We use Visio for architecture modeling. We also use it to facilitate communication with other people.
IT/Business Architect at a financial services firm with 51-200 employees
Stable diagramming and modeling software, but lacks database integration
Pros and Cons
- "Architecture modeling software with satisfactory standard features. It's also stable and effective in facilitating communication with others."
- "Integration with other applications need improvement. Having the functionality to integrate with databases will also make this solution better."
What is our primary use case?
What is most valuable?
The feature I like most about Visio is that it acts as a facilitator of communication, as it displays information that's easier to understand.
What needs improvement?
The only area for improvement we see in Visio is its integration. It could be improved, but in terms of features, we are really satisfied with the standard features of this solution.
An additional feature I'd like to see in Visio in the future is database integration. It would be good if it could be integrated with a database or data system to better manage the data, which would also help it communicate better with other applications.
For how long have I used the solution?
I've been using Visio for seven years now.
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Visio
February 2026
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What do I think about the stability of the solution?
We didn't experience any performance issues with Visio. It's a stable solution.
How was the initial setup?
The setup and implementation of Visio went smoothly.
What's my experience with pricing, setup cost, and licensing?
The popularity of a product is an indicator of its price. Because of the popularity of Visio, its price is on the higher side.
What other advice do I have?
I don't have an intensive experience with Visio on architecture.
Within our organization, there are more than 20 users of this solution.
We are satisfied with Visio, but we are not intensive users of it. We have not been able to try out all of its features.
We didn't have a chance to contact technical support because we have not experienced any performance issues from this solution.
My advice to people who would like to try Visio is that it may not be the best solution in the market for architecture modeling, or for other modeling purposes, but it is effective in facilitating communication with others.
With one being the worst and ten being the best, I'm rating Visio a seven.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Process engineer at Siemens Industry
Basic process diagramming tool
Pros and Cons
- "The valuable feature about Visio is it has all the basic tools for creating processes."
- "Visio's scalability could be improved. I had a license through my school and it would have been great to be able to collaborate with more people."
What is our primary use case?
My primary use case of Visio is diagramming. It's useful for diagramming any type of process you would want to describe.
What is most valuable?
The valuable feature about Visio is it has all the basic tools for creating processes.
What needs improvement?
Visio's scalability could be improved. I had a license through my school and it would have been great to be able to collaborate with more people.
As for additional features, all these tools differ and Visio has the basics. I don't think it needs to be something more because it's Visio, it's a Microsoft product.
For how long have I used the solution?
I have been using Visio for two years.
What do I think about the stability of the solution?
The stability is okay.
What do I think about the scalability of the solution?
The scalability could be improved. When I was in school, it wasn't possible to collaborate with others.
How are customer service and support?
I have never contacted Microsoft's technical support.
How was the initial setup?
The installation was straightforward and I had no problems. It's the same installation process as other Microsoft software: you pay for it, a few clicks, and you're there.
What about the implementation team?
I implemented this solution myself.
What's my experience with pricing, setup cost, and licensing?
Visio is the cheapest solution because it has the basics. Everyone starts with Visio for designing processes because doing it in PowerPoint is a mess. I'm still a student, so I don't pay for licensing.
What other advice do I have?
I rate Visio a five out of ten. When I need to do something simple, Visio is okay. I would recommend this solution to others.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Visio
February 2026
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,328 professionals have used our research since 2012.
Infrastructure Manager at a financial services firm with 201-500 employees
Versatile and stable product that helps to streamline documentation
Pros and Cons
- "The most valuable feature of this product is its versatility."
- "It's a very large install that uses many gigabytes."
What is our primary use case?
My primary use case for Visio is network diagrams to document our local and wide area networks. We also use it from time to time to document business processes and logical systematic processes.
How has it helped my organization?
Visio has helped streamline our documentation.
What is most valuable?
The most valuable feature of this product is its versatility.
What needs improvement?
An area for improvement would be the product's footprint - it's a very large install that uses many gigabytes. There are also sometimes bugs when working with documents on a network drive.
For how long have I used the solution?
I've been using Visio for about twenty years.
What do I think about the stability of the solution?
Visio is very stable, and very few staff are needed for maintenance.
What do I think about the scalability of the solution?
I don't think scalability is particularly relevant to this product as I use it.
How are customer service and support?
Microsoft's basic support is very difficult to work with. However, we have recently invested in the premier support package, which is a lot more money but is actually very good.
How was the initial setup?
The initial setup was fairly straightforward.
What about the implementation team?
I used an in-house team for implementation.
What other advice do I have?
I would rate this solution as eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Storage Engineer at a tech services company with 201-500 employees
Easy to use, simple installation, and responsive support
Pros and Cons
- "Visio is easy to use."
- "The solution could improve by having more integration."
What is most valuable?
Visio is easy to use.
What needs improvement?
The solution could improve by having more integration.
For how long have I used the solution?
I have been using Visio for approximately one year.
What do I think about the stability of the solution?
Visio is stable.
What do I think about the scalability of the solution?
I have found Visio to be scalable.
How are customer service and support?
The support for Visio is very good. Microsoft always fixes bugs or problems quickly.
How was the initial setup?
The installation is easy.
What's my experience with pricing, setup cost, and licensing?
The solution could be less expensive.
What other advice do I have?
I would recommend this solution to others.
I rate Visio a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
NOC Manager at a comms service provider with 51-200 employees
A stable and scalable solution which is easy to install and to use
Pros and Cons
- "I like the solution's ease of use and its the integration with different templates from a variety of manufacturers."
- "The solution should have better integration capabilities with MacOS and Linux."
What is our primary use case?
We do not use the latest version.
I am a network engineer and we use the solution for drawing network diagrams.
What is most valuable?
I like the solution's ease of use and its the integration with different templates from a variety of manufacturers.
What needs improvement?
The solution should have better integration capabilities with MacOS and Linux.
For how long have I used the solution?
We have been using Visio since 2010.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
We have never contacted technical support concerning Microsoft Visio.
How was the initial setup?
The solution is easy to install. It took, perhaps, 15 minutes.
What about the implementation team?
One can do installation on his own.
Just a single manager is responsible for the deployment.
What's my experience with pricing, setup cost, and licensing?
There is a licensing fee, but it is fairly priced. It is on a monthly basis.
Which other solutions did I evaluate?
We did not evaluate other options before going with the solution.
What other advice do I have?
There are five people, network engineers, who use the solution in my organization.
I would recommend it to others.
I rate Visio as a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Analysis Chapter Area Lead at a financial services firm with 5,001-10,000 employees
A good BPM and UML tool which offers stability, scalability, ease of use and is intuitive with the UI
Pros and Cons
- "What I like most about the solution is that It's quite easy to use."
- "I would like to see Visio become some kind of enterprise architecture, which it is not."
What is most valuable?
What I like most about the solution is that It's quite easy to use. In our case we do not consider it in this exercise since we wish the components to be logical and not just to have the drawings in one diagram or another.
What needs improvement?
It is difficult for me to point to which areas of the solution need improvement as most of my people are using it and I have had little hands-on experience with it in the past few years.
An issue I wish to see addressed is the ability to go beyond just drawings for separate systems to that of having logical architecture described on the price level. Certain disadvantages in the solution make this difficult.
I would like to see Visio become some kind of enterprise architecture, which it is not. Instead, it serves as a BPM and UML tool at which, so I understand, it is quite good.
The solution addresses a different kind of removal system.
For how long have I used the solution?
I have personally been using Visio for several years, although not professionally. I use it exclusively in an intuitive fashion and for drawing diagrams.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Of course the solution is scalable. This depends on how a person designs his infrastructure and if he makes use of his work solutions.
How are customer service and technical support?
I have not had experience with technical support.
What's my experience with pricing, setup cost, and licensing?
While I don't recall the exact price I do recall that it was quite high.
What other advice do I have?
My recommendation to others is that the solution should offer different tools. In line with the person's particular requirements he would need to make a choice. The pricing should be lower. What I do like about Visio is that it's quite intuitive in respect of the UI. In this regard it is similar to other Microsoft products. But, sometimes people need just the road to Tango, rendering the use of Visio unnecessary. It depends on the goal of what the person wishes to achieve.
Taking into account that Visio is good enough and quite easy to use, but carries a higher than desired price, I would rate it as a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SKA LOW AIW Lead Engineer at a non-profit with 51-200 employees
Reliable, with good support, and is easy to install
Pros and Cons
- "It is easy to use."
- "The user interface could be simplified and easier to use."
What is our primary use case?
We use Visio for describing processes, port authorities, requests, exchange of documents, and authorizations. The main use is for business processes and descriptions.
What is most valuable?
It is easy to use.
What needs improvement?
The user interface could be simplified and easier to use.
For how long have I used the solution?
I have been using Visio for a couple of years.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
This is an area that we did not explore as it was not necessary for us to scale. It was not a requirement.
We had 10 customers using this solution.
We don't have plans to increase our usage. I am with a different company.
How are customer service and technical support?
Technical support was fine. I did not have any issues with the technical support.
Which solution did I use previously and why did I switch?
Before Visio, we used Bizagi.
How was the initial setup?
The initial setup was straightforward. It was easy to install.
What about the implementation team?
We implemented this solution ourselves. We did not use an integrator.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Visio an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Management Consulting Director at a consultancy with 201-500 employees
Good interface and good tool configuration; layout configuration is sometimes difficult to use
Pros and Cons
- "Good interface and good tool configuration."
- "Layout configuration is sometimes a little difficult to use."
What is our primary use case?
I'm a business management consultant.
What is most valuable?
The product has a good interface and tool configuration which comes with the Microsoft Office package. Another advantage is that you don't need to be an expert to use the tool. It's actually very easy and doesn't require a technical background so you can make any business process in a very easy way. Once you finish the layout business process, it can be sent to a client and visualized in a webpage without the need to download any other application. With other softwares, like ArchiMate, you need to download the application in order to view it. As a consultant when you finish the process, you need to send it in PDF format or something similar and your counterpart can view the file without any further configuration or further downloads.
What needs improvement?
For professional use layout configuration is sometimes a little difficult to use. I think that the applications could be improved, so that Microsoft Visio is linked in the modeling of applications and algorithms.
What other advice do I have?
I rate this solution a seven out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: February 2026
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