OpenText ALM / Quality Center Reviews

Name: OpenText ALM / Quality Center
Brand: OpenText
Rating: 4.0 (205 reviews)

Vendor: OpenText

4.0 out of 5

205 reviews
89% willing to recommend

6,481 followers

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What is OpenText ALM / Quality Center?

OpenText ALM/Quality Center serves as the single pane of glass for software quality management. It helps you govern application lifecycle management activities and implement rigorous, auditable lifecycle processes.

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OpenText ALM / Quality Center is the #1 ranked solution in top Quality Management Tools and #5 ranked solution in top Application Lifecycle Management Suites. PeerSpot users give OpenText ALM / Quality Center an average rating of 8.0 out of 10. Based on the analysis of the 205 most recent OpenText ALM / Quality Center reviews, the overall sentiment is positive, with a sentiment score of 7.6. (Among the highest in the category). OpenText ALM / Quality Center is most commonly compared to Microsoft Azure DevOps: OpenText ALM / Quality Center vs Microsoft Azure DevOps. OpenText ALM / Quality Center is popular among the midsize enterprise segment, accounting for 65% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 62% of all views.

Buyer's Guide

OpenText ALM / Quality Center

November 2024

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Helped 816,562 peers since 2012

Featured reviews

Aphiwat Leetavorn.

CTO at Marco Technology

The tool has some limitations for the dashboard, especially when it comes to 20 or 25 of them, which is sometimes not enough, and one may have to use a custom Excel to help extend the dashboard. The tool needs improvements since it is an old technology. OpenText ALM / Quality Center's improved version is ALM Octane but it does not support some of the traditional parts of the original product. Some of the traditional parts are missing in a lot of areas of OpenText ALM / Quality Center. It is difficult to directly transfer OpenText ALM / Quality Center to ALM Octane. Some of the classic OEMs have limitations, especially when used in an IDE network. There is a need for the tool to check where changes in UI or UX need to be made. The technology used for UI and UX are not user-friendly.

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Ajit Kumar Rout

Sr Quality Assurance Engineer at Wabtec Industrial

The most valuable feature is the ST Add-In. It's a Microsoft add-in that makes it much easier to upload test cases into Quality Center. Moreover, the solution has additional features, like integration with multiple tools. For example, they have integrated with IBM Rational Integration Tester, which is a tool for API testing and web service testing. They have also integrated with Selenium.

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Avijit Amitabh

Heaad of Automation Devision at Alstom Ferroviaria S.p.A.

The most valuable features of OpenText ALM include its integration with the automation landscape, the ability to capture requirements and map them to test cases, and the capability to schedule runs through ALM. Features like BPT and the way they make it easier for end users to understand the split of test cases according to functionality are also valuable.

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OpenText ALM / Quality Center mindshare

Product category:

As of November 2024, the mindshare of OpenText ALM / Quality Center in the Application Lifecycle Management (ALM) Suites category stands at 5.7%, up from 5.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Lifecycle Management (ALM) Suites

Key learnings from peers

Last updated Nov 23, 2024

Valuable Features

OpenText ALM / Quality Center offers extensive traceability from requirements to defects, robust customization, and seamless integration with automation tools. It excels in test management, defect tracking, and centralized repository functions. Users appreciate its scalability, comprehensive reporting dashboards, and strong API support. They find it intuitive, highly customizable, and capable of enhancing collaboration across multiple projects and locations. Its modular architecture supports flexible workflows and efficient test execution, making it ideal for large-scale environments.

"OpenText ALM Quality Center is highly customizable."
"OpenText ALM Quality Center is highly customizable."
"It is beneficial for managing testing data and has integration with Excel, allowing us to download reports easily."

Room for Improvement

OpenText ALM / Quality Center needs improvements in licensing costs, browser compatibility, and the user interface's intuitiveness. Reporting is limited and lacks valuable metrics. The high maintenance fees and complexity require better integration with modern methodologies like Agile and DevOps. Users find the system challenging due to the cumbersome client-side installations, limited browser support, and insufficient support for automation and collaboration features. Enhanced reporting capabilities and integration with third-party tools would be beneficial.

"The extract format is not ideal, splitting expected results into three line items, making interpretation difficult."
"The extract format is not ideal, splitting expected results into three line items, making interpretation difficult."
"There are cases where the system does not meet our reporting requirements."

ROI

OpenText ALM / Quality Center has enhanced project efficiency and adherence to testing standards. Many companies have observed significant time and cost savings, notably in large-scale implementations. Users report improved traceability and reduced defects, with some experiencing a 60% decrease in effort related to collaboration. ROI varies, with some unable to provide specific figures, though long-term value is recognized. The tool's pricing is considered high, yet justified by business-related benefits and integration in application support.

Pricing

Enterprise buyers evaluating OpenText ALM/Quality Center often find it priced higher compared to other tools. Initial costs, including setup and licensing, can be significant, especially for larger projects. The tool's pricing is typically managed through seat or concurrent licensing models; negotiation with vendors is common to secure better rates. Despite its cost, many find it valuable for large-scale enterprises, while smaller companies might seek alternatives due to cost concerns. Licensing and support fees can further elevate total expenses.

"We pay around $30,000 for thirty users, translating to approximately $6,000 to $10,000 per user, which is high."
"It is an expensive tool. I think one needs to pay 10,000 USD towards the perpetual licensing model."
"The pricing is expensive nowadays."

Popular Use Cases

Organizations primarily use OpenText ALM / Quality Center for test management, defect tracking, and requirements management. They consolidate testing processes, manage both manual and automated tests, and store results. Users utilize it for regression testing, manage test cycles and execution, and maintain traceability between requirements and test cases. It serves as a centralized platform for collaboration, reporting, and tracking across distributed teams, supporting various phases of application lifecycle management.

Service and Support

OpenText ALM/Quality Center users note responsiveness from customer service with varying support quality. Many appreciate quick technical support, but some face delays and inconsistencies. Some users rely on internal resources rather than external support, while others seek higher-tier responses for complex issues. Mixed experiences show technical support as helpful but suggest room for improvement. Perceptions range from highly efficient and knowledgeable to frustrating, with differences often tied to the support level accessed.

Deployment

Initial setup of OpenText ALM/Quality Center varies. Many users found it straightforward, highlighting ease of installation with detailed guides. Others experienced complexity, particularly when dealing with customized requirements, infrastructure changes, or migrating large databases. Enterprises noted the need for experienced personnel for setups and upgrades due to intricate configurations. Some faced challenges with network security, whereas the SaaS option was reportedly quicker and easier to manage. Experiences depended on organizational structure and technical expertise.

Scalability

OpenText ALM / Quality Center is widely used across diverse organizational scales, supporting large user bases and numerous active projects without significant issues. Users report easy scalability and flexibility, though occasional licensing complexities arise. Performance issues are rare but depend on setup. Several users note efficient scalability in managing concurrent users, while some mention the need for additional resources like licenses to handle growing demands. Overall, it adapts well to varying operational needs and environments.

Stability

OpenText ALM/Quality Center is praised for its stability, though some users experience occasional crashes or performance issues, often related to large user loads or infrastructure. Many find it stable, noting minimal outages or downtime. While certain versions present challenges, they are resolving these through patches and updates. Users report scalability, with good performance across various setups. Issues often arise due to implementation specifics or related system components, rather than inherent faults with the main application.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our OpenText ALM / Quality Center Buyer's Guide for additional reliable information.