TitanHQ SpamTitan Reviews

Our entire bank is using SpamTitan in a virtualized environment at several locations. It migrates from one server room to a different one. For example, if a server room goes down, it just migrates to the second one, then it goes up there. We have a single SpamTitan virtual appliance, which is on both sides of our data center. When a data center is down or very load heavy, it just migrates to the second one and we work through there.

We have a lot less spam going through. Because of this, work hours are not lost searching through all the spam emails to determine which ones are legitimate. This saves our bank clients' time since they are not forced to search their inbox for legitimate emails between spams. Not a lot of spam is going through. I think time is essential and we are gaining a lot of it with this solution since a lot of emails are automatically filtered out. 

We have gained back 50% of our time. Our management had some contacts with huge amounts of spam coming. For example, every morning at 10:00 AM, one of our managers already had more than 100 emails. Of those 100 emails, more than 80 emails were spam. He had an easy email to guess, making it easy for spammers to add him to their spam portals.

We use it for filtering emails, inbound and outbound, as well as have it act as a smart host for our external clients. Being an MSP, we primarily use it for filtering emails on behalf of the clients as well as filtering the content that they send and receive using the SpamTitan platform.

It is our primary filtering system. We use it to filter emails on behalf of organizations who have their own email system platforms, like Office 365. In terms of extensiveness, we use it 100%. 

We have big organizations within our country who use the SpamTitan service as their primary security system for their intelligent communication with their clients, within the country and outside the country.

It provides security for the communication between the sender and receiver. It does the encryption perfectly. We ensure that emails are sent without any security breaches. The spam catch rate at the moment is almost 100%.

The solution has helped reduce spam rates overall by 75%. It has helped us to reduce the number of attacks that we used to have. It has helped to reduce the number of complaints we've been getting from customers in terms of them receiving a lot of spam and unsolicited emails coming from the outside.

We utilize the solution to send all our email to their cloud to filter it.

The biggest benefit of being a partner of TitanHQ is being able to offer their products across the board, whether the client is a small company with five people, or a growing or midsize company, and it even works for some large companies. WebTitan even comes with an on-prem DNS proxy, so you can also proxy all your information. You can also dictate who has access, who gets filtered, and who doesn't get filtered. For us, it's quite easy to sell it because it's not overly complicated and it doesn't require lots of modules.

With SpamTitan there are large savings for IT because they are not bombarded with phishing emails and thousands of spam emails, bad URLs, and bad domain names. The filtering technology helps safeguard their environment and, by the same token, it actually frees up time for folks to do some work that is native to their environment and not waste time.

It helps employees save time, as well, because they're getting the emails that they expect. It could be saving them 90 minutes a day, on average, and maybe more, if people have some training. If we're talking about IT folks who earn in the range of $90,000 to well over $100,000, 90 minutes times 10 guys could be over $1,000 a day in savings. It adds up fast.

If you're dealing with email threats, users will not use their email if they think they have been attacked, so they won't be working. The IT guys that handle tickets are then tied up and have to manage the tickets. A ticket goes up the chain to the correct group and they have to analyze it and decide whether it's something they can do or if it goes further up. If they can't handle it, it's going to go up to cyber security. We're talking about four or five people that have touched it, each spending 10 or 15 minutes. Multiply that by X dollars and it adds up. They have to get in touch with the user, check the unit, and they might have to take that person offline. And maybe the person who makes a lot of money a year is tied up for an hour. Before you know it, you're $1,500 in the hole, just for one phishing email, because you don't want it spreading, and you don't want the person on the network. It's a snowball effect. One wrong click and you could be in trouble really fast.

It takes the load off of our server. It also takes the load off of our Internet connection, since we are not bringing in a whole bunch of spam emails unnecessarily that need to be filtered out. 

We partnered with TitanHQ SpamTitan platform so all incoming emails go through their servers first before they reach our network. It takes out, on average, 75% to 80% of the emails that would normally be received as junk. Those are filtered out and we keep what is important to us.

Over the years that we've been using it, people have gotten the confidence that the messages that they get are legitimate. Also, they glance at the stuff that ends up in their quarantine, but they don't necessarily worry about it. So, it has overall increased employee comfort and productivity.

For some of our power users, I would regularly have them sending us help desk tickets that said, "This is spam. This is spam. This is spam." That has probably been cut down by 50% 60% for those specific power users. For those who heavily rely on email, there has been probably a 50% to 60% time savings.

SpamTitan has helped improve our spam catch rate and reduce our false positive rate.

Out of 1,000 emails sent to us, about 800 to 850 of them are blocked for one reason or another. The amount of spam, phishing, and junk that comes through email is just incredible.

The name of the game is identifying spam. The biggest area of concern for us is what it flags as spam but it's not really clear that it's spam. A definite benefit for us is being able to identify that in a customized way. We can make that header say whatever we want it to say. Right now, it says "Potential Spam," which jumps at our users. They say, "Oh, potential spam. I have to take a closer look at this." That has been a really big improvement for us. It's a simple feature, but it has really made a big difference in helping to identify possible spam for our users.

In addition, being on the admin side and seeing what is completely blocked and, I can definitely say it has saved a lot of time. The amount of email that our users don't get, email that is just solid junk, is staggering. I find it utterly amazing how much stuff doesn't need to come through and that is blocked. Not having to go through up to 80 junk emails out of 100 emails today equates directly to time savings. We have 35 users. SpamTitan probably saves each one of them 10 to 15 minutes per day, pretty easily. Multiply 10 to 15 minutes by 35 users, seven days a week, and there are significant time savings.

One of the most valuable features is that it's very straightforward. It's a really simple interface. With our previous products, you could spend a week, if not more, training on those products just to figure out the interface. With SpamTitan it took an hour or two or three, tops. Most of the time you find things on your own. SpamTitan's interface is designed to do just what you need to do and not a lot more.

We are using the geo-blocking because we don't do any work outside of the United States. We simply don't need to receive anything from .ru or .cn. I look at where the security risks are and, obviously, Russia, China, and Argentina are on that top-10 list for hacking attempts and spam. The ability to very definitively block those definitely helps out a lot.

We do have a select set of domains and websites that we do want to receive. We want to make sure that they get through. Some of them were initially blocked as spam so we added them to the filter and now they come through just fine. Others that we specifically do not want to receive from can be easily blocked, so that we don't have to worry about them as well. It's a very simple interface.

While I haven't looked specifically at how much the geo-blocking is blocking, I would estimate it is somewhere in the 40 to 50 percent range. It is almost like a "pre-block." It's that first level, eliminating emails we definitely don't want.

We use TitanHQ SpamTitan in our organization and deploy it as a service for our clients. The primary use case is as a spam filter and for email sandboxing, which allows suspicious emails to be isolated, safely analyzed, and deleted if necessary. We have used the sandboxing feature for a month and implemented it for our clients instead of Microsoft 365 Defender because it's now included in the SpamTitan solution.

We realized the benefits from day one because it filters out all the spam emails. That means we don't need to spend time examining or deleting spam emails because the product does that for us.

SpamTitan is our primary defense for email against spam and viruses.

We have it running on a virtual machine image that they gave us. It is hosted in our data center.

We have noticed a trend of approximately 5% growth in spam per year, versus legitimate email, and SpamTitan seems to catch almost all of it.

Using SpamTitan saves us a ton of time. We have users that get literally thousands of junk emails a day. The longer you are at an organization, the more spam you seem to accumulate, and it seems mostly the owner specifically. In our scenario, they went from getting like two or three thousand junk emails a day, to now just two reports a day. They don't have to go through each email to filter what's actual work and what's just junk.

We had some users that were spending two or three hours going through email. There is a huge difference for some people, although it depends on the user. Some people do not use email often so it's not really beneficial for them. For the people that spend a lot of time sending and receiving email, it's saved quite a bit of time. It is upwards of hours in a day. Also, it saves me a ton of time because it prevents them from clicking the wrong thing.

Twice a day, it sends a report of what it has caught. I haven't actually looked at the report in perhaps two years because the accuracy for my inbox was always dead on. At the same time, however, we have a lot of users that check the report all the time. One reason is that they may have a new client that is accidentally classified as spam, or they receive a legitimate email that contains a lot of spam keywords. One of our clients is a large equipment manufacturer and they send legitimate emails with marketing taglines that sometimes get flagged as spam. For the most part, we have very few false positives.

I work for a city government, and SpamTitan provides front-end protection for any incoming email. It scans for viruses or any malware that comes across the email. I also block some countries using geoblocking features in the software. 

For example, since we don't do business with China, we block any emails coming from there because most of them try to do something malicious. 

SpamTitan has led to a tremendous reduction in spam intake. Employees will enter their email when registering for a website, which gets sold off to a million places. 

Since we implemented the solution in 2018, about 74 percent of our messages have come in clean, so 26 percent were spam or other rejected emails. That equals about 2 million clean messages and 600,000 emails that were geoblocked, flagged as spam, or otherwise rejected because of viruses or bad attachments.

SpamTitan has also improved our catch rate and reduced false positives relative to our previous solution. It's hard to say how much because I wasn't in that area of operations at the time, so I wasn't involved with our previous spam solution. 

I'm not sure if it was a configuration issue, but the catch rate was probably the opposite. In other words, three-quarters of the mail coming through was spam and only a quarter was clean. 

Implementing SpamTitan made our operations a lot more efficient because the users have accounts and can check for spam. If it's a false positive, they can release it and get the email. With the old system, they had to go to two different spam portals. It was convoluted, and I don't think too many people have used it.

It's hard for me to quantify the amount of time our employees save. I don't have those statistics. However, it saves time if your inbox isn't filled with spam. You don't need to waste time filtering through the junk. The city's communications through email have become a great deal more efficient, but I don't have statistics to back that up.

Our security has improved, as well. A virus hit the entire city government, and we believe the infection came through email. We reevaluated our products after that. We changed our antivirus and firewalls and switched our spam solution to SpamTitan. We changed almost every security product that we had to something better.