Try our new research platform with insights from 80,000+ expert users
VP of Products at a tech vendor with 11-50 employees
Real User
Self-explanatory tool that helps communicate processes clearly and easily
Pros and Cons
  • "The tools tab within Visio has been amazingly useful, and it is updated quite frequently. Along with how Visio handles components and everything else, I would call it an easy-to-use tool."
  • "From my perspective, Visio could probably add more help guidelines for users, and I would prefer to see more intuitive user interfaces to help with dragging and dropping, using the right components, etc."

What is our primary use case?

I use Visio to elaborate on the workflows and use cases that I see for my product, and also to illustrate specific processes for users of the product. In essence, I use Visio to help visually represent processes and as a communication tool that lets me explain things to end users in a simple manner.

At the same time, I also use Visio as a base from which to communicate with my technical team so that they are able to better understand the user's perspective while they are developing the product. I use it on both fronts, especially since I have been in a role which is more on the consulting side while having to liaise with both the end users and the technical team. For all these use cases, Visio has been a key tool which has been very helpful to me.

What is most valuable?

The tools tab within Visio has been amazingly useful, and it is updated quite frequently. Along with how Visio handles components and everything else, I would call it an easy-to-use tool. Anyone with years of experience in IT who has just been introduced to Visio won't feel like they want to shy away from it because the entire tool itself is self-explanatory.

I have personally used Visio across three different organizations that I've been in, and I have been more happy using Visio than any of its competitors.

What needs improvement?

From my perspective, Visio could probably add more help guidelines for users, and I would prefer to see more intuitive user interfaces to help with dragging and dropping, using the right components, etc. For example, more tooltips would be appreciated, such as when hovering over a component with the mouse.

It would also be helpful is there were an option to customize the fields and diagrams based on the color, because sometimes you get a black and white coloring with your diagram, whereas I would prefer to have it set to my corporate template and color scheme, which can be a bit difficult to get right. 

For how long have I used the solution?

I have been using Visio for more than eight years.

Buyer's Guide
Visio
February 2025
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.

What do I think about the stability of the solution?

I would give Visio a nine out of ten for stability.

What do I think about the scalability of the solution?

Based on my own personal usage, I find Visio very scalable as there are a lot of a options available to explore. Because of this, it is often used by people like myself who liaise between product users and other people such as technical architects who need to communicate their architectures.

I don't know the exact figure, but I would say there are around 10-15 people who use it in my company.

I would give it an eight out of ten for scalability.

How are customer service and support?

I haven't yet needed to reach out for technical support.

Which solution did I use previously and why did I switch?

Before Visio, I used Enterprise Architect (EA).

How was the initial setup?

I had my IT team help me so it was pretty straightforward. I would rate it an eight out of ten for ease of setup.

What about the implementation team?

My IT team took care of the implementation, so I don't know the technicalities of it all. The IT team's work in implementing it was an organization-wide activity.

What's my experience with pricing, setup cost, and licensing?

We have about 10 to 15 people with Visio licenses in my company, but I wasn't involved in the direct negotiation of the prices and since this was taken care of by my administrative office.

What other advice do I have?

I would definitely recommend Visio and I would rate it an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Founder at AC Lean
Real User
Extremely agile, user friendly with many useful templates
Pros and Cons
  • "It's very agile and user friendly with a lot of templates."
  • "Lacks the ability to analyze the different relations between activities, positions and roles."

What is our primary use case?

I analyze and model processes for optimization. We are customers of Visio and I'm a founder of the company, working as a process consultant.

What is most valuable?

It's a very agile product because I can map and model a process extremely quickly. It's user friendly and there are a lot of templates I can use that are really useful. I like very much that I can publish the different models I've created with my clients and they can view the entire process, it's really useful. It provides a lot of advantages because you can see the inefficiencies visually, and it's really easy to analyze and to detect different inefficiencies in order to improve the process.

What needs improvement?

I'd like to be able to extract different data from different relations between the objects I create and I'd like the ability to analyze the different relations between activities, positions and roles. Visio can't give me this functionality. I would also like to be able to introduce more information in each object. For example, to include some codes or name or description of the activity, to be able to introduce more data in the object. To have this information in the objects would be great. 

For how long have I used the solution?

I've been using this solution for six months.

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

From my clients' perspective, it's really scalable. It can be used in any type of company. I think it's really useful for any person that is working for a company with a wide range of processes. I'm the only person in my company who uses it and I'll continue to do so because it's so user friendly. 

Which solution did I use previously and why did I switch?

I used Aris for a short period of time several years ago. It was a good experience but a more expensive solution. I'm evaluating it again and depending on the conditions the company offers, I might start using it again. I can keep using Visio even if I start using Aris as well.

How was the initial setup?

The initial setup is very easy. With 365 it's very fast. It's good. I think I was able to deploy in 30 minutes. I did it myself although I was in contact with the chat bot at the beginning to ask some questions.

What's my experience with pricing, setup cost, and licensing?

I pay a monthly fee to Visio.

What other advice do I have?

I would recommend the product and I think it's very useful for any person that works in a company where you need to visualize the process you work in and to analyze ways of improving. 

I would rate this solution more highly if it was easier to extract data but for now I rate Visio an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Visio
February 2025
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
it_user1024038 - PeerSpot reviewer
Tally Operations Manager at a financial services firm with 1,001-5,000 employees
Real User
Intuitive and doesn't take much time to make a complete and sophisticated flow chat from end to end
Pros and Cons
  • "It is easy to learn and implement."
  • "It does not integrate well with other solutions."

What is our primary use case?

We primarily use Visio as a flow chart software solution.

What is most valuable?

The application makes plotting and flowcharting very easy and very user-friendly. It is intuitive and doesn't take any time to make a complete and sophisticated flow chat from end to end. We are considering shifting completely from iGraphics to Visio Pro for office 365. I'm good in Visio, but I'm not an expert in iGraphics, so more comparison is necessary to define which solution is better.

The main feature of Visio and Autodesk that makes it attractive is that using Visio for just a week or two, people found that it's easier and more user-friendly in terms of flowcharting. The shapes library is much easier, the integration between Visio and other Microsoft Office tools is instantaneous. 

The concerns were that Visio did not have all the necessary features. In iGraphics, for example, you may add a command in the flow charts and add a note for a specific activity. When exporting it into a PDF, these notes get mentioned with the chart number so it's very easy to refer back to each note. It is a bit more efficient for reference without any extra effort. This was one of the features that they were missing in Visio.

iGraphics has a compulsory function which creates a complete reference and a complete library of all the processes related to my enterprise, my organization, in certain shapes or hierarchies. It's very handy and very easy to reference.

This is not as straightforward in Visio. Visio can compensate for this and have these processes in the same hierarchy. It is just related to collaboration. I can check the changes in the processes and models using the tracking feature.

What needs improvement?

There are not a lot of things that need to be improved in Visio from the user's perspective, but maybe some functions are missing. For example, migrating flow charts from iGraphics should be easier. When checking on some forums, some users mention data converters — so that may be a possibility. But it is not an official Microsoft solution for migrating the igx or the iGraphics flow charts to a Visio flow chart. It's a drawback, and it's a very big drawback. If we are not going to use Visio, the lack of integration would be for this reason. It's a show stopper for us right now.

The function that isn't integrated in Visio is having a share point. If I'm going share with somebody who's more knowledgeable about a particular aspect of a workflow, they have to know how to use the share point. This is a drawback. iGraphics doesn't need that. It's much easier.

More centralized integration would be desirable, but I believe that's not the direction Microsoft is taking with the product. If everybody moved to a cloud-based environment, a more centralized solution that catered to users to cut extra processes and functions, Visio would be perfect. 

In short, integration and easier migration would be beneficial.

For how long have I used the solution?

We have been using Visio for seven years.

What do I think about the stability of the solution?

It's very stable and has been since we implemented it.

What do I think about the scalability of the solution?

It's easy to scale. We have not implemented permissions so that may be more complicated. 

How are customer service and technical support?

We didn't have to use it yet. We were considering a different support contact in order to find the solution to migration.

How was the initial setup?

It's easy to set up. It's all straightforward, like any Microsoft installation.

What was our ROI?

I'm not involved in the financial decisions, so I can't calculate the actual value in return on investment. However, it saves time in training.

What's my experience with pricing, setup cost, and licensing?

Pricing is related to the number of Microsoft licenses being served.

Which other solutions did I evaluate?

iGraphics was the solution which was in place, but the support contact with iGraphics ended. Because we needed to have a new contact and iGraphics is very expensive, we started to check other solutions for the flow charts. Many were also expensive. But Visio was the most cost-effective.

What other advice do I have?

I rate Visio as an eight out of ten on a very conservative scale. It is an 8 for ease of use, efficiency, and flexibility. It's not 9 of 10 because it lacks integration functions.

If you have a team that is not sophisticated or oriented to flowcharts, or if you don't have a lot of time to train these people, I guess Visio comes in handy as a very easy solution. When I started to train people on Visio, it didn't take more than two or three days. 

Even people who use iGraphics for years don't know all the features or know that they exist. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2276622 - PeerSpot reviewer
Technical Sales Specialist at a manufacturing company with 10,001+ employees
Real User
Top 20
Provides good stability, but its scalability needs improvement
Pros and Cons
  • "The product is stable."
  • "The product only functions well professionally, with adding additional software for configuration."

What is our primary use case?

We use the product for business modeling and workflow design.

What needs improvement?

The product only functions well professionally, with adding additional software for configuration.

For how long have I used the solution?

We have been Visio for more than 20 years.

What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

The product is only scalable if utilized with additional software.

How was the initial setup?

The initial setup is straightforward. However, it only fits a professional approach if you add additional software. It can be deployed on-premises and on the cloud.

What other advice do I have?

I rate Visio a seven out of ten. I recommend it for beginners. However, I advise others to use it along with additional software.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1014486 - PeerSpot reviewer
Facility director at a aerospace/defense firm with 5,001-10,000 employees
Real User
Very fluid, very interactive, designed to reduce the manual work for basic flowcharts
Pros and Cons
  • "Very interactive with an intuitive interface."
  • "As a user, it, unfortunately, lacks recognition by Microsoft products."

What is our primary use case?

My primary use case of this solution is for process mapping and a little for organizational charts. We are customers of Visio.

What is most valuable?

The solution has a fairly intuitive interface. When it comes to process mapping, the best thing about it is that it's already configured for swim lanes and for drag and drop and easy manipulation of the objects and connection lines. It makes it a very easy-to-use solution. In comparison, if you're using PowerPoint, you have to manually size things and then adjust the font and it's very tedious trying to get everything connected. In contrast, Visio is very fluid, very interactive, and designed with features that reduce the manual work for basic flowcharts.

What needs improvement?

As a user, it would be helpful if Visio was in a native format recognized by Microsoft Word products, but that's not the case.

For how long have I used the solution?

We have been using this product for 20 years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. We're a global company although I'm not sure how many in the company use this product on a regular basis. 

How was the initial setup?

The initial setup is straightforward and the solution is intuitive enough that you can begin using it immediately. 

What other advice do I have?

I rate this solution eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Business Process Manager at a maritime company with 5,001-10,000 employees
Real User
Very good process modeling and very stable at a reasonable cost
Pros and Cons
  • "Process modeling is a good feature."
  • "Lacks an interface with workflow capability."

What is our primary use case?

I'm the business process manager and we are customers of Visio. 

What is most valuable?

The process modeling is a valuable feature for us.

What needs improvement?

The solution could include better modeling and an interface with workflow capability, better integration would make the Visio to Power Automate connection a lot better. I'd like to see a feature that would enable the creation of a library of process models that could be linked to roles within the organization.

For how long have I used the solution?

I've been using this solution for ten years. 

What do I think about the stability of the solution?

The solution is very stable. 

What's my experience with pricing, setup cost, and licensing?

I think licensing costs are reasonable. 

What other advice do I have?

If you're looking for a business process modeling tool, there are other options out there designed with that in mind. Visio is a good general diagram tool, but not specifically for business process management.

I rate Visio eight out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1616451 - PeerSpot reviewer
Solution Architect at a computer software company with 201-500 employees
MSP
Extremely flexible and easy to customize; simplicity is a key feature
Pros and Cons
  • "Great at illustrating advanced topics which helps my team understand what I'm trying to get across."
  • "Lacks stencils for new technologies in the solution."

What is our primary use case?

Our primary use case of this product is to create diagrams for the solutions I'm designing. Others may use it to provide graphical explanations of complex topics, or even for organizational charts. We have around 20 users in very different roles - IT, processing, design, or those in more technical roles. We are a customer of Visio and I'm a solution architect. 

How has it helped my organization?

Visio helps to depict what's on my mind, it flows between the different components that we're designing. Visio is very good at illustrating advanced topics which helps my team understand what I'm trying to get across

What is most valuable?

The valuable feature is the simplicity of drawing shapes and connecting them. It's very easy to customize and then group the activities so the solution offers a lot of flexibility. It really provides value. 

What needs improvement?

I'd like them to include more stencils for new technologies in the solution. There are plenty of stencils available on the web but it requires researching, downloading, and testing what works. There are some common ones such as when you're working with technologies like Microsoft but it takes me some time to download clip art and try to make them myself.

I would love to see an option to drill down collapsed sections of the diagrams as well as an option to navigate through different pages of diagrams, something that can be more easily summarized, and then go on to the details.

For how long have I used the solution?

I've been using this solution for 10 years. 

What do I think about the stability of the solution?

This is a stable solution and there's very little maintenance required. We have a software specialist in the company and that person takes care of all the laptops.

How was the initial setup?

The initial setup is straightforward, it takes around half an hour. 

What other advice do I have?

This is a very powerful and useful tool. You can create all types of diagrams and I consider it a must-know option.

I rate this solution a nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1591842 - PeerSpot reviewer
System Analysis Chapter Area Lead at a financial services firm with 5,001-10,000 employees
Real User
A good BPM and UML tool which offers stability, scalability, ease of use and is intuitive with the UI
Pros and Cons
  • "What I like most about the solution is that It's quite easy to use."
  • "I would like to see Visio become some kind of enterprise architecture, which it is not."

What is most valuable?

What I like most about the solution is that It's quite easy to use. In our case we do not consider it in this exercise since we wish the components to be logical and not just to have the drawings in one diagram or another.

What needs improvement?

It is difficult for me to point to which areas of the solution need improvement as most of my people are using it and I have had little hands-on experience with it in the past few years. 

An issue I wish to see addressed is the ability to go beyond just drawings for separate systems to that of having logical architecture described on the price level. Certain disadvantages in the solution make this difficult. 

I would like to see Visio become some kind of enterprise architecture, which it is not. Instead, it serves as a BPM and UML tool at which, so I understand, it is quite good.

The solution addresses a different kind of removal system.

For how long have I used the solution?

I have personally been using Visio for several years, although not professionally. I use it exclusively in an intuitive fashion and for drawing diagrams. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

Of course the solution is scalable. This depends on how a person designs his infrastructure and if he makes use of his work solutions.

How are customer service and technical support?

I have not had experience with technical support. 

What's my experience with pricing, setup cost, and licensing?

While I don't recall the exact price I do recall that it was quite high.

What other advice do I have?

My recommendation to others is that the solution should offer different tools. In line with the person's particular requirements he would need to make a choice. The pricing should be lower. What I do like about Visio is that it's quite intuitive in respect of the UI. In this regard it is similar to other Microsoft products. But, sometimes people need just the road to Tango, rendering the use of Visio unnecessary. It depends on the goal of what the person wishes to achieve. 

Taking into account that Visio is good enough and quite easy to use, but carries a higher than desired price, I would rate it as a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2025
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.