Our company uses the solution to provide email protection services to customers.
Great for deepening APT protections but insufficient for scam emails
Pros and Cons
- "The interface is really good."
- "The send box needs improvement to match other products."
What is our primary use case?
What is most valuable?
The performance is great.
Function checks for reputation, vaccine, and email systems are better than what is offered by other products.
The interface is really good.
What needs improvement?
The send box needs improvement to match other products.
The solution does not check scam emails which is a critical need for our customers.
It would be beneficial to deepen the ASM and ATO. Phishing emails are really dangerous and steal information so we want to tag them as scams.
For how long have I used the solution?
I have been using the solution for three years.
Buyer's Guide
Trend Micro Email Security
November 2024
Learn what your peers think about Trend Micro Email Security. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,660 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution is mid-range for stability so I rate it a five out of ten.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
I have not used technical support. Our company has an analyst engineer who handles any hardware or malware issues.
Which solution did I use previously and why did I switch?
I also use FireEye EX.
How was the initial setup?
The initial setup is simple.
What about the implementation team?
We implement the solution for our customers.
What's my experience with pricing, setup cost, and licensing?
The solution is inexpensive so we recommend it to small to mid-sized businesses.
Which other solutions did I evaluate?
I distribute the solution to customers because it is inexpensive and will deepen their APT protections. It is appropriate for small or medium-sized businesses.
I recommend FireEye EX to customers in the mid-priced category because it is SaaS and can be used at the same time as APT for send box management. The mirror feature can run many tests at the same time with good performance.
What other advice do I have?
I rate the solution a six out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Trainee Engineer - Systems & Security at Connex Information Technologies
Reliable and provides good spam protection and email continuity features
Pros and Cons
- "The most valuable features of the solution are spam protection and email continuity."
- "I would like to see more integration of Trend Micro Email Security with different platforms."
What is our primary use case?
We use Trend Micro Email Security for customers who need spam protection.
What is most valuable?
The most valuable features of the solution are spam protection and email continuity. Even when the customer email servers are down, we can still send emails through Trend Micro Email Security. Trend Micro Email Security is a reliable solution.
What needs improvement?
The solution's multi-tenancy could be improved. I would like to see more integration of Trend Micro Email Security with different platforms.
For how long have I used the solution?
I have been using Trend Micro Email Security for a couple of years.
What do I think about the stability of the solution?
Trend Micro Email Security is a stable solution.
I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
Trend Micro Email Security is a scalable solution. We have 20 customers for Trend Micro Email Security, and they have about 10,000 emails.
I rate the solution a nine out of ten for scalability.
How was the initial setup?
We need to get a small downtime and deploy the solution.
What about the implementation team?
Trend Micro Email Security can be deployed within 15 to 30 minutes. I can deploy the solution by myself. The customer needs to route their emails to the given metrics.
What's my experience with pricing, setup cost, and licensing?
Trend Micro Email Security is not an expensive solution. Our customers need to pay an annual licensing fee for Trend Micro Email Security.
What other advice do I have?
Trend Micro supports both on-premises and cloud deployment of the solution. The advanced threat protection of Trend Micro Email Security has the certificate of the latest reports. The solution's user interface is good, and we can export the UI interfaces as PDFs. Trend Micro Email Security has user-friendly dashboards.
I would recommend Trend Micro Email Security for customers who need spam protection.
Overall, I rate the solution a 9 out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Last updated: Apr 8, 2024
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Trend Micro Email Security
November 2024
Learn what your peers think about Trend Micro Email Security. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,660 professionals have used our research since 2012.
Cyber Security Engineer at Defa3 cyber security
Effective phishing prevention, simple initial setup, and high availability
Pros and Cons
- "The most valuable feature of Trend Micro Email Security is effective phishing prevention."
- "The patch management could improve in Trend Micro Email Security."
What is our primary use case?
We are using Trend Micro Email Security for overall email security from threats, such as anti-phishing, anti-spam, and fraud prevention.
How has it helped my organization?
Our organization's protection has been improved thanks to Trend Micro Email Security. Their focus has now expanded to include not only stopping phishing and malware but also enhancing their response to fraud and targeted attacks. They have deepened their expertise in infiltration and provide enterprise-level security, with a centralized posture for added convenience. Additionally, Trend Micro Email Security offers file storage and endpoint security.
What is most valuable?
The most valuable feature of Trend Micro Email Security is effective phishing prevention.
What needs improvement?
The patch management could improve in Trend Micro Email Security.
For how long have I used the solution?
I have been using Trend Micro Email Security for approximately one year.
What do I think about the stability of the solution?
The performance of Trend Micro Email Security is good compared to other solutions.
I rate the stability of Trend Micro Email Security a ten out of ten.
What do I think about the scalability of the solution?
The solution is able to scale. It is flexible.
We have a large team using the solution, approximately 100.
I rate the scalability of Trend Micro Email Security a ten out of ten.
How are customer service and support?
The support could improve the ground-level support. There are some delays in the support requiring the customers to have partners for assistance.
I rate the support from Trend Micro Email Security an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used Check Point Email Security and it was good. We were able to apply the agents needed easily.
Comparing Check Point Email Security and Trend Micro Email Security, Trend Micro is a more well know company and endpoint security. Check Point is new to email security. Trend Micro Email Security has more phishing and malicious detection prevention capabilities than Check Point Email Security.
How was the initial setup?
The initial setup of Trend Micro Email Security is simple.
What about the implementation team?
The solution was deployed in-house.
What's my experience with pricing, setup cost, and licensing?
The price of Trend Micro Email Security is more than Sophos' similar solution.
I rate the price of Trend Micro Email Security an eight out of ten.
What other advice do I have?
I would recommend others try Trend Micro Email Security, as without doing a POC, you may not be able to access certain features, despite a lot of existing material being available online. However, experiencing something practically can make a significant difference in understanding and using Trend Micro, as it can alter the user's mindset.
I rate Trend Micro Email Security a ten out of ten.
Deploying and integrating it is very simple, and even users with minimal experience with the software can easily manage it. They can start using and getting familiar with the tool within a week, allowing them to train and become comfortable with it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Administrator at Namcol
Highly effective and user-friendly
Pros and Cons
- "The most valuable features include email filtering to block spam and phishing attempts, the use of DMARC for email authentication, and robust malware scanning."
- "The only negative thing about Trend Micro Email Security is its price. It could be less expensive."
What is our primary use case?
We use it for email security, to protect against email threats like spam, phishing, and malware. This helps keep our email communications safe and secure.
What is most valuable?
The most valuable features include email filtering to block spam and phishing attempts, the use of DMARC for email authentication, and robust malware scanning. Trend Micro Email Security is highly effective and user-friendly. It is automated, requires minimal manual intervention, and provides useful notifications.
What needs improvement?
The only negative thing about Trend Micro Email Security is its price. It could be less expensive.
For how long have I used the solution?
I have been using Trend Micro Email Security for about 10 months.
What do I think about the stability of the solution?
Trend Micro Email Security is quite stable. We have not had any issues with its stability.
What do I think about the scalability of the solution?
It is a highly scalable solution.
How are customer service and support?
The Trend Micro technical team was highly responsive and provided good support.
Which solution did I use previously and why did I switch?
We used a different solution before but switched to Trend Micro because they offered more comprehensive solutions and better integration capabilities. Trend Micro provides a wider range of features and services, making it a more attractive choice for our email security needs.
How was the initial setup?
My experience with the initial setup of Trend Micro Email Security was quite straightforward. It is user-friendly and works seamlessly with agents. The deployment took a few days. The key part of the setup is getting the agent installed on all endpoint devices for complete email security.
What's my experience with pricing, setup cost, and licensing?
Trend Micro Email Security is a bit expensive. I would give it a seven out of ten in terms of costliness.
What other advice do I have?
Overall, I would rate Trend Micro Email Security as an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Security Engineer at a computer software company with 51-200 employees
A stable solution that filters out spam and other unwanted content from the mailbox of its users
Pros and Cons
- "The solution's initial setup process was easy since it was deployed on the cloud."
- "In our company, we found out that the solution wasn't well-tested by Trend Micro, resulting in a performance and bandwidth problem."
What is our primary use case?
Customers have specific needs regarding the use cases of Trend Micro Email Security. They require a solution to manage email onboarding and offboarding, allowing them to filter out spam and other unwanted content from their Outlook mailbox. They need a solution that can integrate with on-premises solutions to manage security and policies to block bad IPs, domains, and files. The solution should also be able to analyze files and scan them from outside sources. These features are essential to meet the needs of the clients.
What needs improvement?
In our company, we require IT engineers who can execute integration procedures. For this, they need a clear guide. I had an issue when I worked on another project involving FortiWeb and web gateway, where web gateway also works with Trend Micro Email Security. In our company, we found out that the solution wasn't well-tested by Trend Micro, resulting in a performance and bandwidth problem. Sometimes, we discovered that support from the solution's end was occupied with cloud-related activities on a specific day. However, some customers require a gateway in their country due to cybersecurity regulations that force companies to comply with specific regulations. Therefore, for the cloud solution, they need to choose a location near their country or in their country if possible. If a data center is located in another country that has political conflicts, it can create issues for engineers and top management. In my experience, they didn't test the solution for performance and lacked simple guides to assist engineers without the need for a support ticket, especially for longer projects.
For how long have I used the solution?
My company is an IT enterprise. So, we work with the final customer. We provide our customers with services like integration and providing solutions, like antivirus, EDR, privacy management, and so on.
I have been using Trend Micro Email Security for three years. Also, I am using the solution's latest version.
What do I think about the stability of the solution?
The stability of the solution is good, but the web proxy and web gateway solutions are not stable. We had to perform some patching and configuration setup after a long time due to issues we encountered during the six-month integration process. It was problematic because Trend Micro did not test the solution thoroughly before making it available to the public. Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
Certain skills are required, such as understanding email workflow from the exchange server to the client's laptop and to the firewall and image gateway. Troubleshooting skills are also necessary in case of deployment issues. Additionally, since the image gateway is cloud-based, knowledge of cloud computing may be beneficial.
Most of our clients using the solution are medium-sized businesses.
How are customer service and support?
The technical support for Trend Micro Email Security is okay. However, for other solutions, I believe they need to improve their support because even when I open a ticket, the response is slow, and sometimes we have to work with the development team and wait for troubleshooting, which takes a lot of time. It depends on the support engineer who handles the tickets. I rate the technical support a six out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Previously, I worked with Fortinet FortiWeb and FortiGate. The managers in charge of selecting partners decided to work with the partner we have for FortiGate, which we use for firewalls. However, for other needs, we work with different partners, like Sophos or others.
How was the initial setup?
The solution's initial setup process was easy since it was deployed on the cloud. However, the guide for the initial setup didn't provide us with a proper explanation. The issue we face with Trend Micro is that they do not provide us with the necessary information on how to integrate their solution into our system. Their guide only provides a general overview, and we must contact them whenever we encounter a problem. It is up to us to search and find the best architecture for implementing and deploying the solution, determine where it should be deployed, and what level of access we need to grant it in the firewall. This kind of specific information is crucial for system and security engineers in order to meet the requirements for successful implementation.
The deployment process can be carried out in two weeks. Four people are needed for the deployment process, including an engineer to manage the solution, an engineer to manage the exchange with the editor, and an engineer to integrate the solution.
For maintenance and support, we have a contract with Trend Micro that provides us with support, and we pass on this support to our customers. As we are not the end customer but a partner providing IT services to enterprises, it is important that we have the support of Trend Micro to ensure that we can meet the needs of our customers effectively.
What's my experience with pricing, setup cost, and licensing?
Price-wise, it is a cheap solution. I rate the solution's pricing a one on a scale of one to ten, where ten is expensive. Annual payments are made for the licensing.
What other advice do I have?
Before selecting a solution, it's important to work on the email policy. This is because a problematic policy can result in email blocking, which can negatively impact email communication. If there are some trusted partners or domains, they should be added to the whitelist so that the policy does not affect their emails. However, it's crucial to ensure that important emails are not blocked, especially those crucial for top management or business purposes. Therefore, policy management is essential, and companies should make sure that their policies are well-optimized to avoid blocking important emails.
I rate the overall solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
CEO at Haniya Technologies
Robust with a good antivirus engine and good reliability
Pros and Cons
- "The initial setup is not overly complex."
- "While they are good, not 100% of email is protected just yet."
What is our primary use case?
We have implemented the solution for a few clients.
What is most valuable?
The Email Security solution from Trend Micro is quite a strong solution. The antivirus engine is quite strong, which is one thing the partners and clients prefer.
The biggest selling point is the GUI. The administration is very easy. For anyone who knows a little bit about IT, or is a little bit technical, can run the solution easily and administer it as well.
The initial setup is not overly complex.
It is a product that offers good stability.
We can scale the solution if we need to.
What needs improvement?
Sometimes, especially when you are hit by ransomware, there are issues. The hardest thing to deal with is spam email, which you can actually protect your network from. They could improve the database or the engine to make it more robust to stop those kinds of emails. Even if an end user tries to open those emails, normally, they will send you the zip file or a website address or something like that, and the end user will get in trouble if they try to open anything. Therefore, if Trend Micro can improve its engine to stop those kinds of new ransomware, that would be a big plus for them. While they are good, not 100% of email is protected just yet.
It's quite pricey.
In Email Security, they basically pretty much cover everything. They can't add anything else. If they try to add something in, it might also slow down the computers and the process. I don't think they will add anything in the near future.
For how long have I used the solution?
I've used the solution for a while. It's been four to five years.
What do I think about the stability of the solution?
The solution is very stable and reliable. It's not overly complex or difficult.
What do I think about the scalability of the solution?
The solution can scale. They have a few products you can add on with Email Security, which can help you secure your network using other security products. Therefore, it is very much scalable.
How are customer service and support?
We've dealt with technical support. They are great. They're on-time and very quick.
Which solution did I use previously and why did I switch?
I am also familiar with Kaspersky.
I would rate Trend Micro better than Kaspersky.
How was the initial setup?
The solution is very straightforward and simple. It's not overly complex. It takes about an hour or two to have everything set up.
You only need two people to manage the solution if you have around 1,000 users.
What's my experience with pricing, setup cost, and licensing?
The cost can be pretty high. Due to their cost, it's okay for the enterprise and the corporate level companies. They are the ones who go for Trend Micro Email Security. A small company does not go for it due to the cost.
I'd rate the solution two out of five in terms of affordability.
What other advice do I have?
I'm a Trend Micro reseller.
The solution could be deployed either on the cloud or on-premises. It depends on the client what he actually requires. Both of them have similar kinds of features. No one is better than the other, however, personally, I prefer on-premises.
I'd rate the solution eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Head of IT at a financial services firm with 11-50 employees
A robust solution for email protection with quick performance
Pros and Cons
- "Trend Micro Email Security is a robust solution with quick performance. It works autonomously without the need for an administrator."
- "The tool's dashboard is old."
What is our primary use case?
We use the solution for email protection.
What is most valuable?
Trend Micro Email Security is a robust solution with quick performance. It works autonomously without the need for an administrator.
What needs improvement?
The tool's dashboard is old.
For how long have I used the solution?
I have been working with the product for more than 10 years.
What do I think about the stability of the solution?
I rate the tool's stability a ten out of ten.
What do I think about the scalability of the solution?
My company has 50 users. I rate Trend Micro Email Security's scalability an eight out of ten.
How was the initial setup?
Trend Micro Email Security's deployment is straightforward. It can be done in a few hours. We have three resources to help with the maintenance.
What other advice do I have?
I rate the product a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant Architect - Cybersecurity & Infrastructure at a computer software company with 51-200 employees
It has inter-domain security features that solutions from other vendors lack
Pros and Cons
- "Trend Micro has inter-domain security features that solutions from other vendors like Forcepoint lack."
- "I rate Trend Micro support four out of 10. The support in our region isn't very good. They do not respond quickly when we open up a case."
What is our primary use case?
We use Email Security to protect our email accounts. We have about 20,000 users.
What is most valuable?
Trend Micro has inter-domain security features that solutions from other vendors like Forcepoint lack.
For how long have I used the solution?
I have used Email Security for six years.
What do I think about the stability of the solution?
We haven't seen any issues from Trend Micro, and we've also been fine-tuning the performance.
What do I think about the scalability of the solution?
I rate Trend Micro Email Security nine out of 10 for scalability.
How are customer service and support?
I rate Trend Micro support four out of 10. The support in our region isn't very good. They do not respond quickly when we open up a case.
How would you rate customer service and support?
Neutral
How was the initial setup?
Implementing Trend Micro is straightforward. We have a hybrid deployment. The cloud-based version is plug-and-play. The on-prem component is a bit more difficult, but it's manageable.
What's my experience with pricing, setup cost, and licensing?
Trend Micro is considerably more expensive than other solutions.
What other advice do I have?
I rate Trend Micro Email Security eight out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Updated: November 2024
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