ScienceLogic Reviews

Name: ScienceLogic
Brand: ScienceLogic
Rating: 4 (42 reviews)

Vendor: ScienceLogic

4.3 out of 5

42 reviews
93% willing to recommend

1,863 followers

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What is ScienceLogic?

ScienceLogic is a comprehensive IT infrastructure monitoring solution that supports networks, servers, cloud environments, and applications, suitable for private cloud and on-premises deployments.

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ScienceLogic is the #1 ranked solution in top Unified Communications Monitoring solutions, #7 ranked solution in top Event Monitoring solutions, #7 ranked solution in top IT Operations Analytics solutions, #8 ranked solution in top AIOps solutions, #13 ranked solution in top Server Monitoring solutions, #22 ranked solution in top Cloud Monitoring Software, #26 ranked solution in Infrastructure Monitoring tools, and #33 ranked solution in best Network Monitoring Tools. PeerSpot users give ScienceLogic an average rating of 8.6 out of 10. ScienceLogic is most commonly compared to Veeam Data Platform: ScienceLogic vs Veeam Data Platform. ScienceLogic is popular among the large enterprise segment, accounting for 71% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

Helped 814,649 peers since 2012

Featured reviews

GauravSingh4

CEO at Parker Digital

They need a little more self-service. Some of the places where there's still a dependency on defense logic. If those could be eliminated, that would be ideal. They've done a fantastic job eliminating a lot of those dependencies and there's a lot of self-service. However, some of the areas where we could have it connect to, for example, Splunk or ServiceNow, in a self-care version versus having to go back to their engineers, that's an area where they could do a little more. There are still a lot of engineers who get involved versus if it's a little more API-driven and self-served dashboard connections. Doing it the other way would just make life easier for users.

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Siva Jp

Principle Architecture at MindTree

People looking to use the solution must religiously use the tool's capabilities instead of trying to reinvent something that the tool does not do. They must use the Python capabilities available in the solution. It's helpful. The product needs a lot of improvement. I rate the tool nine because I have not completely utilized the potential capability of the tool yet. The tool has a lot of automation and integration capabilities. We can integrate the tool with many other tools. The solution is capable of integration both inside and outside. It comes with a lot of features, including discovery, monitoring, event management, and automation, for our hybrid cloud monitoring environment. Overall, I rate the solution a nine out of ten.

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Britton Starr

IT Infrastructure Manager at a real estate/law firm with 51-200 employees

I've used SolarWinds, Datadog and Grafana, but ScienceLogic has a particular architecture that is difficult to understand. There may have been some improvements, but the fundamental architecture around the design is different from other tools. All the other solutions have similar architecture like S&P and OIDs and play with the same four underlying technologies. ScienceLogic, however, is not very user-friendly. It has very interesting design paradigms but is not the easiest to use until you understand it. Regarding additional features, it would be great if ScienceLogic could improve its notification feature. The company had a good-sized network team of about 30 people. However, only about two or three people did most of the work in ScienceLogic. For example, somebody would re-patch cables or turn up a new switch, and they wouldn't change the things in the monitoring tools. Instead, they would physically change the equipment or the configs. Also, if we didn't have proactive communication, dashboards would break, graphs would stop working, and alerts wouldn't fire because no one was aware. Therefore, some notification would have been helpful. For example, some tools send notifications saying, "Hey, this isn't working anymore. Do you want to do something about it?". ScienceLogic has a tiny little icon that looks like a bomb. If you go into a dashboard panel, it will say, "Hey, missing data." But aside from that, it is just a blank dashboard panel. It doesn't notify us to say, "Hey, I'm no longer receiving data," So I would recommend a proactive notification feature. In addition, we lobbied for a Runbook automation feature for a long time and were told it may be included in a future release. I am unsure if they have included it now. We wanted it completed overnight when we had offshore people working and during the day when the actual engineers were on the phone or in the office. But they couldn't complete time-based, contextual Runbook automation. We argued with them for about a year and a half, so I hope it has been included.

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ScienceLogic mindshare

Product category:

As of November 2024, the mindshare of ScienceLogic in the IT Infrastructure Monitoring category stands at 1.8%, up from 1.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Key learnings from peers

Last updated Sep 4, 2024

Valuable Features

ScienceLogic is valued for its ease of agent-less configuration, flexible graphs, power packs, comprehensive monitoring capabilities, AIOps, event management, and integration with third-party applications. Users appreciate the dynamic component mapping, AI, machine learning, and customizable dashboards. It efficiently monitors cloud environments, data centers, and hybrid structures, supports OS deployments, and provides extensive reporting and role-based access for admins. Flexibility and scalability are also highlighted as key features.

"The tool is quite easy to deploy, and it offers very good support."
"The solution provides good infra-monitoring features."
"ScienceLogic allows us to create and customize a user-friendly dashboard."

Room for Improvement

ScienceLogic lacks in application-level topology and business service monitoring with needed improvements in documentation detail and Power Packs. The architecture is seen as complex, while notifications and automation features could be enhanced. There are issues with PowerShell configuration for Windows servers and a need for integrated application monitoring. More self-service options and better professional support are desired. Customization and stability have room for growth, and reporting and user interface require attention.

"The product's reporting functionalities have certain shortcomings, making it an area where improvements are required."
"The product is not user-friendly."
"Admins do not have direct access to the reporting."

ROI

Users reported that ScienceLogic successfully reduced outage durations and improved capability and manageability over time. They indicated that while they do not see a return in the first year, the second and third years yield benefits including better visibility and incident resolution. One user mentioned ScienceLogic shortened a 45-minute outage to 20 minutes. While cheaper alternatives exist, many users found the service valuable in a national enterprise context.

Pricing

ScienceLogic's pricing is generally perceived as moderate, with users paying for storage based on usage brackets. Costs range from $8 to $15 per license, with additional expenses as storage needs grow. The licensing model is straightforward, subscription-based, and calculated based on the number of monitored endpoints or network devices. Most users find the pricing fair for the value and capabilities provided, though some suggest potential improvements. Overall, it integrates well with enterprise requirements.

"My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price."
"The license of ScienceLogic is based on how many endpoints are used. The number of monitoring points you want to have."
"I'm not the best person to discuss pricing, but what I do know is that it's a use-and-go structure. You use this much storage and pay this much for it. That's how it is. Every time, we continue to add a large amount of data to the environment."

Popular Use Cases

The primary use case of ScienceLogic is infrastructure and cloud monitoring, covering servers, network devices, applications, and data centers. Users integrate ScienceLogic with various cloud providers and on-premises setups. They leverage it for granular discovery, service monitoring, and as a source of truth for inventory and CMDBs. It supports Fortune 500 companies, multiple environments, ticketing systems, and incident automation.

Service and Support

ScienceLogic customer service is generally responsive and efficient. They provide both professional and technical support. Tickets are resolved successfully, with assistance being prompt and pleasant. Some users note a lack of step-by-step guidance and occasional delays in response. The technical team is rated variably from six to ten out of ten. Premium support customers note lowered urgency in responses. Overall, the support team is helpful and sets up sessions promptly when contacted.

Deployment

The initial setup of ScienceLogic is mostly straightforward and quick, although the time frame varies depending on the environment size. It typically takes between two to three weeks for many, but others reported longer periods for larger deployments. The setup is easier on a cloud-based infrastructure and can benefit from support teams. Some experienced complexity, requiring engineering expertise and additional consultants, while others found the process simple and managed with minimal resources.

Scalability

ScienceLogic's scalability is generally favorable, supporting numerous users with the capability of horizontal and vertical scaling, customizable automation, and user access. However, some challenges include onboarding complexities, infrastructure dependencies, and significant resource requirements. Cloud versions tend to ease scalability, while on-premise versions may present difficulties. Users note effectiveness yet acknowledge potential improvements.

Stability

ScienceLogic is considered stable by most users. There are occasional issues with large environments and event-heavy devices. Some users have had to manage devices carefully to prevent system overload. Several reviews noted its reliability, with minimal downtime reported. Others rated its stability highly, though a few mentioned issues with Windows PowerShell. Most users are satisfied with its performance and resilience, with ratings ranging from six to nine out of ten.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ScienceLogic Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

11%

Government

Manufacturing Company

Insurance Company

Energy/Utilities Company

Healthcare Company

Comms Service Provider

Real Estate/Law Firm

Media Company

University

Construction Company

Educational Organization

Non Profit

Retailer

Hospitality Company

Legal Firm

Outsourcing Company

Transportation Company

Wholesaler/Distributor

Pharma/Biotech Company

Consumer Goods Company

Performing Arts

Logistics Company

Recreational Facilities/Services Company

Recruiting/Hr Firm

Compare ScienceLogic with alternative products

Learn more about ScienceLogic

Organizations leverage ScienceLogic for its robust capabilities in monitoring IT infrastructures of all sizes. It offers granular discovery, integration with CMDB, and ticketing systems. Valued for its flexibility, incident automation, remediation, and real-time relationship mapping, it supports hybrid environments with scalable and efficient monitoring functionalities. AI and machine learning enhance its feature set, while ease of deployment and strong support are crucial benefits.

What are ScienceLogic's most important features?

Agentless Configuration: Ensures easy deployment without the need for agents.
Third-Party Integration: Seamlessly integrates with various tools.
Dynamic Component Mapping: Offers real-time relationship and dependency mapping.
Flexible Graphs: Allows custom visual representation of data.
Role-Based Access: Provides tiered access for different user roles.
Infrastructure and Event Management: Efficiently monitors hybrid environments.

What benefits and ROI should users look for?

Scalability: Handles environments of all sizes efficiently.
AI and Machine Learning: Enhances automation and incident management.
Ease of Deployment: Streamlines initial setup and reduces time to value.
Customization: Custom dashboards and reports cater to specific needs.
Comprehensive Support: Access to excellent support services.

ScienceLogic is implemented across multiple industries, including large enterprises, for its capability to handle complex IT ecosystems. Its integration with CMDB and ticketing systems ensures it fits within existing workflows. Organizations use it to monitor diverse infrastructure landscapes, ensuring seamless performance and quick incident resolution.

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ScienceLogic customers

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell