Service and Support
Hyland OnBase customer service receives varying feedback. Some highlight excellent available support, even on holidays, while others note that assistance might require pressure. There are additional costs for premium help, and navigating to find the right support can be cumbersome. Although satisfied with issue handling, some report slow ticket resolution. Users working directly with vendors like Fiserv experience helpful support, though managing databases can present challenges. Legal processes may hinder complex requests like stored procedures.
Deployment
Hyland OnBase's initial setup varies in complexity based on project scope. Many find it straightforward and quick, taking days to a few weeks, while others encounter challenges. Legacy technology can complicate upgrades. Some organizations manage efficiently with integrated components, yet others need vendor support for custom solutions. Deployment time can range from overnight to several months depending on requirements. Teams engaged in different roles ensure smooth installations, but some complex projects require extended timeframes.
Scalability
Hyland OnBase demonstrates strong scalability, supporting growth both horizontally and vertically. Users report seamless expansion, accommodating increased user numbers and document volumes effectively. Suitable for large enterprises, it facilitates easy scalability, allowing significant numbers of users and extensive document management. Its architecture supports horizontal scaling for growing businesses, while license flexibility accommodates a broad user base without exceeding limits. Many users consistently experience its capability for scalable, efficient performance in varied organizational settings.
Stability
Hyland OnBase shows remarkable stability with minimal issues reported by users who utilize Hyland Global Services. Many find it a strong, reliable, and low-maintenance platform, comparable to a Windows application when proper hardware is available. Users emphasize its scalability, traceability, and data security. Some note that stability can be affected if installed on insufficient hardware, such as a laptop lacking adequate RAM, yet when configured correctly, it performs effectively without complications.
