OpenText ALM / Quality Center Reviews

Name: OpenText ALM / Quality Center
Brand: OpenText
Rating: 4.0 (204 reviews)

Vendor: OpenText

4.0 out of 5

204 reviews
89% willing to recommend

6,482 followers

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What is OpenText ALM / Quality Center?

OpenText ALM/Quality Center serves as the single pane of glass for software quality management. It helps you govern application lifecycle management activities and implement rigorous, auditable lifecycle processes.

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OpenText ALM / Quality Center is the #1 ranked solution in top Quality Management Tools and #5 ranked solution in top Application Lifecycle Management Suites. PeerSpot users give OpenText ALM / Quality Center an average rating of 8.0 out of 10. Based on the analysis of the 204 most recent OpenText ALM / Quality Center reviews, the overall sentiment is positive, with a sentiment score of 7.6. (Among the highest in the category). OpenText ALM / Quality Center is most commonly compared to Microsoft Azure DevOps: OpenText ALM / Quality Center vs Microsoft Azure DevOps. OpenText ALM / Quality Center is popular among the midsize enterprise segment, accounting for 65% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 62% of all views.

Buyer's Guide

OpenText ALM / Quality Center

November 2024

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Featured reviews

Aphiwat Leetavorn.

CTO at Marco Technology

The tool has some limitations for the dashboard, especially when it comes to 20 or 25 of them, which is sometimes not enough, and one may have to use a custom Excel to help extend the dashboard. The tool needs improvements since it is an old technology. OpenText ALM / Quality Center's improved version is ALM Octane but it does not support some of the traditional parts of the original product. Some of the traditional parts are missing in a lot of areas of OpenText ALM / Quality Center. It is difficult to directly transfer OpenText ALM / Quality Center to ALM Octane. Some of the classic OEMs have limitations, especially when used in an IDE network. There is a need for the tool to check where changes in UI or UX need to be made. The technology used for UI and UX are not user-friendly.

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Ajit Kumar Rout

Sr Quality Assurance Engineer at Wabtec Industrial

The most valuable feature is the ST Add-In. It's a Microsoft add-in that makes it much easier to upload test cases into Quality Center. Moreover, the solution has additional features, like integration with multiple tools. For example, they have integrated with IBM Rational Integration Tester, which is a tool for API testing and web service testing. They have also integrated with Selenium.

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Avijit Amitabh

Heaad of Automation Devision at Alstom Ferroviaria S.p.A.

The most valuable features of OpenText ALM include its integration with the automation landscape, the ability to capture requirements and map them to test cases, and the capability to schedule runs through ALM. Features like BPT and the way they make it easier for end users to understand the split of test cases according to functionality are also valuable.

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OpenText ALM / Quality Center mindshare

Product category:

As of November 2024, the mindshare of OpenText ALM / Quality Center in the Application Lifecycle Management (ALM) Suites category stands at 5.7%, up from 5.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Lifecycle Management (ALM) Suites

Key learnings from peers

Last updated Nov 13, 2024

Valuable Features

OpenText ALM / Quality Center's most valuable features include comprehensive traceability, seamless integration with automation tools, and a centralized repository for test cases, defects, and requirements. Its intuitive interface, robust reporting capabilities, and flexible customization options enhance user accessibility. Large organizations benefit from its scalability, flexible licensing models, and strong data integrity. The capabilities for defect management, dashboard analytics, and integration with MS Excel simplify project tracking and ensure efficient test execution.

"It is beneficial for managing testing data and has integration with Excel, allowing us to download reports easily."
"It is beneficial for managing testing data and has integration with Excel, allowing us to download reports easily."
"The most valuable features of OpenText ALM include its integration with the automation landscape, the ability to capture requirements and map them to test cases, and the capability to schedule runs through ALM."

Room for Improvement

OpenText ALM / Quality Center requires enhancements in licensing flexibility and cost efficiency, reporting capabilities, and browser compatibility beyond Internet Explorer. Its UI is outdated, and project tracking can be cumbersome. Users experience challenges with version control, integration with Agile and third-party tools, and tedious client installations. The system's slow performance and lack of intuitive usability add to user frustration. Overall, its adaptability to modern methodologies and administrative ease need significant improvement.

"There are cases where the system does not meet our reporting requirements."
"There are cases where the system does not meet our reporting requirements."
"Costing is an area that needs improvement."

ROI

Users have not universally measured the ROI from OpenText ALM / Quality Center, yet many report benefits like improved project visibility, better testing standards, and significant time savings. Several users state they experience better collaboration and traceability, enhancing project efficiency. Despite some considering it costly, users often find the value it delivers justifies this investment. Time and cost savings, automation benefits, and reduced defects contribute to their positive experience.

Pricing

OpenText ALM/Quality Center is regarded as a costly tool for enterprise use. Users report it is expensive compared to alternatives, with high licenses and setup costs, but also acknowledge its comprehensive features and benefits for large projects. Many recommend negotiating prices with vendors and considering concurrent licensing to optimize costs. The tool's pricing remains a notable factor in decision-making, prompting some to explore more affordable or open-source alternatives.

"We pay around $30,000 for thirty users, translating to approximately $6,000 to $10,000 per user, which is high."
"It is an expensive tool. I think one needs to pay 10,000 USD towards the perpetual licensing model."
"The pricing is expensive nowadays."

Popular Use Cases

Organizations primarily use OpenText ALM / Quality Center for test management, defect tracking, and requirements mapping. They consolidate testing processes, perform regression testing, and manage test cycles with a centralized repository. It supports both manual and automated testing and integrates with tools like UFT. Users utilize it for scheduling, executing, and reporting test results, ensuring visibility and traceability across projects. This tool assists in managing application lifecycle phases efficiently across various industries.

Service and Support

OpenText ALM / Quality Center customer service varies from prompt and responsive to slow and inadequate, with mixed experiences based on vendor partnerships. Users rate customer service between 5 to 10. Technical support is generally knowledgeable but can be inconsistent; ratings vary from low to high. Local support availability affects response times. Users with premium support services receive faster resolutions, while those relying on standard support may experience longer delays and less expertise.

Deployment

Initial setup of OpenText ALM / Quality Center is largely seen as straightforward and easy, though some encountered complexity due to new environments, infrastructure, or system requirements. Setting it up often requires coordination and planning, particularly for larger organizations or when specific customizations are needed. While many found installation simple with clear instructions and guides, others experienced difficulties related to security, permissions, or database configurations, indicating a need for experienced personnel or external support.

Scalability

Users frequently mention that OpenText ALM / Quality Center offers excellent scalability. It supports large numbers of users and projects, adapting well to organizational demands. While some report occasional performance issues during high loads, most users find it reliable with the right infrastructure. Licensing concerns are noted, yet enterprises experience successful scaling across global teams. Broad adoption and versatility make it suitable for various contexts, demonstrating robust functionality in diverse environments.

Stability

Most users find OpenText ALM / Quality Center stable, though some experience occasional issues like idle crashes, network reliance, and performance slowdowns. Stability often improves with proper hardware and setup. Newer versions show enhancements, though updates can be challenging. Many appreciate its reliability, noting rare downtimes or glitches. Hosting environments and number of users impact performance. Some highlight the need for technical expertise to maintain smooth functionality. Overall, users rate it highly for stability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our OpenText ALM / Quality Center Buyer's Guide for additional reliable information.