The solution is primarily used for diagramming. I use it for a couple of different things, however, it's mostly for diagramming and documenting data center infrastructure including racks, wide area networks, logical designs, physical designs, and conceptual models.
Principal Architect at a government with 10,001+ employees
Stable, easy to set up and a very popular product within the market
Pros and Cons
- "The initial setup is pretty straightforward."
- "There are too many features."
What is our primary use case?
How has it helped my organization?
The ability to clearly demonstrate and create labels has helped the organization immensely. To be able to create and to provide detailed configuration guidance on what ports to plug wires into, et cetera, is useful.
We use it to discuss design, network, and configuration options, as well as provide detailed guidance to the engineers on how to connect and how to configure our data centers.
What is most valuable?
The product itself is useful due to the fact that it's widely accepted. I can go out on the internet and I can pull down stencils in VisioCafe. I can easily get pre-drawn stencils for whatever I need and that makes life a lot easier.
The initial setup is pretty straightforward.
The solution is stable.
What needs improvement?
There are too many features. One of the things I find most annoying about Visio is the automatic connections. They're just like everything Microsoft does. They overdo it. There are too many features - especially when I have people who are not familiar with the tool.
Users will start creating text boxes for objects that already have a text feature. For example, if you've got a computer and you take a picture of a computer or a stencil of a rack-mounted server, people wind up putting text boxes next to it instead of double-clicking on the box and adding the title there. It's mostly user error, however, it's overwhelming for new users. They don't realize what can be done.
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Visio
January 2025
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For how long have I used the solution?
I've been using Visio since before Microsoft bought it. It's been anywhere from 15 to 30 years. I've definitely used it for more than a decade. It's been a while.
What do I think about the stability of the solution?
The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable for the most part.
What do I think about the scalability of the solution?
I use the desktop version of the product and cannot speak to how scalable the product is. It's only limited by the resources of the laptop itself.
In our company, we have 10,000 users on the product. It's used extensively. All departments use it.
I can't say if the organization plans to increase usage or not.
How are customer service and support?
I never need to call technical support. I cannot speak to how helpful or responsive they are.
Which solution did I use previously and why did I switch?
Our organization has used the solution for decades. We haven't used anything else.
How was the initial setup?
The initial setup is very straightforward. That said, I've also been doing this for three decades and therefore have had a lot of experience handling the process.
It's installed pretty cleanly. It's a Microsoft install and there's not really a whole lot of issues. If I don't have a stencil for what I'm drawing, I can go on VisioCafe and a couple of other websites to get them. You can get stencils for network devices, switches, routers, hubs, servers, and all sorts of fun stuff.
What's my experience with pricing, setup cost, and licensing?
I cannot speak to the exact pricing. It's not an aspect of the solution I handle.
What other advice do I have?
We're a customer and an end-user.
Visio is one of the only approved products where I work, and it's one of the best.
I don't know if there's a newer version out, however, the only one I'm allowed, the only one the government provides me with is, is the 2013 version.
I'd rate the solution at a nine out of ten. The only real problem is that there are too many features and it's somewhat overdesigned.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical manager at Koninklijke Bam Groep N.v.
Easier drawing capabilities needed, but integrates well and beneficial stencils creation
Pros and Cons
- "I think the best part of Visio is that you can import drawings very well into Microsoft Word. For example, if you put the Visio drawing into Word, you can double click on it and it opens in Visio. It is a very useful feature and something which I miss switching to Enterprise Architect. In Enterprise Architect, if I import a drawing into Word it does not open the diagram in Enterprise Architect. This is one of the strongest features and the ability to create your own stencils."
- "They could improve the drawing function, other solutions provide easier drawing capabilities."
What is our primary use case?
I work for BAM, which is the largest builder in the Netherlands. We have approximately 24,000 employees and we have a centralized IT that provides all products for our company. I use the solution for organizing many different types of visuals graphics. It has the ability to make drawings quickly with links, flowcharts, and organizational drawings.
What is most valuable?
I think the best part of Visio is that you can import drawings very well into Microsoft Word. For example, if you put the Visio drawing into Word, you can double click on it and it opens in Visio. It is a very useful feature and something which I miss switching to Enterprise Architect. In Enterprise Architect, if I import a drawing into Word it does not open the diagram in Enterprise Architect. This is one of the strongest features and the ability to create your own stencils. Additionally, it allowed the importation of AutoCAD drawings which was helpful because I did not have AutoCAD installed on my laptop.
What needs improvement?
They could improve the drawing function, other solutions provide easier drawing capabilities.
The UML drawings are quite limited, particularly the clause diagrams. You need to put a lot of effort to get everything right, compared to some other products I have tried.
In a future release, there should be more features in UML drawings. Generating drawings that belong to UML is quite an effort, everything is very tedious by hand and I prefer the methods which other competitors use which takes the effort away because some elements are done automatically. It requires fewer clicks with your mouse and fewer presses on the keyboard to accomplish the same result.
For how long have I used the solution?
I have been using the solution for approximately 21 years.
What do I think about the stability of the solution?
The solution is stable.
Which solution did I use previously and why did I switch?
I have also used other UML tools and almost all of them are easier to draw in than in Visio.
What about the implementation team?
The implementation is done by our centralized IT team.
Which other solutions did I evaluate?
I evaluated Enterprise Architect and have now switched to it.
What other advice do I have?
Visio is that it is a reasonable product.
I see Visio as something similar to Coral Draw, but more vector-oriented. For example, no picture, but vectors. I classified Visio more as a standard drawing program, it tries to be something else. I am drawing more and more diagrams in UML and Visio is not the ideal tool.
If I was going to rate Visio for generalistic drawings, it would be a solid eight. It is a good product, there is nothing wrong with it. However, this is not my main use case.
I rate Visio a five out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Buyer's Guide
Visio
January 2025
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Database Specialist at Zwarthoed IT Solutions
Provides a lot of flexibility in writing graphs and customizing them and has many features compared to its competitors
Pros and Cons
- "The product provides a lot of flexibility in writing graphs and customizing them."
- "The solution is pretty expensive."
What is our primary use case?
I use the solution to make graphs and schemas for infrastructure, application, and documentation.
How has it helped my organization?
We need proper documentation. The tool helps us during the project initiation to visualize things.
What is most valuable?
I have used it for so long that it is the product that I can work my best with. It has a lot of features compared to other competitors. The product provides a lot of flexibility in writing graphs and customizing them. It has a lot of stencils that we can use to make it seamless. I haven't seen that in other products.
What needs improvement?
The solution is pretty expensive. It could be cheaper.
For how long have I used the solution?
I have been using the solution for 20 years.
What do I think about the stability of the solution?
I rate the tool’s stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability a six out of ten. I do not need to scale it much.
How are customer service and support?
I do not contact support for Visio. I contact them for SQL Server. Sometimes, the knowledge of the people I talk to is not that good. Sometimes it's great, and sometimes it's not that good. It depends on the person who takes the case.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I used draw.io in the past, but it was fairly limited compared to Visio. It didn't have a lot of functionality compared to Visio.
How was the initial setup?
The setup is pretty easy. We just have to install the tool. We do not have to do a lot of configuration. It would be somewhat different in a business setup, though.
What's my experience with pricing, setup cost, and licensing?
I have a Microsoft 365 license.
What other advice do I have?
I prefer Visio. I have been working on it for a long time. It is a hassle to learn another tool. I will recommend the product to others. Overall, I rate the solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT department manager at Szrt
Scalable and stable solution for creating system plans and hardware equipment structure
Pros and Cons
- "I find the control flow and settings features valuable."
- "The control flow feature needs to be improved. I compared Visio to Bizagi and found that control flow is better with Bizagi. The improvements that can be made to the solution depends on the user."
What is our primary use case?
We use the tool for creating system plans and some hardware equipment structure.
How has it helped my organization?
I find the control flow and settings features valuable.
What needs improvement?
The control flow feature needs to be improved. I compared Visio to Bizagi and found that control flow is better with Bizagi. The improvements that can be made to the solution depends on the user. We don't want to restrict a user on what he can use and for what.
For how long have I used the solution?
I have been using the solution for several years.
What do I think about the stability of the solution?
I have found Visio to be a stable solution.
What do I think about the scalability of the solution?
Visio is a scalable solution. We have around 20-25 users for the tool.
How are customer service and support?
The support for Visio from Microsoft is fine and subscription-based. We have an enterprise agreement with Microsoft so the subscription is for three years. Therefore, we can solve all types of problems that Visio has.
How was the initial setup?
The setup of Visio is straightforward.
What's my experience with pricing, setup cost, and licensing?
The pricing of Visio is much better. It has a free version of the cheapest functionality which is enough for us.
What other advice do I have?
I am using the latest version of Visio. I would rate the solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager of Enterprise Systems at a computer software company with 201-500 employees
User-friendly environment, variety of templates, but searching could improve
Pros and Cons
- "The main reason I choose Visio is that it is easy to use. The user interface is familiar and straightforward. Additionally, it offers a variety of templates, such as those for Cisco solutions, which make it easy to create diagrams for specific use cases. For example, we use a Cisco Meraki switch and we can find the exact template for it, then we can easily drop in the components and connect the cables to create the diagram."
- "Searching for specific templates within the program can be difficult. For example, if I need a template for an electrical diagram with certain symbols, it can be challenging to find it."
What is our primary use case?
I use Visio for designing diagrams and flowcharts. It is user-friendly and easy to use compared to other options. Although many people in my company use AutoCAD, I am not familiar with it. For all the designing, charts, and diagrams, I use Visio. If someone requests an AutoCAD format, I will design it in Visio and then forward it to our team who is responsible for converting it to a CAD file.
What is most valuable?
The main reason I choose Visio is that it is easy to use. The user interface is familiar and straightforward. Additionally, it offers a variety of templates, such as those for Cisco solutions, which make it easy to create diagrams for specific use cases. For example, we use a Cisco Meraki switch and we can find the exact template for it, then we can easily drop in the components and connect the cables to create the diagram.
What needs improvement?
Searching for specific templates within the program can be difficult. For example, if I need a template for an electrical diagram with certain symbols, it can be challenging to find it.
For how long have I used the solution?
I have been using Visio for approximately three years.
What do I think about the stability of the solution?
I rate the stability of Visio a nine out of ten.
What do I think about the scalability of the solution?
The scalability could be better for the cloud version.
I rate the scalability of Visio a six out of ten.
How are customer service and support?
I did not use the support from Visio.
Which solution did I use previously and why did I switch?
I have used some open-source solutions in the past but I prefer Visio.
How was the initial setup?
The setup of Visio is simple.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive. The solution does come bundled in other packages.
I rate the price of Visio a three out of ten.
What other advice do I have?
I rate Visio a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Executive Director, Global Technology Director at a financial services firm with 10,001+ employees
A stable diagramming and vector graphics application with a useful automation feature
Pros and Cons
- "I like the way you can hypertext across tabs so you can actually create an interactive that you can export as a website. You can also extend it to a monitoring tool if you really wanted to."
- "The price could be better."
What is our primary use case?
We use Visio extensively for creating architecture, network and workflow diagrams. Also used for UML Class diagrams and various types of flow charts
How has it helped my organization?
We use it to create diagrams used for architectural review. It's a great tool to create diagrams to show how an infrastructure or software architecture has being designed and then review that with the other domain architects.
What is most valuable?
I like the way you can Hyperlink objects to a URL, local file or other tabs within the same diagram. I use this to create an Overview tab with a high level digram and then link objects in the Overview to other tabs with more detail on that object. You can also save the diagram as a html page and then host on a local server to create an interactive diagram. You can also automate the creation of diagrams with PowerShell
What needs improvement?
Would be nice if visio viewer didn't require active-x.
For how long have I used the solution?
I have been using Visio for over 15 years.
What do I think about the stability of the solution?
It's a stable solution. It's Visio. It just works.
What do I think about the scalability of the solution?
Scalability is fine. It runs on each individual client. I haven't used any of the team integration hooks. We have a lot of technologists that use it and we're trying to make a move to move those architecture diagrams to be more driven by code by leveraging C4 and then model driven design through MagicDraw and that's a new journey for us. I think there are still going to be a large number of teams that still end up using Visio as it's very versatile.
How was the initial setup?
It's all automated for our firm by our department. I run it on my Mac as well, and it's super simple to set up.
What about the implementation team?
We do everything ourselves. We set up and deployed this solution.
What was our ROI?
It's better than using PowerPoint or something else to draw the diagrams.
What's my experience with pricing, setup cost, and licensing?
It's not the cheapest product, but it's extremely valuable.
What other advice do I have?
I would tell potential users that it depends on how you use it. You can use Visio for everything from designing networks to organizational charts. You can also use it for so much more as it's a very versatile tool. There are a lot of Visio stencils that are available on the web. Use those.
Just do your homework. But there's just a lot of people who have contributed to creating various open-source Visio stencils. Most product vendors have already created those stencils. You don't need to go and recreate it on your own. You can go to NetApp or VMware, or Cisco and download the stencil for their products. Then it makes it very easy to use and integrate.
On a scale from one to ten, I would give Visio a nine.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Logistics Division Manager at 3PL
Easy to deploy, is stable, and scalable
Pros and Cons
- "The solution is user-friendly."
- "The performance sometimes lags and has room for improvement."
What is our primary use case?
I use the solution for process mapping and improvement.
What is most valuable?
The solution is user-friendly.
What needs improvement?
The performance sometimes lags and has room for improvement.
The price has room for improvement.
For how long have I used the solution?
I have been using the solution for a few years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I give the scalability an eight out of ten.
How was the initial setup?
The initial setup is straightforward. The deployment took under 15 minutes by following the documentation.
What about the implementation team?
The implementation was completed in-house.
What's my experience with pricing, setup cost, and licensing?
We pay annually for the Visio license and it is expensive.
What other advice do I have?
I give the solution a nine out of ten.
Visio is user-friendly and I recommend the solution to others.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PMO Director | Principal Enterprise Architect at InnovationTeam
The data analysis is not good but has good stability and is easy to deploy
Pros and Cons
- "The solution is easy to scale."
- "There is a limitation in Visio."
What needs improvement?
There is a limitation in Visio. The solution is not aligned with a database. I can't submit more than one request at a time or do any calculations or have multiple users, or multiple procedures.
Microsoft needs to put more effort into data analysis around the tips and workflow related to the number of skills, procedures, and any small analytical information.
I would like Visio to use AI to evaluate the processing side because currently, it is not logically based.
I would like to have reports added to the solution. For example, if I drove a business process that related to a service, and this service related to another service, I would depict some servers. Reports which predict that from more than the related service would be very beneficial. These related procedures or related processes would take place on the solution's servers, database, and application.
For how long have I used the solution?
I have been using the solution for ten years.
What do I think about the stability of the solution?
I give the stability of the solution a ten out of ten.
What do I think about the scalability of the solution?
The solution is easy to scale.
We currently have around 20 users.
How are customer service and support?
The technical support is easy to access and receive resolution.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
I give the cost of Visio a five out of ten.
What other advice do I have?
I give the solution a five out of ten.
There may be other solutions that are better than Visio on the market but when we complete an analysis we can conclude that the cost and ease of use of Visio are good.
I recommend the solution to other users.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: January 2025
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