ServiceNow Discovery is valued for its seamless integration within the ServiceNow suite, robust security, automated service mapping, and user-friendly interface. It excels in identifying dependencies, integrating with CMDB, and supporting various plugins for cloud integration. Key features include its agentless capabilities, ease of setup, powerful reporting, and the Identification and Reconciliation Engine (IRE) rules that prevent data duplication. The tool offers effective data insights, builds CI relationships, and automates asset discovery processes.
- "The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides."
- "I believe one of the great functionalities or improvements in ServiceNow Discovery is its ability to gather information about any Configuration Items (CIs)."
- "Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance."
ServiceNow Discovery needs enhancement in service mapping, ease of management, cost, integration capabilities, and user interface. It struggles with discovering non-networked devices, requires more plugins and automation, and has limited reporting features. Frequent bugs, slow performance, and complex setup are concerns. Users face challenges with legacy app integration, high pricing, data quality, and lack of training resources. Credential-less discovery and debugging should also be improved. Increased AI integration and a more flexible licensing model are desired.
- "The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities."
- "I believe there is room for improvement in ServiceNow Discovery, particularly in providing more detailed information about network usage and communication between ServiceNow and the infrastructure."
- "I feel that credential-less discovery could be improved."