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Pros & Cons summary

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Prominent pros & cons

PROS

Trend Micro Managed XDR protects all layers.
It features an effective detection and response methodology against virus and ransomware attacks.
It significantly improves threat detection and response times.
Customers have reported high satisfaction with both performance and support.
Many clients experience enhanced threat detection capabilities.

CONS

Trend Micro Managed XDR could improve its support documents for better customer presentation.
More automation features could be added.
There is a need for greater integration of non-Microsoft devices.
Lack of local language support in Oman is a drawback.
Being cost-effective is crucial; offering various services at different price points can help.
 

Trend Micro Managed XDR Pros review quotes

Akshay Srivastava - PeerSpot reviewer
Mar 11, 2024
The initial setup is very straightforward. CIOs appreciate the ease of installation, server configuration, and the user-friendly dashboard.
SS
Apr 12, 2023
I appreciate the detection and response methodology used against virus and ransomware attacks.
JhanzaibAwan - PeerSpot reviewer
Mar 7, 2024
The tool has significantly improved threat detection and response times for my clients' organizations. The solution has performed exceptionally well, and my customers are pleased with both the performance of the system and the support they receive.
Find out what your peers are saying about Trend Micro, Secureworks, Sophos and others in Managed Detection and Response (MDR). Updated: December 2024.
824,067 professionals have used our research since 2012.
Hesham Hady - PeerSpot reviewer
Mar 14, 2024
Trend Micro Managed XDR has indeed enhanced our customers' threat detection capabilities. Many of our clients are utilizing it and have experienced positive outcomes. Overall, I would recommend it, especially considering the rising popularity of Trend Micro and its excellent product support.
reviewer1802343 - PeerSpot reviewer
Mar 14, 2022
The most valuable feature of Trend Micro Managed XDR is that it protects all of the layers.
 

Trend Micro Managed XDR Cons review quotes

Akshay Srivastava - PeerSpot reviewer
Mar 11, 2024
The main drawback is the lack of local language support in Oman.
SS
Apr 12, 2023
There is a need for greater integration of non-Microsoft devices.
JhanzaibAwan - PeerSpot reviewer
Mar 7, 2024
Being cost-effective is crucial, allowing customers with lower budgets to access the services. Offering a range of services at various price points ensures that customers can find suitable options without being compelled to explore alternative products or vendors.
Find out what your peers are saying about Trend Micro, Secureworks, Sophos and others in Managed Detection and Response (MDR). Updated: December 2024.
824,067 professionals have used our research since 2012.
Hesham Hady - PeerSpot reviewer
Mar 14, 2024
The product could benefit from some improvements in its interface and organization. Functionality-wise, it performs well, but there's room for enhancement in terms of user-friendliness. There are ample resources like documents and videos provided by most vendors to assist users, although reaching out for direct support might not always be straightforward.
reviewer1802343 - PeerSpot reviewer
Mar 14, 2022
Trend Micro Managed XDR could improve its support documents. This would allow us to explore the solution better and provide a better presentation to our customers. Addiontaally, there could be more automation features.