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VP of Products at a tech vendor with 11-50 employees
Real User
Jan 31, 2023
Self-explanatory tool that helps communicate processes clearly and easily
Pros and Cons
  • "The tools tab within Visio has been amazingly useful, and it is updated quite frequently. Along with how Visio handles components and everything else, I would call it an easy-to-use tool."
  • "From my perspective, Visio could probably add more help guidelines for users, and I would prefer to see more intuitive user interfaces to help with dragging and dropping, using the right components, etc."

What is our primary use case?

I use Visio to elaborate on the workflows and use cases that I see for my product, and also to illustrate specific processes for users of the product. In essence, I use Visio to help visually represent processes and as a communication tool that lets me explain things to end users in a simple manner.

At the same time, I also use Visio as a base from which to communicate with my technical team so that they are able to better understand the user's perspective while they are developing the product. I use it on both fronts, especially since I have been in a role which is more on the consulting side while having to liaise with both the end users and the technical team. For all these use cases, Visio has been a key tool which has been very helpful to me.

What is most valuable?

The tools tab within Visio has been amazingly useful, and it is updated quite frequently. Along with how Visio handles components and everything else, I would call it an easy-to-use tool. Anyone with years of experience in IT who has just been introduced to Visio won't feel like they want to shy away from it because the entire tool itself is self-explanatory.

I have personally used Visio across three different organizations that I've been in, and I have been more happy using Visio than any of its competitors.

What needs improvement?

From my perspective, Visio could probably add more help guidelines for users, and I would prefer to see more intuitive user interfaces to help with dragging and dropping, using the right components, etc. For example, more tooltips would be appreciated, such as when hovering over a component with the mouse.

It would also be helpful is there were an option to customize the fields and diagrams based on the color, because sometimes you get a black and white coloring with your diagram, whereas I would prefer to have it set to my corporate template and color scheme, which can be a bit difficult to get right. 

For how long have I used the solution?

I have been using Visio for more than eight years.

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Visio
January 2026
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What do I think about the stability of the solution?

I would give Visio a nine out of ten for stability.

What do I think about the scalability of the solution?

Based on my own personal usage, I find Visio very scalable as there are a lot of a options available to explore. Because of this, it is often used by people like myself who liaise between product users and other people such as technical architects who need to communicate their architectures.

I don't know the exact figure, but I would say there are around 10-15 people who use it in my company.

I would give it an eight out of ten for scalability.

How are customer service and support?

I haven't yet needed to reach out for technical support.

Which solution did I use previously and why did I switch?

Before Visio, I used Enterprise Architect (EA).

How was the initial setup?

I had my IT team help me so it was pretty straightforward. I would rate it an eight out of ten for ease of setup.

What about the implementation team?

My IT team took care of the implementation, so I don't know the technicalities of it all. The IT team's work in implementing it was an organization-wide activity.

What's my experience with pricing, setup cost, and licensing?

We have about 10 to 15 people with Visio licenses in my company, but I wasn't involved in the direct negotiation of the prices and since this was taken care of by my administrative office.

What other advice do I have?

I would definitely recommend Visio and I would rate it an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Anthony Busulwa - PeerSpot reviewer
Operations Manager Uganda at a tech services company with 201-500 employees
Reseller
Jan 21, 2023
It's flexible and comes with icons, plus it gives you more powerful options when creating diagrams
Pros and Cons
  • "What I like best about Visio is that it's flexible. Sometimes, if I need to draw quickly, I use Microsoft PowerPoint, but if I need icons, which Visio has, I use Visio. I also like that the solution gives me a much more powerful range of options."
  • "The improvement I want to see in Visio is being able to edit it more quickly, particularly when pulling it out of another software and then editing it on that non-Visio software. Currently, the process affects the overall performance because it's not as quick as I want it to be."

What is our primary use case?

I'm into designing, so I'm using Visio for creating diagrams. Mostly it's for network, architecture, or data flow diagrams, depending on what the customers need.

What is most valuable?

What I like best about Visio is that it's flexible.

Sometimes, if I need to draw quickly, I use Microsoft PowerPoint, but if I need icons, which Visio has, I use Visio.

I also like that the solution gives me a much more powerful range of options.

What needs improvement?

The improvement I want to see in Visio is being able to edit it more quickly, particularly when pulling it out of another software and then editing it on that non-Visio software. Currently, the process affects the overall performance because it's not as quick as I want it to be.

If I were to add a new feature in Visio, and if I went wild, it's the feature of creating new diagrams from Visio, even if I'm on another document. If Visio is running in the background while I have another document open, it would be interesting to be able to draw diagrams on that document.

For how long have I used the solution?

I've been using Visio for a few years now.

How are customer service and support?

I didn't contact the Visio technical support team, and from what I know, the IT team didn't have to contact support either. Once, there was a bug, and the IT team couldn't do the installation until the next day, but even then, there was no need to contact the Visio support team. As a product, it's intuitive.

How was the initial setup?

Setting up Visio is easy because you just need to check the block, click, and then it'll be set up, but that's because my company uses Microsoft 365. Setup-wise, I'm rating it as eight out of ten.

What's my experience with pricing, setup cost, and licensing?

I'm not involved in the licensing of Visio for my company. However, for Visio licenses for my customers, I am.

What other advice do I have?

Around fifty people use Visio within my company.

People in the company use Visio whenever necessary, but I use it more frequently. I talk to customers a lot, and I'm part of the sales process, which means I need to create diagrams, so I use Visio a few times a week. My usage is usually greater than other developers in my company.

I don't have any particular advice for people who want to use the solution, but Visio is a user-friendly product and easy to use.

My rating for Visio is eight out of ten because it's a good product.

My company is a Microsoft user.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Visio
January 2026
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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SQL Server Developer at a computer software company with 51-200 employees
Real User
Jan 17, 2023
Stable and lets you create data models and diagrams
Pros and Cons
  • "The most valuable feature of Visio is diagram creation. If you have a presentation, you can create your data model using Visio."
  • "An area for improvement in Visio is pricing. It's a costly tool for my company because it only uses Visio occasionally."

What is our primary use case?

The company uses Visio for a maintenance project occasionally. I use Visio for infrastructure architecture and create data models on it.

What is most valuable?

The most valuable feature of Visio is diagram creation. If you have a presentation, you can create your data model using Visio. The tool has Microsoft components you can find in Microsoft Power BI, particularly the drag-and-drop functionality and link creation between the two components.

What needs improvement?

An area for improvement in Visio is pricing. It's a costly tool for my company because it only uses Visio occasionally.

For how long have I used the solution?

I've only used Visio four or five times in the ten years it's been in my company.

What do I think about the stability of the solution?

Stability-wise, Visio is an eight out of ten.

What do I think about the scalability of the solution?

I didn't see the option to scale Visio because it's one user at a time and installed on your local machine, so I'm not sure about its scalability.

How was the initial setup?

The initial setup for Visio is easy because it's a Microsoft product.

What's my experience with pricing, setup cost, and licensing?

Visio is a pricey tool. It's a five out of ten, cost-wise. It would be great if it had a pay-per-use licensing model because my company uses it sparingly. If Visio had a two-day use license, that would be helpful.

What other advice do I have?

My company uses Visio, but not very frequently.

My rating for Visio is eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1014486 - PeerSpot reviewer
Facility director at a aerospace/defense firm with 5,001-10,000 employees
Real User
Feb 1, 2022
Very fluid, very interactive, designed to reduce the manual work for basic flowcharts
Pros and Cons
  • "Very interactive with an intuitive interface."
  • "As a user, it, unfortunately, lacks recognition by Microsoft products."

What is our primary use case?

My primary use case of this solution is for process mapping and a little for organizational charts. We are customers of Visio.

What is most valuable?

The solution has a fairly intuitive interface. When it comes to process mapping, the best thing about it is that it's already configured for swim lanes and for drag and drop and easy manipulation of the objects and connection lines. It makes it a very easy-to-use solution. In comparison, if you're using PowerPoint, you have to manually size things and then adjust the font and it's very tedious trying to get everything connected. In contrast, Visio is very fluid, very interactive, and designed with features that reduce the manual work for basic flowcharts.

What needs improvement?

As a user, it would be helpful if Visio was in a native format recognized by Microsoft Word products, but that's not the case.

For how long have I used the solution?

We have been using this product for 20 years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. We're a global company although I'm not sure how many in the company use this product on a regular basis. 

How was the initial setup?

The initial setup is straightforward and the solution is intuitive enough that you can begin using it immediately. 

What other advice do I have?

I rate this solution eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1371327 - PeerSpot reviewer
Power Electronics Engineer at a manufacturing company with 1,001-5,000 employees
Real User
Jan 16, 2022
User-friendly with a good interface and fairly simple installation
Pros and Cons
  • "The scalability is good. We can reuse it as a model. It can be modified."
  • "I can't speak to any missing features. It's been fine so far."

What is our primary use case?

I'm using only this tool for our full architecture block diagram development. We're using it for our action projects, what are we are running.

How has it helped my organization?

It's a part of our process where architecture and detailed document development are needed. That's it. From the architecture and flow diagram preparation perspective, when it comes to detailing the documentation before implementing other components can be done in Visio.

What is most valuable?

The solution is stable.

The scalability is good. We can reuse it as a model. It can be modified.

The tool is user-friendly. 

We are able to bring out what we want in terms of our architectural or detailed block diagrams.

The installation is easy.

I'm now used to the user interface. I like it. 

What needs improvement?

I can't speak to any missing features. It's been fine so far.

For how long have I used the solution?

I've used the solution for a while. 

What do I think about the stability of the solution?

The product is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good.

What do I think about the scalability of the solution?

We have found the solution to be scalable. If a company needs to expand it, it can do so.

Most people in our organization use the solution. It is meant for all engineers and then architects. Managers also use it when it comes to representing some project flow processes from the point of view of management.

How are customer service and support?

We haven't dealt with technical support. I cannot speak to how helpful or responsive they are.

How was the initial setup?

The initial implementation is very easy. However, I cannot recall how long it took to actually deploy it.

What about the implementation team?

Our IT team handled the implementation in-house. We did not need outside assistance from integrators or consultants. 

What was our ROI?

It's just a supporting tool. I can't speak to any direct ROI.

What's my experience with pricing, setup cost, and licensing?

While I know that we do have to pay a licensing fee, I can't speak to the exact details. I don't handle that aspect. I'm not sure if there are extra costs on top of the license itself.

What other advice do I have?

We're a customer and an end-user.

We're using the latest version of the solution.

I'd recommend the solution. It's always a useful tool. Instead of using other drawing tools, I'd say that this one is likely the best option.  

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Executive Director at a manufacturing company with 10,001+ employees
Real User
Dec 2, 2021
Provides a lot of options and functionality for technical reporting
Pros and Cons
  • "It is ideal for putting out flowcharts and swim charts. It's really good. It has all the various options to use, particularly depending on what kind of audience you have. It provides you different kinds of options to insert the pictures and explain things."
  • "One thing that I always felt was missing was the ability to integrate with other Microsoft products, particularly with things like SharePoint or other Excel Office tools. It may be available, but it is not as good as it could be."

What is our primary use case?

I use Visio for pretty much all of my landscape diagrams and for anything for management reporting, particularly on the technical side.

What is most valuable?

Visio has been something that I've been using for many, many years. It is ideal for putting out flowcharts and swim charts. It's really good. It has all the various options to use, particularly depending on what kind of audience you have. It provides you different kinds of options to insert the pictures and explain things. It really suited my requirements and I love it.

I have been able to get most of my things done using what's already been provided. It comes with a lot of functionality.

Another good thing I like about it is that it is already in the cloud. It's well integrated and I don't have any additional requirements at this point.

What needs improvement?

One thing that I always felt was missing was the ability to integrate with other Microsoft products, particularly with things like SharePoint or other Excel Office tools. It may be available, but it is not as good as it could be. There are some other tools that are very well integrated, but maybe they bought the product from a different company but it looks like the integration is not as seamless as other products that I work with.

For how long have I used the solution?

I have been using Visio for many years.

What do I think about the stability of the solution?

I really have not encountered any issues. It is very simple to use. I never had formal training or anything of that kind. I just started using it and I learned it as I was using it.

What do I think about the scalability of the solution?

In terms of scalability, Visio is single user, right? There's no challenge in terms of scalability.

It's open for everybody. It's a part of a package that we negotiated as a part of our licensing agreement with Microsoft. It's available to more or less all the users.

How are customer service and support?

We have Microsoft support but I have never had a need to reach them. I think they're doing a pretty good job. There is a quarterly business review that we do for any issues that we have. That's not for Visio as such, but it is for all the enterprise products that we have from Microsoft.

Which solution did I use previously and why did I switch?

I have never used anything else. I've always been using Visio.

We have multiple options available in the organization and Visio is one of them that I use. Of course, I use a lot of PowerPoint too, but Visio is among my favorite ones.

How was the initial setup?

The initial setup is very simple.

What's my experience with pricing, setup cost, and licensing?

I don't know pricing in particular for Visio, but since it is a deal that is negotiated, I'm assuming it's good. It's a part of the package that we have from Microsoft for all the tools that we procured from them.

What other advice do I have?

My advice to anyone would be to try it out. Not many people are very familiar with it. A lot of people probably use PowerPoint. All the people who use PowerPoint should try it out, particularly if you are using a lot of detailed pictures. It's good for the techies, primarily for explaining things to the management. I think people who are into the techno-functional and mid-management level, who also have a technical background and are moving up to the management roles, it's a great tool for those people. It is pretty flexible. It provides a lot of options and it is very user friendly and it definitely provides a lot of value.

Particularly for enterprise architects and for people who are looking at drawings or putting together landscape diagrams and trying to document things at a high level, it is very good. Not necessarily at a very granular level, but at a high level, it's a great tool.

On a scale of one to ten, for me Visio is a 10. I don't think I've ever encountered a situation where I couldn't do something with it.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Naresh Rayakwar - PeerSpot reviewer
Lead architect at a tech vendor with 10,001+ employees
Real User
Nov 21, 2021
Useful and easy to use
Pros and Cons
  • "The most valuable feature is how easy it is to use."
  • "Visio could be improved by adding more features. If you look at draw.io, they have more features. Also, if you want to design something for the cloud, Microsoft Azure still isn't enabled, so you need to install the plugin. This prototype is easily available, though."

What is our primary use case?

My primary use case is for designing the architecture diagram and the network diagram. 

What is most valuable?

The most valuable feature is how easy it is to use. 

What needs improvement?

Visio could be improved by adding more features. If you look at draw.io, they have more features. Also, if you want to design something for the cloud, Microsoft Azure still isn't enabled, so you need to install the plugin. This prototype is easily available, though. 

For how long have I used the solution?

I have been using this solution for almost ten years. 

What do I think about the stability of the solution?

The stability is quite good. There is not much maintenance really required. If it's on your desktop and something goes wrong, it is usually available to repair again. You don't need anyone else to maintain it. 

Which solution did I use previously and why did I switch?

I previously used the Sparx System Enterprise Architect, but my experience with it was limited. It was discontinued because they stopped the licensing. 

How was the initial setup?

The installation was straightforward. It takes about five to ten minutes and you can do it yourself. 

What about the implementation team?

I implemented myself. 

What's my experience with pricing, setup cost, and licensing?

I pay for the license and it is very expensive. If you're only going to use this tool from time to time, you can save money by just using the available online tools. But if you plan on using it heavily, then it's worth it to invest. 

What other advice do I have?

I would rate this product an eight out of ten. I recommend this product to others because it's a useful tool for designers and architects. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Real User
Nov 18, 2021
Having the ability to visually depict a concept that we're trying to get across is helpful
Pros and Cons
  • "The thing I like most about Visio is the stencils. As the product has matured over time, it comes with more stencils and objects that you can just pick out of the menu and go with."
  • "It thinks that it knows what you want to do, but it doesn't. It has a way of behaving that can be very frustrating from time to time. Either it moves things about because it thinks its placement should be at a certain place, or it's keeping track of things that you don't necessarily see, so it moves something elsewhere."

What is our primary use case?

I use Visio for visual rendering of technical concepts. I use the stencils that depict different workflows, data flows, or architectural structures from an IT perspective that I could render in other documents like PowerPoint or Word documents.

How has it helped my organization?

Since we work in IT, we deal with very technical abstract concepts. So having the ability to visually depict a concept that we're trying to get across is helpful. When we write documentation, we have to write it for the broadest audience possible. If you can reduce the number of words, either in technical documentation manuals or others, and do it visually, that seems to register with the targeted audience.

What is most valuable?

The thing I like most about Visio is the stencils. As the product has matured over time, it comes with more stencils and objects that you can just pick out of the menu and go with. 

What needs improvement?

It thinks that it knows what you want to do, but it doesn't. It has a way of behaving that can be very frustrating from time to time. Either it moves things about because it thinks its placement should be at a certain place, or it's keeping track of things that you don't necessarily see, so it moves something elsewhere. So when the software requires more keystrokes than one would think to either capture or register a placement, or a drag and drop function that you think should be easily executed, it sometimes doesn't always work that way. Regardless of the skill, the user experience can sometimes be interesting. The predictive behaviors of it at times can be a little bit of a drag.

For how long have I used the solution?

I've been using Microsoft Visio for twenty plus years.

What do I think about the stability of the solution?

More often than not, stability is not an issue, it's a fairly stable product. I've noticed that when I have multiple products open, like PowerPoint, Excel, Microsoft, and a couple of others, sometimes it begins to act flaky and then I have to start cutting down services or closing things. In general the Office suite, sometimes it can let you know that it's going to start acting funky, or the behavior begins to be flaky. You have to just know by experience that's your cue to cut down services, close windows, close applications, because the robustness of the applications are not allowing you to be as multitasking as you want to be.

What do I think about the scalability of the solution?

Scalability is okay. It's like everything else, most people they use at most, 30% of the product's capabilities, so there's a lot of stuff in Visio that doesn't necessarily get used. You don't know that when you do the typical installation, that a good part of the product capabilities are never going to get used. The default configuration is to load everything, as opposed to custom, and it's just easier just to let it deploy everything. As a result of that, there's a lot of functionality that gets pulled in, and memory and CPU that may be consumed that the user would never benefit from. That's just the nature of the beast.

How was the initial setup?

Setup is mostly straightforward, but there are occasions where the installation process can be prone to some issues that may not always be apparent until after you deploy it. Sometimes the installation experience requires expertise. Sometimes it's not always clear if you're going to have compatibility issues with the 32-bit version or the 64-bit version, there's been those type of subtleties in the past.

What about the implementation team?

Since I've worked in different shops, sometimes I have installed it from my own product license that I purchased. So I've deployed it from a physical media and I've deployed it from an on-site provider because I purchased the key and there was no physical media. Then there are other times where the company that I worked for, their end user computing team, or their desktop support team, because they have to keep track of the licenses, they own the deployment and the push down to the user and make it part of their image. Because there's a cost to deploying that product in some variation of the product packaging, they tried to keep control of that. 

What's my experience with pricing, setup cost, and licensing?

Just be mindful that the software, while it's helpful, it can behave in ways that can be a little frustrating. A lot of companies say go and find a Visio-like product that can do 70% of what Visio does, for free. There have been companies that I've worked for that said we will not pay the license fee for Visio, go and get a similar product that you can download from the web that can do 70% of what you need it to do. 

What other advice do I have?

I would rate Visio an eight out of ten. It's a product that's been known. Many people use it. It's got an established install base. It's not flawless by any means, but since it does allow some intimacy with the Microsoft products, that's probably its greatest thing, and in a business environment, that's important. Because of its cost structure, a lot of organizations are trying to figure out if there are alternatives out there, which there are. Those other products can do much of the heavy lifting that Visio does at a cost point that, in some cases, is very attractive.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.