Mostly, we're using the solution for working with objects and network diagrams and all the charts. I'm the deputy manager of quality assurance and we are customers of Visio.
Deputy Manager, Quality Assurance at a computer software company with 10,001+ employees
Great designation feature that assists us with our required flow symbols
Pros and Cons
- "A good designation feature."
- "Scalability is good, and at the project level, we have supposedly 1,000 users that interact with Visio, and it is used extensively."
- "Inventory feature could be improved."
- "The inventory feature could be improved. On projects, there are sometimes inventory tasks that are lacking."
What is our primary use case?
What is most valuable?
Most of the time we're dealing with designation so that feature we find very easy and useful because we have a continuation for the required flow symbols. It also provides access for profile pics for the designation. Sometimes there are other options, such as timelines, that I also use but less often.
What needs improvement?
The inventory feature could be improved. On projects, there are sometimes inventory tasks that are lacking. Imagery could also be improved. I'd also like to see increased visibility.
For how long have I used the solution?
I've been using this solution for 15 years.
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What do I think about the stability of the solution?
The stability of the solution improves from version to version, although sometimes it doesn't feel very user friendly. Inserting visual formats creates issues with stability. That aside, it is stable.
What do I think about the scalability of the solution?
Scalability is good. At the project level, we have supposedly 1,000 users that interact with Visio. It's used extensively.
How are customer service and support?
I'm satisfied with the technical support. The documentation is reasonable.
How was the initial setup?
The initial setup was not complex because we had support and Visio assisted us with the deployment although it was actually carried out by our own company.
What's my experience with pricing, setup cost, and licensing?
The fee is per license and there are no additional costs.
What other advice do I have?
I'm comfortable using this solution and I would recommend it.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Process Manager at a maritime company with 5,001-10,000 employees
Flexible and easy to use, but it should have a better connection to the workflow
Pros and Cons
- "The most valuable feature is the set of diagramming tools."
- "If you just want to draw basic models and create systems diagrams, and not do anything too clever and link it together, then it will work well because it's quite flexible and easy to use."
- "The big downside to Visio is that it's very difficult to push the design through to Power Automate, to become a workflow that you can use."
- "The big downside to Visio is that it's very difficult to push the design through to Power Automate, to become a workflow that you can use."
What is our primary use case?
I primarily use Visio for creating mind maps and other visualizations.
I also use it for process modeling, but we are searching for a specific business process modeler because Visio doesn't have the full scope of capability that we need.
What is most valuable?
The most valuable feature is the set of diagramming tools.
It is quite flexible and easy to use.
What needs improvement?
The big downside to Visio is that it's very difficult to push the design through to Power Automate, to become a workflow that you can use.
The process modeling capability would benefit from a quick modeler tool, such as one where you use a table that is populated using the BPMN 2.0 format.
In the future, I would like to see a connection with the workflow so that you can create your model and then execute it.
For how long have I used the solution?
I have been using Visio for about ten years.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
Scalability is something that needs to be improved.
The models are not linked together, so unless you're using SharePoint or you've defined your own workflow, there is no version control. This makes it more difficult to collaborate, link models, and make sure that everybody is using the latest version. Essentially, you have to build your own framework from scratch in order to do that.
We have about 100 users, most of which are end-users. It requires minimal administration.
How are customer service and technical support?
We have not had to contact the vendor for support.
Which solution did I use previously and why did I switch?
This was the first proper diagramming tool that we have used.
How was the initial setup?
The initial setup is straightforward. Our IT department installed it, and I think that it took a couple of hours to deploy.
What about the implementation team?
Our in-house team is responsible for the deployment, maintenance, and providing support.
What's my experience with pricing, setup cost, and licensing?
Our license for Visio is including with the Office 365 subscription.
What other advice do I have?
This is a product that I can recommend, albeit for limited use. If you just want to draw basic models and create systems diagrams, and not do anything too clever and link it together, then it will work well because it's quite flexible and easy to use.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Visio
March 2026
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Technical Sales Specialist at a manufacturing company with 10,001+ employees
Provides good stability, but its scalability needs improvement
Pros and Cons
- "The product is stable."
- "The product only functions well professionally, with adding additional software for configuration."
What is our primary use case?
We use the product for business modeling and workflow design.
What needs improvement?
The product only functions well professionally, with adding additional software for configuration.
For how long have I used the solution?
We have been Visio for more than 20 years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The product is only scalable if utilized with additional software.
How was the initial setup?
The initial setup is straightforward. However, it only fits a professional approach if you add additional software. It can be deployed on-premises and on the cloud.
What other advice do I have?
I rate Visio a seven out of ten. I recommend it for beginners. However, I advise others to use it along with additional software.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Manager at a computer software company with 1,001-5,000 employees
Plenty of features, useful endpoint manager, and responsive support
Pros and Cons
- "The most valuable feature of Visio is the credential management, endpoint manager, and active directory for Microsoft Azure for our hybrid infrastructure. Additionally, there are plenty of features available."
- "Visio could improve by simplifying the application to allow the business user more understanding. This will allow us to bring the solution deeper into the organization for use. It can be difficult to navigate and some users tend to rely on third-party applications for auditing, compliance, and policy configuration."
What is our primary use case?
I am using Visio for migration and application development. Additionally, we did a Microsoft Azure landing zone for companies to implement CICD pipelines.
We typically do hybrid deployments because of the data security issues that can arise. However, there is a lot of opportunity coming for native cloud deployments.
What is most valuable?
The most valuable feature of Visio is the credential management, endpoint manager, and active directory for Microsoft Azure for our hybrid infrastructure. Additionally, there are plenty of features available.
What needs improvement?
Visio could improve by simplifying the application to allow the business user more understanding. This will allow us to bring the solution deeper into the organization for use. It can be difficult to navigate and some users tend to rely on third-party applications for auditing, compliance, and policy configuration.
For how long have I used the solution?
I have used Visio for approximately four years.
What do I think about the stability of the solution?
I rate the stability of Visio an eight out of ten.
What do I think about the scalability of the solution?
We have approximately 10 people using this solution in solution.
I rate the scalability of Visio a nine out of ten.
How are customer service and support?
The support from Microsft has been great. I receive direct calls from support to resolve our issues. They have been responsive and helpful.
Which solution did I use previously and why did I switch?
I do not have experience with other solutions in the same category.
How was the initial setup?
The initial setup is easy. I have been doing it for many years.
What's my experience with pricing, setup cost, and licensing?
I rate the price of Visio a six out of ten.
What other advice do I have?
My advice is this solution is scalable and easy to deploy. It is an asset for an organization, which is looking for an immediate infrastructure to be built on a project.
I rate Visio a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Infrastructure Manager at a financial services firm with 201-500 employees
Versatile and stable product that helps to streamline documentation
Pros and Cons
- "The most valuable feature of this product is its versatility."
- "The most valuable feature of this product is its versatility."
- "It's a very large install that uses many gigabytes."
- "An area for improvement would be the product's footprint - it's a very large install that uses many gigabytes."
What is our primary use case?
My primary use case for Visio is network diagrams to document our local and wide area networks. We also use it from time to time to document business processes and logical systematic processes.
How has it helped my organization?
Visio has helped streamline our documentation.
What is most valuable?
The most valuable feature of this product is its versatility.
What needs improvement?
An area for improvement would be the product's footprint - it's a very large install that uses many gigabytes. There are also sometimes bugs when working with documents on a network drive.
For how long have I used the solution?
I've been using Visio for about twenty years.
What do I think about the stability of the solution?
Visio is very stable, and very few staff are needed for maintenance.
What do I think about the scalability of the solution?
I don't think scalability is particularly relevant to this product as I use it.
How are customer service and support?
Microsoft's basic support is very difficult to work with. However, we have recently invested in the premier support package, which is a lot more money but is actually very good.
How was the initial setup?
The initial setup was fairly straightforward.
What about the implementation team?
I used an in-house team for implementation.
What other advice do I have?
I would rate this solution as eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Storage Engineer at a tech services company with 201-500 employees
Easy to use, simple installation, and responsive support
Pros and Cons
- "Visio is easy to use."
- "The support for Visio is very good, and Microsoft always fixes bugs or problems quickly."
- "The solution could improve by having more integration."
- "The solution could improve by having more integration."
What is most valuable?
Visio is easy to use.
What needs improvement?
The solution could improve by having more integration.
For how long have I used the solution?
I have been using Visio for approximately one year.
What do I think about the stability of the solution?
Visio is stable.
What do I think about the scalability of the solution?
I have found Visio to be scalable.
How are customer service and support?
The support for Visio is very good. Microsoft always fixes bugs or problems quickly.
How was the initial setup?
The installation is easy.
What's my experience with pricing, setup cost, and licensing?
The solution could be less expensive.
What other advice do I have?
I would recommend this solution to others.
I rate Visio a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
NOC Manager at a comms service provider with 51-200 employees
A stable and scalable solution which is easy to install and to use
Pros and Cons
- "I like the solution's ease of use and its the integration with different templates from a variety of manufacturers."
- "I like the solution's ease of use and its the integration with different templates from a variety of manufacturers."
- "The solution should have better integration capabilities with MacOS and Linux."
- "The solution should have better integration capabilities with MacOS and Linux."
What is our primary use case?
We do not use the latest version.
I am a network engineer and we use the solution for drawing network diagrams.
What is most valuable?
I like the solution's ease of use and its the integration with different templates from a variety of manufacturers.
What needs improvement?
The solution should have better integration capabilities with MacOS and Linux.
For how long have I used the solution?
We have been using Visio since 2010.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
We have never contacted technical support concerning Microsoft Visio.
How was the initial setup?
The solution is easy to install. It took, perhaps, 15 minutes.
What about the implementation team?
One can do installation on his own.
Just a single manager is responsible for the deployment.
What's my experience with pricing, setup cost, and licensing?
There is a licensing fee, but it is fairly priced. It is on a monthly basis.
Which other solutions did I evaluate?
We did not evaluate other options before going with the solution.
What other advice do I have?
There are five people, network engineers, who use the solution in my organization.
I would recommend it to others.
I rate Visio as a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Analysis Chapter Area Lead at a financial services firm with 5,001-10,000 employees
A good BPM and UML tool which offers stability, scalability, ease of use and is intuitive with the UI
Pros and Cons
- "What I like most about the solution is that It's quite easy to use."
- "What I like most about the solution is that it's quite easy to use."
- "I would like to see Visio become some kind of enterprise architecture, which it is not."
- "I would like to see Visio become some kind of enterprise architecture, which it is not."
What is most valuable?
What I like most about the solution is that It's quite easy to use. In our case we do not consider it in this exercise since we wish the components to be logical and not just to have the drawings in one diagram or another.
What needs improvement?
It is difficult for me to point to which areas of the solution need improvement as most of my people are using it and I have had little hands-on experience with it in the past few years.
An issue I wish to see addressed is the ability to go beyond just drawings for separate systems to that of having logical architecture described on the price level. Certain disadvantages in the solution make this difficult.
I would like to see Visio become some kind of enterprise architecture, which it is not. Instead, it serves as a BPM and UML tool at which, so I understand, it is quite good.
The solution addresses a different kind of removal system.
For how long have I used the solution?
I have personally been using Visio for several years, although not professionally. I use it exclusively in an intuitive fashion and for drawing diagrams.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Of course the solution is scalable. This depends on how a person designs his infrastructure and if he makes use of his work solutions.
How are customer service and technical support?
I have not had experience with technical support.
What's my experience with pricing, setup cost, and licensing?
While I don't recall the exact price I do recall that it was quite high.
What other advice do I have?
My recommendation to others is that the solution should offer different tools. In line with the person's particular requirements he would need to make a choice. The pricing should be lower. What I do like about Visio is that it's quite intuitive in respect of the UI. In this regard it is similar to other Microsoft products. But, sometimes people need just the road to Tango, rendering the use of Visio unnecessary. It depends on the goal of what the person wishes to achieve.
Taking into account that Visio is good enough and quite easy to use, but carries a higher than desired price, I would rate it as a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: March 2026
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