Dynatrace Reviews

Name: Dynatrace
Brand: Dynatrace
Rating: 4.4 (345 reviews)

Vendor: Dynatrace

4.4 out of 5

345 reviews
95% willing to recommend

6,369 followers

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What is Dynatrace?

Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.

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Dynatrace is the #1 ranked solution in top Mobile APM solutions, #1 ranked solution in top Container Monitoring solutions, #2 ranked solution in APM tools, #2 ranked solution in top AIOps solutions, and #4 ranked solution in Log Management Software. PeerSpot users give Dynatrace an average rating of 8.8 out of 10. Dynatrace is most commonly compared to Datadog: Dynatrace vs Datadog. Dynatrace is popular among the large enterprise segment, accounting for 50% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 35% of all views.

Helped 831,683 peers since 2012

Featured reviews

Barry Pieper

Manager, Performance Engineering at Medica Health Plans

Around the way licensing works, I would like to put it everywhere in infrastructure-only mode and I want it to be reasonable to do that. From a technological standpoint, there is the OneAgent versus plugins they have. They called them security gateways when they first came out. They're the way that the OneAgents talk to local active gates, which communicate out to the Dynatrace cloud to store all the performance data. Instead of every agent going out to the cloud, there's just one spot and security likes that. But they've leveraged those security gateways and renamed them ActiveGates, and now there are different web plugins we can run on it. Sometimes the plugins are designed for things where you put in an agent, Like an Oracle instance of Exadata, or an Oracle appliance. We can't put a OneAgent on that. It's not a standard Linux or Windows OS, so the ActiveGate solution is better there. Sometimes the development of those seems to be running very fast and it's not complete. They don't yet function quite as easily as the OneAgents do. But I have hopes that that's going to get better. We have tried the MQ, the Citrix, and the Oracle ActiveGate plugins. They could be sharper. It's the right direction to go. It just seems like it could be smoother.

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reviewer1352679

IT Technical Architect at a insurance company with 5,001-10,000 employees

I find the value from the out-of-the-box features to be extremely valuable. However, there will be gaps and challenges as you go into a much broader set of infrastructure technologies to consume that necessary information. This will be a challenge for the company. The things that they need to focus on is the ease of integrating external data sources, which can then also contribute to the AI. There is a ton of value gotten out-of-the-box, but moving to the next steps will be an interesting journey. I know this is something they are focused on now. When bringing in other telemetry, whether it be network devices, databases, or other third-party products that all integrate into a larger ecosystem, there will also be a lot of successes, but there will also be some challenges on this journey. There is some complexity in the alarm processing logic within the product between the alert policies and problem notifications. Expand the user session query data to be inclusive and enable that for the application or other telemetry within the system. Currently, in order to analyze the data outside of dashboards, it requires exporting to other reporting systems. If you want to do higher level reporting, then this may make sense. However, there is a desire to be able to do some of that analysis within the product. There continues to be some opportunity to expose the infrastructure from a broader reporting standpoint. Overall, the opportunity is in the reporting capability and the ability to more flexibly expose or pivot the data for deeper analysis. Oftentimes, the solution is good at looking narrowly at information, but when you want to broaden that perspective, that's where the challenges come in. At this point, it requires the export of data to external systems to do this. Adoption lagged primarily due to: * The prioritization of monitoring as a functionality when teams do their work, as our teams are more focused on business functionality than nonfunctional requirements. * Getting familiar with the navigation of the product. With our implementation, we have a single node where people get access to all the data within the enterprise. They're able to see everything. It takes time working through the process and getting the correct set of tags and everything else in place to allow them to filter and limit data to what they need to see and can consume. It takes some time for them to understand the data, what's there, and how to consume it as we learn how to limit the data sets to what they really want to see.

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Michael Akers

Monitoring Services Manager at Vitality Corporate Services Limited

The key feature that stands out is being able to track real users within our website. We can feed this back to the developers and project teams, shaping what we develop next. This allows us to be proactive. The AI capabilities are very good. This allows us to automate what we call AIOps. Any incident or alert raised from Dynatrace automatically goes into our ITSM tool. This saves a lot of money, probably $30,000 to $40,000 a year. We have the Kubernetes module enabled. We can track pods, namespaces, and the performance of them. Dynatrace's functionality in this area is very impressive. It allows us to see the pure topology of our infrastructure and how the microservices interact. It also gives us a one-stop shop for checking the health of Kubernetes. We offer Dynatrace as a service. Anyone in the business can use it. So, management is pretty easy. We use the Dynatrace AI to assess impact. Because it links to real users, it is generally pretty correct in terms of when it raises an incident. We determine the severity by how many users it is affecting, then we use it as business justification to put a priority on that alert. We use the solution’s real user monitoring, Session Replay, and synthetic monitoring functionalities. We use synthetic monitoring for reporting to get a definitive answer if anything is up or down. We will use sessions to check the health of our website and measure user experience. We also use it for feedback on a release and how it is affecting our end users. We use Session Replay to investigate issues that our users are experiencing.

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Dynatrace mindshare

Product category:

As of January 2025, the mindshare of Dynatrace in the Application Performance Monitoring (APM) and Observability category stands at 12.4%, down from 14.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

PeerAnalyst reports

Type	Title	Date
Category	Application Performance Monitoring (APM) and Observability	Jan 27, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 27, 2025	Download
Comparison	Dynatrace vs Datadog	Jan 27, 2025	Download
Comparison	Dynatrace vs New Relic	Jan 27, 2025	Download
Comparison	Dynatrace vs Azure Monitor	Jan 27, 2025	Download

Title	Rating	Mindshare	Recommending
Datadog	4.3	9.9%	97%	188 interviews Add to research
Zabbix	4.2	N/A	95%	105 interviews Add to research

Valuable Features

Dynatrace offers dynamic reporting, flexible dashboards, and real-time user monitoring helping organizations identify performance issues quickly. AI-driven insights and PurePath technology enable deep code analysis and root cause detection. Its easy deployment and automated updates simplify management. The platform excels in role-based access to performance metrics and synthetic monitoring. Dynatrace's end-to-end visibility from user actions to backend servers enhances troubleshooting and user experience. Organizations appreciate its ease of use, swift problem-solving capabilities, and continuous feature enhancements.

"Their support system is good. I would rate them at 9.5 out of ten."
"Dynatrace positively impacts my organization in various ways."
"I like the solution's tracing feature."

Room for Improvement

Dynatrace users suggest several improvements: simplifying the pricing and licensing model, enhancing the user interface, improving dashboard speed and flexibility, and expanding network and cloud monitoring capabilities. Users also express a need for better integration with third-party tools, more intuitive configuration, and advanced AI features for anomaly detection and issue resolution. Enhanced training and documentation, along with streamlined agent deployment and management, are also areas of concern for users.

"They need to improve on claims about being an enterprise system."
"They need to improve on claims about being an enterprise system. The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools."
"Dynatrace is not great for network monitoring."

ROI

Companies using Dynatrace report significant ROI through time savings in troubleshooting and performance testing, quick issue identification, enhanced uptime, and tool consolidation. The tool automates processes, reducing manual work. It is effective at alerting, diagnosing, and improving application efficiency, thus saving money. Although some businesses find it challenging to quantify ROI in direct terms, the reduction in mean time to repair and improved performance visibility offers significant financial benefits.

Pricing

Dynatrace pricing is perceived as high, with costs influenced by server count and resource usage. Despite its expense, users value its feature-rich capabilities. Initial setup costs are low and the SaaS deployment is quick, but licensing complexity and ongoing costs can be challenges. Many users highlight the need for strategic budget planning. While offering substantial ROI, the solution is more suitable for enterprises due to its pricing structure and feature set.

"Dynatrace is an expensive solution."
"The solution is not cheap."
"We purchased a subscription for one year and it is an expensive solution for a large enterprise like ours."

Popular Use Cases

Primary use cases for Dynatrace among users include monitoring hybrid environments, application performance, user experience, and root cause analysis. They leverage its capabilities for infrastructure and server monitoring, proactive issue detection, and full-stack visibility. Many rely on Dynatrace's AI for rapid troubleshooting, end-to-end transaction insights, and optimizing system performance. It's used extensively across cloud and on-premises environments to ensure seamless operations and enhance the effectiveness of DevOps practices and enterprise systems.

Service and Support

Dynatrace's customer service is generally friendly, knowledgeable, and responsive, although some suggest improvements. Technical support is often praised for being prompt and skilled, with instances of quick, effective resolution. Users appreciate the access to experienced professionals through various communication channels. However, occasional delays and mixed experiences with responsiveness have been noted, with some suggesting better integration with complex systems. Dynatrace's support is frequently deemed satisfactory, despite some comments on speed and efficiency.

Deployment

The initial setup of Dynatrace is mostly straightforward, with many users finding it easy and quick to install. However, some complexities arise depending on the environment and specific configurations, such as with C++ implementations or when handling large infrastructures. Most relevant challenges relate to customization, network issues, or technical hurdles in specific organizational contexts. Despite occasional difficulties, the overall setup is rated positively due to its simplicity and efficiency.

Scalability

Users note Dynatrace's scalability as generally positive, though some concerns exist. They find it scalable across various environments, including cloud and on-premise setups. However, there are reports of challenges with complex deployment or large infrastructures, with specific environments needing improved management. While many mention scalability as a strong point, a few indicate issues with data retention and cost implications when scaling. Feedback highlights the need for adequate planning and resources for optimal scaling.

Stability

Dynatrace demonstrates strong stability, with users rarely reporting downtime or major issues. Early versions had some problems, but recent improvements resolve most concerns. Some users encounter occasional configuration or alerting profile issues, which are often quickly remedied. A small number of users report minor server-related glitches, but these don't significantly impact overall performance. Frequent updates and a high availability model contribute to a consistently stable experience across various environments.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Dynatrace Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

35%

Financial Services Firm

17%

Computer Software Company

Manufacturing Company

Government

Insurance Company

Healthcare Company

Retailer

Energy/Utilities Company

University

Comms Service Provider

Construction Company

Real Estate/Law Firm

Transportation Company

Media Company

Hospitality Company

Non Profit

Logistics Company

Wholesaler/Distributor

Legal Firm

Outsourcing Company

Recreational Facilities/Services Company

Compare Dynatrace with alternative products

Learn more about Dynatrace

Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:

Smartscape - visualization mechanism that maps the totality of everything working in your environment and detects any casual dependencies between your applications, processes, websites, services, hosts, cloud infrastructure, and networks.
OneAgent - a technology that analyzes, gathers ,and unifies all business performance metrics throughout every layer of your technology stack.
PurePath Technology - code-level context and timings are captured from the mainframe to the cloud for all end-to-end transactions.

What does Dynatrace offer?

Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:

Cloud Automation: With AI engine Davis®, users can see the exact reason for problems and facilitate quick auto-remediation and intelligent cloud orchestration.
Application Security: With automated application vulnerability management, users can deliver applications faster and more securely.
Infrastructure Monitoring: Convenient broad visibility across your environments is provided with streamlined, automated infrastructure monitoring.
Digital Experience Monitoring (DEM): Optimize your applications, provide better support, and improve user experience with a combination of Real User Monitoring (RUM), Session Replay, and synthetic monitoring throughout your environment.
Applications and Microservices: For complex cloud environments, Dynatrace can automatically provide visibility and root-cause answers. It can also monitor microservices.
Digital Business Analytics: Get AI-powered, real-time answers to analytical business queries with KPIs and metrics that are already flowing through applications.

Reviews from Real Users

Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.

Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."

A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."

Dynatrace customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Dynatrace Reviews

What is Dynatrace?

Featured reviews

Dynatrace mindshare

PeerAnalyst reports

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

Top industries

Compare Dynatrace with alternative products

Learn more about Dynatrace

Dynatrace customers

Related questions

Product Categories

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