OpenText ALM / Quality Center Reviews

Name: OpenText ALM / Quality Center
Brand: OpenText
Rating: 4 (203 reviews)

Vendor: OpenText

4.0 out of 5

203 reviews
89% willing to recommend

6,478 followers

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What is OpenText ALM / Quality Center?

OpenText ALM/Quality Center serves as the single pane of glass for software quality management. It helps you govern application lifecycle management activities and implement rigorous, auditable lifecycle processes.

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OpenText ALM / Quality Center is the #1 ranked solution in top Quality Management Tools and #5 ranked solution in top Application Lifecycle Management Suites. PeerSpot users give OpenText ALM / Quality Center an average rating of 8.0 out of 10. Based on the analysis of the 203 most recent OpenText ALM / Quality Center reviews, the overall sentiment is positive, with a sentiment score of 8.2. (The highest in the category). OpenText ALM / Quality Center is most commonly compared to Microsoft Azure DevOps: OpenText ALM / Quality Center vs Microsoft Azure DevOps. OpenText ALM / Quality Center is popular among the midsize enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 61% of all views.

Buyer's Guide

OpenText ALM / Quality Center

October 2024

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Helped 814,649 peers since 2012

Featured reviews

Ajit Kumar Rout

Sr Quality Assurance Engineer at Wabtec Industrial

We used Quality Center for test case management. We wrote and uploaded test cases into it, and we also executed them manually. We could track the results of the test cases, and we could also track the defects that were found. We also used it for higher-end requirements management and traceability…

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Aphiwat Leetavorn.

CTO at Marco Technology

The tool has some limitations for the dashboard, especially when it comes to 20 or 25 of them, which is sometimes not enough, and one may have to use a custom Excel to help extend the dashboard. The tool needs improvements since it is an old technology. OpenText ALM / Quality Center's improved version is ALM Octane but it does not support some of the traditional parts of the original product. Some of the traditional parts are missing in a lot of areas of OpenText ALM / Quality Center. It is difficult to directly transfer OpenText ALM / Quality Center to ALM Octane. Some of the classic OEMs have limitations, especially when used in an IDE network. There is a need for the tool to check where changes in UI or UX need to be made. The technology used for UI and UX are not user-friendly.

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Avijit Amitabh

Heaad of Automation Devision at Alstom Ferroviaria S.p.A.

Our primary use case for OpenText ALM is for automation use cases. We can map all the test cases with the requirements. The automation test cases allow the business to clearly see what is automated OpenText ALM helps my organization by allowing us to capture requirements and map them to the test…

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OpenText ALM / Quality Center mindshare

Product category:

As of November 2024, the mindshare of OpenText ALM / Quality Center in the Application Lifecycle Management (ALM) Suites category stands at 5.7%, up from 5.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Lifecycle Management (ALM) Suites

Key learnings from peers

Last updated Oct 30, 2024

Valuable Features

OpenText ALM / Quality Center is praised for its traceability from requirements to defects, customization options, integration with tools like JIRA and SAP, and robust reporting features. Users value its test planning and execution capabilities, centralized repository for test cases, and scalable performance in managing large projects. Its user-friendly interface and dashboard provide ease in defect management and reporting. Import/export features with Excel and compatibility with automation tools are also highlighted.

"The most valuable features of OpenText ALM include its integration with the automation landscape, the ability to capture requirements and map them to test cases, and the capability to schedule runs through ALM."
"It was really good, customizable, and easy to use."
"The product's initial setup phase is easy."

Room for Improvement

OpenText ALM / Quality Center has areas needing improvement, including high licensing costs and compatibility issues with non-IE browsers, causing accessibility challenges. Reporting features are seen as limited and could benefit from better integration with other tools for agile processes. Users find the interface outdated and not intuitive for defect tracking. Performance issues and difficulties in managing test cases and updates are also noted, and improvements in support for multiple methodologies and better user administration are suggested.

"Costing is an area that needs improvement."
"The solution is not browser-based, which modern users prefer."
"The technology used for UI and UX are not user-friendly."

ROI

Many users found that OpenText ALM / Quality Center provided significant value through better project management, streamlined operations, and reduced manual testing time. While specific ROI figures are often unmeasured, multiple reports of time savings and improved collaboration suggest a positive return. Users experienced benefits in tracking, automated testing, and overall efficiency, with some noting significant improvements in defect reduction and cost savings. The tool is often seen as valuable despite its high cost.

Pricing

OpenText ALM/Quality Center's pricing is considered high, with significant licensing costs that can deter small to medium-sized businesses. Companies often find the solution more feasible for large-scale projects, particularly with the use of concurrent licensing to manage costs effectively. Negotiation with vendors is frequently recommended to obtain preferred pricing. Although the tool offers comprehensive features, its price point is higher than several competitive alternatives in the market.

"We pay around $30,000 for thirty users, translating to approximately $6,000 to $10,000 per user, which is high."
"It is an expensive tool. I think one needs to pay 10,000 USD towards the perpetual licensing model."
"The pricing is expensive nowadays."

Popular Use Cases

Organizations primarily use OpenText ALM / Quality Center for test management, integrating manual and automated testing, defect tracking, and requirements management. It serves as a central repository for test cases and results, promoting reusability and traceability. The platform supports regression testing and facilitates collaboration across distributed teams, offering extensive reporting and analytics capabilities. Companies synchronize it with tools like JIRA, ensuring comprehensive test cycle management and consistent alignment with business requirements.

Service and Support

OpenText ALM/Quality Center's customer service is generally rated positively, though some users find response times lacking. The experience with technical support varies; many users appreciate the knowledge and helpfulness, while others face delays or unresponsive service. Expertise and quick resolution are often praised, but consistency remains a concern, especially regarding timely issue resolution. Both customer service and technical support are occasionally supplemented by third-party partners, offering more satisfactory outcomes.

Deployment

Many users found OpenText ALM / Quality Center's initial setup straightforward, citing ease in following installation guides or working with experienced teams. However, some faced complexities due to hardware requirements, network issues, or customization needs. While certain installations required technical expertise, others had support from vendor teams. Upgrades were noted as challenging for some, especially regarding database integration and migration. The initial setup varied widely with straightforward experiences balanced by those perceiving it as complex.

Scalability

OpenText ALM / Quality Center excels in scalability across diverse organizations. Users report seamless expansion with minimal complications, effectively managing thousands of users and projects. Some encounter licensing cost frustrations, but operationally the tool handles large-scale needs efficiently. Occasional performance concerns arise, yet overall feedback highlights its robust capacity for growth and adaptability, suiting varied business sizes and demands.

Stability

OpenText ALM / Quality Center is generally stable, with users reporting minimal downtime and performance issues. Stability may vary depending on hardware and organizational setup. Memory issues and user concurrency can sometimes impact stability. Framework and database versions might influence performance. While some report slowdowns or occasional crashes when multiple tabs or large data are involved, others find infrastructure changes can improve reliability. Recent versions show improved stability while older ones may encounter occasional glitches.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our OpenText ALM / Quality Center Buyer's Guide for additional reliable information.