CyberArk Privileged Access Manager Reviews

Name: CyberArk Privileged Access Manager
Brand: CyberArk
Rating: 4.3 (199 reviews)

Vendor: CyberArk

4.3 out of 5

199 reviews
94% willing to recommend

4,115 followers

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What is CyberArk Privileged Access Manager?

CyberArk Privileged Access Manager is a next-generation solution that allows users to secure both their applications and their confidential corporate information. It is extremely flexible and can be implemented across a variety of environments. This program runs with equal efficiency in a fully cloud-based, hybrid, or on-premises environment. Users can now protect their critical infrastructure and access it in any way that best meets their needs.

Get the CyberArk Privileged Access Manager Buyer's Guide and find out what your peers are saying about CyberArk Privileged Access Manager, Okta Workforce Identity, Delinea Secret Server and more!

CyberArk Privileged Access Manager is the #1 ranked solution in top User Activity Monitoring solutions, #1 ranked solution in top Privileged Access Management (PAM) solutions, #2 ranked solution in top Mainframe Security solutions, #3 ranked solution in top Enterprise Password Managers, and #3 ranked solution in top Operational Technology (OT) Security solutions. PeerSpot users give CyberArk Privileged Access Manager an average rating of 8.6 out of 10. Based on the analysis of the 199 most recent CyberArk Privileged Access Manager reviews, the overall sentiment is positive, with a sentiment score of 6.9. CyberArk Privileged Access Manager is most commonly compared to Okta Workforce Identity: CyberArk Privileged Access Manager vs Okta Workforce Identity. CyberArk Privileged Access Manager is popular among the large enterprise segment, accounting for 47% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 32% of all views.

Buyer's Guide

CyberArk Privileged Access Manager

December 2024

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Helped 824,067 peers since 2012

Featured reviews

SatishIyer

Assistant Vice President at a financial services firm with 10,001+ employees

From a functional point of view, I would not have a concrete idea of how CyberArk has improved our organization because that information is better provided by someone from the operations team. Those kind of evaluations are typically done at a much higher level, probably at COO or a similar level, and they have a close alignment with the enterprise architecture group. On a practical note, with CyberArk there is integration with your identity management system such that, when done properly, you can ensure that anyone from an administrator to production support personnel will gain the relevant access they need in good time. PAM offers integration with Active Directory, LDAP, and so on, and is fairly compliant with these kinds of approaches to identity.

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Lasantha Wijesinghe

Cybersecurity Specialist at a comms service provider with 5,001-10,000 employees

It took us some time to realize its benefits because there was a learning curve for us. It took us about a year to get our heads around this product and start effectively using it. It is a journey. It takes at least five years for any company to make this product very useful and reach maturity. It is not only the product's fault. The company needs to have a vision, and the company culture needs to go with it. Senior leadership needs to support the vision. You need to have lots of ingredients for success. If everything is in place, you will see success after one year. In the first year, it is a struggle for everybody. My company was bought by a bigger company, and they were very new to privileged access management. Everybody was struggling. The advice I would give is to have a good vision for privileged access management. You need dedicated teams, senior management support, and proper company policies and standards before implementing the solution. Start building knowledge slowly and avoid jumping into the deep end without preparation. I would rate CyberArk Privileged Access Manager a nine out of ten.

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Jonathan Hawes

CyberArk PAS Administrator at L3Harris Technologies

Our implementation is air-gapped from the outside world, and as such, we utilize a completely on-prem solution. Our highest risk is from privileged insiders, and CyberArk's answer to this challenge was the implementation of a Privileged Session Manager (PSM). With PSM, we were able to secure, control, and more importantly, monitor privileged access to highly critical network servers by using PSM to manage accounts and create detailed session audits and video recordings of all IT administrator privileged sessions on our most critical servers. The established sessions on the target systems are fully isolated and the privileged account credentials are never exposed to the end-users or their client applications and devices.

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CyberArk Privileged Access Manager mindshare

Product category:

As of December 2024, the mindshare of CyberArk Privileged Access Manager in the Privileged Access Management (PAM) category stands at 20.9%, down from 23.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Privileged Access Management (PAM)

PeerAnalyst reports

Type	Title	Date
Category	Privileged Access Management (PAM)	Dec 22, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 22, 2024	Download
Comparison	CyberArk Privileged Access Manager vs Delinea Secret Server	Dec 22, 2024	Download
Comparison	CyberArk Privileged Access Manager vs One Identity Safeguard	Dec 22, 2024	Download
Comparison	CyberArk Privileged Access Manager vs BeyondTrust Endpoint Privilege Management	Dec 22, 2024	Download

Title	Rating	Mindshare	Recommending
Okta Workforce Identity	4.2	N/A	94%	64 interviews Add to research
Delinea Secret Server	4.0	11.4%	91%	51 interviews Add to research

Valuable Features

Valuable features of CyberArk Privileged Access Manager include the Central Policy Manager, Enterprise Password Vault, Privileged Session Manager, automatic password rotation, and password vaulting. Users highlight its robust security, granular access controls, session monitoring, ease of integration, and flexibility. Organizations appreciate the ability to ensure compliance, manage session recordings, detect suspicious behavior, rotate credentials, and provide a seamless user experience without revealing privileged credentials. These features significantly enhance security and operational efficiency.

"Customer support has been very helpful and responsive."
"The best feature of CyberArk Privileged Access Manager is its core function: automatically managing and securing credentials."
"CyberArk Privileged Access Management's most valuable features are primarily its password vault functionality, specifically CyberArk's Core Privileged Manager and Privileged Session Manager."

Room for Improvement

CyberArk Privileged Access Manager's areas needing improvement include its user interface which requires modernization and simplicity; integration issues with various systems like SAML, AWS, and third-party tools; limited plugin connectors, especially for unique devices; tedious manual processes requiring automation; and complex implementation and report customization. Users also mention high costs and cumbersome setup, desiring a more intuitive experience and streamlined architecture. Enhancements in documentation and faster support response are also sought.

"The current process for accessing RDP through the CyberArk or administrative portal involves downloading an RDP file. This is inconvenient for users and problematic due to security restrictions that prevent accessing servers via downloaded RDP files."
"Transitioning from a traditional on-premises deployment to the privileged cloud has resulted in losing access to many logs and administrative tools typically available on the back end."
"The product is complex and requires extensive configuration."

ROI

Implementing CyberArk Privileged Access Manager significantly reduces security risks and improves the security environment. Organizations experience savings in time and labor due to automated password management. Users see increased security and compliance, benefit from streamlined processes, and reduced risk of breaches. Many companies cannot quantify the return on investment in dollar terms, but they recognize improvements in security, efficiency, and meet compliance requirements. CyberArk enhances overall security posture, protecting sensitive accounts from unauthorized access.

Pricing

CyberArk Privileged Access Manager's pricing and licensing are considered expensive and complex. Organizations often face high costs for both the initial implementation and the ongoing licenses. Prices typically increase with the number of users, components, and advanced features. While some see value and stability in the bundled features, others suggest starting with basics and scaling as needed. The solution is seen as more suitable for mid to large-sized enterprises due to its cost.

"Although CyberArk Privileged Access Management is expensive, its protection capabilities outweigh the cost."
"CyberArk Privileged Access Manager is more expensive than its competitors, such as BeyondTrust, Delinea, and ManageEngine PAM360."
"Its price is high. I have also worked with Delinea. CyberArk is comparatively expensive compared to other PAM solutions, such as Delinea, especially during renewal."

Popular Use Cases

Users primarily employ CyberArk Privileged Access Manager for managing and safeguarding privileged account access, emphasizing password management, session recording, and auditing. It is utilized across various platforms, including Windows, Unix, and cloud environments, to secure administrative accounts, rotate credentials, and ensure compliance with security policies. CyberArk supports both on-premise and cloud deployments, providing comprehensive security control for privileged identities and enhancing organizational security posture.

Service and Support

CyberArk Privileged Access Manager customer support exhibits variability; response times and expertise differ. Users frequently highlight well-trained, knowledgeable technical teams offering rapid assistance. However, challenges include cumbersome initial ticket processes and delays, particularly from first-level support. Patience is necessary for escalated cases. Improvements have been noted over the years, especially in rapport with account managers and customer success interventions. Complaints about outsourced support and standard responses requesting logs persist, emphasizing room for enhancement.

Deployment

CyberArk Privileged Access Manager's initial setup is generally straightforward but varies based on use case and requirements. Many users find it easy with clear documentation, yet some report complexity due to architectural nuances and integration needs. The setup duration can range from days to months, influenced by deployment scope and infrastructure. Professional services are often useful, and experienced users note that preparation and planning are crucial for smooth installation.

Scalability

CyberArk Privileged Access Manager demonstrates strong scalability with its ability to expand horizontally and vertically when planned effectively. Users have noted its impressive adaptability for both small and large enterprises, handling a wide range of accounts and users efficiently. While some scalability challenges may occur in complex environments or due to licensing, strategic planning and modular components allow for seamless scaling to meet diverse organizational needs across various infrastructures and locations.

Stability

CyberArk Privileged Access Manager is highly stable, with many highlighting its dependability and minimal issues. Some have faced stability challenges, particularly with PSM Servers and upgrading versions. However, these are often linked to human error or configuration needs. Upgrading to newer versions or adding resources frequently resolves concerns. Despite some isolated instances of memory leakage or system-specific issues, many find it reliable, with a strong performance and robust support.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our CyberArk Privileged Access Manager Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

32%

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

Government

Insurance Company

Healthcare Company

Energy/Utilities Company

Retailer

University

Real Estate/Law Firm

Construction Company

Comms Service Provider

Non Profit

Media Company

Hospitality Company

Legal Firm

Logistics Company

Outsourcing Company

Wholesaler/Distributor

Transportation Company

Pharma/Biotech Company

Recreational Facilities/Services Company

Performing Arts

Consumer Goods Company

Compare CyberArk Privileged Access Manager with alternative products

Learn more about CyberArk Privileged Access Manager

CyberArk Privileged Access Manager possesses a simplified and unified user interface. Users are able to manage the solution from one place. The UI allows users to view and manage all of the information and controls that administrators need to be able to easily access. Very often, management UIs do not have all of the controls and information streamlined in a single location. This platform provides a level of visibility that ensures users will be able to view all of their system’s most critical information at any time that they wish.

Benefits of CyberArk Privileged Access Manager

Some of CyberArk Privileged Access Manager’s benefits include:

The ability to manage IDs and permissions across a cloud environment. In a world where being able to work remotely is becoming increasingly important, CyberArk Privileged Access Manager is a very valuable tool. Administrators do not need to worry about infrastructure security when they are away from the office. They can assign and manage security credentials from anywhere in the world.
The ability to manage the program from a single centralized UI. CyberArk Privileged Access Manager’s UI contains all of the system controls and information. Users now have the ability to view and use all of their system’s most critical information and controls from one place.
The ability to automate user management tasks. Administrators can save valuable time by assigning certain management tasks to be fulfilled by the system itself. Users can now reserve their time for tasks that are most pressing. It can also allow for the system to simplify the management process by having the platform perform the most complex functions.

Reviews from Real Users

CyberArk Privileged Access Manager’s software stands out among its competitors for one very fundamental reason. CyberArk Privileged Access Manager is an all-in-one solution. Users are given the ability to accomplish with a single platform what might usually only be accomplished with multiple solutions.

PeerSpot users note the truly all-in-one nature of this solution. Mateusz K., IT Manager at a financial services firm, wrote, "It improves security in our company. We have more than 10,000 accounts that we manage in CyberArk. We use these accounts for SQLs, Windows Server, and Unix. Therefore, keeping these passwords up-to-date in another solution or software would be impossible. Now, we have some sort of a platform to manage passwords, distribute the inflow, and manage IT teams as well as making regular changes to it according to the internal security policies in our bank."

Hichem T.-B., CDO & Co-Founder at ELYTIK, noted that “This is a complete solution that can detect cyber attacks well. I have found the proxy features most valuable for fast password web access.”

CyberArk Privileged Access Manager was previously known as CyberArk Privileged Access Security, CyberArk Enterprise Password Vault.