I use it to design business models, cyber defense portals, and pictures. We are using the latest version of Visio.
Partenaire, CEO at a tech services company with 1-10 employees
Good availability, really professional, and very easy
Pros and Cons
- "I like all the features. I go online, and everything pops there. It is in the cloud, and everything is there. Even if there is a crash, everything is still there. I don't lose anything. That's what is the most valuable and likable. It is really a professional solution for designing. The designs look really nice in the PDF."
- "They have to improve shapes. It has good shapes, but it certainly can have more shapes. There are no U shapes. It also requires more customizations. There are a lot of icons, but they can be modernized more. These icons have to be more customizable so that we are able to change the color and things like that. It should also have more integration so that we can use it with other tools on the web. We don't use Microsoft Teams. We use Discord, which is more for gamers. It would be helpful if Visio is integrated with Discord. I can then show my work to my team. We use Visio, and it is a must-have solution for us, but being a startup, we don't have the money to use the whole Microsoft system. Some day we will use Office. For companies like us, there should be connectors for other software. We should be able to use a connector with the software that we are using or with the new generation solutions. Connectors will make it very easy to transfer data."
What is our primary use case?
How has it helped my organization?
We tried other design tools from Google and other companies. We also tried a few open-source solutions, and frankly, you don't get that professional finish in any other solution. Visio is more professional and accurate.
What is most valuable?
I like all the features. I go online, and everything pops there. It is in the cloud, and everything is there. Even if there is a crash, everything is still there. I don't lose anything. That's what is the most valuable and likable.
It is really a professional solution for designing. The designs look really nice in the PDF.
What needs improvement?
They have to improve shapes. It has good shapes, but it certainly can have more shapes. There are no U shapes. It also requires more customizations. There are a lot of icons, but they can be modernized more. These icons have to be more customizable so that we are able to change the color and things like that.
It should also have more integration so that we can use it with other tools on the web. We don't use Microsoft Teams. We use Discord, which is more for gamers. It would be helpful if Visio is integrated with Discord. I can then show my work to my team.
We use Visio, and it is a must-have solution for us, but being a startup, we don't have the money to use the whole Microsoft system. Some day we will use Office. For companies like us, there should be connectors for other software. We should be able to use a connector with the software that we are using or with the new generation solutions. Connectors will make it very easy to transfer data.
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Visio
December 2024
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For how long have I used the solution?
I have been using Visio for three to five years.
What do I think about the stability of the solution?
It is stable. I never had a bug.
What do I think about the scalability of the solution?
It is scalable. We are a small organization. We are a part of a startup, and there are about five to seven users who use it, which is not a big number, but it is enough for us. Architects and web designers are some of the users of this solution.
How are customer service and support?
I never needed their service. It is so easy to use and stable.
Which solution did I use previously and why did I switch?
I used a workflow, which was free, but it wasn't better than Visio.
How was the initial setup?
It is really easy.
What's my experience with pricing, setup cost, and licensing?
There are some cheaper as well as free solutions.
What other advice do I have?
It is natural and professional. It is very easy. You just align and drag and drop elements. That's the only thing Visio needs.
I would rate Visio a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Business Analyst / Solution Designer at a tech services company with 10,001+ employees
It eases the standardization of the Business Process Model within multi-disciplinary teams
What is most valuable?
I would highlight BPMN 2.0 validation, as it eases the standardization of the Business Process Model within multi-disciplinary teams. Visio integrates seamlessly with the rest of the Office suite as any other Microsoft product, which is also worth mentioning.
How has it helped my organization?
Compared to other products we used in the past, modelling with Visio is faster and the final result in terms of appearance is more professional. Making changes to a diagram is also easier as the items and lines get re-arranged properly with few tweaks required.
What needs improvement?
It would be nice to have the possibility of exporting and importing XPDL, also considering that the Surface series are the MS flagship, there is much room for improvement when it comes to inking or drawing diagrams using pen input (which behaves like a mouse pointer).
XPDL stands for XML Process Definition Language, it is used to interchange business process model definitions between different workflow modelling tools. (e.g. Oracle Fusion Middleware)
Currently, MS Visio does not support import or export of XPDL files. Although some tools like Oracle Fusion have built in support for Visio files, I personally think this capability would be nice to have as would help companies using workflow tools modelling with Visio. As an example, the project I am working for right now uses Vitria Businessware which supports XPDL import, however as Visio does not have XPDL export capability workflows have to be created manually increasing the time to market.
WRT inking and pen input support; Microsoft Surface series lovely integrate with the MS Office suit with a functionality that allows the user to write on top of documents as if it were a printed copy just by using the pen on the screen. This functionality supports ink to shapes which transforms handwritten squares or circles into perfectly drawn shapes. This is not the case in Visio where pen support is non-existent and using it on the screen just emulates the mouse. This is just disappointing as the functionality is there for programs like Word but it is completely missing on Visio.
For how long have I used the solution?
I’ve been using this tool for three years.
What do I think about the stability of the solution?
The product is pretty stable. We stumbled upon some bugs during these years of intense usage, but nothing major that couldn’t be solved by restarting the application.
What do I think about the scalability of the solution?
This product is a desktop application, but coupled with SharePoint, it allows for concurrent editing of files without any issues.
How are customer service and technical support?
We’ve never had to use the technical support for this product.
Which solution did I use previously and why did I switch?
We started using Dia (free open source drawing editor) but we required a more fast and collaborative tool with better MS Word integration and better appearance.
How was the initial setup?
The initial setup was as simple as installing any other MS office product.
What's my experience with pricing, setup cost, and licensing?
Pricing and licensing depends on your needs and the time you expect to use the product. If you plan to use it for an extended period of time, Visio has two versions Standard and Professional where the Professional costs almost twice as the Standard edition with few more stencils and functionalities, but on the other hand Microsoft also offers the 365 option with one year commitment where you can use Visio Professional for almost three years before hitting the single license price.
Which other solutions did I evaluate?
We explored Lucidchart and Sparx Enterprise Architect as alternatives.
What other advice do I have?
I would recommend anyone looking into purchasing this product to review thoroughly each version features as both are quite similar.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Visio
December 2024
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,265 professionals have used our research since 2012.
Infrastructure Architect at a government with 10,001+ employees
Integrated well with Microsoft tools and the Office suite, but it needs better support for third-party tools
Pros and Cons
- "The most valuable feature is that it is integrated with other tools in the Microsoft Office suite, as well as at the backend with products like SharePoint and Microsoft Teams."
- "I think that it feels a bit outside with respect to the icons that are available."
What is most valuable?
The most valuable feature is that it is integrated with other tools in the Microsoft Office suite, as well as at the backend with products like SharePoint and Microsoft Teams.
What needs improvement?
I think that it feels a bit outside with respect to the icons that are available.
It should be easier to integrate with other platforms like Confluence, or other content management platforms for exporting and collaborating on drawings.
It would be helpful if Visio could open drawings from other kinds of tools.
For how long have I used the solution?
I have been using Microsoft Visio for at least 10 years.
What do I think about the stability of the solution?
This is a stable solution and we plan to continue using it for the foreseeable future.
What do I think about the scalability of the solution?
Visio is a scalable product. We have perhaps 300 users in the company.
How are customer service and technical support?
I have not been in contact with technical support.
Which solution did I use previously and why did I switch?
I did not use another similar solution before this one.
What about the implementation team?
Our in-house team installed the product for me.
What other advice do I have?
If you are using other Microsoft products then I can recommend using Visio.
I would rate this solution a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Multimedia Solutions Architect at a tech services company with 501-1,000 employees
I use it primarily to create functional drawings. I would like the ability to change quickly between tools.
What is most valuable?
It is a good diagramming application. I am an AV systems design engineer. I use it primarily to create functional drawings. I also use it for the basic floor plan and wall elevation drawings.
How has it helped my organization?
I don't have to hand-sketch my engineering concepts. The work that I hand off to other departments is clear and easy to read.
What needs improvement?
The ability to change quickly between tools, such as pointer, connector, drawing, and text tools. Perhaps utilizing right-or-center clicking of the mouse could be an excellent addition. Also, the means of turning off Dynamic Grid by default would be a good thing.
Currently, it is on by default and has a habit of getting in the way of what I'm trying to do. A long-time Visio glitch involves the length of lines.
Sometimes, if I use the size and position window to enter a specific length of any type of line, including dimension lines, Visio simply takes it upon itself to make that line a different length of its choosing. This glitch has persisted in every version of Visio that I have used since Microsoft bought the product from its original developer.
For how long have I used the solution?
I have been a Visio user since 1995.
What do I think about the stability of the solution?
In the sense that the product has been on the market for more than 25 years and is sold by Microsoft, it is very stable. In terms of its potential to destabilize my computer, it is not dangerous.
What do I think about the scalability of the solution?
In companies where I have worked, its adoption rate among people in similar job functions to mine is often left to the individual. Some may be more comfortable using other solutions (Adobe Acrobat, AutoCAD). I have not seen the Visio product ever rolled out across an entire company's engineering staff. However, I suppose that this could happen.
How are customer service and technical support?
Technical support is hit and miss. When glitches come up, it can be difficult to engage with a true expert on the Microsoft side. Some glitches in this product have persisted through the years, and versions, even when they are brought to the attention of the Microsoft Visio team.
Which solution did I use previously and why did I switch?
Computers and OSs get old and need to be replaced. When they are replaced, the newest versions of any software are the ones that run best under the newest OSs.
How was the initial setup?
I have the product on both my home and work PCs. My company's IT department handled the installation and setup of Visio 2013 on my work machine. At home, I installed and set up Visio 2017 with no problems.
Which other solutions did I evaluate?
We evaluated Microsoft and AutoDesk.
In my evaluation, my main criteria/question I asked was: "Do they have the best product to accomplish what I need to get done?"
What other advice do I have?
Whatever you use, it has to work for you. If the GUI is not intuitive from your point of view, you won't want to use it, and it won't be a good investment.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Infrastructure Manager at a financial services firm with 201-500 employees
Versatile and stable product that helps to streamline documentation
Pros and Cons
- "The most valuable feature of this product is its versatility."
- "It's a very large install that uses many gigabytes."
What is our primary use case?
My primary use case for Visio is network diagrams to document our local and wide area networks. We also use it from time to time to document business processes and logical systematic processes.
How has it helped my organization?
Visio has helped streamline our documentation.
What is most valuable?
The most valuable feature of this product is its versatility.
What needs improvement?
An area for improvement would be the product's footprint - it's a very large install that uses many gigabytes. There are also sometimes bugs when working with documents on a network drive.
For how long have I used the solution?
I've been using Visio for about twenty years.
What do I think about the stability of the solution?
Visio is very stable, and very few staff are needed for maintenance.
What do I think about the scalability of the solution?
I don't think scalability is particularly relevant to this product as I use it.
How are customer service and support?
Microsoft's basic support is very difficult to work with. However, we have recently invested in the premier support package, which is a lot more money but is actually very good.
How was the initial setup?
The initial setup was fairly straightforward.
What about the implementation team?
I used an in-house team for implementation.
What other advice do I have?
I would rate this solution as eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Associate Consultant at a computer software company with 1,001-5,000 employees
Easy to use and works well with PowerPoint, but it needs simulation functionality
Pros and Cons
- "What I like the most is the simplicity and ease of usage."
- "The simulation is an area that requires improvement."
What is most valuable?
What I like the most is the simplicity and ease of usage.
The reason I like it is that we, as consultants, use PowerPoint a lot, and it's easy to drag it and put in a slide of PowerPoint since it's a Microsoft product.
What needs improvement?
The simulation is an area that requires improvement.
In the next release, I would like to see the simulation improved. It's a Microsoft based, so it's still good, but it needs simulation.
For how long have I used the solution?
I have been working with Visio for the past four years.
What do I think about the stability of the solution?
If we were to say that stable was equal to 100 and unstable was equal to zero, I would give Visio a 50 percent. I would say that if it's a product-based usage for Visio, and it is highly-critical, then I wouldn't use Visio.
For anything that has to do with numbers or with low-level visualization of the system, I wouldn't use Visio because I would need simulation.
If simulation falls under stability, then I would say that it is not stable.
How are customer service and technical support?
I have not contacted technical support.
What other advice do I have?
I would rate this solution a five out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
NOC Manager at a comms service provider with 51-200 employees
A stable and scalable solution which is easy to install and to use
Pros and Cons
- "I like the solution's ease of use and its the integration with different templates from a variety of manufacturers."
- "The solution should have better integration capabilities with MacOS and Linux."
What is our primary use case?
We do not use the latest version.
I am a network engineer and we use the solution for drawing network diagrams.
What is most valuable?
I like the solution's ease of use and its the integration with different templates from a variety of manufacturers.
What needs improvement?
The solution should have better integration capabilities with MacOS and Linux.
For how long have I used the solution?
We have been using Visio since 2010.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
We have never contacted technical support concerning Microsoft Visio.
How was the initial setup?
The solution is easy to install. It took, perhaps, 15 minutes.
What about the implementation team?
One can do installation on his own.
Just a single manager is responsible for the deployment.
What's my experience with pricing, setup cost, and licensing?
There is a licensing fee, but it is fairly priced. It is on a monthly basis.
Which other solutions did I evaluate?
We did not evaluate other options before going with the solution.
What other advice do I have?
There are five people, network engineers, who use the solution in my organization.
I would recommend it to others.
I rate Visio as a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SKA LOW AIW Lead Engineer at a non-profit with 51-200 employees
Reliable, with good support, and is easy to install
Pros and Cons
- "It is easy to use."
- "The user interface could be simplified and easier to use."
What is our primary use case?
We use Visio for describing processes, port authorities, requests, exchange of documents, and authorizations. The main use is for business processes and descriptions.
What is most valuable?
It is easy to use.
What needs improvement?
The user interface could be simplified and easier to use.
For how long have I used the solution?
I have been using Visio for a couple of years.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
This is an area that we did not explore as it was not necessary for us to scale. It was not a requirement.
We had 10 customers using this solution.
We don't have plans to increase our usage. I am with a different company.
How are customer service and technical support?
Technical support was fine. I did not have any issues with the technical support.
Which solution did I use previously and why did I switch?
Before Visio, we used Bizagi.
How was the initial setup?
The initial setup was straightforward. It was easy to install.
What about the implementation team?
We implemented this solution ourselves. We did not use an integrator.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Visio an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: December 2024
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