Symantec Endpoint Detection and Response Reviews

The most valuable features are that:

• It is easy to connect
• Global settings are good

I don't see much room for improvement. I am not an analyst for this product. I just manage this product for an analyst. I like the dashboard, it has lots of information like threats and we can see activity on the dashboard. It shows new and unknown threats in the environment. This feature is very good for EDR monitoring and management.

We have been using Symantec EDR for the last year. We also have Symantec Endpoint Protection

We are facing our own issues that we are checking to see if it's secure. We are working on this with support but they are not able to fix that now. We haven't had any issues regarding the features. It works perfectly. 

Scalability is good. 

We have contacted technical support multiple times. They are good but not excellent. We had a few issues and it took them a long time to respond. 

We did the POC within one week and the entire deployment took one month.

It's a good product if you have a lot of SAP solutions. 

I would rate it a six out of ten. Not a 10 because it works on version 14 but SAP clients have some issues and EDR is different on SAP. That's why I wouldn't recommend it for other systems. It works only with SAP clients. That's why I'm giving it a six. It would get higher if it worked on all networks without the help of SAP.

We use Symantec EDR to protect users and endpoints. 

I like Symantec EDR's device control and USB security features. 

It should be easier to deploy Symantec's client for end-users. 

I have used Symantec EDR for more than 10 years. 

It isn't difficult to install Symantec EDR. We use the on-prem and the cloud versions. 

I rate Symantec Endpoint Detection and Response eight out of 10. 

We primarily use the solution for its powerful detection capabilities. 

It is very good at detection. The advanced threat protection is great.

The EDR and the events it is able to collect are quite helpful aspects a=of the solution. 

Its initial setup is fairly straightforward. 

The product is stable. 

The pricing is pretty reasonable. 

We are in Iran, so for some Symantec services, we face sanctions. 

The interface is very complicated. It needs to be simplified in future releases. 

It needs to offer better documentation around configurations during setup.

Scalability is limited. It needs more expansion capabilities and should offer more efficiency. 

I've used the solution for about three years. 

It's a stable solution. It's reliable and free of bugs and glitches. It doesn't crash or freeze.

I'd rate the stability seven out of ten. 

We have about 5,000 clients using the solution right now. It is something that is used on a daily basis. 

I'd rate the ability to scale five out of ten.

My understanding is the solution is not so scalable. I've never tried to scale it, however. That may be why XDR was suggested as an alternative.

Due to our location, there isn't official technical support available. We have some small businesses that can assist if necessary. 

We also work with Kaspersky.

We likely will switch from Symantec EDR to XTR.

The initial setup is not overly difficult.  However, the documentation sometimes does not make it clear about configurations. 

I'd rate the initial setup six out of ten in terms of ease of deployment. 

We have no official Symantec branch here, and so I did try to implement it myself. However, I did have assistance from a third party.

My understanding is the solution is cheaper than other options. I can't say what the exact price is for my company, however. 

I'd rate the affordability of the product at a six or seven out of ten. 

While I have no experience with the cloud and work mainly with on-premises deployments, I have heard the cloud is very good. 

I'd rate the solution seven out of ten. 

Symantec Endpoint Detection and Response is used for threat protection.

There are times when Symantec Endpoint Detection and Response tags an executable as malicious when it is trying to get executed on the machine. In this case, it prevents the execution and it gives you a process view of things where you can look into what has happened and whether it is a genuine process trying to access some system activities, or it's a malicious one. Depending upon the process, it gives you a clear identification, and we can do the containment from the interface itself and isolate the machine from the network. The process review on network isolation is good.

Symantec Endpoint Detection and Response could improve the reporting. It is very difficult to create reports from the user interface.

I have been using Symantec Endpoint Detection and Response for approximately six months.

Symantec Endpoint Detection and Response is a stable solution.

The stability of Symantec Endpoint Detection and Response is good.

We have the solution running on 3,000 endpoints. After two years after we have more clients, we might increase usage.

I have not contacted support. The administrator of the platform is taking care of the support for us. They might have contacted the support but I have not.

I have not used another solution previously.

The initial setup of Symantec Endpoint Detection and Response is straightforward.

We have three people that are supporting the solution.

I have evaluated McAfee.

I would recommend this solution to others.

I rate Symantec Endpoint Detection and Response an eight out of ten.

It's part of the endpoint and is an EDR product. There are many use cases we're looking at, including power share and general detection.

The initial setup is quick and easy.

We found the product to be scalable.

The stability is good. It's reliable. 

The pricing is good.

Technical support is okay.

It's easy to add hash files. 

I have not picked up anything that is lacking in terms of features while using this tool. 

They do need to minimize the number of agents installed on a server.

The response time for technical support takes too long. 

I've been using the solution for two and four months years now. 

The solution is stable. There are no bugs or glitches and it doesn't crash or freeze. it's reliable. 

The solution is scalable. That's not a problem. 

We have about 2,500 endpoints. It's actually even more than that as it is deployed on the server as well. 

While technical support is great, it does take up to two days before I get a response. They are a bit slow.

The implementation process was quick and easy, and we didn't need a DBU, a database administrator.

Two people handled the initial setup it was done over one day.

Our team handled the deployment in-house. We didn't need any outside assistance. 

The cost of the solution is affordable and manageable. 

We are a customer and an end-user.

I'd rate the solution an eight out of ten.

It is mostly used for malware detection and antivirus purposes.

The unpredictability of the pricing is a cause of concern.

It would be good if it can anticipate zero-day attacks. I don't know how it can be done and if it is even a feature of this product.

I have been working with this solution for more than three years. 

It is stable.

We haven't had any issue with scaling the product. Its scalability has not been an issue.

I have used Sophos in another company, but that was almost 10 years ago.

I was not a part of the installation team. When I arrived, it was already there.

Of late, because of the Broadcom purchase, its price has been increasing.

I would rate it a seven out of 10.

We were using this product for our endpoint protection.

In Symantec, we have found that the most important feature is Application and Device Control. You can customize it to help stop attacks, and we have done that many times in our different environments.

Some fine-tuning is required because we often see false positives.

I had been working with Symantec Endpoint Detection and Response for more than six years. However, we are no longer using it because we are transitioning to another product.

This is a stable solution in our experience. We have read in the community communications that there are some corruptions that occur, which is something that should be fixed.

This product is scalable. We have approximately 3,700 users.

Technical support is not as good as we expect, and resolving problems should be more timely.

We are currently doing a PoC with Trend Micro. We are looking at Apex One and Deep Security. We are switching because we are interested in using a central management console in a cloud-based deployment.

Symantec has a cloud-based solution, but it not compatible with all of the departments in our organization.

I also have experience with the Websense solution.

Installing on a Windows Server was straightforward.

We have two people for maintenance.

We are currently using the trial version of the latest release. The price is really high and it should be lower.

I would rate this solution a seven out of ten.

Symantec Endpoint Detection and Response is used for the protection of endpoints.

I have been using Symantec Endpoint Detection and Response for approximately four years.

Symantec Endpoint Detection and Response is stable.

The scalability of Symantec Endpoint Detection and Response is good.

The technical support from Broadcom has given us some challenges. Previously, they had experienced people who handle the end user's query and escalate the problems within a good timeframe. Since Broadcom took over, we have not been satisfied by the way they are handling the end user's query or end-user support.

Symantec Endpoint Detection and Response

We have a partner that has helped us with the implementation, configuration, and policies.

Determining if this is the right solution for someone depends on the region or what type of partner they have. Broadcom user support might be different in your region but we are in the Asia Pacific region is not good. I don't know who is providing the proper support.

I rate Symantec Endpoint Detection and Response a seven out of ten.