We use the product for business modeling and workflow design.
Technical Sales Specialist at a manufacturing company with 10,001+ employees
Provides good stability, but its scalability needs improvement
Pros and Cons
- "The product is stable."
- "The product only functions well professionally, with adding additional software for configuration."
What is our primary use case?
What needs improvement?
The product only functions well professionally, with adding additional software for configuration.
For how long have I used the solution?
We have been Visio for more than 20 years.
What do I think about the stability of the solution?
The product is stable.
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Visio
September 2026
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What do I think about the scalability of the solution?
The product is only scalable if utilized with additional software.
How was the initial setup?
The initial setup is straightforward. However, it only fits a professional approach if you add additional software. It can be deployed on-premises and on the cloud.
What other advice do I have?
I rate Visio a seven out of ten. I recommend it for beginners. However, I advise others to use it along with additional software.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Enterprise Domain Architects at a financial services firm with 1,001-5,000 employees
A very easy-to-use tool that provides stability to its users at an affordable price
Pros and Cons
- "Visio is a very easy tool in general, making it easy for anyone to understand."
- "The export and import functionality from Visio to other tools and the import and export functionality from other tools to Visio are areas with shortcomings."
What is our primary use case?
Visio is used as a diagramming software for ITM.
What is most valuable?
Visio is a very easy tool in general, making it easy for anyone to understand.
What needs improvement?
Visio is a very good product.
The export and import functionality from Visio to other tools and the import and export functionality from other tools to Visio are areas with shortcomings. Widening the export and import functionality of Visio will be a great improvement.
For how long have I used the solution?
I have been using Visio for twenty years. I am using the solution's latest version.
What do I think about the stability of the solution?
Visio is a very stable product.
What do I think about the scalability of the solution?
It is used to buy a single user at a time because it is meant to be client-side software, so scalability does not apply to it.
For my company, we have around one hundred licenses.
I don't know what the license cost is, but we are not planning to extend the usage of the solution in our company.
Which solution did I use previously and why did I switch?
I had previously used Sparx Enterprise Architect. Every company has its own standards, which is why you use what is meant for the company, provided by the company, which is not a big deal.
How was the initial setup?
Visio's setup phase was very straightforward and easy. I bought a license to use Visio at my home.
An hour at the most was needed to deploy the solution.
One needs just to purchase the license and download it from the internet as a part of the deployment process.
The solution is deployed on-premises.
What about the implementation team?
The installation phase of Visio was carried out in-house.
What was our ROI?
I never calculated the ROI, but Visio provides me with far better than what I am paying.
What's my experience with pricing, setup cost, and licensing?
My company does pay toward the licensing costs of Visio. It is a cheap product based on my experience, and since I purchased Visio for my own use.
What other advice do I have?
To those planning to use it, I would say that it is the simplest tool.
Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Visio
September 2026
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
916,240 professionals have used our research since 2012.
Integration developer at Blackwoods
Initial setup is straightforward, but customer support service needs to be improved
Pros and Cons
- "The solution is finely stable."
- "Its support team could be well-equipped with the required information."
What is our primary use case?
We use the solution mainly for designing purposes. It helps us design activity charts, sequential charts, and other diagrams.
What needs improvement?
They should improve the solution's customer support service.
For how long have I used the solution?
We have been using the solution for more than twenty years.
What do I think about the stability of the solution?
The solution is finely stable.
How are customer service and support?
The solution's customer service team could be well-equipped with the required information.
Which solution did I use previously and why did I switch?
We used PowerDesigner earlier.
How was the initial setup?
The solution's initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
You have to purchase a license to use the solution.
What other advice do I have?
I rate the solution as a six.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Manager at a computer software company with 1,001-5,000 employees
Plenty of features, useful endpoint manager, and responsive support
Pros and Cons
- "The most valuable feature of Visio is the credential management, endpoint manager, and active directory for Microsoft Azure for our hybrid infrastructure. Additionally, there are plenty of features available."
- "Visio could improve by simplifying the application to allow the business user more understanding. This will allow us to bring the solution deeper into the organization for use. It can be difficult to navigate and some users tend to rely on third-party applications for auditing, compliance, and policy configuration."
What is our primary use case?
I am using Visio for migration and application development. Additionally, we did a Microsoft Azure landing zone for companies to implement CICD pipelines.
We typically do hybrid deployments because of the data security issues that can arise. However, there is a lot of opportunity coming for native cloud deployments.
What is most valuable?
The most valuable feature of Visio is the credential management, endpoint manager, and active directory for Microsoft Azure for our hybrid infrastructure. Additionally, there are plenty of features available.
What needs improvement?
Visio could improve by simplifying the application to allow the business user more understanding. This will allow us to bring the solution deeper into the organization for use. It can be difficult to navigate and some users tend to rely on third-party applications for auditing, compliance, and policy configuration.
For how long have I used the solution?
I have used Visio for approximately four years.
What do I think about the stability of the solution?
I rate the stability of Visio an eight out of ten.
What do I think about the scalability of the solution?
We have approximately 10 people using this solution in solution.
I rate the scalability of Visio a nine out of ten.
How are customer service and support?
The support from Microsft has been great. I receive direct calls from support to resolve our issues. They have been responsive and helpful.
Which solution did I use previously and why did I switch?
I do not have experience with other solutions in the same category.
How was the initial setup?
The initial setup is easy. I have been doing it for many years.
What's my experience with pricing, setup cost, and licensing?
I rate the price of Visio a six out of ten.
What other advice do I have?
My advice is this solution is scalable and easy to deploy. It is an asset for an organization, which is looking for an immediate infrastructure to be built on a project.
I rate Visio a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Operations Manager Uganda at a tech services company with 201-500 employees
It's flexible and comes with icons, plus it gives you more powerful options when creating diagrams
Pros and Cons
- "What I like best about Visio is that it's flexible. Sometimes, if I need to draw quickly, I use Microsoft PowerPoint, but if I need icons, which Visio has, I use Visio. I also like that the solution gives me a much more powerful range of options."
- "The improvement I want to see in Visio is being able to edit it more quickly, particularly when pulling it out of another software and then editing it on that non-Visio software. Currently, the process affects the overall performance because it's not as quick as I want it to be."
What is our primary use case?
I'm into designing, so I'm using Visio for creating diagrams. Mostly it's for network, architecture, or data flow diagrams, depending on what the customers need.
What is most valuable?
What I like best about Visio is that it's flexible.
Sometimes, if I need to draw quickly, I use Microsoft PowerPoint, but if I need icons, which Visio has, I use Visio.
I also like that the solution gives me a much more powerful range of options.
What needs improvement?
The improvement I want to see in Visio is being able to edit it more quickly, particularly when pulling it out of another software and then editing it on that non-Visio software. Currently, the process affects the overall performance because it's not as quick as I want it to be.
If I were to add a new feature in Visio, and if I went wild, it's the feature of creating new diagrams from Visio, even if I'm on another document. If Visio is running in the background while I have another document open, it would be interesting to be able to draw diagrams on that document.
For how long have I used the solution?
I've been using Visio for a few years now.
How are customer service and support?
I didn't contact the Visio technical support team, and from what I know, the IT team didn't have to contact support either. Once, there was a bug, and the IT team couldn't do the installation until the next day, but even then, there was no need to contact the Visio support team. As a product, it's intuitive.
How was the initial setup?
Setting up Visio is easy because you just need to check the block, click, and then it'll be set up, but that's because my company uses Microsoft 365. Setup-wise, I'm rating it as eight out of ten.
What's my experience with pricing, setup cost, and licensing?
I'm not involved in the licensing of Visio for my company. However, for Visio licenses for my customers, I am.
What other advice do I have?
Around fifty people use Visio within my company.
People in the company use Visio whenever necessary, but I use it more frequently. I talk to customers a lot, and I'm part of the sales process, which means I need to create diagrams, so I use Visio a few times a week. My usage is usually greater than other developers in my company.
I don't have any particular advice for people who want to use the solution, but Visio is a user-friendly product and easy to use.
My rating for Visio is eight out of ten because it's a good product.
My company is a Microsoft user.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Executive Director at Pilares Consultores
It's stable and the setup is straightforward, but the price is too high for some South American markets
Pros and Cons
- "Installing Visio is straightforward."
- "The price could be lower because it is too expensive in South America when paying in dollars or euros."
What is our primary use case?
I use Visio to go to meetings on Zoom.
For how long have I used the solution?
I use Visio all the time.
What do I think about the stability of the solution?
Visio is stable.
What do I think about the scalability of the solution?
Visio is scalable.
How was the initial setup?
Installing Visio is straightforward.
What's my experience with pricing, setup cost, and licensing?
The price could be lower because it is too expensive in South America when paying in dollars or euros.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Process engineer at Siemens Industry
Basic process diagramming tool
Pros and Cons
- "The valuable feature about Visio is it has all the basic tools for creating processes."
- "Visio is the cheapest solution because it has the basics."
- "Visio's scalability could be improved. I had a license through my school and it would have been great to be able to collaborate with more people."
What is our primary use case?
My primary use case of Visio is diagramming. It's useful for diagramming any type of process you would want to describe.
What is most valuable?
The valuable feature about Visio is it has all the basic tools for creating processes.
What needs improvement?
Visio's scalability could be improved. I had a license through my school and it would have been great to be able to collaborate with more people.
As for additional features, all these tools differ and Visio has the basics. I don't think it needs to be something more because it's Visio, it's a Microsoft product.
For how long have I used the solution?
I have been using Visio for two years.
What do I think about the stability of the solution?
The stability is okay.
What do I think about the scalability of the solution?
The scalability could be improved. When I was in school, it wasn't possible to collaborate with others.
How are customer service and support?
I have never contacted Microsoft's technical support.
How was the initial setup?
The installation was straightforward and I had no problems. It's the same installation process as other Microsoft software: you pay for it, a few clicks, and you're there.
What about the implementation team?
I implemented this solution myself.
What's my experience with pricing, setup cost, and licensing?
Visio is the cheapest solution because it has the basics. Everyone starts with Visio for designing processes because doing it in PowerPoint is a mess. I'm still a student, so I don't pay for licensing.
What other advice do I have?
I rate Visio a five out of ten. When I need to do something simple, Visio is okay. I would recommend this solution to others.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Infrastructure Manager at a financial services firm with 201-500 employees
Versatile and stable product that helps to streamline documentation
Pros and Cons
- "The most valuable feature of this product is its versatility."
- "An area for improvement would be the product's footprint - it's a very large install that uses many gigabytes."
What is our primary use case?
My primary use case for Visio is network diagrams to document our local and wide area networks. We also use it from time to time to document business processes and logical systematic processes.
How has it helped my organization?
Visio has helped streamline our documentation.
What is most valuable?
The most valuable feature of this product is its versatility.
What needs improvement?
An area for improvement would be the product's footprint - it's a very large install that uses many gigabytes. There are also sometimes bugs when working with documents on a network drive.
For how long have I used the solution?
I've been using Visio for about twenty years.
What do I think about the stability of the solution?
Visio is very stable, and very few staff are needed for maintenance.
What do I think about the scalability of the solution?
I don't think scalability is particularly relevant to this product as I use it.
How are customer service and support?
Microsoft's basic support is very difficult to work with. However, we have recently invested in the premier support package, which is a lot more money but is actually very good.
How was the initial setup?
The initial setup was fairly straightforward.
What about the implementation team?
I used an in-house team for implementation.
What other advice do I have?
I would rate this solution as eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Architect at a tech vendor with 10,001+ employees
Useful and easy to use
Pros and Cons
- "The most valuable feature is how easy it is to use."
- "I recommend this product to others because it's a useful tool for designers and architects."
- "Visio could be improved by adding more features. If you look at draw.io, they have more features. Also, if you want to design something for the cloud, Microsoft Azure still isn't enabled, so you need to install the plugin. This prototype is easily available, though."
- "Visio could be improved by adding more features. If you look at draw.io, they have more features."
What is our primary use case?
My primary use case is for designing the architecture diagram and the network diagram.
What is most valuable?
The most valuable feature is how easy it is to use.
What needs improvement?
Visio could be improved by adding more features. If you look at draw.io, they have more features. Also, if you want to design something for the cloud, Microsoft Azure still isn't enabled, so you need to install the plugin. This prototype is easily available, though.
For how long have I used the solution?
I have been using this solution for almost ten years.
What do I think about the stability of the solution?
The stability is quite good. There is not much maintenance really required. If it's on your desktop and something goes wrong, it is usually available to repair again. You don't need anyone else to maintain it.
Which solution did I use previously and why did I switch?
I previously used the Sparx System Enterprise Architect, but my experience with it was limited. It was discontinued because they stopped the licensing.
How was the initial setup?
The installation was straightforward. It takes about five to ten minutes and you can do it yourself.
What about the implementation team?
I implemented myself.
What's my experience with pricing, setup cost, and licensing?
I pay for the license and it is very expensive. If you're only going to use this tool from time to time, you can save money by just using the available online tools. But if you plan on using it heavily, then it's worth it to invest.
What other advice do I have?
I would rate this product an eight out of ten. I recommend this product to others because it's a useful tool for designers and architects.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Storage Engineer at a tech services company with 201-500 employees
Easy to use, simple installation, and responsive support
Pros and Cons
- "Visio is easy to use."
- "The support for Visio is very good, and Microsoft always fixes bugs or problems quickly."
- "The solution could improve by having more integration."
What is most valuable?
Visio is easy to use.
What needs improvement?
The solution could improve by having more integration.
For how long have I used the solution?
I have been using Visio for approximately one year.
What do I think about the stability of the solution?
Visio is stable.
What do I think about the scalability of the solution?
I have found Visio to be scalable.
How are customer service and support?
The support for Visio is very good. Microsoft always fixes bugs or problems quickly.
How was the initial setup?
The installation is easy.
What's my experience with pricing, setup cost, and licensing?
The solution could be less expensive.
What other advice do I have?
I would recommend this solution to others.
I rate Visio a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: September 2026
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