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Managing Director at Optus
Consultant
Top 10
Easy-to-use features for creating BPMN diagrams
Pros and Cons
  • "The Data Objects are hyperlinked to the Standard Operating Procedures, Letters, and Forms."
  • "The Auto-Align has improved significantly from the previous release; however, it still jumbles the model if your process diagram has a fair degree of complexity."

What is our primary use case?

I have used Visio Professional to model business process to BPMN 2.0 standard in the Logistic and Insurance Industry. Visio has been an easy-to-use modeling tool for Logistic processes, Complaints processes, Compensation Recoveries processes, Insurance processes, and Finance processes. The modeling of the As-Is process allows process analysis to design an efficient To-be process.

How has it helped my organization?

Visio is used to model and communicate the business process. 

As with all process modeling software when used correctly, it has the following benefits:

  • Swimlanes enable clear accountability and responsibility.
  • The Data Objects are hyperlinked to the Standard Operating Procedures, Letters, and Forms.
  • The Data Store is linked to the CRM/ERP system.
  • The task types assigned to the task enables the identification of improvement opportunities.

What is most valuable?

The ability to create BPMN Diagrams with the Visio Professional, the ability to import Rules from the BPMN 2.0 Rule Set, and Check the diagram according to the BPMN 2.0 rules are the most valuable features.

The Align features are easy to use and keep the diagram neat and tidy as you model the business process with the stakeholders in process discovery workshops. You need to be pretty competent to be able to map the process on the spot.

The access to commonly used features with the right click of the mouse and F8 (Align) are the best features.

What needs improvement?

For older version of Visio Professional, not all BPMN 2.0 Elements are available. 

The Auto-Align has improved significantly from the previous release; however, you may still find the auto align features lacking if your process diagram has a fair degree of complexity. My suggestion is to keep your process model straight forward and use the intermediate Link Event or End Signal Event to break up, simplify or connect the the rest of the process map.

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Visio
October 2024
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For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

This is a stable solution. When working with a complex process model, ensure that your computer has sufficient RAM to support multiple software and multiple displays (three monitors) running concurrently.

What do I think about the scalability of the solution?

Scalability is not applicable.

How are customer service and support?

I have not required customer service or technical support in using Visio.

Which solution did I use previously and why did I switch?

Visio is the first software that I used to start modeling business processes.

How was the initial setup?

The initial setup of this solution was straight forward.

What about the implementation team?

This solution was implemented in-house through the IT Support Team.

What was our ROI?

The ROI for this solution is hard to quantify.

What's my experience with pricing, setup cost, and licensing?

The cost of the software is reasonably priced. 

Which other solutions did I evaluate?

I did not evaluate other options before choosing this solution.

What other advice do I have?

If you are considering modeling business process to BPMN 2.0 standards, you must purchase the Visio Professional version as the Standard version does not include the BPMN functionality.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Vaibhav-Kumar - PeerSpot reviewer
Vaibhav-KumarAssistant Manager in Strategic Consulting at Metlife
Real User

Also, the new version along with Office 365 has provided many features which makes life easier.

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Milind Parab - PeerSpot reviewer
Sr. Principal Software Engineer at Cadence Design Systems
Real User
Top 5Leaderboard
Used for architecture designs and flowcharts
Pros and Cons
  • "It's easy to embed Visio in a Word document."
  • "Visio requires a lot of memory, and it is not good for a small design."

What is our primary use case?

We use Visio for architecture designs and flowcharts.

What is most valuable?

It's easy to embed Visio in a Word document. We can keep the Visio flowchart active so that we don't have to copy and paste for any updates. Visio can be directly opened and updated from Word. Sometimes, we lose from where the original flowchart was. That's not the case with Visio since it is well-integrated.

What needs improvement?

Visio requires a lot of memory, and it is not good for a small design. It slows down the Word document because it takes time to load.

For how long have I used the solution?

I have been using Visio for three years.

What do I think about the stability of the solution?

The solution's stability is fine because I haven't noticed any crashes. However, it's very slow and takes time to load and exit.

What do I think about the scalability of the solution?

Visio is a scalable solution. More than 20 users are using the solution in our organization.

How was the initial setup?

Visio is easy to deploy, and one person is good enough to install it.

What was our ROI?

We have seen around eight to ten percent time savings with Visio in terms of document quality, and good documents save a lot of money in technical communication.

What other advice do I have?

When you document something and want to make a flowchart, you can import a Visio drawing in Word instead of drawing it in Word. Once we link it like that, any updates on the Visio side or the doc side remain active throughout the project. The prints are also good because the quality is good when you convert from Visio to video. Our documents are mainly internal technical documents, and we majorly use Word, Excel, and Visio.

The solution does not require maintenance. Microsoft provides updates, and periodic maintenance of the tool is handled remotely. I would recommend Visio to other users because it is a good solution.

Overall, I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Visio
October 2024
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
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Zandile Mushi - PeerSpot reviewer
Network Administrator at Mzansi Security and Fire
Real User
Top 5Leaderboard
Offers ease of deployment and good integration capabilities
Pros and Cons
  • "It is a scalable solution."
  • "The product's installation phase can be a difficult process if you don't have the deployment script with you since it is very important to know what you are doing when you are dealing with the setup process."

What is our primary use case?

I use the solution in my company for Microsoft Active Directory and for monitoring purposes.

What is most valuable?

The most valuable features of the solution revolve around the ease of deployment it offers. It is also easy to understand about the product and its deployment process. I enjoy the fact that since Visio is a Microsoft product, everything is linked and synchronized in our company's environment.

What needs improvement?

From an improvement perspective, the setup process needs to be made easy.

For how long have I used the solution?

I have experience with Visio. My company is a customer of Microsoft.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution.

In my company, 48 people use the product.

How are customer service and support?

I haven't interacted much with the solution's technical support. I contacted the solution's technical support to deal with an issue with the offline products.

How was the initial setup?

The product's installation phase was okay. The product's installation phase can be a difficult process if you don't have the deployment script with you since it is very important to know what you are doing when you are dealing with the setup process. Visio's setup process is the same as Oracle's installation phase. If Visio is being installed in some company, it is important to have the script to help you know what you need to do since you can't install it on your own and make it work. In general, you need to know what to select to install the product properly.

The solution is deployed using Azure's cloud services.

What's my experience with pricing, setup cost, and licensing?

The product is expensive, but it is cheaper if you buy it as a part of a bundle or an enterprise-level agreement.

What other advice do I have?

I recommend the product to those who plan to use it. As an IT professional, we don't like to confuse people by giving them multiple options. It is better for people to explore different products, and later on, if, as IT professionals, we find the products are not compatible with the users' requirements, then we might suggest some tool with better features to such users.

It is neither too difficult nor too easy to learn to use Visio.

The product's integration capabilities with other platforms have helped improve our company's overall workflow.

I rate the overall tool an eight out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Martin Zwarthoed - PeerSpot reviewer
Database Specialist at Zwarthoed IT Solutions
Real User
Top 10
Provides a lot of flexibility in writing graphs and customizing them and has many features compared to its competitors
Pros and Cons
  • "The product provides a lot of flexibility in writing graphs and customizing them."
  • "The solution is pretty expensive."

What is our primary use case?

I use the solution to make graphs and schemas for infrastructure, application, and documentation.

How has it helped my organization?

We need proper documentation. The tool helps us during the project initiation to visualize things.

What is most valuable?

I have used it for so long that it is the product that I can work my best with. It has a lot of features compared to other competitors. The product provides a lot of flexibility in writing graphs and customizing them. It has a lot of stencils that we can use to make it seamless. I haven't seen that in other products.

What needs improvement?

The solution is pretty expensive. It could be cheaper.

For how long have I used the solution?

I have been using the solution for 20 years.

What do I think about the stability of the solution?

I rate the tool’s stability a nine out of ten.

What do I think about the scalability of the solution?

I rate the tool’s scalability a six out of ten. I do not need to scale it much.

How are customer service and support?

I do not contact support for Visio. I contact them for SQL Server. Sometimes, the knowledge of the people I talk to is not that good. Sometimes it's great, and sometimes it's not that good. It depends on the person who takes the case.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I used draw.io in the past, but it was fairly limited compared to Visio. It didn't have a lot of functionality compared to Visio.

How was the initial setup?

The setup is pretty easy. We just have to install the tool. We do not have to do a lot of configuration. It would be somewhat different in a business setup, though.

What's my experience with pricing, setup cost, and licensing?

I have a Microsoft 365 license.

What other advice do I have?

I prefer Visio. I have been working on it for a long time. It is a hassle to learn another tool. I will recommend the product to others. Overall, I rate the solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer2142177 - PeerSpot reviewer
Product Director at a outsourcing company with 1,001-5,000 employees
Real User
Top 20
Very useful for network layout designs; regular additions and feature upgrades
Pros and Cons
  • "They provide continual enhancements which are always very useful."
  • "Extremely large complex drawings need to be saved on the cloud for access."

What is our primary use case?

This tool is mainly used by our engineers for network layout designs, to either document what's being deployed for a customer or to put together a proposal. We use it as a tool to graphically depict the network we're proposing to the customers showing what it will look like and which components will be included. We are customers of Visio and I'm the product director with sector security. 

What is most valuable?

The solution has many readily available shapes and icons. Visio is a kind of industry-standard to some extent. Many companies have icon sets that can be imported into Visio and then used for network graphics or to specifically show a manufacturer's product model number. It's very useful. Visio has always been a pretty good product with continual updates. There will often be new features you didn't know you needed but once they're included, you can't imagine being without them. They're on the right track as far as I'm concerned.

What needs improvement?

If you get large networks where you're trying to detect everything in the network and you get lots of minute details, the drawings can get too large to send via email. You have to put it in cloud storage for people to access it. That's a byproduct of having a large, very complex graphic.

What do I think about the stability of the solution?

I've never had any problem with stability and all of them. 

What do I think about the scalability of the solution?

I've never heard of any concerns regarding scalability. 

How are customer service and support?

Our own internal IT department deals with any support issues.

How was the initial setup?

Sometimes if you have to import icon or figure sets, it can be a little bit challenging. For the most part, it's pretty straightforward. 

What other advice do I have?

I rate this solution 10 out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Executive Director at a manufacturing company with 10,001+ employees
Real User
Provides a lot of options and functionality for technical reporting
Pros and Cons
  • "It is ideal for putting out flowcharts and swim charts. It's really good. It has all the various options to use, particularly depending on what kind of audience you have. It provides you different kinds of options to insert the pictures and explain things."
  • "One thing that I always felt was missing was the ability to integrate with other Microsoft products, particularly with things like SharePoint or other Excel Office tools. It may be available, but it is not as good as it could be."

What is our primary use case?

I use Visio for pretty much all of my landscape diagrams and for anything for management reporting, particularly on the technical side.

What is most valuable?

Visio has been something that I've been using for many, many years. It is ideal for putting out flowcharts and swim charts. It's really good. It has all the various options to use, particularly depending on what kind of audience you have. It provides you different kinds of options to insert the pictures and explain things. It really suited my requirements and I love it.

I have been able to get most of my things done using what's already been provided. It comes with a lot of functionality.

Another good thing I like about it is that it is already in the cloud. It's well integrated and I don't have any additional requirements at this point.

What needs improvement?

One thing that I always felt was missing was the ability to integrate with other Microsoft products, particularly with things like SharePoint or other Excel Office tools. It may be available, but it is not as good as it could be. There are some other tools that are very well integrated, but maybe they bought the product from a different company but it looks like the integration is not as seamless as other products that I work with.

For how long have I used the solution?

I have been using Visio for many years.

What do I think about the stability of the solution?

I really have not encountered any issues. It is very simple to use. I never had formal training or anything of that kind. I just started using it and I learned it as I was using it.

What do I think about the scalability of the solution?

In terms of scalability, Visio is single user, right? There's no challenge in terms of scalability.

It's open for everybody. It's a part of a package that we negotiated as a part of our licensing agreement with Microsoft. It's available to more or less all the users.

How are customer service and support?

We have Microsoft support but I have never had a need to reach them. I think they're doing a pretty good job. There is a quarterly business review that we do for any issues that we have. That's not for Visio as such, but it is for all the enterprise products that we have from Microsoft.

Which solution did I use previously and why did I switch?

I have never used anything else. I've always been using Visio.

We have multiple options available in the organization and Visio is one of them that I use. Of course, I use a lot of PowerPoint too, but Visio is among my favorite ones.

How was the initial setup?

The initial setup is very simple.

What's my experience with pricing, setup cost, and licensing?

I don't know pricing in particular for Visio, but since it is a deal that is negotiated, I'm assuming it's good. It's a part of the package that we have from Microsoft for all the tools that we procured from them.

What other advice do I have?

My advice to anyone would be to try it out. Not many people are very familiar with it. A lot of people probably use PowerPoint. All the people who use PowerPoint should try it out, particularly if you are using a lot of detailed pictures. It's good for the techies, primarily for explaining things to the management. I think people who are into the techno-functional and mid-management level, who also have a technical background and are moving up to the management roles, it's a great tool for those people. It is pretty flexible. It provides a lot of options and it is very user friendly and it definitely provides a lot of value.

Particularly for enterprise architects and for people who are looking at drawings or putting together landscape diagrams and trying to document things at a high level, it is very good. Not necessarily at a very granular level, but at a high level, it's a great tool.

On a scale of one to ten, for me Visio is a 10. I don't think I've ever encountered a situation where I couldn't do something with it.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Manager of Enterprise Architecture at a insurance company with 1,001-5,000 employees
Real User
Templates are easily findable and usable, but it is a stagnant tool that lacks a lot of enterprise features
Pros and Cons
  • "What I like about it is that the templates are easily findable and usable, and they are usually created for other software packages. It seems to be pretty much widely adopted in the industry."
  • "It is a visualization tool, so database visualization is pretty static in it. They haven't moved the ERDs very well. They haven't adopted any real visualization like what you have in Hackolade for JSON or other data patterns. It has none of that. If you go onto broader patterns, you can actually label and integrate with a data set, if you want, for Visio, but it's very clunky and very difficult for me to assign that to another user. I can't assign it to a junior or a documenter. They really haven't cleaned up and made their tools simpler to use when linking to data, which is primarily what you're trying to do."

What is our primary use case?

I use it for high-level detailed and high-level conceptual drawings for leadership. I also use it for small drawings when I'm doing documentation, policy creation, or building some kind of a spec.

It is installed on my personal machine. In terms of the version, my Office suite is 19, so I assume the Visio version is whatever is packaged with Office 19 suite.

How has it helped my organization?

It improved the way our organization functioned years ago, but right now, people are trying to find other ways to do what they're doing in Visio because the tool is stagnant and really not moving. It hasn't for years. They've added features but really not much. They're more pulling those into higher-level tools such as Azure Development Studio and things like that.

What is most valuable?

What I like about it is that the templates are easily findable and usable, and they are usually created for other software packages. It seems to be pretty much widely adopted in the industry. 

What needs improvement?

It is a visualization tool, so database visualization is pretty static in it. They haven't moved the ERDs very well. They haven't adopted any real visualization like what you have in Hackolade for JSON or other data patterns. It has none of that. If you go onto broader patterns, you can actually label and integrate with a data set, if you want, for Visio, but it's very clunky and very difficult for me to assign that to another user. I can't assign it to a junior or a documenter. They really haven't cleaned up and made their tools simpler to use when linking to data, which is primarily what you're trying to do.

The versioning has always been a bit messy. You can't have a state of how it is to how it was without having two drawings. You can layer, but layers don't work very well for the most part. They just haven't progressed the tool. The tool isn't keeping up with the architecture that people are forced to do. So, more and more people around here are abandoning it and moving to alternate tools. It is now being used for just basic drawings. It is no longer an enterprise-quality development or documentation tool. It can be, but you'd have to work pretty hard at it.

It doesn't have autosave features with respect to the way some of the other Office tools have it. It is pretty clunky if your machine crashes or gets shut down because of a low battery or something like that. To make sure that the changes persist, you need to look at the last version of it. It has still got on-premise features, and it still has that same paradigm of clicking "save", and you better keep clicking "save" to make sure it doesn't get corrupted. It is very old school for cloud tools. Any Office tool, Google tool, or Apple tool is going to save all your work because it's basically updating via messages, but that's not how Visio works. It is very old school. They just aren't spending any money on it.

I'd love them to get back to being able to do true data flow diagrams that are easy to use and that actually can be pulled from data lineage. In lineage diagrams, you can pull the data and actually reflect them in the right drawing. There is a little bit of that going on in some of the drawings but not much. I want to be able to do database design documents, if necessary. I've got people doing those. I'd like to do network drawings with multiple layers in a simpler way and to the point where the layers have displays of viewpoints as most systems do. 

For how long have I used the solution?

I have been using this solution for 10 to 15 years.

What do I think about the stability of the solution?

It is very stable, but there are no autosave features in it.

What do I think about the scalability of the solution?

There is no scalability to it. It is on your machine. You could put files into Teams and somewhat scale through Teams, but it is not scalable. You don't have the ability to have team cooperation and repositories. You can do repositories, but it doesn't have any of the features that allow you to regulate and have all the things you'd have or expect in any enterprise quality development tool or design tool. It doesn't have any of those features. You have to broaden the suite and buy about nine other Microsoft things to somehow attempt to get those features.

Its usage is declining. We used to have about 150 users. Now, we probably only have about 50 or 60 users. We're buying tools that knock out some of the edges of what Visio would do. Enterprise architecture is really no longer done in Visio. It is done a little bit, but for the most part, we use other tools for it. Although it can make the boxes, it can't really work a process in enterprise architecture. It is not a development or life cycle management tool.

How are customer service and support?

I've never been able to queue up technical support on it. We don't allow our internal people to directly communicate with technical support. It goes through an internal layer.

How was the initial setup?

It is easy to set up. It is also easy to add libraries to it.

What's my experience with pricing, setup cost, and licensing?

I know you can pick it up in retail for under a thousand per person. You can also pick it up for cheaper than that. Microsoft has about 7,000 licensing models, and you get certain percentages off specific licensing. If you're a partner, you get specific numbers of licenses with the partnership price.

What other advice do I have?

Visio was owned not by Microsoft. It was its own company way back, and it was actually moving very well. It had ERDs and was actually developing very well. Microsoft bought it. They picked it apart and started moving those tools into other things and downgraded the tool. I don't think it has met the level of expertise and the level of technical proficiency that it had 15 years ago. It was downgraded, pure and simple. A lot of those pieces are used in other things now.

I would advise others that just don't try to make it more than what it is. Find a tool that is enterprise-worthy if you're trying to move to that level, but don't try to make it into an enterprise tool.

I would rate it a six out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1537254 - PeerSpot reviewer
Executive Director, Global Technology Director at a financial services firm with 10,001+ employees
Real User
A stable diagramming and vector graphics application with a useful automation feature
Pros and Cons
  • "I like the way you can hypertext across tabs so you can actually create an interactive that you can export as a website. You can also extend it to a monitoring tool if you really wanted to."
  • "The price could be better."

What is our primary use case?

We use Visio extensively for creating architecture, network and workflow diagrams. Also used for UML Class diagrams and various types of flow charts 

How has it helped my organization?

We use it to create diagrams used for architectural review. It's a great tool to create diagrams to show how an infrastructure or software architecture has being designed and then review that with the other domain architects.

What is most valuable?

I like the way you can Hyperlink objects to a URL, local file or other tabs within the same diagram. I use this to create an Overview tab with a high level digram and then link objects in the Overview to other tabs with more detail on that object. You can also save the diagram as a html page and then host on a local server to create an interactive diagram. You can also automate the creation of diagrams with PowerShell

What needs improvement?

Would be nice if visio viewer didn't require active-x.

For how long have I used the solution?

I have been using Visio for over 15 years.

What do I think about the stability of the solution?

It's a stable solution. It's Visio. It just works.

What do I think about the scalability of the solution?

Scalability is fine. It runs on each individual client. I haven't used any of the team integration hooks. We have a lot of technologists that use it and we're trying to make a move to move those architecture diagrams to be more driven by code by leveraging C4 and then model driven design through MagicDraw and that's a new journey for us. I think there are still going to be a large number of teams that still end up using Visio as it's very versatile. 

How was the initial setup?

It's all automated for our firm by our department. I run it on my Mac as well, and it's super simple to set up.

What about the implementation team?

We do everything ourselves. We set up and deployed this solution.

What was our ROI?

It's better than using PowerPoint or something else to draw the diagrams. 

What's my experience with pricing, setup cost, and licensing?

It's not the cheapest product, but it's extremely valuable.

What other advice do I have?

I would tell potential users that it depends on how you use it. You can use Visio for everything from designing networks to organizational charts. You can also use it for so much more as it's a very versatile tool. There are a lot of Visio stencils that are available on the web. Use those.

Just do your homework. But there's just a lot of people who have contributed to creating various open-source Visio stencils. Most product vendors have already created those stencils. You don't need to go and recreate it on your own. You can go to NetApp or VMware, or Cisco and download the stencil for their products. Then it makes it very easy to use and integrate.

On a scale from one to ten, I would give Visio a nine.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.