Hyland OnBase Reviews

Many users have reported significant improvements in document management and workflow efficiencies after implementing this system. It has helped organizations reduce paper reliance and accelerate data retrieval processes, contributing to cost savings and enhanced operational productivity. The system's ability to integrate with existing software and its scalability was also highlighted as beneficial, supporting business growth without proportional cost increases.

Many users find the pricing of Hyland OnBase to be generally reasonable, especially considering its capabilities and the comprehensive features it offers. The initial cost of setting up OnBase, including implementation, is often noted to be competitive but can differ based on the specific needs and scale of the implementation. 

Regarding licensing, users appreciate the flexibility offered, however, they also point out that understanding the various licensing options can sometimes be complex and requires careful evaluation to ensure it fits the organizational needs and budget. 

• "The solution costs around $6,000 per month."
• "The tool's price is high."
• "There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

Hyland OnBase is commonly utilized across diverse industries for multiple purposes, including document management, business process automation, and records management. Users frequently mention its effectiveness in streamlining the handling and storage of documents, where they can easily scan, upload, and organize files in a central repository. 

Beyond mere document storage, OnBase is also praised for its capabilities in automating workflow processes; it enables various departments to automate mundane tasks, thus fostering efficiency and reducing human error. Records management is another primary application, particularly in sectors that require strict compliance and auditing, such as healthcare and finance. 

OnBase is often used to integrate with other enterprise applications to provide a comprehensive overview and enhance seamless data management across platforms. 

Hyland OnBase's customer service and support are generally well-regarded. Users appreciate the support team's responsiveness and knowledgeability. However, some users have mentioned that complex problems can sometimes require more time to resolve, indicating that experiences might vary depending on the nature of the support needed.

The installation process, though sometimes challenging due to the system's legacy technology, generally follows a step-by-step procedure that users find manageable once familiar. Most users can handle a one-time on-premise installation efficiently, as the setup can be replicated on other machines. 

However, issues arise primarily during version upgrades, where the older technology extends both the difficulty and duration of resolving these problems. 

Separated from installation, deployment, including testing, specifically takes about one to two months, suggesting a significant commitment before reaching full operational status. 

Users feel that the troubleshooting guide could be clearer, which might improve the overall setup and deployment experience. 

Maintenance appears minimal except during these upgrade periods. 

Users appreciate the product's ability to handle increasing workloads and adapt to larger operations without a decline in performance. Moreover, they find it flexible, allowing for integration with various business sizes and types. However, some mention the initial setup and customization process can be complex, suggesting that a well-planned implementation is essential to leverage its scalability features fully. 

Hyland OnBase is generally regarded as stable. Users appreciate its reliable performance in managing documents and processes without frequent disruptions or errors.