can make categories and then jump between different channels and groups.
It is really easy to use.
What needs improvement?
Slack does not have videoconferencing capabilities, which would have been nice. It would be helpful if they added this feature in the future.
The addition of more chat features such as sending GIFs and emoticons would be an improvement.
For how long have I used the solution?
We were using Slack for about three months.
What do I think about the stability of the solution?
The stability is good. It had never failed us.
What do I think about the scalability of the solution?
It is widely used in our organization, although I cannot say how many users in total. In our department, there are 14,000 employees.
Which solution did I use previously and why did I switch?
We were using Slack and then during the COVID pandemic, we switched to Zoom. Now, we have installed Microsoft Teams and are working with it.
I think it would be excellent if they combined Slack and Zoom.
How was the initial setup?
The initial setup is easy. I had set something up wrong because I didn't make it private versus public, although I had not read anything about configuring it beforehand.
What's my experience with pricing, setup cost, and licensing?
My understanding is that we were using the free version.
What other advice do I have?
My advice for anybody who is considering Slack is that it is a great tool. For us, it's difficult to talk with other departments, so this was the ideal solution. Overall, we really liked it, although it would have been nice to have videoconferencing support.
I would rate this solution a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
A user-friendly and affordable solution that enables seamless communication within teams
Pros and Cons
- "The product is user-friendly."
- "It is difficult to navigate the tool when I log in to two devices and start a video call."
What is our primary use case?
I use the solution for communicating with all the teams. We can communicate with people from other countries.
What is most valuable?
The product is user-friendly. It is easy to use. The colors, the menu, and the sidebar on the interface are good. Push notifications work well on mobile devices. It is what I need. It is helpful and useful for me. I am happy with the video calls.
What needs improvement?
It is difficult to navigate the tool when I log in to two devices and start a video call. If I log in to two devices, I get logged out of video calls.
For how long have I used the solution?
I have been using the solution for the last four months.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
Almost ten to fifteen people in my organization are using the solution. The product is scalable.
How was the initial setup?
It is easy to set up the tool.
What's my experience with pricing, setup cost, and licensing?
The solution is cheap in my country.
What other advice do I have?
I have not used live streaming. I use the tool on both my desktop and on my mobile device. It works better than Trello. I would recommend the solution to others. Overall, I rate the product a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Manager at Sparklehaze
Helps to create groups, share documents, and communicate
Pros and Cons
- "The solution makes it easy to create groups, share documents, and communicate."
- "Slack feels clustered and hence it should improve its design and UI."
What is most valuable?
The solution makes it easy to create groups, share documents, and communicate.
What needs improvement?
Slack feels clustered and hence it should improve its design and UI.
For how long have I used the solution?
I have been working with the solution for six months.
What do I think about the stability of the solution?
Slack is stable.
What do I think about the scalability of the solution?
I would rate the solution's scalability an eight out of ten. My company has 30 users for Slack and we plan to increase the usage in the future.
How was the initial setup?
Slack's setup is easy and takes only a few minutes to complete.
What's my experience with pricing, setup cost, and licensing?
I would rate the tool's pricing a four out of ten.
What other advice do I have?
I would rate Slack an eight out of ten. I recommend the solution since it covers all the basic needs.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: October 2024
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