Oracle CX Sales Reviews

Name: Oracle CX Sales
Brand: Oracle
Rating: 4 (14 reviews)

3.8 out of 5

14 reviews
86% willing to recommend

462 followers

What is Oracle CX Sales?

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

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Oracle CX Sales is the #5 ranked solution in top Sales Force Automation solutions, #6 ranked solution in top Opportunity Management solutions, and #15 ranked solution in top CRM solutions. PeerSpot users give Oracle CX Sales an average rating of 7.6 out of 10. Oracle CX Sales is most commonly compared to Microsoft Dynamics CRM: Oracle CX Sales vs Microsoft Dynamics CRM. Oracle CX Sales is popular among the large enterprise segment, accounting for 55% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

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Featured reviews

Uday Kiran B

Senior Analyst at Capgemini

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

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Manoj Kulkani

Sales Head - ICT Sector at a security firm with 10,001+ employees

Our order processing and the entire sales process is on Oracle Sales Cloud. For example, the data for getting inquiries, giving quotations, and getting orders are entered into Sales Cloud Account management is a very good feature. It is conceptualized very well, and we can look at all the…

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MaggieVan Wyk

CEO at Aicrem Square

The initial setup could have been more straightforward, as some complexities were involved. This was mainly due to the integration of the system with existing AI infrastructure and another ERP system that had been in use for approximately nine years. While there were specific considerations to monitor, it was simple, particularly for those familiar with technology, both from an external customer perspective and internally within the business sales environment. The deployment model for Oracle CX Sales typically involves a hybrid approach. However, it can vary depending on specific requirements and preferences. I've encountered both CX Plus deployments and more generalized ERP setups. I've also served as a solution architect, recommending Oracle Tech Cloud as a deployment option.

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Oracle CX Sales mindshare

Product category:

As of November 2024, the mindshare of Oracle CX Sales in the CRM category stands at 3.1%, down from 3.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM

Key learnings from peers

Valuable Features

The valuable features of Oracle CX Sales include its stability and scalability, responsive support, effective account management, comprehensive sales coverage, integration with SMS and social media, straightforward setup, intuitive interface, opportunity creation, and seamless integration with the Eloqua module.

"Stability depends on the implementation, but overall, it's quite high."
"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."
"The analytics features in Oracle CX Sales are good."

Room for Improvement

Users have expressed that the user experience of Oracle CX Sales is not on par with Salesforce, particularly in terms of UI/UX. They suggest the development of a mobile app to cater to the needs of salespeople who frequently travel.

The system also has issues with multiple entries for the same data, as it requires a manual population of relevant fields. While the solution is scalable, there is room for improvement in this area. Users have experienced disconnections when the internet connection is weak or unreliable.

They desire more enhancements related to the account portfolio, specifically the account plan, and additional integrations. Including non-revenue items in sales goals within quarterly plans is also recommended. Finding a consultant proficient in all the necessary languages for Oracle is challenging.

Quote creation could be enhanced, and there have been integration issues with the old database.

"They could provide more integrated AI features as part of the platform rather than as a separate offering."
"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."
"They've been lacking in creating customization from scratch and in sales."

ROI

The return on investment (ROI) from Oracle CX Sales was positive. Users reported experiencing improved sales performance and increased revenue generation. They also mentioned enhanced customer satisfaction and improved efficiency in managing sales processes.

Pricing

The pricing for Oracle CX Sales is considered to be more expensive compared to other options.

"The product pricing is reasonable compared to other solutions in the market."
"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."
"It's expensive, but worth the money."

Popular Use Cases

The primary use case of Oracle CX Sales is to track opportunities, manage sales calls and customer meetings, create proposals, and handle order processing. It is used for e-business and customization based on customer requirements.

The solution is flexible and provides additional capabilities for functional consultants. It is also used to create sales opportunities, manage pipelines, and customize the application according to internal processes.

Eloqua, a module associated with Oracle CX Sales, is used to manage online activities and track ROI for online campaigns across various social media platforms.

The main purpose of Oracle CX Sales is to calculate ROI and make informed investment decisions. It can also be used for customer orders and the entire customer journey.

Service and Support

The customer service and support of Oracle CX Sales is highly responsive and efficient. They consistently provide excellent assistance and are rated five out of five. The technical support is reliable and on par with Oracle e-business. However, enhancements and future updates are only implemented close to the release dates, causing delays if requested far in advance.

Deployment

Some users found the initial setup a little complex due to migrating from a different CRM system. Others mentioned that the initial setup is relatively easy, with 80% being straightforward and only 20% involving complexity in certain areas.

Scalability

Oracle CX Sales is highly scalable and can be used by a large number of users. However, there is still room for improvement, especially in terms of integrating other modules such as the after-sales module.

Stability

Oracle CX Sales is generally considered stable, although it depends on the quality of the internet connection. Users have reported that it works well and they have not encountered significant issues.

However, some users have experienced occasional instability, particularly when creating quotes, which may require refreshing.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Oracle CX Sales Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

16%

Government

13%

Manufacturing Company

12%

Financial Services Firm

10%

Retailer

University

Non Profit

Educational Organization

Transportation Company

Healthcare Company

Legal Firm

Construction Company

Real Estate/Law Firm

Wholesaler/Distributor

Logistics Company

Media Company

Recreational Facilities/Services Company

Insurance Company

Energy/Utilities Company

Performing Arts

Comms Service Provider

Outsourcing Company

Leisure / Travel Company

Agriculture

Photography Company

Marketing Services Firm

Security Firm

Engineering Company

Sports Company

Compare Oracle CX Sales with alternative products

Learn more about Oracle CX Sales

The key elements of Oracle Sales Cloud's SFA solution are vast. They include:• Core foundational sales force automation tools such as account, opportunity and leadmanagement and productivity tools• A comprehensive partner relationship management offering to manage channel salesand partner management• Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation• Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence• A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle CX Sales was previously known as Oracle Sales Cloud.

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Oracle CX Sales customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.