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Basil Jaeggy - PeerSpot reviewer
IT Solutions Architect at Helvetia Versicherungen
Real User
Apr 1, 2022
Easy to implement in-house with excellent flexibility and good performance
Pros and Cons
  • "It's a very flexible solution."
  • "It requires a lot of skill to get into it."

What is most valuable?

The solution is easy to set up.

The stability is okay. The performance is pretty good.

It's a very flexible solution. 

What needs improvement?

It requires a lot of skill to get into it. 

It requires more simplicity. You have two options. Either you go very simple, then it's quite a hurdle to get into it or you go very complex. It's a hurdle too. However, when you decide to go complex, then you know exactly what you're doing. Therefore, the gap between, let's say, a common user and an experienced user is large. For Draw.io, I can point anybody to Draw.io and they can just get in there and do whatever they want to do, and it works for them. Visio requires someone to be more experienced.

There's also a solution called TAG for writing documents, which is awesome. It's mainly used in universities, education areas, and big pharma. It's an awesome tool. It takes a lot of time to get in there, but when you are in there, you can do basically almost every kind of document without any issues. Visio is much more similar to this. There's complexity and yet you can do anything within it.

I'm not used to the new versions of Visio. There is a standard version. Always when I get in there, I get frustrated as I can't do the things that I like. The usability could be improved.

Stencils are always an issue, however, this depends on the vendors.

The stability can get iffy if you are doing very complex things. 

For how long have I used the solution?

I've used the solution quite extensively during the last ten years. It's been a long time. 

What do I think about the stability of the solution?

The stability really depends on what you're using and what you're doing. When you get complex, you can get some crashes. I have never figured out why that is. It may happen when you have different cards or registers with a lot of things linked together and grouped. For standard usage, it's awesome. When you do more complex things, well, you might have issues.

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What do I think about the scalability of the solution?

I can't say a thing about scalability. 

How are customer service and support?

I can't speak to technical support as I don't deal with them. We have in-house support and our in-house support is abysmal. What happens after them, I really can't say. If you call them to ask questions, they just say, "We have to look it up." And that's the last thing you hear. That, however, is an internal issue. It's nothing to do with the quality of the support in general.

Which solution did I use previously and why did I switch?

We did not previously use a different solution. 

I do now use Draw.io a lot.

How was the initial setup?

The implementation process is quite simple and straightforward. 

Deployment times vary. It depends on how you manage it. If you do a good management process, with document templates and everything, it takes a lot longer. We basically just made packages and rolled them there, using the variables. I'm not a package filler, however, for us, it was easy.

I can't speak to how many people now manage the solution as it is completely outsourced. We don't manage it ourselves. 

What about the implementation team?

We handled the implementation in-house. We did not need to hire any consultants or integrators.

What's my experience with pricing, setup cost, and licensing?

I can't speak to the cost of the solution. We are using just the standard licensing terms for an enterprise license agreement with Microsoft, where we basically have a lot of things in there. I don't think it's included in any Office Microsoft 365 licenses. We basically just have a subscription for every license we're using, however, I can't speak to pricing or terms. 

What other advice do I have?

I have to let Visio go as most often it's too complex and it takes too much time. I'm rather using Draw.io, which is by far enough for almost everything I do expect if I am really drawing up complex cabling things in a building, for example.

I'm just an end-user. The company I work for is a customer. We don't have a special business relationship with Visio.

I'd give new users the same advice I do for every tool. Be really clear on what you want to achieve. Be really clear that when you do it and do it in a strategical and tactical way. Don't do a single deployment and don't just install it and let users do their thing. Agree on templates, stencils, et cetera, that you're using within the company, and keep it simple and crisp, as simple and crisp as possible.

After using the solution for ten years, I would rate it at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Greg Swain - PeerSpot reviewer
Director of Solution Architecture at Winslow Technology Group
Reseller
Mar 22, 2022
Easy setup, very stable, and useful for diagramming and mapping data flows
Pros and Cons
  • "It is a useful tool to map data flows, network objects, and computer science technology and show to clients. It does what I need it to do. It's a tool I've used the longest, so I know it the best, and that's probably the claim to fame."
  • "Sometimes, there is a little bit of a learning curve with it, especially while doing complex network diagrams and getting the lines to snap the way you want them and not overlap or be confusing. It would be great if there was a built-in tutorial. It is not that you can't YouTube, but it would be nice if they gave you some free training. I've been using it forever, but every now and then, I got to do something complicated with it and I wonder how do I do that again. Maybe they do have such information, and I don't know. I have not done research on it because a bunch of people work for me, and some of them are better at it than I am, so I just ask them to do this for me."

What is our primary use case?

I use it for diagramming networks, racks, data centers, data flow applications, etc.

I am using its latest version. We have an M-365 membership, so we can access it in the cloud, but we download the application because it works better.

What is most valuable?

It is a useful tool to map data flows, network objects, and computer science technology and show to clients. It does what I need it to do. It's a tool I've used the longest, so I know it the best, and that's probably the claim to fame.

What needs improvement?

Sometimes, there is a little bit of a learning curve with it, especially while doing complex network diagrams and getting the lines to snap the way you want them and not overlap or be confusing. It would be great if there was a built-in tutorial. It is not that you can't YouTube, but it would be nice if they gave you some free training. I've been using it forever, but every now and then, I got to do something complicated with it and I wonder how do I do that again. Maybe they do have such information, and I don't know. I have not done research on it because a bunch of people work for me, and some of them are better at it than I am, so I just ask them to do this for me.

There are some applications that you can run in an environment, and they will run through, do auto-discovery, and map the network environment. It would be great to see something like that in Visio, but Microsoft probably doesn't want the hassle of having to deal with it because all the ones out there don't work that well anyway. In order to work well, you have to give them a ton of access to your routers and switches, and nobody wants to do that because it is a security issue.

For how long have I used the solution?

I have been using this solution for 15 years.

What do I think about the stability of the solution?

Its stability is excellent. It is a very stable application.

What do I think about the scalability of the solution?

It is basically a client application, and it has one to one ratio in terms of the application being installed on the client. So, I'm not sure how it scales.

We have 15 users. All are technical architects and engineers. Its usage is moderate. It is just an as-needed tool, but everybody in our two teams needs it.

How are customer service and support?

I never had to contact Visio's technical support.

Which solution did I use previously and why did I switch?

If I did, it was a long time ago. Sometimes, we use PowerPoint for simple diagrams. Obviously, it's not nearly as powerful, but in a pinch, it works.

How was the initial setup?

It is pretty basic, but I've been using it for 15 years. So, you get some stencils, and you build some templates.

What's my experience with pricing, setup cost, and licensing?

We probably have an M-365 E3 license.

What other advice do I have?

It had the same struggles the entire time it has been around. It is a good tool, but it got a little bit of a learning curve. Sometimes, you got to figure out how to make the line snap correctly so it is not really confusing, but it is a valuable tool. People want to use it.

I would rate it an eight out of ten. It is a really good application for what it does. I'm sure there are one or two other solutions out there that are pretty good, but I don't have a lot of exposure to them.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Visio
February 2026
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Anthony Uzoh - PeerSpot reviewer
Director, Technology Planning and Human Resource at Agate Technology Solutions
Real User
Top 5Leaderboard
Sep 2, 2024
Good tool for beginners to use on project tracking
Pros and Cons
  • "Visio is outstanding because it has features that are useful for project management."
  • "Visio is not as scalable as other tools due to the proprietary restriction. You cannot customize it or scale it up like the way you do with Trello or Jira. Microsoft places restrictions on things that you can do with Visio."

What is our primary use case?

I use the tool mainly for project tracking. I also use it for the system design of sequence diagrams and the like. I use MS Visio for crafting my flowcharts and network connectivity mock-ups.

How has it helped my organization?

Visio is outstanding because it has features that are useful for project management. However, Visio lacks some features that are available on Jira and Trello. If these features are made available on Visio, then they can make your work easy. I was not guided by a person nor did I use any training for working with Visio. I just picked it up and started using it. Visio is not complex since it is a Microsoft product. Visio is always updated with new features that have made it more robust and enterprise.

What is most valuable?

The modeling features that aid my flowcharting, sequence diagrams, and project tracking are the most valuable. Creating network architectural diagrams has been made easier for me using Visio.

What needs improvement?

The Burndown chart for easier tracking of the progress of any task needs improvement. I would also recommend that the components of Visio be made to use colors to denote and differentiate them from each other especially when working with large diagrams. This will help to eliminate or at least reduce any form of confusion.

For how long have I used the solution?

I have been using the solution for the past ten years.

What do I think about the stability of the solution?

I have not encountered any stability or performance issues with the tool.

What do I think about the scalability of the solution?

Visio is not as scalable as other tools due to the proprietary restriction. You cannot customize it or scale it up like the way you do with Trello or Jira. Microsoft places restrictions on things that you can do with Visio.

How are customer service and support?

MS Visio Customer Service has so far been incredibly professional. I get spot-on responses to my queries almost immediately.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I had used Enterprise Architect but I found Visio much easier to use.

How was the initial setup?

Visio is quite simple to set up.

What about the implementation team?

I implemented Visio in-house.

What was our ROI?

The time I invested in learning how to use Visio has paid off because I can use it to complete my projects quicker. My clients are also happy because the delivery timeline for the projects I did for them using Visio has reduced by 35%.

What's my experience with pricing, setup cost, and licensing?

Cloud-based tools are always cheaper since they are subscription-based. I use the on-premises version of Visio hence the price is quite expensive. However, I believe that the cloud version may not be as expensive as the on-premises version.

Which other solutions did I evaluate?

Yes, I evaluated Enterprise Architect.

What other advice do I have?

I would rate Visio an eight out of ten. The solution is more linear than Trello. Anyone looking to try the solution should go ahead. Visio comes with a trial version which you can use to learn about the tool. If you get familiar with Visio, it is then easy to use more complex solutions that come with a lot of features. However, the advantageous features can be destructive as well. For instance, you want to do something, but you may get distracted, and end up not doing that thing. Visio is quite straightforward and good for beginners.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mohamed El Wakeel - PeerSpot reviewer
Group IT Business Solutions Manager at a manufacturing company with 1,001-5,000 employees
Real User
Apr 20, 2023
Easy to set up, stable, and has excellent support
Pros and Cons
  • "Drawing flowcharts is the most valuable feature of Visio."
  • "Visio can be more user-friendly."

What is our primary use case?

We primarily use Visio for creating business process diagrams and flowcharts.

What is most valuable?

Drawing flowcharts is the most valuable feature of Visio.

What needs improvement?

Visio can be more user-friendly.

I would like to have a drag-and-drop option within Visio.

For how long have I used the solution?

I have been using Visio for many years across various versions.

What do I think about the stability of the solution?

Visio is stable.

What do I think about the scalability of the solution?

I believe Visio is scalable.

How are customer service and support?

We have an enterprise agreement with Microsoft that includes premier support service.

How was the initial setup?

Our IT department completed the initial setup and deployment, which was straightforward.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

Visio is included with our Microsoft enterprise license.

What other advice do I have?

I give Visio a nine out of ten.

We have over 300 users.

I recommend Visio.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Victor Claveria - PeerSpot reviewer
Logistics Division Manager at 3PL
Real User
Apr 19, 2023
Easy to deploy, is stable, and scalable
Pros and Cons
  • "The solution is user-friendly."
  • "The performance sometimes lags and has room for improvement."

What is our primary use case?

I use the solution for process mapping and improvement.

What is most valuable?

The solution is user-friendly.

What needs improvement?

The performance sometimes lags and has room for improvement.

The price has room for improvement.

For how long have I used the solution?

I have been using the solution for a few years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I give the scalability an eight out of ten.

How was the initial setup?

The initial setup is straightforward. The deployment took under 15 minutes by following the documentation.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

We pay annually for the Visio license and it is expensive.

What other advice do I have?

I give the solution a nine out of ten.

Visio is user-friendly and I recommend the solution to others.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Csaba Molnar - PeerSpot reviewer
IT department manager at Szrt
Real User
Feb 20, 2023
Scalable and stable solution for creating system plans and hardware equipment structure
Pros and Cons
  • "I find the control flow and settings features valuable."
  • "The control flow feature needs to be improved. I compared Visio to Bizagi and found that control flow is better with Bizagi. The improvements that can be made to the solution depends on the user."

What is our primary use case?

We use the tool for creating system plans and some hardware equipment structure.

How has it helped my organization?

I find the control flow and settings features valuable.

What needs improvement?

The control flow feature needs to be improved. I compared Visio to Bizagi and found that control flow is better with Bizagi. The improvements that can be made to the solution depends on the user. We don't want to restrict a user on what he can use and for what.

For how long have I used the solution?

I have been using the solution for several years.

What do I think about the stability of the solution?

I have found Visio to be a stable solution.

What do I think about the scalability of the solution?

Visio is a scalable solution. We have around 20-25 users for the tool.

How are customer service and support?

The support for Visio from Microsoft is fine and subscription-based. We have an enterprise agreement with Microsoft so the subscription is for three years. Therefore, we can solve all types of problems that Visio has.

How was the initial setup?

The setup of Visio is straightforward.

What's my experience with pricing, setup cost, and licensing?

The pricing of Visio is much better. It has a free version of the cheapest functionality which is enough for us.

What other advice do I have?

I am using the latest version of Visio. I would rate the solution a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2083653 - PeerSpot reviewer
Head IT Enterprise Architecture - make Digitization a priority at a healthcare company with 1,001-5,000 employees
Real User
Jan 31, 2023
Allows us to document architectures and workflows
Pros and Cons
  • "The usability in general is good. The integration of uploading custom stencils is also very nice."
  • "Integration with other software would be an area of improvement, so that it's not just used to document but also as a center plane for information sharing."

What is our primary use case?

I use this solution for documenting architectures and workflows.

It's a rich-client application, so it's deployed on-premises.

There are about 10 people who use this solution in my organization. We would use it more if the solution were less expensive.

In the future, I will have other licensing models for infrequent users so that they can pay per use for the solution.

What is most valuable?

The usability in general is good. The integration of uploading custom stencils is also very nice.

What needs improvement?

Integration with other software would be an area of improvement, so that it's not just used to document but also as a center plane for information sharing. I would like to have the ability to click on things and be redirected to the application all throughout the process flow.

In the next release, I would like them to provide an application store for stencils from different vendors where we can download new icons and drawing elements.

For how long have I used the solution?

I have worked with this solution for ten years.

What do I think about the stability of the solution?

The stability is mature.

What do I think about the scalability of the solution?

It's a one-to-one application. I don't think there's a need to scale. It's expensive to deploy too many seats, especially if people only need it a few times a year. 

How was the initial setup?

Initial setup is simple.

What about the implementation team?

Implementation was done in-house.

What's my experience with pricing, setup cost, and licensing?

The price could be more flexible for infrequent users. If it's your main utility that you use daily, then it's a good price.

I would rate the pricing as two out of ten.

Which other solutions did I evaluate?

We also evaluated Lucidchart. The cost is the main difference.

One is an online solution, and the other is a native application. There are some functionality differences, but it's a big competitor because it scales much easier, and it has a lower cost for infrequent users. 

If your company usually standardizes on one tool and then you try to exchange information with infrequent users, then obviously the power users move to the tool that's also accessible and usable by the infrequent users.

What other advice do I have?

I would rate this solution as nine out of ten. It's a good tool.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Pramoad Pathirathna - PeerSpot reviewer
Senior Manager of Enterprise Systems at a computer software company with 201-500 employees
Real User
Jan 26, 2023
User-friendly environment, variety of templates, but searching could improve
Pros and Cons
  • "The main reason I choose Visio is that it is easy to use. The user interface is familiar and straightforward. Additionally, it offers a variety of templates, such as those for Cisco solutions, which make it easy to create diagrams for specific use cases. For example, we use a Cisco Meraki switch and we can find the exact template for it, then we can easily drop in the components and connect the cables to create the diagram."
  • "Searching for specific templates within the program can be difficult. For example, if I need a template for an electrical diagram with certain symbols, it can be challenging to find it."

What is our primary use case?

I use Visio for designing diagrams and flowcharts. It is user-friendly and easy to use compared to other options. Although many people in my company use AutoCAD, I am not familiar with it. For all the designing, charts, and diagrams, I use Visio. If someone requests an AutoCAD format, I will design it in Visio and then forward it to our team who is responsible for converting it to a CAD file.

What is most valuable?

The main reason I choose Visio is that it is easy to use. The user interface is familiar and straightforward. Additionally, it offers a variety of templates, such as those for Cisco solutions, which make it easy to create diagrams for specific use cases. For example, we use a Cisco Meraki switch and we can find the exact template for it, then we can easily drop in the components and connect the cables to create the diagram.

What needs improvement?

Searching for specific templates within the program can be difficult. For example, if I need a template for an electrical diagram with certain symbols, it can be challenging to find it.

For how long have I used the solution?

I have been using Visio for approximately three years.

What do I think about the stability of the solution?

I rate the stability of Visio a nine out of ten.

What do I think about the scalability of the solution?

The scalability could be better for the cloud version.

I rate the scalability of Visio a six out of ten.

How are customer service and support?

I did not use the support from Visio.

Which solution did I use previously and why did I switch?

I have used some open-source solutions in the past but I prefer Visio.

How was the initial setup?

The setup of Visio is simple.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive. The solution does come bundled in other packages.

I rate the price of Visio a three out of ten.

What other advice do I have?

I rate Visio a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
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Updated: February 2026
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Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.