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Associate Member at IIM Lucknow Alumni Association
Real User
Top 20
Provides a more convenient and efficient alternative to email, especially for internal conversations and coordination
Pros and Cons
  • "Slack helps us keep the conversation focused and avoid multiple threads that create more confusion. I would say that has been the biggest advantage for us."
  • "For me, the only thing I can say is that every time somebody sent me an attachment, the attachment was listed somewhere, and then I had to open the conversation and go to the individual to open it. So there is no handy repository or an easy way to quickly look at attachments. For me, that was a bit difficult."

What is our primary use case?

We primarily use it for internal communication and coordination. Mostly, we were using it to share information and then, you know, use it more as a repository for exchange and communication among users. 

So we were using it more like an alternative to email, at least for all internal conversations and coordination. That's one. And mostly to share info and share docs, etcetera.

How has it helped my organization?

Basically, the fact that we moved to one platform and away from emails has helped us. Everybody can see what everybody else is saying, so we don't have to plow through tons of emails. The fact that there is a history already there for somebody to see, at least since the time they became a member of a group or a team, is the biggest time saver. 

We can always scroll back and look at the history to see what happened and react based on the context of the conversation or discussion. For me, that would be the biggest advantage of moving away from emails.

What is most valuable?

Our usage was fairly limited. We used it to communicate with our team internally, and, in some cases, we had Slack channels with customers as well. But that was purely to ensure that the information was accurate and there were no different versions. Everyone was aware of the latest happenings. That's the only feature we actually used. We never used any other features.

However, I appreciated that it was easier than email and more comfortable than sending emails. The entire conversation is recorded in one place where anyone can go back and look through past discussions, statements, or situations. It's much easier than trying to figure out how to use the search feature in email. And, obviously, given that multiple threads could be initiated, email can lead anywhere. Slack helps us keep the conversation focused and avoid multiple threads that create more confusion. I would say that has been the biggest advantage for us.

What needs improvement?

For me, the only thing I can say is that every time somebody sent me an attachment, the attachment was listed somewhere, and then I had to open the conversation and go to the individual to open it. So there is no handy repository or an easy way to quickly look at attachments. For me, that was a bit difficult.

I would say that having a small panel with a list of all shared attachments with whom I'm conversing would be important. Many times, I had to search and had some trouble finding the file. But that's about it. That would be a significant improvement based on my experience.

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Slack
November 2024
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For how long have I used the solution?

I used Slack for a year and a half.

What do I think about the stability of the solution?

I would rate Slack as very stable. I don't think we ever had an issue with it. I would say it's a nine out of ten for stability. It was very stable. We never had any major issues with it.

What do I think about the scalability of the solution?

For my use case, I would rate the scalability a nine out of ten. Other than the limited issue of searching for files, I didn't find too many issues. But overall, it was highly scalable and served its purpose well.

Our organization was small. It was about 25 people. So everyone was using it, and we had clients and partners as well. So we had around 30 to 35 people using Slack across our organization and external contacts.

How are customer service and support?

We used to reach out to our internal team, and they handled everything. If we ever needed support, we would go through them.

What about the implementation team?

We have an IT team to take care of the deployment. There was no maintenance required. Whenever there were situations where Slack was down, we were informed. So there was nothing else except for updating the client version whenever a new update was released. But that's the extent of the maintenance. It was limited to that. It was more like an app update. Since it was on the cloud, there was nothing else for us to update. Whenever a new update was available, Slack would send us a message, and we simply updated it.

What was our ROI?

In terms of return on investment, I think it was okay. We were pretty satisfied with it, although there could have been improvements, especially in terms of pricing. But compared to the alternative of using Gmail, we found Slack to be more efficient in organizing content and information.

It was more time efficient and helped you save time compared to writing emails. It was faster than writing emails, but the ability to organize content and information properly is what I appreciated the most.

I would put Slack around seven out of ten,  in terms of return on investment.

What's my experience with pricing, setup cost, and licensing?

I would rate the pricing model a seven out of ten, where one is low, and ten is high price. It's on the more expensive side. For the usage we had, it would have been better if there were different pricing plans because we were not utilizing all the features that Slack offered. Although, there were no additional costs.

What other advice do I have?

I would definitely recommend it. However, it depends on the situation. There may be other Slack alternatives available now. Especially for internal communication and coordination, there might be better tools suited for specific use cases. So, based on my personal experience, I would recommend Slack, but it depends on the specific use case.

I would rate this product overall a nine out of ten. They are delivering on what they claim. Whether it meets my specific use case or not, it's more about the product fit for what I wanted to achieve. But considering the extent to which we used it and its alignment with our goals, I would rate it around nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Bertin Fonge - PeerSpot reviewer
Data Analyst and Developer at Bridge Labs
Real User
Top 5Leaderboard
The user interface and user experience are wonderful, and the solution can be integrated with various tools
Pros and Cons
  • "The product gives the best user experience."
  • "The notifications on the phone are delayed."

What is our primary use case?

My organization uses it for collaboration and updates. We use it for meetings. Slack can be integrated with Confluence, Google Meet, and Zoom. We use it for important events. We constantly check Slack for updates from our bosses, CTO, and CEO.

What is most valuable?

The solution provides spell-check features while messaging. People cannot join groups without the admin’s permission. Slack’s security is really, really good. Even if something happens to our mobile phones, we can still retrieve our messages in Slack. I like that we can integrate the solution with various tools. The product gives the best user experience. The interface is wonderful.

What needs improvement?

The product could improve its notifications. The notifications on the phone are delayed. The notifications on the laptop come on time, though. There’s a latency issue in the application.

For how long have I used the solution?

I have been using the solution for four years. I am using the latest version of the solution.

What do I think about the stability of the solution?

I rate the tool’s stability a nine out of ten. I had an issue when I was using Slack on a Linux distribution. Not all Slack integrations are reliable. The version of Slack on Windows is far more stable than Linux. I did not contact the support team for it, though. I just deleted the application and reinstalled it.

What do I think about the scalability of the solution?

I rate the tool’s scalability a nine out of ten.

How was the initial setup?

The initial setup is very easy. The product is deployed on the cloud. The deployment takes a couple of minutes. It has very low latency.

What other advice do I have?

I advise everybody to use the solution. It is one of the best tools that a company can use. It is specifically designed for collaboration within the workplace. Overall, I rate the product a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Slack
November 2024
Learn what your peers think about Slack. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,106 professionals have used our research since 2012.
Jaemin Baek - PeerSpot reviewer
Dx Strategist at SK Telecom
Real User
Top 10
An easy-to-setup solution with good communication management features
Pros and Cons
  • "The solution's initial setup process is easy."
  • "It could be more stable than one of its competitors."

What is our primary use case?

We use the solution to manage communication within our organization.

What needs improvement?

The solution could be more stable compared to Microsoft Teams. Also, we encounter errors with Slackbot while granting authority. It needs to be more straightforward in providing documents.

What do I think about the stability of the solution?

I rate the solution's stability a six and a half. It could be better.

What do I think about the scalability of the solution?

We have 200-300 solution users in our organization. I rate its scalability a seven out of ten.

How was the initial setup?

I rate the solution's initial setup process a nine out of ten.

What's my experience with pricing, setup cost, and licensing?

I rate the solution's pricing as five out of ten. It is less expensive than Microsoft Teams.

What other advice do I have?

I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
SHUBHAM BHINGARDE - PeerSpot reviewer
Project Engineer at CDAC
Real User
Top 5Leaderboard
Enables communication with the developer community and has a very good portal
Pros and Cons
  • "The portal is at its best version now."
  • "Sometimes, the servers are not available."

What is our primary use case?

I use the solution to communicate with the developer community. If I have any issues, I reach out to them for troubleshooting. I also use the product to know about upcoming tool upgrades. We use the solution as a community to reach out.

How has it helped my organization?

We use Dependency Track. I had multiple issues during the configuration. I contact the tool developer using Slack to identify the issue. The developer provided me with a resolution, and the issue was resolved.

What is most valuable?

Sometimes, someone has already faced issues similar to what we are facing. Instead of asking the question again, we can search the question and look for the remediation that is already mentioned. The portal is at its best version now. There shouldn't be any changes. The solution provides two-factor authentication. The integrations are good.

What needs improvement?

Sometimes, the servers are not available. It is rare, but it happens.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

I rate the tool’s stability a ten out of ten.

What do I think about the scalability of the solution?

The tool is scalable. We have 20 users in our organization. Only some people in the organization do R&D work.

What other advice do I have?

Overall, I rate the product a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Andreas Kazelas - PeerSpot reviewer
Dealer at Invaxa
Real User
Great for communication, easy to implement, and can expand as needed 
Pros and Cons
  • "The product has the ability to scale."
  • "We’d like it to have more capability for everyone to work on one doc in real time all at once."

What is our primary use case?

We're using Slack to communicate with other partners outside of our company. In most of the cases, it's for external communication.

What is most valuable?

Basically, it’s great for getting different kinds of groups with different partners - let's say one with the IT, one with the payment solution, into one place. It’s used just to communicate and nothing more than that. It's just a better solution to use instead of Skype or any other standard application.

It is easy to set up.

The solution is stable.

The product has the ability to scale.

What needs improvement?

The last time I tried to work with some other partners on the same document, we couldn't figure out a way to work on the same one. We actually have to have one person gather all the documents and then prepare one. It was actually taking way much longer than usual. We’d like it to have more capability for everyone to work on one doc in real time all at once.

For how long have I used the solution?

I’ve been using Slack for three or four years.

What do I think about the stability of the solution?

The solution is very stable. It doesn’t have bugs or glitches. It doesn’t crash or freeze. It’s reliable.

What do I think about the scalability of the solution?

I haven’t seen a lack of scalability. It seems like it would be easy to expand.

Most of our colleagues use the solution. We have around 100 people on the solution.

How are customer service and support?

I haven’t used technical support. I can’t speak to how helpful or responsive they are.

Which solution did I use previously and why did I switch?

We’ve also used Skype.

How was the initial setup?

It's easy to set up. The IT team didn’t take that long to install it. There’s nothing wrong with that.

What's my experience with pricing, setup cost, and licensing?

I don’t deal with the licensing aspect of the solution.

What other advice do I have?

I'm not sure about the version I'm using. IT is taking responsibility for that.

I’d recommend the solution. It's easy to use. You just kind of need to use it more often just to get used to it and see how it works. It's nothing hard to figure out. It's easy to start.

I’d rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2219412 - PeerSpot reviewer
Manager at a computer software company with 1-10 employees
Real User
Top 20
Suitable for small companies and stable solution
Pros and Cons
  • "Slack is a very stable product."
  • "The reason is we are moving towards a new CRM, so we have a suitable solution to integrate with the new CRM."

What needs improvement?

The reason we are considering other products is because of integration. It doesn't integrate with CRM or ERP. We worked with Microsoft Exchange and we worked with CyberArk. We have what we need, so we don't require Slack anymore. But I think it's a good product.

The reason is we are moving towards a new CRM, so we have a suitable solution to integrate with the new CRM. We have more specific needs now. Slack lacks in certain integration. 

For how long have I used the solution?

I have been using this solution for two years. 

What do I think about the stability of the solution?

Slack is a very stable product. However, with the free version, we only have limited message history access in the free version. But overall, it's a good product and a good solution.

What do I think about the scalability of the solution?

There are around ten end-users in my company using this solution. There is only one administrator for the solution.

How was the initial setup?

The initial setup was very easy.

Which other solutions did I evaluate?

Slack is a good product in its free version, but currently, we are integrating it with VM-sharing solutions like Dolibarr. We are also exploring other products similar to Slack. So, in about a month, we will be moving towards these new products and won't be using Slack anymore. 

However, until now, for the past two years, it has been a good product.

In the new CRM RFP, we plan to use Nextcloud. We also use SysTrack, but it's free. That's how our organization works. We have our own server, etcetera.

So, the only problem is we could not integrate it with our new solutions.

What other advice do I have?

I would definitely recommend Slack for small companies. For medium and large companies, I'm not sure. Maybe there are integrations available in the premium version of Slack. Otherwise, it is a very good product. 

Overall, I would rate the solution an eight out of ten . 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Thomas Köppner - PeerSpot reviewer
Thomas KöppnerSolution Consultant at Apptio
Top 5Real User

Slack can be used right away also for small companies. I personally do not need tons of integrations. It is beneficial on its own. And it runs super stable. 

Digna Rivas - PeerSpot reviewer
Service Desk Specialist (L1 Plus) at Electric AI
MSP
Top 5
A collaborative tool used to communicate with other teams, but it tends to crash once a month
Pros and Cons
  • "Slack is a very collaborative tool that makes it easier for me to communicate with the onboarding and billing teams."
  • "Slack tends to crash once a month."

What is our primary use case?

I work alongside other departments, and we use Slack mainly as a source of communication.

What is most valuable?

Slack is a very collaborative tool that makes it easier for me to communicate with the onboarding and billing teams.

What needs improvement?

Slack tends to crash once a month. We have to keep an eye on the dashboard status because there is always an issue with attachments or sending images once a month. The application crashes out of the blue. There are issues in general with the application, especially the desktop application.

For how long have I used the solution?

I have been using Slack for about a year.

What do I think about the stability of the solution?

Slack’s stability works fine for us.

What do I think about the scalability of the solution?

Slack is a scalable solution. About 500 to 600 people are using Slack in our organization.

How are customer service and support?

I contacted Slack's customer support because I once faced an issue sending invitations. It was an issue on their end that was easily fixed because they were super helpful.

How would you rate customer service and support?

Positive

How was the initial setup?

Slack's initial setup is super easy.

What other advice do I have?

Slack is deployed on-cloud in our organization.

Since it's very easy to collaborate with the tool, I would recommend Slack to other users.

Even though Slack is a very useful tool with many incredible features, the fact that it tends to crash once a month makes it a little bit difficult to work with.

Overall, I rate Slack a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Hassan Kamkar - PeerSpot reviewer
Data Analyst at a university with 1,001-5,000 employees
Real User
Top 5
A scalable and easy-to-use product that enables seamless communication and collaboration within teams
Pros and Cons
  • "The huddle feature is valuable to me."
  • "The product should provide integration with other solutions like Gmail or Outlook."

What is our primary use case?

I use the product to chat and huddle with company members.

How has it helped my organization?

It doesn't offer much in terms of improving the organization. It's just used for chatting, being in touch with others, and setting up meetings.

What is most valuable?

The huddle feature is valuable to me. We can easily make a video call.

What needs improvement?

The product should provide integration with other solutions like Gmail or Outlook.

For how long have I used the solution?

I have been using the solution for more than two years.

What do I think about the stability of the solution?

The solution’s stability is good. I rate the stability a ten out of ten.

What do I think about the scalability of the solution?

I rate the solution’s scalability a ten out of ten. All 150 people in my organization use the product.

Which solution did I use previously and why did I switch?

I use Microsoft Teams and Google Chat as well. I'm more comfortable with Google Chat because the interface of my Gmail and Google Chat is on the same page. I do not need to open two different software.

How was the initial setup?

The initial setup was very easy. It took five to ten minutes.

What other advice do I have?

The product is not difficult to use. Overall, I rate the solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: November 2024
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