Symantec Endpoint Detection and Response Reviews

We employ the latest version. 

Our clients make general use of the solution for endpoint detection. They are interested in its EDR capabilities. 

There is no need to do an additional installation for the EDR, as the one belonging to Symantec is pretty much dependent on the endpoint agent, which is already deployed. This is my favorite feature, as it saves a person from the complexity involved in the deployment of additional EDR agents. 

The solution should offer more features, such as ones which are forensic and timeline. 

The tech support was very bad in the immediate aftermath of the merger, although it is now slightly better. The problem came down to the ownership of the case. Support was horrible when the Broadcom entered the picture, but they have done much work in this area and things are mostly better. 

It would be nice to see more granular timeline analysis. 

We have been using Symantec Endpoint Detection and Response for ten years. 

While the earlier version had many bugs, the current version is relatively quite stable.

The solution is easy to scale and its methods of deployment are totally up to the needs of one's organization, be them on-cloud, on-premises or hybrid. 

Just following the merger, the tech support was very bad, although it has since slightly improved. Ownership of the case was the real issue. At the time when the Broadcom came into the picture, the support was terrible, yet much work in this area has since been undertaken and things are, for the most part, better.   

The setup is quite easy. 

I do not deal with the pricing. As such, I cannot comment on it. 

The method of deployment varies with the client. 

Rather than handling the implementation on one's own, it is important to engage a good system integrator. Although a person's expertise may make the process seem straightforward, the experience a good system integrator brings to bear can benefit one beyond what is written in the documentation. Such a person can evaluate one's infrastructure and advise on the best approach. 

I rate Symantec Endpoint Detection and Response as a seven out of ten. 

We were using this product for our endpoint protection.

In Symantec, we have found that the most important feature is Application and Device Control. You can customize it to help stop attacks, and we have done that many times in our different environments.

Some fine-tuning is required because we often see false positives.

I had been working with Symantec Endpoint Detection and Response for more than six years. However, we are no longer using it because we are transitioning to another product.

This is a stable solution in our experience. We have read in the community communications that there are some corruptions that occur, which is something that should be fixed.

This product is scalable. We have approximately 3,700 users.

Technical support is not as good as we expect, and resolving problems should be more timely.

We are currently doing a PoC with Trend Micro. We are looking at Apex One and Deep Security. We are switching because we are interested in using a central management console in a cloud-based deployment.

Symantec has a cloud-based solution, but it not compatible with all of the departments in our organization.

I also have experience with the Websense solution.

Installing on a Windows Server was straightforward.

We have two people for maintenance.

We are currently using the trial version of the latest release. The price is really high and it should be lower.

I would rate this solution a seven out of ten.

A great feature of this solution is that it is very well-integrated with antivirus software. Other ADR solutions are implemented as single technologies and are not integrated with the provider, but Symantec offers AV plus ADR.

I think we have experienced some technical issues because the company focuses mainly on bigger clients. They should treat every client equally instead of only targeting high-profile or high-revenue-generation clients. The focus should be client-centric, not only revenue-centric. 

Also, sometimes the solution fails to detect zero-day attacks, so that feature needs some enhancement because it is lacking compared to other solutions.

I have been implementing this solution for almost four years.

The stability of the solution is good. 

The scalability of the solution is quite good.

The turnaround time of the technical support team is quite good. 

The initial setup is a little bit complex because the solution gets integrated with the existing antivirus software.

The licensing costs depend on the number of endpoints that are involved. 

To anyone looking into Symantec Endpoint Detection and Response, I would say that it's the best solution that can be integrated with AV, thus providing better security posture.

I would rate this solution as an eight out of ten.

We are in the healthcare industry and we use this product for our endpoint security.

It is primarily for DLP, protecting us against data leakage via malware and virus attacks.

The interface is quite easy to use.

The knowledge and signature database is continuously updated.

The Symantec portfolio is not big enough to cover the organization in all 360 degrees.

We have been using Symantec Endpoint Detection and Response for almost three years.

We have had no issues in terms of stability.

Scalability has not been a problem for us.

We currently have multiple vendors that make up our security solution, although this is our only endpoint protection product.

We are satisfied with the pricing.

We are looking for an orchestrated solution, where we can have all of the vendors operating under one umbrella. For example, Symantec is a good endpoint solution, but if we also need a perimeter solution then it is not covered.

Overall, I think that this product runs quite smoothly and I definitely can recommend it. Anybody who implements it should not have any problem.

I would rate this solution a nine out of ten.

Symantec Endpoint Detection and Response is primarily applied to endpoints in the banking and telecom sectors.

If you want to protect yourself from zero-day threats, one option is to have Endpoint and the EDP, and if you don't want to have that combination, EDR is the best way to detect any exfiltration into the network, and then to respond accordingly.

The Detection vulnerability is very effective. It distinguishes Symantec Endpoint Detection and Response from its competitors.

It would be beneficial to have more integration and compatibility with other platforms.

I have been working with Symantec Endpoint Detection and Response since 2018.

We have two customers who are using this solution.

I am very comfortable with technical support. It is good for whatever product they have.

To deploy this solution, you will definitely require technical knowledge. It is not as straightforward and simple as other endpoints, but it is not difficult to deploy as long as you are aware of the technical aspects of it.

We need three sales engineers and backroom support to maintain this solution.

It's a yearly subscription.

I would recommend this solution to others.

I would rate Symantec Endpoint Detection and Response a seven out of ten.

We are mainly using the solution to protect our computers from malware and other dangerous occurrences.

I have had absolutely no problem with using this solution, it really works well.

I have been using the solution for three years.

The solution is stable.

We are a small company and we did not branch out to know how scalable it is. We have under 10 people in the company using the solution.

Once or even twice I used the technical support and I was assisted almost immediately.

We have used McAfee and Trend Micro in the past.

The installation was very easy, the deployment took a couple of weeks.

We have a yearly subscription, and the pricing is fair.

I would recommend this solution to others. However, it is not possible to use it for small companies at this moment. It is not possible to buy it from the company itself, or resellers in other countries. If it is available, I see that it is offered as part of a larger service. For me, this was not suitable.

I rate Symantec Endpoint Detection and Response a ten out of ten.