I mostly use it for network diagrams. It is a standard solution for creating this kind of stuff.
Systems Administrator at a government with 201-500 employees
It is stable and easy to set up
Pros and Cons
- "It is stable. I have never experienced any issues."
- "It can be complex. If you don't know a little bit about it, it can get really confusing."
What is our primary use case?
What is most valuable?
It is stable. I have never experienced any issues.
What needs improvement?
It can be complex. If you don't know a little bit about it, it can get really confusing.
For how long have I used the solution?
I have been using Visio off and on for around 15 years.
Buyer's Guide
Visio
March 2025

Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,388 professionals have used our research since 2012.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
We have around ten users from IT, engineering, and HR. HR uses it for flow charts or organization charts.
How are customer service and support?
I have never used their technical support.
Which solution did I use previously and why did I switch?
It has always been Visio. The first one I used was in 2003.
How was the initial setup?
The initial setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
I haven't looked at the prices lately. We have an older copy, and it was a couple of hundred dollars for this software. That's a huge expense.
What other advice do I have?
I would rate Visio an eight out of ten, and that's just because I don't know how to use it fully. I know it does a whole lot. It has plenty of training. I wish I had more time to actually get really good at it.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

The system keeps track of each of its connections which has simplified the process for us
Pros and Cons
- "It keeps track of its connections as you move things around."
- "System architecture could be improved."
What is our primary use case?
I use this solution as a graphic design tool for breaking down a flow or process. I'm a systems engineer and customer of Visio.
What is most valuable?
I like the fact that as you drag and move things around, everything keeps track of each of its connections. So you don't have to be bothered by mechanics of connecting things again in the right place. It just follows on. It's also a good diagramming tool.
What needs improvement?
I've had a variety of issues, usually related to the system architecture. It's almost like a general purpose tool but it's important to understand the interfaces and the components and how they're related to each other. It would be helpful if you could layer things easily for the diagrams so you can decompose a given object and see it both at the macro and at the breakout level and still have those kinds of connections would remain.
For how long have I used the solution?
I've been using this solution for 10 years.
What other advice do I have?
I would rate this solution an eight out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Visio
March 2025

Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,388 professionals have used our research since 2012.
Management Analysis and Control Advisor at VdM
Draws BPMN diagrams but lacks timing features
What is our primary use case?
Process modeling.
How has it helped my organization?
It's not easy to share and modify by colleagues.
What is most valuable?
Drawing BPMN diagrams.
What needs improvement?
Sharing, and add timing features.
For how long have I used the solution?
More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager, Front End Applications at Henry Schein animal health
Visualizes complex data and process flows
Pros and Cons
- "The diagramming and swimlane features allow for separating business functions."
- "We can easily add templates to SharePoint for collaboration."
- "It could use easier custom icon sets."
- "It needs hyperlinked or narratives for page flows to make demos more effective."
What is our primary use case?
- We design architectural and business flows for web/eCommerce and ERP systems.
- We design web architectures, UML, and ERD.
How has it helped my organization?
Its ability to visualize complex data and process flows. We can easily add templates to SharePoint for collaboration.
What is most valuable?
The diagramming and swimlane features allow for separating business functions. Also, the web page architecture helps.
What needs improvement?
- It needs hyperlinked or narratives for page flows to make demos more effective.
- It could use easier custom icon sets.
For how long have I used the solution?
More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Management Consulting Director at a consultancy with 201-500 employees
Good interface and good tool configuration; layout configuration is sometimes difficult to use
Pros and Cons
- "Good interface and good tool configuration."
- "Layout configuration is sometimes a little difficult to use."
What is our primary use case?
I'm a business management consultant.
What is most valuable?
The product has a good interface and tool configuration which comes with the Microsoft Office package. Another advantage is that you don't need to be an expert to use the tool. It's actually very easy and doesn't require a technical background so you can make any business process in a very easy way. Once you finish the layout business process, it can be sent to a client and visualized in a webpage without the need to download any other application. With other softwares, like ArchiMate, you need to download the application in order to view it. As a consultant when you finish the process, you need to send it in PDF format or something similar and your counterpart can view the file without any further configuration or further downloads.
What needs improvement?
For professional use layout configuration is sometimes a little difficult to use. I think that the applications could be improved, so that Microsoft Visio is linked in the modeling of applications and algorithms.
What other advice do I have?
I rate this solution a seven out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Operations Manager at a tech services company with 501-1,000 employees
It is stable and scalable but the interface needs to improve interaction with other tools
Pros and Cons
- "I like to use Visio because it gives me a quick view of the things I had to put in a model for a company. I don't use it as an interface, though."
- "Something that needs to improve, is the interface interaction with other tools."
What is our primary use case?
I like to use Visio because it gives me a quick view of the things I had to put in a model for a company. I don't use it as an interface, though.
What needs improvement?
Something that needs to improve is the interface interaction with other tools.
For how long have I used the solution?
I have been using Visio for around ten years now.
What do I think about the stability of the solution?
The program is very stable. I've had no issues with it.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
I don't use technical support. I only use the documentations, the scheme and the use of the symbols.
How was the initial setup?
When I work at companies, they've already installed and prepared the program for me. So I never have to install it for myself.
What other advice do I have?
I would recommend this solution to others because it gives you a quick view. You can demonstrate in a short period what you want from the managers. Sometimes, however, the program is not compatible with some protocol standards, like ArchiMate. So I would like to see a better interface in the future. On a scale from one to 10, I rate Visio a seven.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Consultant at a financial services firm
Templates provide a wide variety of the commonly used graphics
What is most valuable?
The templates are the most valuable feature as there is a wide variety of the commonly used graphics.
When you open a diagram, you have a number of templates such as Engineering, Network, Software, Maps, etc. that quickly organize the images you can use in Visio.
How has it helped my organization?
We can build the process workflows. It makes it easier to describe the process flows.
What needs improvement?
There is a need to keep updating the mobile icons.
For how long have I used the solution?
I have used this solution for more than 10 years.
What do I think about the stability of the solution?
There were no stability issues.
What do I think about the scalability of the solution?
There were no scalability issues.
How was the initial setup?
The setup is simple; just load and go.
What's my experience with pricing, setup cost, and licensing?
It is a great investment. Use the Visio Viewer, which is for people that really don’t need to just create a view.
What other advice do I have?
It is fantastic, but avoid making flow charts a full-time job.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Storage Engineer at a tech services company with 201-500 employees
Easy to use, simple installation, and responsive support
Pros and Cons
- "Visio is easy to use."
- "The solution could improve by having more integration."
What is most valuable?
Visio is easy to use.
What needs improvement?
The solution could improve by having more integration.
For how long have I used the solution?
I have been using Visio for approximately one year.
What do I think about the stability of the solution?
Visio is stable.
What do I think about the scalability of the solution?
I have found Visio to be scalable.
How are customer service and support?
The support for Visio is very good. Microsoft always fixes bugs or problems quickly.
How was the initial setup?
The installation is easy.
What's my experience with pricing, setup cost, and licensing?
The solution could be less expensive.
What other advice do I have?
I would recommend this solution to others.
I rate Visio a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros
sharing their opinions.
Updated: March 2025
Popular Comparisons
Camunda
SAP Signavio Process Manager
Sparx Systems Enterprise Architect
Bizagi
ARIS BPA
Visual Paradigm
erwin Data Modeler by Quest
IBM Blueworks Live
MEGA HOPEX
Bonita
No Magic MagicDraw
BiZZdesign HoriZZon
iServer
ARIS Cloud
BIC Platform
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- How easy is it to migrate process flow charts (modeled using tools like Visio) into Bizagi?
- When evaluating Business Process Design, what aspect do you think is the most important to look for?
- Which tool do you recommend for business process modeling only?
- What is your favorite tool for Business Process Design?
- Which is the best and affordable business process simulation software?
- What is the difference between NIEM plugin and Sparx?
- What is the difference between microservices orchestration and choreography?
- We are looking for BPM or Business Process Design software to connect the top layer of Enterprise Architecture (EA) to processes
- Sparx Enterprise Architect vs. iServer - has anyone compared them?
- Why would you choose purchasing Camunda Platform over Bizagi?