Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.
The valuable features of Oracle CX Sales include its stability and scalability, responsive support, effective account management, comprehensive sales coverage, integration with SMS and social media, straightforward setup, intuitive interface, opportunity creation, and seamless integration with the Eloqua module.
Users have expressed that the user experience of Oracle CX Sales is not on par with Salesforce, particularly in terms of UI/UX. They suggest the development of a mobile app to cater to the needs of salespeople who frequently travel.
The system also has issues with multiple entries for the same data, as it requires a manual population of relevant fields. While the solution is scalable, there is room for improvement in this area. Users have experienced disconnections when the internet connection is weak or unreliable.
They desire more enhancements related to the account portfolio, specifically the account plan, and additional integrations. Including non-revenue items in sales goals within quarterly plans is also recommended. Finding a consultant proficient in all the necessary languages for Oracle is challenging.
Quote creation could be enhanced, and there have been integration issues with the old database.
The return on investment (ROI) from Oracle CX Sales was positive. Users reported experiencing improved sales performance and increased revenue generation. They also mentioned enhanced customer satisfaction and improved efficiency in managing sales processes.
The pricing for Oracle CX Sales is considered to be more expensive compared to other options.
The primary use case of Oracle CX Sales is to track opportunities, manage sales calls and customer meetings, create proposals, and handle order processing. It is used for e-business and customization based on customer requirements.
The solution is flexible and provides additional capabilities for functional consultants. It is also used to create sales opportunities, manage pipelines, and customize the application according to internal processes.
Eloqua, a module associated with Oracle CX Sales, is used to manage online activities and track ROI for online campaigns across various social media platforms.
The main purpose of Oracle CX Sales is to calculate ROI and make informed investment decisions. It can also be used for customer orders and the entire customer journey.
The customer service and support of Oracle CX Sales is highly responsive and efficient. They consistently provide excellent assistance and are rated five out of five. The technical support is reliable and on par with Oracle e-business. However, enhancements and future updates are only implemented close to the release dates, causing delays if requested far in advance.
Some users found the initial setup a little complex due to migrating from a different CRM system. Others mentioned that the initial setup is relatively easy, with 80% being straightforward and only 20% involving complexity in certain areas.
Oracle CX Sales is highly scalable and can be used by a large number of users. However, there is still room for improvement, especially in terms of integrating other modules such as the after-sales module.
Oracle CX Sales is generally considered stable, although it depends on the quality of the internet connection. Users have reported that it works well and they have not encountered significant issues.
However, some users have experienced occasional instability, particularly when creating quotes, which may require refreshing.
The key elements of Oracle Sales Cloud's SFA solution are vast. They include:• Core foundational sales force automation tools such as account, opportunity and leadmanagement and productivity tools• A comprehensive partner relationship management offering to manage channel salesand partner management• Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation• Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence• A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.
Oracle CX Sales was previously known as Oracle Sales Cloud.
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