Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.
The most valuable features of Salesforce Sales Cloud include tracking and monitoring daily activities within each account, comprehensive visibility into progress, useful plugins, user-friendly dashboards and analysis reports, easy creation of marketing campaigns, useful reporting features, customization options, and integration with other applications.
Users appreciate the opportunity management, ease of use, customization of reports, custom integration capabilities, marketing lead management, code hub management, sale opportunity management, simple user interface, and extensibility.
Salesforce Sales Cloud has several areas that need improvement. These include scalability, reporting capabilities, reporting interface personalization, shortcut keys for easier actions, performance speed, information overload, parent-child relationship in transactions, the need to build everything from scratch, mission control module, timesheets and project management, difficulty in learning and managing the platform, and lack of flexibility in creating or editing forms.
Users also have noted difficulty in maintaining security when integrating with other applications, lack of integration with communication systems like Slack or WhatsApp, inability to log conversations from these platforms, inability to link personal phones to Salesforce, and a heavy and complex user interface.
Salesforce Sales Cloud has provided a positive return on investment for users. It has improved efficiency, accountability, and marketing activities through features such as case management and capturing billing information.
The data provided by Salesforce has been valuable for organizations, leading to increased productivity and overall good ROI. Some clients have seen tangible savings, while others have experienced soft savings.
Salesforce Sales Cloud is considered to be expensive compared to other CRM solutions. The pricing is more affordable for enterprise users than for small businesses.
The pricing is based on a per-user per-month model, which can add up to significant costs for larger organizations. Some users feel that the price could be reduced and that there are additional costs for features and add-ons. Despite the high cost, many users find that Salesforce Sales Cloud delivers great value and justifies the investment.
The primary use case of Salesforce Sales Cloud is for a range of activities such as prospect calls, follow-ups, demo scheduling, generating quotes, managing accounts, tracking sales opportunities, networking with prospects, opportunity and account management, contact management, quoting, marketing, registration of events, customizing order management and tracking, revenue recognition, billing, analytics, opportunity tracking, sale tracking, processing internal requests, creating opportunities and tickets, updating information, running reports, and customer engagement.
Many use Salesforce for managing contacts and customer-related information, collecting address information and sales revenue, and partner lead management.
The customer service and support of Salesforce Sales Cloud have received positive feedback from users. Users have mentioned that the support is good, efficient, and helpful. They have praised the quick response time and the capability of the technical support team. Users have also highlighted the continuous support provided by Salesforce throughout the entire journey.
The user feedback regarding the duration required to establish a new tech solution, specifically Salesforce Sales Cloud, is varied. Some users found the initial setup to be straightforward and easy, while others found it complex and time-consuming. The deployment process also varied, with some users taking only a day to deploy, while others took several months.
The complexity of the implementation depended on the business and the level of customization required.
The Sales Cloud is highly scalable and can accommodate different levels of salespeople, ranging from inside sales to outside sales. The solution offers different types of licensing based on the organization's needs, allowing for an easy increase or decrease in the number of users.
Some users have compared Salesforce Sales Cloud's scalability to other solutions like Asana and found it to be superior. However, integrating Salesforce with other departments or adding new employees may take some time.
Salesforce Sales Cloud is highly stable and reliable. It has a stability rate of 99.9% and users have not experienced any stability issues. The transition from Classic to Lightning has improved its performance.
Salesforce releases major upgrades and new features quarterly, and although there may be some bugs introduced, they are quickly fixed.
Salesforce Sales Cloud was previously known as Sales Cloud, SFDC, Salesforce.
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