Slack Reviews

We use Slack mainly for internal communication and some file storage and document storage.

The most valuable features of Slack are communication and its ability to create hidden, private, and open groups.

The solution's user interface is not very good and changes very often. Some features, like starting a conversation with a specific person, are difficult to find. Slack's search functionality is easy to use, but it is not easy to filter the results.

I have been using Slack for three and a half years.

There was a problem in the solution's latest update, but it has been stable for a long time.

It's very easy to scale the solution. You just have to add more people to the platform, and that's it.

We have previously used the free Google Chat, which was free for us since we have the Google workspace. Slack has many features that are not provided in Google Chat, such as creating group and private chats.

The solution's initial setup is very easy. You just have to download the system and make some configurations.

The solution has lots of competitors in the market. Slack is not the cheapest solution, but that's okay.

We have integrated Slack with Obsidian and Google Docs. The solution's integration is a good feature. Slack is a good communication tool, but it takes time to get used to it every time it changes the user interface. You may not find what you are looking for at some point because the interface has changed.

Overall, I rate the solution an eight out of ten.

I used it for managing competition-related matters, as well as for handling announcements regarding new products or services. It was also a go-to platform for tracking logs related to ticketing and service issues that required urgent attention, as well as for internal tasks like software deployment and operationalizing services promptly.

One of the key benefits is the ability to easily share large video files and documents without any limitations. It also integrates with ticketing systems like Jira, allowing you to add plugins, such as Outlook, to streamline collaboration with emails. It offers customization options for various applications, including integrations with Zoom for video calls and a wide range of other integration plugins. This flexibility in integration is a significant advantage. You can segment your user base into different channels based on shared access, ensuring efficient communication. One recent noteworthy feature is the collaboration space, known as Slack Canvas, which enables users to share and edit documents collectively.

It could further improve by expanding its integrations to include conference platforms, such as Atlassian and its products. Integrating with platforms like Medium for article sharing and tagging, as well as LinkedIn for publishing posts and connecting them to Slack, would be beneficial. It would be highly advantageous if it could incorporate calendar information from sources like Outlook or Gmail, providing users not only with meeting schedules but also a comprehensive daily agenda view.

I have been using it for four years.

While downtime occurrences are not very frequent, there have been a few instances when we experienced outages on certain days. Overall, it is relatively stable compared to some other solutions.

It is a highly scalable solution, given that over ten thousand daily users rely on it for their work. As the user base grows, managing channels can become overwhelming, and maintaining them can be a significant challenge in such cases. It may require a minimum team size of around thirty to forty people or more to manage it effectively.

We don't interact directly with Slack; instead, we rely on our internal support teams for any issues.

We used Microsoft Teams previously. While Slack offers numerous advantages over Teams, the one area where it could improve is in providing a more robust system for document collaboration and organization, similar to the functionality found in SharePoint.

I do not have insight into the enterprise-level installation process, but accessing it privately is straightforward. You typically receive an invitation, a secure password, or an order code, allowing you to join the designated Workspace. Once you're part of that Workspace, you gain access to various internal channels, which is a significant benefit.

When it comes to pricing, it is on the expensive side.

I would rate Slack at around eight out of ten. It's a pretty decent platform that many startups and new companies prefer today, especially for larger audiences. One of the drawbacks or areas for improvement is the learning curve users from Microsoft-based products like Link, Skype, or Teams might face when trying to adapt to Slack's architecture. Slack's structure is quite different, and it can take some time for users to become acclimated to this new orientation. Once users overcome this learning curve, it proves to be a robust and highly effective tool that can benefit many users.

We use the solution to manage communication within our organization.

The solution could be more stable compared to Microsoft Teams. Also, we encounter errors with Slackbot while granting authority. It needs to be more straightforward in providing documents.

I rate the solution's stability a six and a half. It could be better.

We have 200-300 solution users in our organization. I rate its scalability a seven out of ten.

I rate the solution's initial setup process a nine out of ten.

I rate the solution's pricing as five out of ten. It is less expensive than Microsoft Teams.

I rate the solution a nine out of ten.

Our clients use Slack because it is highly customizable, allowing us to create applications and plugins to easily connect with various applications and receive updates.

Slack offers the ability to make customizable applications and plugins. It facilitates the connection of various applications to receive and send updates. It's for popular applications like the calendar and others and it is also adaptable for cloud applications, making customization straightforward.

In Slack, there are areas for accessibility improvements. For example, Canvas has options for reading documents in particular channels, however, these could be more accessible. There are some accessibility glitches where status is not accurate, unlike Microsoft Teams, which provide accurate status updates.

I've been using Slack from July or September to November, which accounts for one and a half years now.

The stability is rated six to seven out of ten. It can benefit from updates, as it's sometimes not easy to restart.

The scalability is rated as high, with a score of eight out of ten.

Customer service and support can be rated as an eight out of ten, with good support and the ability to report issues.

Positive

The initial setup is rated nine out of ten, indicating it is easy.

We are like an implementer that acts as a partner. 

I would recommend Slack to other people, and I would rate the overall solution as an eight out of ten.

I use the solution to communicate with the developer community. If I have any issues, I reach out to them for troubleshooting. I also use the product to know about upcoming tool upgrades. We use the solution as a community to reach out.

We use Dependency Track. I had multiple issues during the configuration. I contact the tool developer using Slack to identify the issue. The developer provided me with a resolution, and the issue was resolved.

Sometimes, someone has already faced issues similar to what we are facing. Instead of asking the question again, we can search the question and look for the remediation that is already mentioned. The portal is at its best version now. There shouldn't be any changes. The solution provides two-factor authentication. The integrations are good.

Sometimes, the servers are not available. It is rare, but it happens.

I have been using the solution for two years.

I rate the tool’s stability a ten out of ten.

The tool is scalable. We have 20 users in our organization. Only some people in the organization do R&D work.

Overall, I rate the product a ten out of ten.

My organization uses it for collaboration and updates. We use it for meetings. Slack can be integrated with Confluence, Google Meet, and Zoom. We use it for important events. We constantly check Slack for updates from our bosses, CTO, and CEO.

The solution provides spell-check features while messaging. People cannot join groups without the admin’s permission. Slack’s security is really, really good. Even if something happens to our mobile phones, we can still retrieve our messages in Slack. I like that we can integrate the solution with various tools. The product gives the best user experience. The interface is wonderful.

The product could improve its notifications. The notifications on the phone are delayed. The notifications on the laptop come on time, though. There’s a latency issue in the application.

I have been using the solution for four years. I am using the latest version of the solution.

I rate the tool’s stability a nine out of ten. I had an issue when I was using Slack on a Linux distribution. Not all Slack integrations are reliable. The version of Slack on Windows is far more stable than Linux. I did not contact the support team for it, though. I just deleted the application and reinstalled it.

I rate the tool’s scalability a nine out of ten.

The initial setup is very easy. The product is deployed on the cloud. The deployment takes a couple of minutes. It has very low latency.

I advise everybody to use the solution. It is one of the best tools that a company can use. It is specifically designed for collaboration within the workplace. Overall, I rate the product a nine out of ten.

I work alongside other departments, and we use Slack mainly as a source of communication.

Slack is a very collaborative tool that makes it easier for me to communicate with the onboarding and billing teams.

Slack tends to crash once a month. We have to keep an eye on the dashboard status because there is always an issue with attachments or sending images once a month. The application crashes out of the blue. There are issues in general with the application, especially the desktop application.

I have been using Slack for about a year.

Slack’s stability works fine for us.

Slack is a scalable solution. About 500 to 600 people are using Slack in our organization.

I contacted Slack's customer support because I once faced an issue sending invitations. It was an issue on their end that was easily fixed because they were super helpful.

Positive

Slack's initial setup is super easy.

Slack is deployed on-cloud in our organization.

Since it's very easy to collaborate with the tool, I would recommend Slack to other users.

Even though Slack is a very useful tool with many incredible features, the fact that it tends to crash once a month makes it a little bit difficult to work with.

Overall, I rate Slack a seven out of ten.

I use the product to chat and huddle with company members.

It doesn't offer much in terms of improving the organization. It's just used for chatting, being in touch with others, and setting up meetings.

The huddle feature is valuable to me. We can easily make a video call.

The product should provide integration with other solutions like Gmail or Outlook.

I have been using the solution for more than two years.

The solution’s stability is good. I rate the stability a ten out of ten.

I rate the solution’s scalability a ten out of ten. All 150 people in my organization use the product.

I use Microsoft Teams and Google Chat as well. I'm more comfortable with Google Chat because the interface of my Gmail and Google Chat is on the same page. I do not need to open two different software.

The initial setup was very easy. It took five to ten minutes.

The product is not difficult to use. Overall, I rate the solution a nine out of ten.