I use Visio for diagramming configurations.
VP of Networking and Infrastructure at NJA LLC
A popular diagramming and vector graphics solution that's easy to use
Pros and Cons
- "Just the fact that a majority of the industry uses it, and you've got third-party templates that were created."
- "The only downside to Visio is the learning curve."
What is our primary use case?
How has it helped my organization?
It has improved the way my organization functions because diagramming is almost similar to mind-mapping. It's a good way to get the message across and for people to understand at all levels.
What is most valuable?
Just the fact that a majority of the industry uses it, and you've got third-party templates that were created. All my vendors have templates for their products and services. It's also easy to use Visio.
What needs improvement?
I would help if they had something like a Microsoft Viewer. They also need to make this available across other platforms and not just Windows.
It would also be nice to have a portal within the product, with some agreement with third parties to get those templates through the Microsoft project portal and not have to go out there and spend time locating the templates.
The only downside to Visio is the learning curve. Nobody off the street can pick it up that quick, and they have to learn it. They need to get some training, some tutorials, which applies to just about anything these days.
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Visio
February 2026
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For how long have I used the solution?
I have been using Visio for more than 15 years.
What do I think about the stability of the solution?
Visio is a stable solution.
What do I think about the scalability of the solution?
If they allowed cloud deployments, you could scale it laterally or vertically.
How was the initial setup?
The initial setup is a lengthy process, but it's easy to install. But you have to import your templates, depending on whether you want to use generic ones or specific ones.
What's my experience with pricing, setup cost, and licensing?
I think costs are on a per user basis.
What other advice do I have?
I would advise potential users of Visio to explore the third-party templates and not limit themselves to what is provided because it's not enough.
On a scale from one to ten, I would give Visio an eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Founder at AC Lean
Easy to use and very basic, but it's hard to manage attributes
Pros and Cons
- "I haven't needed to reach out to technical support the entire time I've used the product. It's very basic and very simple, and therefore I've never run into any issues I haven't been able to deal with personally."
- "To be able to extract a report for business project management notations would be ideal."
What is most valuable?
I find it really easy to use.
You can customize the process very easy.
You can also communicate with people ad they don't even need to have the tool. They can see the processes on the internet which makes it easy to collaborate with people that don't actually choose to use the tool.
It's easy to use generally, due to the fact that it's really basic.
It has also a lot of Planteria, I know how to paint in it, however, you can use different samples, depending on the structures that you want to draw. It has a lot of possiblities.
What needs improvement?
I'm working with Visio Plan 2. I find some lags on this tool. For example, I cannot manage the attributes. For example, for each figure of the process map, I cannot add any further information about it. I can't add the activity or the role that I'm using to relate to other activities. It is very limited by the information that I can use. Managing data is quite limited.
I would love to see five samples for each attempt that I include in my process. I would like to be able to add some extra information. For example, to be able to add some attributes for each item.
To be able to extract a report for business project management notations would be ideal. Another solution, ARIS, lets you configure each item that you add to the Visio model process, and you can add some attributes that we cannot currently add. For example, calls to activity, main indicators, or a lot of descriptions, etc.
After that, to be able to export a report that shows the relation between the functions and the roles that you have related would be great. If it were possible to see different functions for each role and export it, that would be ideal.
For how long have I used the solution?
I've been using the solution for a very, very long time. It's been about ten to eleven years at this point.
What do I think about the stability of the solution?
The solution is quite stable. We haven't had any issues in that respect. It doesn't crash or freeze and it's not buggy or have glitches.
How are customer service and technical support?
I haven't needed to reach out to technical support the entire time I've used the product. It's very basic and very simple, and therefore I've never run into any issues I haven't been able to deal with personally.
Which solution did I use previously and why did I switch?
I'm actually currently looking into different options as I am finding Visio's capabilities a bit dated and limiting.
What other advice do I have?
I'm just a customer. I don't have a business relationship with Visio.
For how I use the solution, it's quite good and does what I need it to do. It's unique in terms of drawing processes. That said, it is getting a little bit old. There are other solutions out there that offer many more functionalities and users can work with more information on them. That's really useful. Visio, on the other hand, doesn't have the same kind of capabilities.
That's why I'm currently looking for another application to use. I want to be able to export more information from the business process management notations. Visio could potentially improve on this, and, if they don't I will have to look elsewhere for a solution that can handle this.
Overall, I would rate the solution at a six out of ten due to its general limitations at this point.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Visio
February 2026
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,696 professionals have used our research since 2012.
Lead Process Improvement Manager at a insurance company with 10,001+ employees
Very flexible, easy to use, and stable
Pros and Cons
- "We are all familiar with it, and it is easy to use. There is a lot of flexibility, and you can add shapes if you want."
- "It would be nice if there is a database behind it. We have looked into this functionality, but all of the other solutions that have a database are very locked down, and you have to use them their way. You can't define your own stuff. For example, we have a system X, and I want to define system X myself and have it available. If I am ever going to make a change to system X, I want to pull up all the drawings that are associated with system X. I want to be able to search and pull all those drawings. Visio should have the ability to capture metrics associated with each step in the process. For example, based on a specific time, I should be able to link the data to a spreadsheet, which is kind of like the data analysis on the process."
What is our primary use case?
As process improvement professional I map out current state processes either at the value stream or swim lane level, at times both. With current state I identify pain points and bottlenecks do root cause analysis, identify possible solutions, and make recommendations on which ones I think would be the most effective. Then incorporate them into a proposed future state.
How has it helped my organization?
Once we developed custom templates and shape libraries it provided a common look and feel that our stakeholders have come to understand, which is helping them to develop a continuous improvement mindset.
What is most valuable?
We are all familiar with it, and it is easy to use. There is a lot of flexibility, and you can create custom templates with standard shapes.
What needs improvement?
It would be nice if we could develop a custom database. We have looked into this functionality, but all of the other solutions that have a database are very locked down, and you have to use them their way. You can't define your own systems, tools, and inputs etc. For example, if we have systems that are used in multiple processes, and we want to know what processes use those systems we should be able to query the database for processes that include a specific system. A uses case could be system X being phased out so we need to know what processes will be impacted, so that we can ensure that those processes are all taken into account in any decisions to replace that system.
Additionally, Visio should have the ability to capture metrics such as demand, work time, cycle time, .. for each step in the process. Then those metrics should be able to be linked to a spreadsheet to enable data analysis that remains aligned with the process map so that changes remain aligned between Visio and Excel. Other systems attempt to provide this functionality, but the spreadsheet functionality is not as robust as Excel.
For how long have I used the solution?
I have been using Visio for six years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
There are no scalability issues. We are a nationwide company, and there are around 5,000 users.
How are customer service and technical support?
I never had to contact them.
Which solution did I use previously and why did I switch?
I never used another solution long-term, but I have evaluated various and continue to see Visio as the best option.
How was the initial setup?
The initial setup was easy. It has been around for so long. All of us have used it before, so it is not like it was new to us.
What was our ROI?
Good.
What's my experience with pricing, setup cost, and licensing?
Most other tools are expensive.
Which other solutions did I evaluate?
I was already using Visio for years before evaluating other options.
What other advice do I have?
I advise standardizing the file naming conventions so it is easier to find what you need when you need it.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Process Management Specialist and Business Continuity Management Coordinator at a insurance company with 501-1,000 employees
Very fast with great documentation but has limited scalability
Pros and Cons
- "The fact that it's on-premises allows you to get fantastic speed. It's got a faster response rate, it doesn't lag, and it doesn't have any latency when you're working on it."
- "If you look at ARIS, for example, or Signavio, the flowchart combines all the details and with the click of a button I can create a process manager. That would be something that Visio could add. It would cut my workload in half."
What is our primary use case?
We primarily use the solution for business process design.
What is most valuable?
The simplicity of the solution is great. It doesn't have a lot of menus, so it's easy to navigate.
The fact that it's on-premises allows you to get fantastic speed. It's got a faster response rate, it doesn't lag, and it doesn't have any latency when you're working on it.
The solution has a very comprehensive set of icons. It has a BPMN location and a lot of other different locations you can use at the same time.
Microsoft offers great documentation of the product.
What needs improvement?
The reason we're moving from Visio to another program is the fact that you can link the library on ARIS or Signavio. These you have to save them on the save drive which as a collaboration. It's not working for us. There needs to be better configuration at this point. We need something a bit more flexible in that sense.
The scalability is limited.
If you look at ARIS, for example, or Signavio, the flowchart combines all the details and with the click of a button I can create a process manager. That would be something that Visio could add. It would cut my workload in half. Currently, once I'm done with drawing the flowchart, I need to take it and put it in that document and then explain what the flowchart is.
For how long have I used the solution?
We've been using the solution for four to five years at this point.
What do I think about the stability of the solution?
The stability is good. It's reliable. It doesn't crash on us, or freeze. I don't recall any bugs or glitches.
What do I think about the scalability of the solution?
The scalability is average. It's not as scalable as other options. Organizations that need to expand it may run into issues.
We have about five to ten users on the solution at our company.
How are customer service and technical support?
I've never required technical support. I can't speak to the level of service they provide.
That said, there is great documentation, so it's pretty easy to troubleshoot by referencing those if you need to.
Which solution did I use previously and why did I switch?
We've tried ARIS and Signavio. We're still looking for a solution that can replace Visio for us. We're looking for something that can link our library.
How was the initial setup?
In our organization, the IT department takes care of the initial setup. I wasn't part of the deployment process.
What other advice do I have?
We're just a customer. We don't have a business relationship with Microsoft.
We're using either the 2015 or 2016 version of the solution.
The first question a company needs to determine how complex the processes are and how much depth, how much detail they want to document. If it's simpler and they want to get away from the flow chart and then present it somewhere else (such as on a PowerPoint or a report) Visio is a great option.
However, if you want to actually manage your processor, simulator, have a database, or have workflows in order to get approval within different departments or, for example, create documents after a flowchart, then I'd recommend other programs.
Overall, I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Process Manager at a maritime company with 5,001-10,000 employees
Flexible and easy to use, but it should have a better connection to the workflow
Pros and Cons
- "The most valuable feature is the set of diagramming tools."
- "The big downside to Visio is that it's very difficult to push the design through to Power Automate, to become a workflow that you can use."
What is our primary use case?
I primarily use Visio for creating mind maps and other visualizations.
I also use it for process modeling, but we are searching for a specific business process modeler because Visio doesn't have the full scope of capability that we need.
What is most valuable?
The most valuable feature is the set of diagramming tools.
It is quite flexible and easy to use.
What needs improvement?
The big downside to Visio is that it's very difficult to push the design through to Power Automate, to become a workflow that you can use.
The process modeling capability would benefit from a quick modeler tool, such as one where you use a table that is populated using the BPMN 2.0 format.
In the future, I would like to see a connection with the workflow so that you can create your model and then execute it.
For how long have I used the solution?
I have been using Visio for about ten years.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
Scalability is something that needs to be improved.
The models are not linked together, so unless you're using SharePoint or you've defined your own workflow, there is no version control. This makes it more difficult to collaborate, link models, and make sure that everybody is using the latest version. Essentially, you have to build your own framework from scratch in order to do that.
We have about 100 users, most of which are end-users. It requires minimal administration.
How are customer service and technical support?
We have not had to contact the vendor for support.
Which solution did I use previously and why did I switch?
This was the first proper diagramming tool that we have used.
How was the initial setup?
The initial setup is straightforward. Our IT department installed it, and I think that it took a couple of hours to deploy.
What about the implementation team?
Our in-house team is responsible for the deployment, maintenance, and providing support.
What's my experience with pricing, setup cost, and licensing?
Our license for Visio is including with the Office 365 subscription.
What other advice do I have?
This is a product that I can recommend, albeit for limited use. If you just want to draw basic models and create systems diagrams, and not do anything too clever and link it together, then it will work well because it's quite flexible and easy to use.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Sales Specialist at a manufacturing company with 10,001+ employees
Provides good stability, but its scalability needs improvement
Pros and Cons
- "The product is stable."
- "The product only functions well professionally, with adding additional software for configuration."
What is our primary use case?
We use the product for business modeling and workflow design.
What needs improvement?
The product only functions well professionally, with adding additional software for configuration.
For how long have I used the solution?
We have been Visio for more than 20 years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The product is only scalable if utilized with additional software.
How was the initial setup?
The initial setup is straightforward. However, it only fits a professional approach if you add additional software. It can be deployed on-premises and on the cloud.
What other advice do I have?
I rate Visio a seven out of ten. I recommend it for beginners. However, I advise others to use it along with additional software.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Manager at a computer software company with 1,001-5,000 employees
Plenty of features, useful endpoint manager, and responsive support
Pros and Cons
- "The most valuable feature of Visio is the credential management, endpoint manager, and active directory for Microsoft Azure for our hybrid infrastructure. Additionally, there are plenty of features available."
- "Visio could improve by simplifying the application to allow the business user more understanding. This will allow us to bring the solution deeper into the organization for use. It can be difficult to navigate and some users tend to rely on third-party applications for auditing, compliance, and policy configuration."
What is our primary use case?
I am using Visio for migration and application development. Additionally, we did a Microsoft Azure landing zone for companies to implement CICD pipelines.
We typically do hybrid deployments because of the data security issues that can arise. However, there is a lot of opportunity coming for native cloud deployments.
What is most valuable?
The most valuable feature of Visio is the credential management, endpoint manager, and active directory for Microsoft Azure for our hybrid infrastructure. Additionally, there are plenty of features available.
What needs improvement?
Visio could improve by simplifying the application to allow the business user more understanding. This will allow us to bring the solution deeper into the organization for use. It can be difficult to navigate and some users tend to rely on third-party applications for auditing, compliance, and policy configuration.
For how long have I used the solution?
I have used Visio for approximately four years.
What do I think about the stability of the solution?
I rate the stability of Visio an eight out of ten.
What do I think about the scalability of the solution?
We have approximately 10 people using this solution in solution.
I rate the scalability of Visio a nine out of ten.
How are customer service and support?
The support from Microsft has been great. I receive direct calls from support to resolve our issues. They have been responsive and helpful.
Which solution did I use previously and why did I switch?
I do not have experience with other solutions in the same category.
How was the initial setup?
The initial setup is easy. I have been doing it for many years.
What's my experience with pricing, setup cost, and licensing?
I rate the price of Visio a six out of ten.
What other advice do I have?
My advice is this solution is scalable and easy to deploy. It is an asset for an organization, which is looking for an immediate infrastructure to be built on a project.
I rate Visio a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Executive Director at Pilares Consultores
It's stable and the setup is straightforward, but the price is too high for some South American markets
Pros and Cons
- "Installing Visio is straightforward."
- "The price could be lower because it is too expensive in South America when paying in dollars or euros."
What is our primary use case?
I use Visio to go to meetings on Zoom.
For how long have I used the solution?
I use Visio all the time.
What do I think about the stability of the solution?
Visio is stable.
What do I think about the scalability of the solution?
Visio is scalable.
How was the initial setup?
Installing Visio is straightforward.
What's my experience with pricing, setup cost, and licensing?
The price could be lower because it is too expensive in South America when paying in dollars or euros.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: February 2026
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