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General Manager -Mfg at a consumer goods company with 5,001-10,000 employees
Real User
Easily configurable solution suitable for small to medium businesses
Pros and Cons
  • "The best features are that it is very convenient to configure new rules onto it and it gives very good insight on what has entered my system and what the email security solution has taken action upon."
  • "There is a lot of room for improvement towards the phishing kind of email filtering, with the different hijacking attacks, and with the kind of password attacks which these phisher attackers do."

What is most valuable?

From an email security standpoint, the best features are that it is very convenient to configure new rules onto it and it gives very good insight on what has entered my system and what the email security solution has taken action upon. It has future analytical insight on what kind of attacks it could come across which would have already penetrated your system that you should be aware of. If there is anything which has already propagated inside the system, we can look into the other email security solutions to get that validated and then it gets things under control.

What needs improvement?

There is a lot of room for improvement towards the phishing kind of email filtering, with the different hijacking attacks, and with the kind of password attacks which these phisher attackers do. The engine is intelligent enough to block any link which is coming in the email because it checks the quality of the reputation of the link. But it is written by a very intelligent person using a very localized domain so it lacks that functionality. There are other solutions available in the market, such as Proofpoint and Barracuda, that have slightly better intelligence around that, maybe they have more attack feeds coming in or maybe they are working a little harder on the resource side. Their response towards such emails is very granular whereas Trend Micro's is higher.

Maybe email security is not the goal for Trend Micro, because the other players like Proofpoint, Barracuda and Microsoft are working essentially on the email security. So they are very focused and since the products are completely driven towards email security they give a better posture and have better performance there. But from a threat prevention point of view and as the first wall of anti-virus defense, Trend Micro tends to be a superior product.

For how long have I used the solution?

I have been using Trend Micro Email Security for two and a half to three years.

What do I think about the stability of the solution?

Stability-wise, we have not found any challenges so far.

I don't know if I can fully comment on that, because we have a limited base, a limited number of users, and maybe our organization is not the organization which should ideally comment on the stability. But the solution has been available all the time, there was no downtime in our service period and we are not facing any challenges regarding availability.

Buyer's Guide
Trend Micro Email Security
October 2024
Learn what your peers think about Trend Micro Email Security. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.

How are customer service and support?

In India they provide very good support.

We have not faced any kind of challenges here. I'm not sure about other regions and their services there. For us, it has been a very good experience, because the vendor we work with has very good expertise in Trend Micro. The OEM itself is there and they are available most of the time, even 100% of the time. So it's good.

Whenever we had some issues with our email services, they were all available.

How was the initial setup?

The initial setup was very straightforward. I think it took us 15 days.

It was very, very quick because we were on the cloud setup. It was just a few steps so that our emails go there, get filtered and then come back to us. Then a few fine tunings so that we don't block legitimate emails.

Which other solutions did I evaluate?

I think the email security domain is a very mature domain now. If you look at Gartner, for example, they have stopped publishing their quadrants for email security because they have declared that it's a very mature market and players which are in email security already know that they are very deep into the services.

What other advice do I have?

On a scale of one to ten, I would give Trend Micro Email Security a seven.

Some of their features should focus more on preventing the emails which are malicious in nature from entering into the user mailbox and they should have a feature to completely remove it from the entire email system. For example Microsoft has an option where if there is a malicious email you can just identify it and with one click you can delete every email in the system in the organization for whoever has received it. Similarly, there must be some kind of awareness mechanism for the user, even for whoever is not receiving it. They should be able to send out some kind of email or some kind of awareness to the user not to respond to any malicious services. In my experience throughout my career, making your users aware of email threats helps to get control of the threat by almost 70%.

If you receive 10 emails out of which four to five would be spams, one or two may be malicious. If you are aware of it you will not respond to it. But in the initial stages, you might have clicked on the link or responded to their request. But eventually, when you learn about these malicious things, you automatically hesitate responding to them, or maybe you just don't read them. Those kinds of responsive behavior comes with time. If you teach your people they will not respond and your email security solution will look better because people will not get into the wrong traps.

For small to medium sized business, Trend Micro Email Security fits very well because cost-wise it is effective and because their technical resources are widely available in India, the Asia Pacific region, and in Europe. However, when we look at it from an enterprise user perspective, where the number of users can be huge, we take more of a risk opting for a less expert solution. In terms of email security, I would not rate Trend Micro as an expert solution. There are others available which are doing this better than Trend Micro. Once Trend Micro is at their scale, at that point only would I recommend Trend Micro. But for the small and medium industries, I would recommend it because they have limited budgets and they work in a different sector of the market.

But for the enterprise customers, I think they should look at some better solutions which are dedicated for email security. Email is the most critical part of the organization, so you should always choose the expert.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Wisnu Nursahid - PeerSpot reviewer
General Manager of Technical Division at VTI
Real User
Top 5
Has good email and signature-based protection
Pros and Cons
  • "The email and the signature based protection is the most valuable feature."
  • "The enterprise security feature needs improvement."

What is most valuable?

The email and the signature-based protection is the most valuable feature. 

What needs improvement?

The enterprise security feature needs improvement. 

For how long have I used the solution?

I have been using Trend Micro Email Security for five years. 

What do I think about the stability of the solution?

It is a stable solution. 

What do I think about the scalability of the solution?

It is a scalable solution.

How are customer service and support?

The technical support team is good. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have worked with Sophos, Fortinet and Kaspersky. The solution choosing depends a lot on the customers. Also since we want to carry everything together so Trend Micro was a good option for us.

What's my experience with pricing, setup cost, and licensing?

It's a VPN solution. Trend Micro is reasonably priced. 

What other advice do I have?

It is a good solution for the security and protection channel. I rate the overall solution an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Trend Micro Email Security
October 2024
Learn what your peers think about Trend Micro Email Security. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
Senior Systems Engineer at a tech services company with 11-50 employees
Real User
Top 10
Scalable product with easy implementation process
Pros and Cons
  • "Trend Micro Email Security’s most valuable feature is spam filtering."
  • "There needs to be more documentation for the product."

What is most valuable?

Trend Micro Email Security’s most valuable feature is spam filtering.

What needs improvement?

There needs to be more documentation for the product.

For how long have I used the solution?

We have been using Trend Micro Email Security for about two years.

What do I think about the stability of the solution?

I rate its stability a seven out of ten.

What do I think about the scalability of the solution?

It is a scalable product.

How are customer service and support?

Trend Micro Email Security’s technical support team is good.

How would you rate customer service and support?

Neutral

How was the initial setup?

Trend Micro Email Security is easy to implement. We help our customers deploy it. It takes around two days to complete the process.

What other advice do I have?

The product is easy to use. It is easy to integrate with other vendors as well.

I rate it an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Technical Associate at IntimeSolutions
Real User
Top 5Leaderboard
Good spam protection and threat blocking with responsive support
Pros and Cons
  • "It does a good job of ensuring users are not compromised via email."
  • "They need to adjust the spam filtering and make it stronger."

What is our primary use case?

We primarily use the solution for email security. We use it to stop malicious threats, such as phishing emails, spam, et cetera. We help our organization protect its users and email from suspicious IPs. We can block things like suspicious emails and certain IPs. Even if one email is compromised, we can stop anything from spreading. 

What is most valuable?

The spam protection has been great. 

It helps us from attacks.

We can block certain domains.

It does a good job of ensuring users are not compromised via email.

If anyone is sending company data, we are able to monitor that. 

When a Microsoft mailbox is down, we can still get the email content. 

The product is stable and reliable. 

It can scale well. 

What needs improvement?

We have had to deal with some spam. They need to adjust the spam filtering and make it stronger. 

It would be ideal if they had even better protection on offer to keep users even safer. 

For how long have I used the solution?

I've been using the solution for one year and five months. 

What do I think about the stability of the solution?

It's a stable solution. It's reliable. There are no bugs or glitches. It doesn't crash or freeze. It's easy to manage and understand everything. 

What do I think about the scalability of the solution?

It's a scalable product. It's easy to expand the license at any time. 

We have seven customers using the solution at this time. 

How are customer service and support?

Technical support is very quick. They are helpful and responsive. We're happy about this, as email can be very sensitive and we appreciate they act fast. They have a support number you can call if you run into issues. 

How was the initial setup?

The initial setup of the solution is straightforward. There are two types of configurations: inbound and outbound. We can easily deploy both and manage everything once it is set up. 

It might take about 30 minutes to implement the solution, depending on the requirements and if any settings need to be adjusted. The configurations might take about ten minutes. 

What's my experience with pricing, setup cost, and licensing?

The solution has an annual license that users must pay. 

What other advice do I have?

I'd recommend the product to others. 

I'd rate the solution nine out of ten. It's a good product. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
IT Admin at Kit
Real User
Top 20
The solution is easy to deploy, and the technical support is good, but it must provide better customization features
Pros and Cons
  • "The technical support is good."
  • "The product must provide better customization features."

What is our primary use case?

We are using the product for email security and email protection.

What is most valuable?

I like the solution’s dashboard. We can manage the configuration and everything else from the dashboard.

What needs improvement?

The product must provide better customization features.

For how long have I used the solution?

I have been using the solution for one year. I am using the latest version of the solution.

What do I think about the stability of the solution?

I rate the tool’s stability an eight out of ten.

What do I think about the scalability of the solution?

We have more than a hundred customers.

How are customer service and support?

The technical support is good.

Which solution did I use previously and why did I switch?

We are also working with FortiGate, Check Point, and Palo Alto.

How was the initial setup?

The initial setup is not difficult. The solution is deployed on the cloud. The product can be deployed in a couple of minutes.

What about the implementation team?

We need some agent to install the solution in the endpoint security. In security, we must open services on the firewall and communicate with the local exchange. Then, we need to whitelist a couple of URLs and IP addresses. We also provide support maintenance to our customers. We have a dedicated team of five people for cyber security and six people in the firewall and network team. Nine of these people are engineers.

What's my experience with pricing, setup cost, and licensing?

The tool must improve its pricing.

What other advice do I have?

I have a background in network and firewall security. We provide devices according to our customers’ needs. There are multiple system integration companies available in Bahrain. I would recommend the solution to others. Overall, I rate the solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Information Security Officer at a financial services firm with 51-200 employees
Real User
Top 20
Good phishing protection, expandable, and offers good technical support
Pros and Cons
  • "It is mostly stable."
  • "Sometimes malicious email gets past the email gateway."

What is our primary use case?

We primarily use the solution to protect against phishing attempts and for ant-spam. 

What is most valuable?

The protection against phishing is great.

It is mostly stable.

The product can scale.

Technical support is helpful.

What needs improvement?

Sometimes malicious email gets past the email gateway. This needs to be improved. 

It would be nice if they offered an extra layer of security. They could, for example, have multi-factor authentication or encryption. 

Pricing is high.

For how long have I used the solution?

I've been using the solution for a half year. 

What do I think about the stability of the solution?

The solution is stable and reliable. The only issue is when emails get through the gateway. However, for the most part, it is reliable. 

I'd rate the general stability eight out of ten. 

What do I think about the scalability of the solution?

The solution is scalable and easy to expand. 

More than 100 people are using the solution right now. 

How are customer service and support?

We have contacted technical support. They are good. They are helpful and responsive. 

Which solution did I use previously and why did I switch?

I did not previously use a different solution.

How was the initial setup?

The initial setup was a bit complex as it was the first time I attempted to use the tool.

I'm not sure how long the deployment took. The implementation was mostly completed when I joined the company. 

This is a POC. We're still in the middle of the assessment. We're not sure f we will continue with this solution or try something new. 

The maintenance is pretty minimal at this time. 

What's my experience with pricing, setup cost, and licensing?

The solution is a bit expensive. I'm not sure what the licensing terms for the product are. 

Which other solutions did I evaluate?

We've looked into other options; however, we haven't started using anything else. 

What other advice do I have?

We're a customer and end-user. 

I've been using the latest version of the solution. 

I'd rate the solution eight out of ten. It's pretty good email security overall.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Abdulahad Kawaf - PeerSpot reviewer
Network security engineer at Safe Decision Co. LLC
Real User
Top 5
An easy-to-use solution that provides a strong defense against attacks
Pros and Cons
  • "The tool provides a strong defense against attacks. It is also easy to use. Trend Micro Email Security's integration capabilities are great."
  • "The solution's configuration policy should be easier."

What is most valuable?

The tool provides a strong defense against attacks. It is also easy to use. Trend Micro Email Security's integration capabilities are great. 

What needs improvement?

The solution's configuration policy should be easier. 

What do I think about the stability of the solution?

I rate the tool's stability a ten out of ten. 

What do I think about the scalability of the solution?

I rate Trend Micro Email Security's scalability as seven out of ten. My company has 1000 users. 

What was our ROI?

The solution is worth its money. 

What other advice do I have?

I rate the overall product a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
CBO at a security firm with 11-50 employees
Reseller
Provides email security like spam filtering, protection from spam fishing, and protection from fraudulent content
Pros and Cons
  • "Trend Micro Email Security has a feature for secure protection of OneDrive, Google Drive, and CloudApp security."
  • "There is a limitation when customers are using their email from a third-party solution that isn't from Trend Micro."

What is our primary use case?

This solution is used for email security like spam filtering, spam protection from spam fishing, and protection from fraudulent content.

The solution can be on-prem or on cloud. We implement it as a cloud solution.

What needs improvement?

There is a limitation when customers are using their email from a third-party solution that isn't from Trend Micro.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

It's cloud-built, so it's scalable.

How are customer service and support?

There is a local team, and they're responsive. I would rate them 4 out of 5.

Which solution did I use previously and why did I switch?

Trend Micro Email Security has a feature for secure protection of OneDrive, Google Drive, and CloudApp security. With Barracuda, these features are not available for protection of OneDrive or Google Drive.

How was the initial setup?

It's not easy, but it's not very difficult.

I would rate the setup for implementation 4 out of 5.

What about the implementation team?

Everything is hosted on the Trend Micro Cloud. They provide an agent, and the agent installs the solution on the user's PC. There is no hardware required for implementation.

What's my experience with pricing, setup cost, and licensing?

The cost is about $6,000 for 300 users for one year. Compared to Barracuda, it's not expensive.

What other advice do I have?

I would rate this solution 7 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Download our free Trend Micro Email Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
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Buyer's Guide
Download our free Trend Micro Email Security Report and get advice and tips from experienced pros sharing their opinions.