Service and Support
Prisma SD-WAN customer service is recognized for its well-organized support, provided through a centralized portal, and rated between 7 and 9.5 out of 10. Support effectiveness varies, with knowledgeable technicians available 80% of the time. Response times could be faster, sometimes taking a few hours, which may affect urgency resolution. Some report their initial engagement delayed. Customer support quality has slightly decreased since Palo Alto's takeover, with consistent, prompt responses sometimes being a concern.
Deployment
Experiences with Prisma SD-WAN's initial setup vary. Some find it straightforward and quick, while others see it as complex due to network policy requirements and integration challenges with existing systems. Many users appreciate the cloud-based configuration, zero downtime, and ease of deployment. Assistance from Palo Alto is often utilized, especially in larger, more complicated deployments. Transitioning from legacy systems can be challenging and requires thorough monitoring and configuration adjustments.
Scalability
Prisma SD-WAN effectively supports large, complex networks and is utilized globally, including in AWS data centers and numerous locations. Many entities find it straightforward to scale by configuring tunnels and leveraging cloud features. Prisma's high-end devices at data centers can handle hundreds of branches. Some mention cost considerations related to scalability. Challenges have been noted in documentation, impacting some experiences. Despite this, many rate its scalability highly, indicating satisfaction across various deployment sizes.
Stability
Prisma SD-WAN demonstrates significant stability improvements since its early years, with reduced glitches and dependable operation. Many users report high reliability, citing its strong performance and minimal downtime. According to user feedback, the system efficiently manages cloud-based management and transitions. Most issues relate to minor bugs, typically resolved with updates. User ratings frequently score Prisma SD-WAN stability between seven and ten out of ten, highlighting its robust and consistent performance.
