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Information Technology Operations Manager at Vertilio
Real User
Top 20
Used for internal communication within the company
Pros and Cons
  • "The most valuable features of Slack are basic chatting, file sharing, and screen sharing."
  • "Slack's screen sharing might also add the remote control feature, which is not there."

What is our primary use case?

We use the solution for internal communication within the company. We also use Slack for one-to-one messages and audio and video meetings.

What is most valuable?

The most valuable features of Slack are basic chatting, file sharing, and screen sharing. I've also used the solution for automation.

What needs improvement?

Slack's screen sharing might also add the remote control feature, which is not there. You cannot control somebody else's screen if they're sharing it. You can only view it. That is one feature that could help.

For how long have I used the solution?

I have been using Slack for eight to nine years.

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Slack
October 2024
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What do I think about the stability of the solution?

The solution's stability is good enough. Sometimes, it hangs a little, but you can force reload it to make it work.

I rate the solution’s stability a seven out of ten.

What do I think about the scalability of the solution?

Around 800 users use the solution in our organization on a daily basis. I've used the solution with 20 to 30 people, and it has worked fine.

How was the initial setup?

The solution's initial setup is easy.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup an eight to nine out of ten.

What was our ROI?

The solution improves productivity and makes it very easy to coordinate with your teammates. Slack makes it easy to work in groups and easily search for information.

What other advice do I have?

Slack has improved the way our organization functions. It spares you the trouble of emailing back and forth. You can just hop on a channel and interact with all the interested parties rather than waiting for emails to come and then responding to them. The solution really improves the organization's productivity.

I was running a monitoring setup. Whenever there was a high-priority alert, I linked it through Slack's webhooks feature so that I would receive a message on a certain Slack channel that something was down. I would recommend the solution to other users.

Overall, I rate the solution ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Digna Rivas - PeerSpot reviewer
Service Desk Specialist (L1 Plus) at Electric AI
MSP
Top 5
A collaborative tool used to communicate with other teams, but it tends to crash once a month
Pros and Cons
  • "Slack is a very collaborative tool that makes it easier for me to communicate with the onboarding and billing teams."
  • "Slack tends to crash once a month."

What is our primary use case?

I work alongside other departments, and we use Slack mainly as a source of communication.

What is most valuable?

Slack is a very collaborative tool that makes it easier for me to communicate with the onboarding and billing teams.

What needs improvement?

Slack tends to crash once a month. We have to keep an eye on the dashboard status because there is always an issue with attachments or sending images once a month. The application crashes out of the blue. There are issues in general with the application, especially the desktop application.

For how long have I used the solution?

I have been using Slack for about a year.

What do I think about the stability of the solution?

Slack’s stability works fine for us.

What do I think about the scalability of the solution?

Slack is a scalable solution. About 500 to 600 people are using Slack in our organization.

How are customer service and support?

I contacted Slack's customer support because I once faced an issue sending invitations. It was an issue on their end that was easily fixed because they were super helpful.

How would you rate customer service and support?

Positive

How was the initial setup?

Slack's initial setup is super easy.

What other advice do I have?

Slack is deployed on-cloud in our organization.

Since it's very easy to collaborate with the tool, I would recommend Slack to other users.

Even though Slack is a very useful tool with many incredible features, the fact that it tends to crash once a month makes it a little bit difficult to work with.

Overall, I rate Slack a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Slack
October 2024
Learn what your peers think about Slack. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
Jaemin Baek - PeerSpot reviewer
Dx Strategist at SK Telecom
Real User
Top 10
An easy-to-setup solution with good communication management features
Pros and Cons
  • "The solution's initial setup process is easy."
  • "It could be more stable than one of its competitors."

What is our primary use case?

We use the solution to manage communication within our organization.

What needs improvement?

The solution could be more stable compared to Microsoft Teams. Also, we encounter errors with Slackbot while granting authority. It needs to be more straightforward in providing documents.

What do I think about the stability of the solution?

I rate the solution's stability a six and a half. It could be better.

What do I think about the scalability of the solution?

We have 200-300 solution users in our organization. I rate its scalability a seven out of ten.

How was the initial setup?

I rate the solution's initial setup process a nine out of ten.

What's my experience with pricing, setup cost, and licensing?

I rate the solution's pricing as five out of ten. It is less expensive than Microsoft Teams.

What other advice do I have?

I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Karan Singh - PeerSpot reviewer
Sales Executive at Gumlet
Real User
Top 5
Has a great user interface and functionalities and helps with remote communication
Pros and Cons
  • "The solution has a great user interface and functionalities. It has good features that we can use. We can integrate any third-party application with Slack so that it provides you with insights and updates in real-time on Slack itself."
  • "The solution needs to improve its scalability."

What is our primary use case?

I use the tool to communicate with my team because we work remotely since COVID. 

What is most valuable?

The solution has a great user interface and functionalities. It has good features that we can use. We can integrate any third-party application with Slack so that it provides you with insights and updates in real-time on Slack itself.

What needs improvement?

The solution needs to improve its scalability. 

For how long have I used the solution?

I have been using the solution for four to five years. 

What do I think about the stability of the solution?

I would rate the product's stability a ten out of ten. 

What do I think about the scalability of the solution?

I would rate the solution's scalability a nine out of ten. My company has 60 users for the product. 

How was the initial setup?

The solution's initial setup is easy. You just have to sign up with your work email and you're good to go. We have deployed the solution on the cloud. 

What was our ROI?

The product is worth its money. 

What's my experience with pricing, setup cost, and licensing?

The solution is expensive. 

What other advice do I have?

You can use this solution if you want to give your employees a good experience in communication. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
SHUBHAM BHINGARDE - PeerSpot reviewer
Project Engineer at CDAC
Real User
Top 5Leaderboard
Enables communication with the developer community and has a very good portal
Pros and Cons
  • "The portal is at its best version now."
  • "Sometimes, the servers are not available."

What is our primary use case?

I use the solution to communicate with the developer community. If I have any issues, I reach out to them for troubleshooting. I also use the product to know about upcoming tool upgrades. We use the solution as a community to reach out.

How has it helped my organization?

We use Dependency Track. I had multiple issues during the configuration. I contact the tool developer using Slack to identify the issue. The developer provided me with a resolution, and the issue was resolved.

What is most valuable?

Sometimes, someone has already faced issues similar to what we are facing. Instead of asking the question again, we can search the question and look for the remediation that is already mentioned. The portal is at its best version now. There shouldn't be any changes. The solution provides two-factor authentication. The integrations are good.

What needs improvement?

Sometimes, the servers are not available. It is rare, but it happens.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

I rate the tool’s stability a ten out of ten.

What do I think about the scalability of the solution?

The tool is scalable. We have 20 users in our organization. Only some people in the organization do R&D work.

What other advice do I have?

Overall, I rate the product a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Thomas Köppner - PeerSpot reviewer
Solution Consultant at Apptio
Real User
Top 5
A perfectly scalable tool that is easy to use and enables organizations to stay in contact with partners and create workspaces
Pros and Cons
  • "The product is easy to use."
  • "The integration with SharePoint doesn’t work properly."

What is our primary use case?

I use the solution mainly for chat. I go on spontaneous calls with colleagues. We also have channels for specific topics or customers and share workspaces with partners. Some of our partners also use Slack. So, we use shared workspaces and channels, which is a very good way to stay in contact with them.

What is most valuable?

The product is easy to use. It provides an easy way to stay in contact with partners and create workspaces. We can exchange information, have discussions, and search for information. We create channels for technical topics. It is quite useful to find answers because others in the team might have the answers to our questions.

What needs improvement?

The integration with SharePoint doesn’t work properly. It might be due to an access issue in the company. It is quite annoying. Sometimes, we cannot copy a shared document, but it might be because of the settings.

For how long have I used the solution?

I have been using the solution for four years.

What do I think about the stability of the solution?

The tool is super stable.

What do I think about the scalability of the solution?

The tool is perfectly scalable. The whole company uses it. We have around 1000 users. My colleagues at IBM have an even larger installation that works quite well.

Which solution did I use previously and why did I switch?

Our organization has multiple tools, like Microsoft Teams, Zoom, and Webex. I can choose the one I like. I chose Slack because it is easy to use, and the spontaneous communications and channels are very useful. I prefer Slack for chats, channels, and exchanges with partners, but I prefer Teams or Zoom for web meetings, training, and webinars.

How was the initial setup?

The product is easy to set up. The solution is deployed on the cloud.

What other advice do I have?

I recommend people to start using the solution. And make sure you use the status feature and synchronize it with Outlook, so that people can see when you are busy. Overall, I rate the tool a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
User Happiness Manager at a recruiting/HR firm with 501-1,000 employees
Real User
Top 5Leaderboard
Effective integration with applications and easy communication with team members through messaging and calls
Pros and Cons
  • "One thing I like about Slack is the ability to change the color of Slack. It depends on my mood. When I'm having a bright day, I just change the background color of my Slack, which is nice."
  • "We do experience issues when trying to log in on Slack."

What is most valuable?

One thing I like about Slack is the ability to change the color of Slack. It depends on my mood. When I'm having a bright day, I just change the background color of my Slack, which is nice. Then, I need to spend on the mode.

Another thing I love is that you can create different teams on Slack, and you have to give each team a legal name and use an icon. The icons on Slack are beautiful. I especially like the variety of icons available on PeerSpot. Another aspect of Slack is the ability to edit your profile picture. It's a visual icon that you can personalize. Yes, you can bring in your own picture and set it as your profile picture. It's a nice feature.

Also, when it comes to emails, you can navigate your email through Slack. If you have an incoming email, Slack will notify you.

If you have an upcoming meeting, Slack will notify you, or it can notify you about your meetings. I like that feature. Additionally, you can connect other applications like Asana and Trello to Slack. That's how you integrate all those applications into Slack. Then there's SMAX. I've used SMAX before. 

If you want to communicate with your team without using Google or Google Meet, all you need to do is send them a message on Slack. You can hold a call with them. The network usage of Slack is super cool compared to using Google. The networking aspect of Slack is excellent. Also, my friend mentioned that if you want to organize your day-to-day activities, you can create schedules within Slack.

What needs improvement?

Occasionally, we do experience network issues when trying to log in on Slack. However, I believe it's only happened once. It's not a recurring problem.

For how long have I used the solution?

.

What do I think about the stability of the solution?

Slack is a stable solution. I have only experienced one network issue so far, but apart from that, I haven't faced any other problems.

What do I think about the scalability of the solution?

I would rate the scalability a ten out of ten.

How was the initial setup?

It is super easy to navigate on Slack. So, the initial setup is easy.

What other advice do I have?

One thing I appreciate about Slack is that when there's new information or a request from Excel, based on your settings, a notification pops up and informs you that a new update has been added to the team. It's called "Wish It," and it's really helpful for my work. I love that feature. 

Additionally, if you need to save any important information, you can easily do so. Even if you accidentally close the app, the information is still there, which is really cool. Personally, if I were to rate it, I would give Slack a solid ten out of ten. Initially, when I logged into my system, I received notifications for all the information and feedback from the team I needed to access. It automatically directs me to what I need to see.

I would suggest familiarizing yourself with the application, especially its features. Personally, I haven't explored all the features, but some of my friends have, and they highly recommend them. Slack has a lot of useful information and features that you can benefit from. Additionally, you can even create side calls or group calls for your team, like after a game or after work, which is super fun.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Andreas Kazelas - PeerSpot reviewer
Dealer at Invaxa
Real User
Great for communication, easy to implement, and can expand as needed 
Pros and Cons
  • "The product has the ability to scale."
  • "We’d like it to have more capability for everyone to work on one doc in real time all at once."

What is our primary use case?

We're using Slack to communicate with other partners outside of our company. In most of the cases, it's for external communication.

What is most valuable?

Basically, it’s great for getting different kinds of groups with different partners - let's say one with the IT, one with the payment solution, into one place. It’s used just to communicate and nothing more than that. It's just a better solution to use instead of Skype or any other standard application.

It is easy to set up.

The solution is stable.

The product has the ability to scale.

What needs improvement?

The last time I tried to work with some other partners on the same document, we couldn't figure out a way to work on the same one. We actually have to have one person gather all the documents and then prepare one. It was actually taking way much longer than usual. We’d like it to have more capability for everyone to work on one doc in real time all at once.

For how long have I used the solution?

I’ve been using Slack for three or four years.

What do I think about the stability of the solution?

The solution is very stable. It doesn’t have bugs or glitches. It doesn’t crash or freeze. It’s reliable.

What do I think about the scalability of the solution?

I haven’t seen a lack of scalability. It seems like it would be easy to expand.

Most of our colleagues use the solution. We have around 100 people on the solution.

How are customer service and support?

I haven’t used technical support. I can’t speak to how helpful or responsive they are.

Which solution did I use previously and why did I switch?

We’ve also used Skype.

How was the initial setup?

It's easy to set up. The IT team didn’t take that long to install it. There’s nothing wrong with that.

What's my experience with pricing, setup cost, and licensing?

I don’t deal with the licensing aspect of the solution.

What other advice do I have?

I'm not sure about the version I'm using. IT is taking responsibility for that.

I’d recommend the solution. It's easy to use. You just kind of need to use it more often just to get used to it and see how it works. It's nothing hard to figure out. It's easy to start.

I’d rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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