Service and Support
Users describe customer service and support of ESET PROTECT Enterprise as helpful, approachable, and knowledgeable. Most interactions have been pleasant, with high ratings consistently given. Responses are quick, and the relationship with technical support is strong. Many appreciate the assistance with billing and promotions. Several users did not interact with support, but those who did often rate it ten out of ten. Assistance through partners or resellers redirects effectively when necessary.
Deployment
ESET PROTECT Enterprise's initial setup is described as straightforward, though not without challenges. It generally takes a couple of hours, with easier deployment in cloud environments. Reviews highlight the ease of installation and configuration, with a one-person setup achievable. Users appreciate the polished nature of the system, rating it highly for setup simplicity. Despite occasional proxy issues and complexities in certain environments, the setup remains uncomplicated with effective self-maintenance capabilities.
Scalability
ESET PROTECT Enterprise scales effectively, allowing organizations to expand usage easily by obtaining additional licenses. Users report smooth scalability with thousands of devices and strong performance on workstations. While some note server vulnerabilities, most rate scalability high, highlighting adaptability to different environments. ESET PROTECT Enterprise Cloud manages large endpoint numbers, with license flexibility praised in scaling across workstations and servers. Limitations are seen as environmental rather than a fault of the service.
Stability
ESET PROTECT Enterprise demonstrates exceptional stability, with users reporting no crashes, freezes, or significant bugs. Over several years of utilization, it consistently proves reliable, handling infections effectively even with numerous users. Both cloud and on-premises deployments have shown great stability, contingent on the ISP. While some minor false positives occur during installations or web activity, they are infrequent and manageable, leading to high ratings for its dependability.
