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SAP CRM Reviews

Vendor: SAP
3.9 out of 5
Badge Leader
1,165 followers
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What is SAP CRM?

Featured SAP CRM reviews

SAP CRM mindshare

As of March 2025, the mindshare of SAP CRM in the CRM category stands at 11.3%, up from 10.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
CRM

PeerAnalyst reports based on SAP CRM reviews

TypeTitleDate
CategoryCRMMar 9, 2025Download
ProductReviews, tips, and advice from real usersMar 9, 2025Download
ComparisonSAP CRM vs Salesforce Sales CloudMar 9, 2025Download
ComparisonSAP CRM vs Microsoft Dynamics CRMMar 9, 2025Download
ComparisonSAP CRM vs monday.comMar 9, 2025Download
Suggested products
TitleRatingMindshareRecommending
monday.com4.74.3%98%225 interviewsAdd to research
Microsoft Dynamics CRM3.911.9%92%76 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
12%
Manufacturing Company
9%
Government
9%
Financial Services Firm
8%
Educational Organization
8%
University
7%
Retailer
4%
Healthcare Company
4%
Energy/Utilities Company
3%
Construction Company
3%
Comms Service Provider
3%
Wholesaler/Distributor
3%
Media Company
3%
Non Profit
3%
Real Estate/Law Firm
3%
Pharma/Biotech Company
2%
Consumer Goods Company
2%
Hospitality Company
2%
Legal Firm
2%
Insurance Company
2%
Outsourcing Company
1%
Engineering Company
1%
Logistics Company
1%
Performing Arts
1%
Transportation Company
1%
Recreational Facilities/Services Company
1%
Wellness & Fitness Company
1%

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SAP CRM reviews

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Bruno Spiazzi - PeerSpot user
Business Process Analyst at Marcopolo SA
Verified user of SAP CRM
Mar 14, 2023
Product version discussed: version six
Good solution for controlling company processes

Pros

"The most valuable feature for me is the flexibility to consolidate the products."

Cons

"I think what needs to be improved is the solution for Brazil's organization."
GodfreyNoel - PeerSpot user
Distribution Cordinator at Unilever Inc.
Verified user of SAP CRM
Oct 4, 2023
Excellent user experience with ease of use and reliable technical support

Pros

"It was comfortable setting up the tool."

Cons

"It was not very stable. It was not a network problem because we were using tools that were not SAP. They were working well. But when I'm running the SAP, it's not working for us. "
Find out what your peers are saying about SAP CRM. Updated February 2025
841,164 professionals have used our research since 2012.
Shreyas  K M S - PeerSpot user
Systems Architect at NetApp
Verified user of SAP CRM
Jun 7, 2022
It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling

Pros

"We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling. "

Cons

"Content management is one area where SAP CRM could use some work because we were seeking a CRM solution that could store BLOB data, like PDF and email data, which takes up a lot of space in the database. Recently, we migrated to a content server, but it would be nice if CRM had built-in BLOB data management because BLOB data is a challenge we've been dealing with since last year. "
PeerSpot user
Sr. Manager, TMT Business Consulting (Focused on B2B Tech Product cos.) at a security firm with 11-50 employees
Verified user of SAP CRM
Aug 9, 2023
The product is slow, and the flow of information is difficult to interpret, though it is highly scalable and is suitable for global markets

Pros

"The solution is highly scalable."

Cons

"The solution is slow."
Darshan Makhecha - PeerSpot user
Sr Sales Engineer at a manufacturing company with 10,001+ employees
Verified user of SAP CRM
Jul 17, 2022
Great task and opportunity features with a helpful dashboard

Pros

"Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment."

Cons

"When features do get added, we would like the product to notify us in a timely way. "
ToniaSpight-Sokoya - PeerSpot user
Personal Service Consultant at Sokoya Networking
Verified user of SAP CRM
Sep 30, 2024
A CRM system that helps you automate and integrate your customer data and customer facing-activities: sales, marketing, service, and e-commerce
StefanRottwinkel - PeerSpot user
Global Key User CRM at Weidmüller Interface GmbH & Co. KG
Verified user of SAP CRM
Feb 24, 2024
Offers 360 degree view and useful for customer service improvement

Pros

"We use SAP CRM for customer service improvement. The main idea is to make sure our team has the right information when talking to customers. This helps them process things like price approvals for quotes faster. The goal is to make the product more efficient, and faster, and, in the end, provide better customer service."

Cons

"Improvement is needed for SAP CRM's integration with Microsoft Teams and Outlook Its integration with Microsoft collaboration software, including Teams, Outlook, and SharePoint, is not very good. There are issues with synchronization between appointments in CRM and Outlook, as well as challenges with managing contacts, which creates problems. "
Marouan Bellioum - PeerSpot user
Cyber Security Program Manager at a financial services firm with 10,001+ employees
Verified user of SAP CRM
Feb 20, 2022
Reactive support, facilitates OTC process, reduces time-to-market

Pros

"We get very good support from SAP."

Cons

"In the future, machine learning and artificial intelligence functionality need to be included. "