Splunk SOAR Reviews

We use Splunk SOAR mainly for security.

The most valuable feature of Splunk SOAR is the automated playbooks, which saves analysts time. The results that are returned provide additional context that we would have to look up manually in different tools. Splunk SOAR provides it in one pane of glass.

Splunk SOAR should improve its ease of upgrade, which is a pain point for us right now. Each upgrade to the version requires expertise and time commitment. Then, we usually have to troubleshoot it with support.

I have been using Splunk SOAR for two years.

Except for the upgrade challenges, Splunk SOAR is stable when it's operational.

Splunk SOAR is a scalable solution.

Splunk SOAR's technical support has been responsive. We have to go through tiers to get to the correct person for support.

Positive

Splunk SOAR's initial setup is complex.

The solution's deployment requires Splunk's outsourced professional services, who take care of the complexity for you. The professional services were good, and they knew what needed to be done for the solution's implementation.

Two people were required for the solution's deployment. These two people were responsible for administration, the use cases we needed to develop, our integration with the platforms, and integration with Splunk Enterprise.

We've had some challenges justifying our return on investment because of the development work and the continual efforts to maintain the solution. We haven't seen the return on investment yet, but I'm hopeful it can get us there.

Splunk SOAR is an expensive solution for an organization of our size. I don't like the solution's licensing model.

Before choosing Splunk SOAR, we evaluated other options. Splunk SOAR easily integrated with our Splunk solution, which was our main key. We are already a Splunk customer, which made the contracting easy.

Our organization monitors multiple cloud environments. Monitoring multiple cloud environments using Splunk SOAR is fairly easy when the integrations work. Some apps within Splunk SOAR require you to configure them and ensure they maintain their connection and that they're updated. We've had several issues with third-party ones and those developed by Splunk.

It is important for your organization that Splunk SOAR has end-to-end visibility into your cloud-native environment. We're security-focused, and we want to be able to look at the logs that are in our native applications.

For the use cases we've implemented, Splunk SOAR has helped reduce our mean time to resolve. However, there's been a lot of time to develop that. Overall, I haven't seen that I've saved time yet, but I expect we will in the future. Splunk SOAR can save the analyst up to 30 minutes for a single malware analysis playbook.

Overall, I rate Splunk SOAR a six out of ten.

We use Splunk SOAR internally.

We are resellers and an integration company.

Our customers find it easy to conduct searches and consider it an excellent content management system.

The initial setup could be simplified.

In my opinion, the focus should be on improving its simplicity, specifically the interface, and configuration.

I have been familiar with Splunk SOAR for six years.

In our experience, Splunk is very good. When it comes to stability, it's the best of the best. 

We have worked with many other products, and we have not encountered any issues or received any negative feedback regarding Splunk's stability.

Splunk SOAR is a scalable product.

Splunk is used by 20 of our customers. They are large enterprises such as banks and government agencies.

My engineer recently stated that there was no need to reach out to Splunk support because the product is very stable and well-documented.

We work with both Splunk Enterprise and Splunk Enterprise Security.

We only have limited expertise with Splunk SOAR.

We work with various other products besides Symantec. Around six or seven years ago, we also worked with Symantec, where we evaluated Symantec Closet, our Configuration Management (CM) solution. However, we eventually chose Splunk as our preferred product and currently use only Splunk, not any other products.

The initial setup is complex.

We don't have much experience with this project as we have only been working with it for a year. I may not be able to provide you with extensive information about it.

In my opinion, the price is high, but if you want good products, you have to be willing to pay for them.

There is a licensing fee required.

I believe that the cost per customer typically ranges from one hundred thousand to one million US Dollars.

I believe that Splunk is essential for us and our customers, and we require qualified engineers to use it effectively. However, if we have a skilled engineer, they will likely not have any further questions or issues with the solution.

I would rate Splunk SOAR a nine out of ten.

We primarily use the solution for supporting or automating the email spam items and some ISMS monitoring items, et cetera. 

I'm not implementing the solution. I'm selling the concept. Therefore, my technical knowledge is limited. 

The solution is stable. 

It is very scalable. 

Technical support is helpful. 

There are only problems if the customer is not ready with emergency plans or standard procedures if something breaks. There is some homework to be done before you can really properly use Splunk SOAR.

Resolution times could be faster in terms of support.

It could be easier to implement. 

We've used the solution for two to three years. 

The stability of the product is pretty good. It's really stable and the customers are satisfied with the solution, however, they must be always aware that it's a living project. It's always run against hackers.

It's pretty scalable. It's outstanding in administration, so you don't have to put too many HR resources on it. That's one of the advantages. The implementation must be proper and thoroughly thought through. However, afterwards it's really working very well and with less administration compared to QRadar or something like that.

We have customers that have users that range from 100 to 10,000 people. 

The support is quite good. Sometimes, of course, you want to have a shorter resolution time, however, it also depends on the service that you buy.

The initial setup requires some work. It may not be easy for everyone to implement. 

The deployment times differ. You can't say, for example, every time you need 100 days or 10 days or something like that. It's specific due to the use case and what you want to implement or automate.

We have around five and up to ten people in the core security team that deal with the product in terms of deployment and maintenance. 

We are able to implement the solution for our clients. 

Usually, you have a yearly license. However, Splunk must be more flexible and they have to be more sensitive about this topic. My understanding is that they're working on a new pricing model.

We install the solution for our customers and use the solution as well. We're an implementor. 

I'd advise new users to start at a small scale, since you have to learn about it. You can't implement it with a big bang. You must really go through it and do your homework. You have to have your backup plans, you have to have a real transparent view of your IT landscape. If you have this and your logs are quite good and the playbooks are implemented properly, then you can really scale up. You just have to do it step by step, as it's a bit of a learning curve that you have to go through.

I'd rate the solution eight out of ten. 

We are doing some automation on the SIM and we are getting some SIMS and we are looking for some automation to improve the security environment. That's how we are currently using Splunk.

Comparing this product to other SOAR tools, most of the items are the same, however, the UI of Phantom is pretty good if you compare it against other SOAR tools.

The work formation and the templates based on some use cases all look good.

The product is very easy to use and has a very good user experience.

The solution is very stable.

The initial setup is pretty straightforward.

We've found the written documentation to be excellent.

The performance is very good.

We've found the solution has recently improved its UI.

The customization continues to be excellent.

In the beginning, we couldn't find any specific documents for every function. It wasn't easy to navigate to what we needed. However, lately, it has improved and we are able to find Splunk documents for all the functionalities of Phantom. 

It would be helpful, on the other hand, if there were videos regarding each functionality. That would make it even easier to work with Phantom. We are able to find some documentation in written form, and that's fine. If it is in a video format, then it would be better due to the fact that, in some environments, we find some other issues or something and it would be nice to have a visualization of the process.

The solution is a bit more expensive than other offerings.

I'd recommend that the solution add some new apps, or some average services, like bots or G-Suite. We may already have G Suite in Phantom. Bots, like any common VPN service, would be great, however.

I've used the solution for about one year or so. It hasn't been an extremely long amount of time just yet.

We haven't had any stability issues at all. It doesn't crash or freeze. It's not buggy. There aren't glitches that I've seen. It seems very stable and very reliable. 

We have had an issue related to the firewall. However, that had nothing to do with Splunk directly.

We have five or six individuals that handle Phantom at any given time, as needed.

We didn't try to scale Splunk due to the fact that we already have a VM and we are working on that. We don't use Phantom too much as we have some community license. Based on the license, we are running simple actions only, and therefore we are not giving that much of a workload to Phantom.

I haven't been in contact with technical support at all. I can't speak to their responsiveness or how helpful they would be.

That said, some of my colleagues have done a boot camp with technical support, and they likely have had contact. I haven't heard of anything negative.

I didn't previously use a different tool. This is my first SOAR tool. I've also used Demisto. These are the two tools that I have and that I currently work with.

It's my understanding, from a customer's perspective, that the better solution is Demisto based on licensing costs, however, in terms of the performance and efficiency involved, it's Phantom. Phantom is a bit more expensive in general.

The initial set up seems pretty easy. While I didn't personally handle any part of it, it's my understanding that it's not a big issue to implement everything. We were able to install the file easily. It was straight forward. When we were handling the clustering part, it was a little difficult as we had some license issues. We need a license to get that clustering part set up. It would be ideal if they offered at least a trial license so that we could see how it works and the formation, etc. Right now, without any license, we aren't able to do this clustering part.

I'm unsure as to how maintenance is handled on the solution. I believe we need to handle it manually as we did not install any bot that would handle anything. There may be alternative workarounds in newer versions.

I'm not working deeply on Phantom. In fact, I'm concentrating more on SIM. My colleagues are the ones working on Phantom. Therefore, I'm not sure if we actually had outside assistance or handled everything internally.

We use a community license. We don't have to pay for any actual licensing. However, the solution, when you have a paid version, is quite costly. That said, in terms of performance, it's worth the extra cost. Also, it's my understanding that everything is included in the licensing cost, once you pay for the product. There aren't any added fees.

We have a business relationship with Splunk. We're partners.

We're using the solution on our VM and also on our database cloud.

I'd recommend the solution to other organizations. Compared to other products, Phantom seems to be easy to use and the ability to customize is high. Compared to the older version, the newer version is very customizable. We can very easily create custom functions. The UI looks good and is also improved. 

I would rate the solution eight out of ten.

We are a consulting firm and this is a solution that we use for ourselves, as well as implement it for our customers.

Our use case is to establish a platform for threat analysis across different data sources that we have in the company. Essentially, it is an orchestration platform and we want to make sure that we can tie into different endpoints or data sources from which traffic originates. We need to then detect and analyze threats.

The most valuable feature is the risk-based access control.

The team collaboration when it comes to detecting a threat is helpful.

I like the fact that we can leverage the API to be able to establish a connection and share information across different repositories.

The flexibility that it has when using different protocols, like TLP, for communicating, is fairly good.

This solution supports the automated handling of phishing attempts through the collection of potentially malicious emails from end-users. It analyzes them, identifies threats, and assesses risk.

Phantom was only recently acquired by Splunk so it is not fully integrated yet. Our area of concern is that Splunk Phantom works with the other Splunk products. At this point, there are certain things that are not fully operational across the rest of the product line.

The extension of the product to allow for better integration with other data sources is something that needs attention. We want to see improvements made to the APIs such that we can connect to many different systems and data sources.

The search capability could be improved by way of better indexing and also integration with third-party solutions such as Elasticsearch.

I would like to see escalation management and integration with communication tools like Slack.

I would like to have more capability around analytics.

There needs to be a better facility for documenting and storing issues, as well as being able to find those issues. Splunk does a good job of that, so I think that it will be done.

The solution overall is stable, but it could be more so. It is an application server and there is a vulnerability when a traffic overload occurs, or if there is an incompatibility with a backend or another data source. There is a risk that something can freeze up.   

High Availability / Disaster Recovery (HA/DR) is key and Splunk Phantom’s product offerings must ensure sharding and clustering to enable scalability and automated failover

Because this is an orchestration platform, it's supposed to offload the users from being directly involved in looking at and analyzing security issues. It is something that you just let run. From an administration standpoint, we have a team of ten people that work around this platform.

Prior to Splunk acquiring Phantom, the support for this solution was subpar. Now, however, the support model has changed and it is pretty reasonable.

The initial setup takes some time because you have to configure it and then connect it to different data sources and make sure that they operate properly. It requires an engineer who's fairly knowledgeable in security, interaction, setup, and administration.

In terms of the deployment time, I think that it is something that you can get up and running in perhaps two or three months. I don't think that you could get this up and running fully in a week, for example.

It is a subscription-based licensing model that varies depending on how much data is processed by Spunk. There are built-in volume discounts.

There are some additional costs if you want to get some front-end support or installation or setup, which is part of professional services. There are also some modules, such as analytics, that Splunk will provide for an additional fee.

My advice to anybody who is considering this solution is to first really understand the requirements that you have, well enough. You need to identify and understand the data sources that you need, prior to purchase, to ensure that there is a need and also that there are no issues with incompatibility or connectivity. You also need to have the right resources to assess, implement, or oversee the implementation. You're going into an environment that requires a little bit of understanding of artificial intelligence because the SOAR platform requires setting up some rules. You also need to have a technical support group in-house to be able to help, otherwise, you would be dependent on Splunk for assistance.

Overall, this product is fairly good but it's not quite mature yet. It needs some enhancement and some stabilization in some areas.

I would rate this solution an eight out of ten.

Our primary use case of the solution is for fine tuning. We provide professional services for our customers to enhance their ability to use the functionalities of Splunk. We're integrators of the solution. 

The most valuable feature of Splunk is a very flexible integration with other tools. Compared to other products in the market, Splunk is very user friendly, and not very complicated. It integrates with most of the endpoints and that's a very positive side of the solution. There's no need to remember a lot of things and documentation is great. I really appreciate that aspect. Since it is cloud-based there is a lot of flexibility. And most of the challenges that I have faced with the solution can be found in the documentation itself.

At this point, I'm very happy with the solution. There's nothing there that disturbs me. Security orchestration is a new emerging issue in the market. If I have to compare with other security orchestration tools, Splunk is a good solution. Many vendors have opted for Splunk because of easy usability and connectivity to radius devices.

I've been using this solution for about six months. 

Stability is good

Scalability is good, allows flexibility. That's what makes life easy. 

There's great documentation and most of the challenges I've faced, I've found the solution via the documentation. I've never contacted the technical support which attests to the quality of the documentation. 

I know RSA and Splunk are similar solutions even though I've never used RSA. I know that Splunk is user friendly and doesn't require in-depth knowledge. Everything is file based, applications like RSA rely on databases. I have the confidence of being able to use Splunk efficiently and there are a lot of features I can handle myself the way I want to. 

Initial setup is very straightforward and simple. Much easier than other tools, it takes a couple of days depending on the architecture. 

The solution is for our clients so we don't deal with the licensing aspect. 

It's important to know your customer's requirements so you can choose the correct solution. The budget also needs to be taken into account. Most customer's budgets suit a Splunk solution whereas RSA is much more expensive. 

I would rate Splunk Phantom a seven out of 10. 

The automation part of the product is great. 

Splunk SOAR can easily be connected with a lot of solutions that are available out there. The in-built apps are pretty useful to me.

It's easy to install and offers good documentation. 

I don't have much experience with that. I'm not sure as I don't have much technical knowledge about SOAR in general. I have a little bit of experience with SOAR. I can't speak to any shortcomings right now. 

The scalability could be better.

It's an expensive solution. 

I've worked with the solution for the last year or so.

The solution is stable. There are no bugs or glitches and it doesn't crash or freeze. It's reliable. 

We faced a couple of issues scalability-wise, I would say it is average. 

I've never contacted technical support. I wouldn't be able to comment on their level of helpfulness. 

The solution's initial setup is easy and straightforward. They do offer great documentation, which helps with the process.

I'm not sure how many people were involved in the deployment or maintenance of the product. 

I can't speak to if consultants or integrators were involved. I just have general knowledge of the setup and the solution itself. 

I use a trial version, not an actual version. We are partners. We have our work license. My understanding is that the cost is pretty high compared to others, however, I'm not sure of the exact price. 

Users just need to pay for their package. There are no add-on costs on top of that. 

I'm not able to compare it with other solutions as I don't have experience with other solutions.

We're a Splunk partner. 

I'm dealing with the latest version of the solution. 

I'd recommend the solution to companies just starting out. 

I would rate the solution eight out of ten. 

Splunk SOAR can be deployed on-premise and in the cloud.

The most valuable features of Splunk SOAR are the easy integration with other solutions, including other Splunk solutions. The most important playbooks we need on the market come already on the Frontend. However, nowadays, Splunk changed its name, it's not Frontend anymore, it's Splunk Store. This is a very strong point.

I have been using Splunk SOAR for approximately two years.

We have approximately six users from one client and four from another client using Splunk SOAR.

The technical support from Splunk SOAR is good. However, you can always resolve the problem with the community. Splunk has a very good community, and most of the time, we find a solution much better, it is easier and quicker in the community, instead of waiting to open a ticket for Splunk. When you open a ticket, you go into a queue, then the feedback is a little bit slower.

The initial implementation of Splunk SOAR is in the middle range of difficulty. It is not very easy because you need to understand a little bit of the solution to deploy it, but as soon as you learn it, it becomes very easy because most of the integrations are ready. It's very easy to change playbooks, or create a new playbook because you do not need to know how to code. It doesn't matter how the language of the coding it's running in the back end to learn your playbook. It is up to you to create a playbook using the UI interface. If you want, you can code your own if you enjoy coding. You can have the opportunity to change or create some playbooks with Python codes, but you don't need to do that, it is optional. Anyone can develop their own playbooks.

The deployment of Splunk SOAR on premises took approximately 15 days, and deployments in the cloud took approximately two days. You learn how to integrate the solution by doing it. It took about two days because it was my first time, but the next time, when I do it, it will take approximately half a day.

Splunk SOAR has room to improve its offering for small-sized customers. The price is not fair for smaller-sized customers.

The price of Splunk SOAR is based on the number of people using it. Once you increase the users, the prices go goes up. The customer receives a license for the user that is going to operate it in their environment.

I rate Splunk SOAR a ten out of ten.