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reviewer2083653 - PeerSpot reviewer
Head IT Enterprise Architecture - make Digitization a priority at a healthcare company with 1,001-5,000 employees
Real User
Allows us to document architectures and workflows
Pros and Cons
  • "The usability in general is good. The integration of uploading custom stencils is also very nice."
  • "Integration with other software would be an area of improvement, so that it's not just used to document but also as a center plane for information sharing."

What is our primary use case?

I use this solution for documenting architectures and workflows.

It's a rich-client application, so it's deployed on-premises.

There are about 10 people who use this solution in my organization. We would use it more if the solution were less expensive.

In the future, I will have other licensing models for infrequent users so that they can pay per use for the solution.

What is most valuable?

The usability in general is good. The integration of uploading custom stencils is also very nice.

What needs improvement?

Integration with other software would be an area of improvement, so that it's not just used to document but also as a center plane for information sharing. I would like to have the ability to click on things and be redirected to the application all throughout the process flow.

In the next release, I would like them to provide an application store for stencils from different vendors where we can download new icons and drawing elements.

For how long have I used the solution?

I have worked with this solution for ten years.

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Visio
November 2024
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What do I think about the stability of the solution?

The stability is mature.

What do I think about the scalability of the solution?

It's a one-to-one application. I don't think there's a need to scale. It's expensive to deploy too many seats, especially if people only need it a few times a year. 

How was the initial setup?

Initial setup is simple.

What about the implementation team?

Implementation was done in-house.

What's my experience with pricing, setup cost, and licensing?

The price could be more flexible for infrequent users. If it's your main utility that you use daily, then it's a good price.

I would rate the pricing as two out of ten.

Which other solutions did I evaluate?

We also evaluated Lucidchart. The cost is the main difference.

One is an online solution, and the other is a native application. There are some functionality differences, but it's a big competitor because it scales much easier, and it has a lower cost for infrequent users. 

If your company usually standardizes on one tool and then you try to exchange information with infrequent users, then obviously the power users move to the tool that's also accessible and usable by the infrequent users.

What other advice do I have?

I would rate this solution as nine out of ten. It's a good tool.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical manager at Koninklijke Bam Groep N.v.
Real User
Top 5Leaderboard
Easier drawing capabilities needed, but integrates well and beneficial stencils creation
Pros and Cons
  • "I think the best part of Visio is that you can import drawings very well into Microsoft Word. For example, if you put the Visio drawing into Word, you can double click on it and it opens in Visio. It is a very useful feature and something which I miss switching to Enterprise Architect. In Enterprise Architect, if I import a drawing into Word it does not open the diagram in Enterprise Architect. This is one of the strongest features and the ability to create your own stencils."
  • "They could improve the drawing function, other solutions provide easier drawing capabilities."

What is our primary use case?

I work for BAM, which is the largest builder in the Netherlands. We have approximately 24,000 employees and we have a centralized IT that provides all products for our company. I use the solution for organizing many different types of visuals graphics. It has the ability to make drawings quickly with links, flowcharts, and organizational drawings.

What is most valuable?

I think the best part of Visio is that you can import drawings very well into Microsoft Word. For example, if you put the Visio drawing into Word, you can double click on it and it opens in Visio. It is a very useful feature and something which I miss switching to Enterprise Architect. In Enterprise Architect, if I import a drawing into Word it does not open the diagram in Enterprise Architect. This is one of the strongest features and the ability to create your own stencils. Additionally, it allowed the importation of AutoCAD drawings which was helpful because I did not have AutoCAD installed on my laptop.

What needs improvement?

They could improve the drawing function, other solutions provide easier drawing capabilities.

The UML drawings are quite limited, particularly the clause diagrams. You need to put a lot of effort to get everything right, compared to some other products I have tried.

In a future release, there should be more features in UML drawings. Generating drawings that belong to UML is quite an effort, everything is very tedious by hand and I prefer the methods which other competitors use which takes the effort away because some elements are done automatically. It requires fewer clicks with your mouse and fewer presses on the keyboard to accomplish the same result.

For how long have I used the solution?

I have been using the solution for approximately 21 years.

What do I think about the stability of the solution?

The solution is stable.

Which solution did I use previously and why did I switch?

I have also used other UML tools and almost all of them are easier to draw in than in Visio.

What about the implementation team?

The implementation is done by our centralized IT team.

Which other solutions did I evaluate?

I evaluated Enterprise Architect and have now switched to it.

What other advice do I have?

Visio is that it is a reasonable product.

I see Visio as something similar to Coral Draw, but more vector-oriented. For example, no picture, but vectors. I classified Visio more as a standard drawing program, it tries to be something else. I am drawing more and more diagrams in UML and Visio is not the ideal tool.

If I was going to rate Visio for generalistic drawings, it would be a solid eight. It is a good product, there is nothing wrong with it. However, this is not my main use case.

I rate Visio a five out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Visio
November 2024
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,067 professionals have used our research since 2012.
Managing Director at Optus
Consultant
Top 10
Easy-to-use features for creating BPMN diagrams
Pros and Cons
  • "The Data Objects are hyperlinked to the Standard Operating Procedures, Letters, and Forms."
  • "The Auto-Align has improved significantly from the previous release; however, it still jumbles the model if your process diagram has a fair degree of complexity."

What is our primary use case?

I have used Visio Professional to model business process to BPMN 2.0 standard in the Logistic and Insurance Industry. Visio has been an easy-to-use modeling tool for Logistic processes, Complaints processes, Compensation Recoveries processes, Insurance processes, and Finance processes. The modeling of the As-Is process allows process analysis to design an efficient To-be process.

How has it helped my organization?

Visio is used to model and communicate the business process. 

As with all process modeling software when used correctly, it has the following benefits:

  • Swimlanes enable clear accountability and responsibility.
  • The Data Objects are hyperlinked to the Standard Operating Procedures, Letters, and Forms.
  • The Data Store is linked to the CRM/ERP system.
  • The task types assigned to the task enables the identification of improvement opportunities.

What is most valuable?

The ability to create BPMN Diagrams with the Visio Professional, the ability to import Rules from the BPMN 2.0 Rule Set, and Check the diagram according to the BPMN 2.0 rules are the most valuable features.

The Align features are easy to use and keep the diagram neat and tidy as you model the business process with the stakeholders in process discovery workshops. You need to be pretty competent to be able to map the process on the spot.

The access to commonly used features with the right click of the mouse and F8 (Align) are the best features.

What needs improvement?

For older version of Visio Professional, not all BPMN 2.0 Elements are available. 

The Auto-Align has improved significantly from the previous release; however, you may still find the auto align features lacking if your process diagram has a fair degree of complexity. My suggestion is to keep your process model straight forward and use the intermediate Link Event or End Signal Event to break up, simplify or connect the the rest of the process map.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

This is a stable solution. When working with a complex process model, ensure that your computer has sufficient RAM to support multiple software and multiple displays (three monitors) running concurrently.

What do I think about the scalability of the solution?

Scalability is not applicable.

How are customer service and technical support?

I have not required customer service or technical support in using Visio.

Which solution did I use previously and why did I switch?

Visio is the first software that I used to start modeling business processes.

How was the initial setup?

The initial setup of this solution was straight forward.

What about the implementation team?

This solution was implemented in-house through the IT Support Team.

What was our ROI?

The ROI for this solution is hard to quantify.

What's my experience with pricing, setup cost, and licensing?

The cost of the software is reasonably priced. 

Which other solutions did I evaluate?

I did not evaluate other options before choosing this solution.

What other advice do I have?

If you are considering modeling business process to BPMN 2.0 standards, you must purchase the Visio Professional version as the Standard version does not include the BPMN functionality.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Vaibhav-Kumar - PeerSpot reviewer
Vaibhav-KumarAssistant Manager in Strategic Consulting at Metlife
Real User

Also, the new version along with Office 365 has provided many features which makes life easier.

See all 2 comments
Milind Parab - PeerSpot reviewer
Sr. Principal Software Engineer at Cadence Design Systems
Real User
Top 5Leaderboard
Used for architecture designs and flowcharts
Pros and Cons
  • "It's easy to embed Visio in a Word document."
  • "Visio requires a lot of memory, and it is not good for a small design."

What is our primary use case?

We use Visio for architecture designs and flowcharts.

What is most valuable?

It's easy to embed Visio in a Word document. We can keep the Visio flowchart active so that we don't have to copy and paste for any updates. Visio can be directly opened and updated from Word. Sometimes, we lose from where the original flowchart was. That's not the case with Visio since it is well-integrated.

What needs improvement?

Visio requires a lot of memory, and it is not good for a small design. It slows down the Word document because it takes time to load.

For how long have I used the solution?

I have been using Visio for three years.

What do I think about the stability of the solution?

The solution's stability is fine because I haven't noticed any crashes. However, it's very slow and takes time to load and exit.

What do I think about the scalability of the solution?

Visio is a scalable solution. More than 20 users are using the solution in our organization.

How was the initial setup?

Visio is easy to deploy, and one person is good enough to install it.

What was our ROI?

We have seen around eight to ten percent time savings with Visio in terms of document quality, and good documents save a lot of money in technical communication.

What other advice do I have?

When you document something and want to make a flowchart, you can import a Visio drawing in Word instead of drawing it in Word. Once we link it like that, any updates on the Visio side or the doc side remain active throughout the project. The prints are also good because the quality is good when you convert from Visio to video. Our documents are mainly internal technical documents, and we majorly use Word, Excel, and Visio.

The solution does not require maintenance. Microsoft provides updates, and periodic maintenance of the tool is handled remotely. I would recommend Visio to other users because it is a good solution.

Overall, I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Zandile Mushi - PeerSpot reviewer
Network Administrator at Mzansi Security and Fire
Real User
Top 5Leaderboard
Offers ease of deployment and good integration capabilities
Pros and Cons
  • "It is a scalable solution."
  • "The product's installation phase can be a difficult process if you don't have the deployment script with you since it is very important to know what you are doing when you are dealing with the setup process."

What is our primary use case?

I use the solution in my company for Microsoft Active Directory and for monitoring purposes.

What is most valuable?

The most valuable features of the solution revolve around the ease of deployment it offers. It is also easy to understand about the product and its deployment process. I enjoy the fact that since Visio is a Microsoft product, everything is linked and synchronized in our company's environment.

What needs improvement?

From an improvement perspective, the setup process needs to be made easy.

For how long have I used the solution?

I have experience with Visio. My company is a customer of Microsoft.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution.

In my company, 48 people use the product.

How are customer service and support?

I haven't interacted much with the solution's technical support. I contacted the solution's technical support to deal with an issue with the offline products.

How was the initial setup?

The product's installation phase was okay. The product's installation phase can be a difficult process if you don't have the deployment script with you since it is very important to know what you are doing when you are dealing with the setup process. Visio's setup process is the same as Oracle's installation phase. If Visio is being installed in some company, it is important to have the script to help you know what you need to do since you can't install it on your own and make it work. In general, you need to know what to select to install the product properly.

The solution is deployed using Azure's cloud services.

What's my experience with pricing, setup cost, and licensing?

The product is expensive, but it is cheaper if you buy it as a part of a bundle or an enterprise-level agreement.

What other advice do I have?

I recommend the product to those who plan to use it. As an IT professional, we don't like to confuse people by giving them multiple options. It is better for people to explore different products, and later on, if, as IT professionals, we find the products are not compatible with the users' requirements, then we might suggest some tool with better features to such users.

It is neither too difficult nor too easy to learn to use Visio.

The product's integration capabilities with other platforms have helped improve our company's overall workflow.

I rate the overall tool an eight out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Martin Zwarthoed - PeerSpot reviewer
Database Specialist at Zwarthoed IT Solutions
Real User
Top 10
Provides a lot of flexibility in writing graphs and customizing them and has many features compared to its competitors
Pros and Cons
  • "The product provides a lot of flexibility in writing graphs and customizing them."
  • "The solution is pretty expensive."

What is our primary use case?

I use the solution to make graphs and schemas for infrastructure, application, and documentation.

How has it helped my organization?

We need proper documentation. The tool helps us during the project initiation to visualize things.

What is most valuable?

I have used it for so long that it is the product that I can work my best with. It has a lot of features compared to other competitors. The product provides a lot of flexibility in writing graphs and customizing them. It has a lot of stencils that we can use to make it seamless. I haven't seen that in other products.

What needs improvement?

The solution is pretty expensive. It could be cheaper.

For how long have I used the solution?

I have been using the solution for 20 years.

What do I think about the stability of the solution?

I rate the tool’s stability a nine out of ten.

What do I think about the scalability of the solution?

I rate the tool’s scalability a six out of ten. I do not need to scale it much.

How are customer service and support?

I do not contact support for Visio. I contact them for SQL Server. Sometimes, the knowledge of the people I talk to is not that good. Sometimes it's great, and sometimes it's not that good. It depends on the person who takes the case.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I used draw.io in the past, but it was fairly limited compared to Visio. It didn't have a lot of functionality compared to Visio.

How was the initial setup?

The setup is pretty easy. We just have to install the tool. We do not have to do a lot of configuration. It would be somewhat different in a business setup, though.

What's my experience with pricing, setup cost, and licensing?

I have a Microsoft 365 license.

What other advice do I have?

I prefer Visio. I have been working on it for a long time. It is a hassle to learn another tool. I will recommend the product to others. Overall, I rate the solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2142177 - PeerSpot reviewer
Product Director at a outsourcing company with 1,001-5,000 employees
Real User
Top 20
Very useful for network layout designs; regular additions and feature upgrades
Pros and Cons
  • "They provide continual enhancements which are always very useful."
  • "Extremely large complex drawings need to be saved on the cloud for access."

What is our primary use case?

This tool is mainly used by our engineers for network layout designs, to either document what's being deployed for a customer or to put together a proposal. We use it as a tool to graphically depict the network we're proposing to the customers showing what it will look like and which components will be included. We are customers of Visio and I'm the product director with sector security. 

What is most valuable?

The solution has many readily available shapes and icons. Visio is a kind of industry-standard to some extent. Many companies have icon sets that can be imported into Visio and then used for network graphics or to specifically show a manufacturer's product model number. It's very useful. Visio has always been a pretty good product with continual updates. There will often be new features you didn't know you needed but once they're included, you can't imagine being without them. They're on the right track as far as I'm concerned.

What needs improvement?

If you get large networks where you're trying to detect everything in the network and you get lots of minute details, the drawings can get too large to send via email. You have to put it in cloud storage for people to access it. That's a byproduct of having a large, very complex graphic.

What do I think about the stability of the solution?

I've never had any problem with stability and all of them. 

What do I think about the scalability of the solution?

I've never heard of any concerns regarding scalability. 

How are customer service and support?

Our own internal IT department deals with any support issues.

How was the initial setup?

Sometimes if you have to import icon or figure sets, it can be a little bit challenging. For the most part, it's pretty straightforward. 

What other advice do I have?

I rate this solution 10 out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Executive Director at a manufacturing company with 10,001+ employees
Real User
Provides a lot of options and functionality for technical reporting
Pros and Cons
  • "It is ideal for putting out flowcharts and swim charts. It's really good. It has all the various options to use, particularly depending on what kind of audience you have. It provides you different kinds of options to insert the pictures and explain things."
  • "One thing that I always felt was missing was the ability to integrate with other Microsoft products, particularly with things like SharePoint or other Excel Office tools. It may be available, but it is not as good as it could be."

What is our primary use case?

I use Visio for pretty much all of my landscape diagrams and for anything for management reporting, particularly on the technical side.

What is most valuable?

Visio has been something that I've been using for many, many years. It is ideal for putting out flowcharts and swim charts. It's really good. It has all the various options to use, particularly depending on what kind of audience you have. It provides you different kinds of options to insert the pictures and explain things. It really suited my requirements and I love it.

I have been able to get most of my things done using what's already been provided. It comes with a lot of functionality.

Another good thing I like about it is that it is already in the cloud. It's well integrated and I don't have any additional requirements at this point.

What needs improvement?

One thing that I always felt was missing was the ability to integrate with other Microsoft products, particularly with things like SharePoint or other Excel Office tools. It may be available, but it is not as good as it could be. There are some other tools that are very well integrated, but maybe they bought the product from a different company but it looks like the integration is not as seamless as other products that I work with.

For how long have I used the solution?

I have been using Visio for many years.

What do I think about the stability of the solution?

I really have not encountered any issues. It is very simple to use. I never had formal training or anything of that kind. I just started using it and I learned it as I was using it.

What do I think about the scalability of the solution?

In terms of scalability, Visio is single user, right? There's no challenge in terms of scalability.

It's open for everybody. It's a part of a package that we negotiated as a part of our licensing agreement with Microsoft. It's available to more or less all the users.

How are customer service and support?

We have Microsoft support but I have never had a need to reach them. I think they're doing a pretty good job. There is a quarterly business review that we do for any issues that we have. That's not for Visio as such, but it is for all the enterprise products that we have from Microsoft.

Which solution did I use previously and why did I switch?

I have never used anything else. I've always been using Visio.

We have multiple options available in the organization and Visio is one of them that I use. Of course, I use a lot of PowerPoint too, but Visio is among my favorite ones.

How was the initial setup?

The initial setup is very simple.

What's my experience with pricing, setup cost, and licensing?

I don't know pricing in particular for Visio, but since it is a deal that is negotiated, I'm assuming it's good. It's a part of the package that we have from Microsoft for all the tools that we procured from them.

What other advice do I have?

My advice to anyone would be to try it out. Not many people are very familiar with it. A lot of people probably use PowerPoint. All the people who use PowerPoint should try it out, particularly if you are using a lot of detailed pictures. It's good for the techies, primarily for explaining things to the management. I think people who are into the techno-functional and mid-management level, who also have a technical background and are moving up to the management roles, it's a great tool for those people. It is pretty flexible. It provides a lot of options and it is very user friendly and it definitely provides a lot of value.

Particularly for enterprise architects and for people who are looking at drawings or putting together landscape diagrams and trying to document things at a high level, it is very good. Not necessarily at a very granular level, but at a high level, it's a great tool.

On a scale of one to ten, for me Visio is a 10. I don't think I've ever encountered a situation where I couldn't do something with it.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.