Slack Reviews

It's our organization's chatroom where workflows and information are passed. We use Slack for communication within teams.

Slack has been very useful in our organization for doing communications and passing on pieces of information.

I really liked the Slack bot and its integration with partners to make the work easy and with proper flow. We can create a group also.

• I think it's the best till now and the Slack team is doing well.
• It will be great if they can start using the offline mode chat. Once we are back online, it will float the messages again.

The product is stable, but you need an online connection.

This product has been doing well until now. 

We were using Google Hangouts before Slack.

The initial setup was very easy.

It was an in-house implementation and easy to set up.

You can have a free trial also for Slack, and its pricing depends on the features and team size you want to go with. The pricing is good, and it's worth it.

We were planning for Skype, Discord and Microsoft Teams.

We are using Slack for all office internal communications — to create polls, reminders, notifications for builds, etc.

Previously, we were using Skype and HipChat, but the issue was we had bad notifications systems, so that's why we shifted to Slack.

In my opinion, the integrations feature is the most powerful feature because some issues are of immediate priority and we want to get the notification promptly, and through the Jira plug-in, we are getting those.

I think the login feature needs to be improved most because I've been having an issue with logging in to the desktop app for more than six months, but still, it's not been resolved.

I use it every time. For professional and personal use. Their integration is a game changer, and the UX is really great.

• Process made easy
• Collaboration between teams increased
• Productivity is now largely increased: top.

• Integration with Phantombuster, Box, and many many more. 
• Now, teams can do much more and proactively with Slack.

• We can't improve the perfection. 
• The pricing is OK.
• The UX is wonderful.
• They could improve the calling quality.

We are able to manage various channels by different locations and subjects, and it integrates with Google Drive.

• Channels
• File sharing
• Works well on mobile

Notifications.

No stability issues, works perfectly.

I haven't notice any scalability issues.

Tried to find information about advance settings for notifications, but did not find what I was looking for.

We used Skype. We switched because our parent company uses Slack, and we had to adjust.

Pretty straightforward.

I am not dealing with pricing and licensing, so I cannot comment.

Initially I thought it cannot be better than Skype, but after working with it for a while I can definitely confirm it is a great tool for collaboration.

The valuable features are mainly group chat, calling, easy sharing of attachments, and pinning items. These might be basic features, but they make life much easier.

Communication with clients became easy. Different groups for different teams helped a lot in the planning and execution. Everyone stays updated with the progress without any ambiguity.

I believe they can improve upon ‘calling’, which was introduced recently.

I have been using this solution for more than a year.

There were not many issues with stability, but whenever they introduced a new update, the loading time went up.

There were no issues with scalability.

Technical support is good. They are pretty quick with responses and provide excellent support.

We were using Skype. We switched mainly because maintaining different client organizations is pretty easy on Slack.

Other reasons include the powerful search feature, rich messaging, a more customizable interface, chat functionality, and email notifications.

The setup was pretty simple and quick. The sign up form was easy and the complete onboarding process was quite smooth.

Slack is actually rewriting the rules on SaaS pricing. It’s free for basic use and offers some awesome features at no cost at all. I will highly recommend Slack to other companies.

We didn’t look at other alternatives.

I am not sure if someone is looking to implement a product like Slack, but if someone is really looking for it, then it’s not that easy.

Slack took many months/years to get to this stage. More importantly, they focused on small and medium sized enterprises, which was their biggest market.

Having group chats and one-on-one chats in one place makes Slack conventient. It's fairly simple to get used to. Also, the cross platform experience between mobile app, desktop app, and web version is impressively smooth. 

More often than not, members of our team are on the go rather than in the office. With Slack we have increased communication between teams which has improved executions of complex interdepartmental procedures.

There is some lag at times. Also, would prefer video chat functionality built in rather than as an add-on. 

Two years.

Nope. Only colleague resistance on certain teams. 

A bit of lag as mentioned. 

Haven't experienced a customer support representative. Site help docs are fairly strong. 

Extremely straightforward. 

Yes. We tried Skype, Viber, Gchat. 

There is a built-in cuteness factor with animated gif options as commentary. 

The most valuable features are the ability to communicate instantly and create channels. I can create a channel called #breakfastdiscussion, invite three people on my team, and we can chat over breakfast. I can also make a channel called #teamtalk and all the team can be invited. This is a great feature.

We can group conversations around different issues. The issues are entirely created by us, in-house. It works well for a small team with opt-in members.

I would like to be able to notify users that they have messages that need their immediate attention. If Slack picked up more features of Asana, such as ticketing and calendars and assignments, I would give it a rating of 5/5.

I have been using Slack for a year and a half.

We have not had any stability issues.

We have not had scalability issues.

Technical support is excellent.

We did not have any previous solutions.

It is free for us.

It is essential for small team communication.

I appreciate the ability to create multiple private or open channels.

• The ability to create ad hoc channels for certain projects has made us more effective.
• The mobile app allows us to communicate on the go, which saves time as well.
• Onboarding new users is easy thanks to Slack's great UI.

There seems to be several minutes of delay between getting notifications on the Mac OS app and then receiving them on the iPhone app.

I’ve been using Slack for over a year.

We haven't really had any stability issues.

The product works very well. I haven't personally had the need to contact Slack's support. I did have a question about using Slack several months ago which I posted on Twitter. Their Twitter support team was very responsive and helpful.

We used Skype before Slack. We switched because Slack offered:

• The ability to create multiple channels
• A more user friendly interface
• The ability to keep us more organized and effective

I would recommend considering staying on the free version. It does limit you in terms of the history of communication and storage, but I think that these problems can be worth overcoming. This is the case especially if you are a smaller team or a startup that needs to watch where you spend your dollars.

We decided to just test Slack out first with no intentions to switch from Skype. However, the whole team fell in love with the product. At this current moment, we are experimenting with Workplace though.

Once you sign up, try keeping things clean by creating multiple channels. This will ensure that individual conversations are relevant and that the team does not get distracted by unnecessary chatter.