SysTrack Reviews

SysTrack is a digital employee experience platform that we have deployed in our infrastructure without any customized requirements from the client side. Clients seek to reduce the number of service desk personnel, which is a capability of SysTrack. 

Additionally, it provides real-time dashboards, which are part of SysTrack's engagement services. We use SysTrack to monitor infrastructure performance and device performance.

SysTrack saves significant time for our personnel by reducing the ticket handling time by approximately seventy percent. Additionally, we use the software usage module to optimize licensing. For instance, if two hundred people have not used a particular software in the last six months, we can remove them from the licensing group, enabling us to achieve around twenty percent cost savings.

We are using the SysTrack 'Prevent' module, which shows real-time discrepancies in the infrastructure. In response, we create automations and integrate them with the self-healing module, which is popular among most clients. 

For higher-level executives, we provide dashboard access via URLs, offering real-time dynamic views. The software usage module helps manage licenses by identifying inactive users, leading to significant cost savings - around twenty percent.

SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display. For instance, a machine's last reboot might be inaccurately shown as seven days ago instead of two days ago. 

Additionally, real-time data syncing issues lead to delays, requiring this to be addressed, as data might be several hours old.

I have been using SysTrack for the last five years.

I rate the stability of SysTrack at eight out of ten. If the syncing issues and other aspects I mentioned are resolved, it can be a fantastic tool.

SysTrack is scalable depending on our infrastructure and Azure cloud space. However, some modules within SysTrack are underutilized due to a lack of guidance, which affects its scalability.

SysTrack's technical support is highly responsive and helpful, providing support within 24 hours. I would rate them nine out of ten for customer service.

Positive

Before SysTrack, I used NextThink along with Tech Eon. SysTrack's ability to capture extensive data from a machine was a primary reason for our choice.

The initial setup of SysTrack is quite straightforward and easier on the cloud compared to an on-premise environment. It takes about one hour for agent installation.

The implementation of SysTrack was managed by a dedicated team, of which I was a part when the project started. My responsibility included defining use cases, baseline threshold settings, and other configurations.

Using SysTrack, we have seen significant reductions in ticket handling time and cost savings from the software usage module. The ticket handling time has been reduced by 70%, and we have achieved around 20% savings from licensing optimizations.

SysTrack is considered an affordable solution. On a scale from one to ten, with ten being very cheap, I would rate it as an eight.

Overall, I would recommend SysTrack, particularly on top of other similar tools. However, NextThink is my first priority, especially with its recent updates that include workflows. 

I rate SysTrack overall eight point five out of ten, though if they work on the mentioned issues, I can see it reaching a nine.

It is used for our VDI environment. I used it in my previous organizations, and I also used it before that. In my current organization, we are in the process of buying this product. 

SysTrack gives us all the granular information of the network. It gives us the metrics required for troubleshooting an issue and for the user persona for onboarding a new project. It provides in-depth metrics. We have all the charts over there that give us a clear-cut indication about the current performance, and the performance after fine-tuning or fixing an issue at the backend. It gives us a clear-cut indication of before and after. At a granular level, it shows us how much the performance has improved. When there are issues with respect to the slowness of a single user or multiple users, there are so many details available to troubleshoot the issue. That's where SysTrack is handy and useful, and it provides a lot of help.

We had L1 and L2 teams that were scattered around Asia and Europe. Initially, we had given the KT to the engineers. Whenever a ticket was raised, SysTrack was the first tool that they used to investigate an issue. When a ticket landed in the L1 team queue, they used SysTrack to capture all the information. If there was any major outage or issue in a particular region or when a P1 or P2 ticket used to land in our L2 queue, we used to use SysTrack to identify the network metrics or utilization of a particular delivery group or set of machines. We used to get firsthand information from there. We had also configured a hypervisor, and we could capture all the hypervisor information in terms of status and performance.

Black Box is the most valuable feature for me. Resolve is the second most valuable feature. 

When you search for a machine or a user, the way we get the information is very helpful. The GUI provides us with all the information about that machine that a user is accessing. It tells us about the CPU, memory, etc. The GUI and the details provided are very helpful.

When I create a dashboard for a computer-based GPO or user-based GPO, I get details of all the GPOs, but the feature that we found missing is that SysTrack doesn't state how many seconds were required to apply a GPO. It doesn't tell us how many nanoseconds, seconds, or minutes it is taking to process or apply a GPO on a machine. This feature is not there. When there are major issues, if we have the processing time in place, it will help us to identify whether it could be an issue with the domain controller or something else. It would give us a clear understanding to engage other teams for resolving the issue.

I have used SysTrack for almost three years. 

It is a very stable product. I did not find any issues with the product. Even if you need to upgrade the version after certain years as per your life cycle management activity, it is pretty stable. It is not a product where after deployment or upgrade, there are some goof-ups. If you plan the activity properly, everything works fine.

It is scalable. In terms of its usage, in my previous organization, we had around 8,000 to 9,000 users. SysTrack was used on a daily basis for L1, L2, and L3 teams to do the basic investigation. In my current organization, there are 5,000 users.

Responses were fine from the SysTrack end. Whenever a support ticket was raised, the support was always there. If we wanted to do any upgrade, we raised a ticket for their assistance, and they provided the support. It was not like there was a delay or no response. We always got a response and help from the SysTrack end. They sound pretty knowledgeable, and they always supported us. I would rate them a five out of five.

Positive

Before SysTrack, we used the Citrix Director tool, which just gave us basic information. It was not sufficient to fix, troubleshoot, or investigate an issue.

The first tool that I personally started using in my IT career was SysTrack. I have loved SysTrack since then. I like the product, the design, and the information that it gives. The way the product is designed and the way the options are there make it very user-friendly. If I give you an introduction to SysTrack and show you this product once, I don't think a second-time session would be required. It is very user-friendly. Many options are available, and when I go to an option, it is pretty clear what data I will get. If I need to search a machine or a user, or download reports, the console and the options available are very easy to go, browse, and investigate.

Another thing is that whichever option I go to, it provides granular details. I can add metrics or remove metrics. All options are understandable. I don't have to figure out where to go or what to do. The product is designed to help all the engineers to do their work pretty fast. If an engineer is using this product for 15 days, he would be familiar with all the options that are there.

The deployment was done by the projects team in my previous organization. However, when I went through the article, I didn't find it that complex. It is straightforward, and an engineer who has worked for 10 years in the IT domain can handle the installation and deployment. I would rate it a four out of five in terms of the ease of the setup.

It is still in PoC in my current organization. We have a cloud-based URL. The cloud-based deployment is also available, but we are not using any cloud. So, for testing purposes, we have a cloud-based console, and we just installed the agents on a few machines.

I would recommend SysTrack to others. It is a very powerful tool that will make your life easier. I would recommend trying SysTrack first and then trying another tool. You'll come to know the difference.

I would rate it a 10 out of 10. For me, it is the best. 

SysTrack is used to check device performance to have complete insight into what is happening on end user devices such as laptops or desktops within our firm. We have Windows 10 devices and do not use other operating systems. SysTrack is not being used in our firm on any mobile devices.

We mainly use the solution to investigate what has happened on a particular device. The intention was to use SysTrack to check what trends are occurring within the firm so that we can discover problems before we are actually alerted about them by the users. We have 50 technology team members who use the solution.

SysTrack gathers a lot of different metrics on every single device including performance metrics and application-related metrics such as application usage and resource utilization by applications. It collects a wide range of different metrics, and from that perspective, it's a really good tool.

We are able to check what is happening on end user devices at a given time. So, for example, when a user has reported having some issues during a remote call or presentation, we are able to track what applications were started at that time, what resources were utilized by those applications, and check the WiFi network conditions.

When I started working with it, it appeared to be a good tool, but after all these years, I have concluded that it does not have the best design. It does collect a lot of metrics, but those metrics are not genuine or precise. When you compare the metrics collected by another software to those collected by SysTrack, the latter do not reflect the actual state of the devices. That is, what SysTrack is providing you is false data. This is one of the reasons why we will be decommissioning SysTrack. We're piloting a new solution right now.

SysTrack is a reactive tool. There's very little in terms of the proactive area of investigations. You can tell afterwards the reason why an issue occurred, but there isn't anything you can do to prevent that issue from happening again.

The interface needs to be improved because it looks ancient. If you have been working in IT for a long time, over 20 years, you might remember products from the start of your career that look almost identical to the way SysTrack looks now.

The user interface is not user-friendly. When you first see the solution, it overwhelms you with everything. It's not easy to use, and it's not that intuitive.

In terms of data collection, all the metrics are combined into packages or groups, which you can disable or enable, but you can't do it on an individual basis. For instance, if you want to collect just the space usage on a hard drive, you have to collect every single metric that is related to the hard drive including all the IOPS or all the conditions of the hard drive. It's not very flexible in that aspect, even though at first glance it appears as though it has huge capabilities to do so. There is one aspect that allows you to create your own data sets and start collecting them, but those are totally independent of the built-in data sets. So, if you want to enhance some metrics, then you actually have to double the data that you collect because you essentially want to have some metric collected in a different way or have it in a different dataset. It forces you to double the data collection. However, I've been told that this may be withdrawn from the solution as it develops the ability to create custom data sets.

You can create your own custom dashboards, but they're static. In comparison, other solutions, including simple ones, allow you to play with the dashboard and apply filters. SysTrack dashboards are very static and not easy to customize. You have to be an advanced user to customize your dashboard, but you can't apply all the filters and focuses on the fly. You have to redevelop the dashboard every single time. There are some filtering capabilities and search capabilities, but they're very basic. I've been told they're going to abandon this in future releases as well.

Documentation-wise, this product is not good. There is some documentation, but you don't have the documentation release dates, and the screenshots may even come from an earlier version. Some documents such those on scalability are missing. The few documents that are available are chaotic and not up to date, even to the point where some, especially in the requirements sections, contradict each other.

I've been using SysTrack ever since I joined the firm five years ago.

The server is rather stable, apart from one version in which the master server crashed. In our experience, the agents are stable most of the time. From time to time, however, you can't tell whether the data you're collecting comes from all of the devices or some of them. We've had situations when a device was providing some of the statistics but not all of them or some of the data were transferred to the master database with a delay. When you would like to assess whether you have a problem in your environment, the more current data you have, the more reliable is the data. With SysTrack, it's actually not that easy to tell because the situation may shift as the data comes along.

We have a single master server and a single SQL server installation, and that covers over 7500 agents with some custom data collection and custom data sets. We could probably go up to 10,000 with the same setup, but we haven't tested it.

My experience with technical support is that it's very uneven. Some support staff are very good in terms of their knowledge and the solutions they provide. With others, it seems like you're talking to a wall and get no help to solve the problem.

Currently, for example, I have four support cases opened. At least two of them were opened a really long time ago. One, for example, is over four months old, and the problem has not been solved yet. All of them are with engineering or development. If it is a bigger problem, it seems that they don't necessarily know how to solve it. However, there were cases that were solved really quickly and with the level of support that you would expect from a company that has been in the market for a long time.

Neutral

Deployment is an easy process. I didn't deploy it in the firm initially because SysTrack was already deployed when I started, but I have been involved in a number of migrations. We have a central master server and a Microsoft SQL database attached to it. Then, you have agents that are deployed on end user devices, and those agents can be deployed either through the internal capabilities of the tool, or you can distribute them as we do, which is a CCM, for example.

One experienced person can handle the deployment, but if you do not have a basic understanding of databases or if you don't know how to create software packages, then those tasks can be split across different teams or different people. However, it is not rocket science, and you can actually do it on your own. A couple of important steps during the installation require you to contact the vendor and acquire a license key that needs to be applied.

The same applies to the migration. Even if you have purchased the license, you will have to contact the vendor for the link, and then you'll be able to download the installation files.

Basic deployment with configurations set to default takes two days, providing that you have your Windows servers, SQL databases, and all the security requirements for network connectivity in place.

In terms of maintenance, SysTrack does not have a publicly published roadmap of the product. They don't publish the new releases or new release notes. If you get in touch with someone from the customer success department, then you are provided with that information. You can then plan an upgrade or update. When they release a major version, they will contact you.

We have not seen an ROI. In our case, it has been a complete waste of time and money. SysTrack has a brilliant marketing department, which encourages you to buy the solution because it can solve your problems brilliantly. Then, you buy it, and the horror starts.

Once a company invests a huge amount of money in a product, it will be a bit hesitant to decommission the solution. In our case, it took a couple of years, but the decision has now been made to decommission SysTrack and to switch to a different product.

If you compare cloud solutions to SysTrack, which is on-premises, then SysTrack is cheaper. If you compare the cost of SysTrack with that of other similar solutions, the cost is similar.

For each master server, there's a license. In terms of end user devices, the licenses are sold in multiplications of 10. That's one upfront cost. Once you procure the license, you can use the software for as long as you like. The maintenance is sold on an annual basis. Additional costs are related to hosting and include a SQL server license and Windows server licenses.

If you're considering SysTrack, I would advise you to talk with the vendor and to try to use SysTrack for a longer period of time, like a month or two months, before investing in it. Every single software on the market has the option to try a limited edition or a full edition of the solution for a specific timeframe prior to purchasing the solution. However, I'm not sure if SysTrack offers an option to test it and compare it with other solutions.
On a scale from one to ten with one being the worst and ten being the best, I would rate SysTrack at four.

This is a telemetry tool and it's used to track the endpoint in order to understand what the user is doing on the endpoint and whether there are any issues. This is a powerful digital experience monitoring tool and it tracks everything. I'm an EUC specialist.

It provides unique, real-time data, which is great. I also like the self-help feature which they have recently implemented. 

There are a lot of issues with the solution and certain features such as the survey feature and sensors, that don't work well and need to be improved. In addition, we have multiple servers servicing different regions and we'd like all the data to be seen on one console but that's not possible, it's a limitation of the product. They release so many features but they're not sufficiently developed and are not functional or performing in the right way. 

I've been using this solution for four years. 

We've had a mixed experience in terms of stability. Some of the previous versions have been very unstable but things have improved in more recent versions. 

The solution is scalable, we've deployed it on 110,000 machines.

It seems that most of the customer service staff are new and just learning the product so there is a lag in terms of their experience and knowledge base.

Neutral

 The initial setup is very straightforward.

I've never used any other solutions in this area but I understand that Systrack is better rated and quite advanced and it is considered one of the best in the industry. It has very good features but there are areas where things need to be improved. 

SysTrack is a BI solution for endpoints. We use it to understand the user experience at the company and user level. I don't believe anyone uses SysTrack at my company, but I have performed demos for potential clients. Many of my customers use this system. The largest has 10,000 users.

SysTrack monitors user experience and represents it in the form of a composite score. The scores are placed on a timeline, so you can see how it has gotten better or worse compared to two weeks ago. It gives you a score at the personal, unit, and organizational levels. For example, the score for my entire organization in SysTrack is 77. It's also effective for monitoring user experience and resources in a VDI environment. 

You need someone with a lot of knowledge to manage the system. It isn't a plug-and-play solution. It requires a person to maintain it. It would be much easier if you could get the results without spending so much time monitoring the system.

When users complain about the user experience, an alert tells us that we need to resolve this issue. This can be a BI or AI recommendation. I want to see all the SysTrack reports coming from the user side. A lot of my customers want to see it from the application side. It means that I can understand the user experience in a lot of applications, but it's hard to see what it's like on the other side. It's hard to see the user experience in Outlook or SAP. 

Another thing is tracking changes. If I have my system running, and I'm changing my hardware in the VDI environment, I want to choose a date and see the difference before and after the event.

SysTrack has good online training, but I think SysTrack needs to open it to all the customers in the portal. Usually, they open it for one user for a month. I think they need to open it to all the users all the time.

I'm not a customer. I'm the CTO of a reseller that offers SysTrack, but I have been working with the solution for more than seven years. 

SysTrack isn't stable enough. There are too many upgrades, and not all versions are stable. In the past, I've told people not to upgrade because the latest version isn't stable. This is something that needs to change. 

Other vendors like Microsoft and Citrix have an LTSR version and a custom version. The LTSR version has fewer features, but it's more stable. The custom version has more features, but it's less stable. The customer can choose.

I rate SysTrack support 10 out of 10. there is amazing support engineers, and they have very poor support engineer. And this is like lottery. I don't know who is answer me, but there is a big gap about the support engineer. Some of them are very good and some of them don't have the experience. So it vary dramatically.

It depends who picks it up, basically.

Setting up SysTrack is challenging. You usually need help from the vendor to do it. I have lots of experience with multiple vendors like Citrix and Okta. Usually, you don't need the vendor's assistance with deployment. Deploying SysTrack typically takes a few days, but I expect the deployment time to decrease significantly. 

You need hands-on help from a vendor representative to implement SysTrack.

SysTrack has an annual license, and it's about $25. 

I rate SysTrack eight out of 10. This is a good product that every organization needs. I don't give a higher score for SysTrack because I don't feel it covers all the needs, including automatic changes and reactive activities. 

The logging needs to be clearer and easier to implement. I want to see more detailed reporting that tells me what to do to improve the user experience. For example, it could suggest upgrading the CPU and tell me what that would cost at the organizational level. 

I am part of Dell Technologies and as part of our client engineering team, we used SysTrack.

Before SysTrack, everything was manual. We didn't have any data to show what was exactly happening in our environment.

We use it as a Dell technology company, with almost 130,000 client machines running through this telemetry data. We use it in day-to-day operations to make critical decisions and strategies. 

From the client’s standpoint, it helps us understand the client environment, assists our customers, supports our internal employees, and predicts potential issues. This allows us to proactively resolve issues rather than reactively addressing them using this tool. 

So, SysTrack enhances digital experience monitoring in our sector.

From a telemetry data standpoint, it's a perfect tool. 

SysTrack is helpful for asset management. SysTrack has helped improve our efficiency in identifying telemetry data through its real-time data capabilities.

The AI features of SysTrack have been helpful.

One thing from a layman's standpoint, the report should be very clear. 

Another thing is proactively identifying the problem. SysTrack collects telemetry data and identifies potential issues. However, if there is an option to resolve those issues automatically, that would be better. 

Some automation to resolve small issues where manual intervention isn't required would improve the solution. So, adding some automation could be beneficial. 

Another drawback is that it only provides data when the system is online. If you want to see previous data, and the system is offline, SysTrack won't provide that information. It would be helpful if SysTrack could store past data, even when the system is offline. This is because we may need to analyze critical data from SysTrack even when the user's system is off.

I have been using it for one year now. 

I would rate the stability a nine out of ten. It is very stable for us. 

I would rate the scalability a ten out of ten. 

The SysTrack agent is running on the machine.

It is somewhat expensive. I would rate the pricing a one out of ten, with one being very expensive and ten being very cheap. 

I would recommend it to other users. It is a very reliable software. 

Overall, I would rate the solution a ten out of ten. 

We are using the full capabilities of SysTrack. The Resolve part is valuable. It allows the service desk team to perform a couple of fixes or things to mitigate an incident before it's escalated to L2 or L3. It's a cool feature. If you have the sensor activity for Outlook and something has gone wrong, even the service desk can take those steps.

Apart from that, the sensor dashboard is valuable. You can see the health dashboard for the clients. It's a cool feature that tells us if any application is incompatible, consuming more memory, utilizing a high amount of system resources, or impacting any end-user services.

If they can integrate some kind of remote administration tool, like the LogMeIn tool, it would be helpful for the DDS team members, as well as for the global team members. We need not search for an additional tool for troubleshooting purposes. Currently, we are using one tool for governance and then we have SysTrack for monitoring the endpoints. There are two tools, and we are spending money on both. If we had this capability integrated into SysTrack, it would enhance SysTrack. It will serve as a single tool for the whole environment. Currently, Resolve is doing that at the back end, but if we want to find out what the user is facing through a screen-sharing session, the option for remote control should be there in SysTrack.

SysTrack has various features such as sensors and self-healing capabilities, but the self-heal capability needs to be enhanced. Many organizations have their own customized setting for applications, such as Outlook, in terms of plug-ins, etc. If we can put and customize the self-healing capabilities in SysTrack, it would be great. We should be able to specify which things should be there in Outlook and which things should be blocked in Outlook, such as additional plugins. If somebody is forcefully installing an additional plugin, SysTrack should have the capability to roll that back to the default.

It currently lacks a centralized console. We have to move from one portal to another. We have to go to Visualizer, and then we have to go to Resolve. Instead of that, it could have a centralized console that provides all the options on the top. For example, Microsoft Endpoint Configuration Manager (MECM) console has all the options on the top. There are tabs to go to a user device, user collection, deployment, etc. This is not available in SysTrack, and this is something that can be enhanced in SysTrack. Instead of going from one place to another and then going back just to check what is the status of the endpoint, there should be a single console with access to all dashboards.

There could be a dashboard where we can see the impacted set of all clients or applications instead of going to an individual client or application.

We have been using this solution for more than three years.

It's a stable product.

It's scalable. There are about 200 or 300 users who have console access for SysTrack, but agent-wise, we have deployed it on more than 30,000 devices.

We had a Windows Remote Management (WinRM) issue where it was failing for a couple of clients, and we were unable to access RDP. We were trying to get the report and identify what was going on with WinRM. I was able to figure out that group policy was not updating and a couple of services were not updating, but the WinRM services impacting the system were missing in the SysTrack. I contacted their support team to help us out, and they were also unable to find a resolution. They highlighted that it could be related to the security filter. The DLP client, antivirus client, or the security tool that we were running in our environment could be causing problems with WinRM.

I would rate them a four out of five because from the service perspective, they have been very good. The technical team whom I have contacted has a lot of knowledge. They helped us in creating additional custom filters for the sensors part.

Positive

It's quite easy.

Cost-wise, SysTrack has a higher rate than other products, such as Nanoheal, but the features that SysTrack has aren't there in any other product available in the market.

The SysTrack license is based on per-device installation, but I don't know its price. That part is handled by our procurement team and the license management team. We just have to give the number of clients and additional licenses we need.

We got a quotation from Nanoheal, which is a self-healing tool, but we felt that just a self-healing tool is not going to help us place sensors and put some capability for auto-fixing the issues. We wanted to understand what is going on in our environment, and we wanted that information via reports. That's why we searched for additional tools, and we got to know about Lakeside SysTrack. It had all the capabilities.

I did two certifications of SysTrack and there was a training session as well. They highlighted its features, what we can analyze from SysTrack, which sensors we can configure, what are the default configurations of sensors in SysTrack, etc.

While implementing SysTrack in your environment, technicians should be aware of how to use the product. They should be well-trained and knowledgeable about all the features that are there. They should know how to track issues and the things that need to be taken care of before assisting users. After that only, they should provide any services to the end users.

Overall, I would rate it a seven out of ten. A couple of features are missing, and we have some dependency on other tools. A remote assistance tool is missing in SysTrack, and it could also be enhanced with the additional capabilities of creating customized self-healing sensors.

My use case of this solution has been for technical analysis. We had a VDI environment and wanted to analyze how the environment was managed and what the issues were. SysTrack could identify the applications that were either crashing or not functioning correctly. I'm an infrastructure consultant.

The visualizer enabled us to drill down on a particular user and see which applications were being used. We could perform end-to-end analysis on all the machines using the visualizer feature. I also like SysTrack's virtual machine planner tool which helped us choose candidates for virtualization.

The licensing model is problematic. We had a license for around 2,000 servers but only a couple of guys were using the solution. That lack of flexibility can make it a costly solution if only a few people use it. People may just use it for troubleshooting purposes and then cancel the license. I'd like to see a mobile feature included so that it's possible to get notifications when a network is down or a server not responding. 

I've used this solution for many years over the past decade or so. 

The solution is very stable. They have a tool that keeps a constant check between all the servers and if something is not working, we'll get reports as to which machines did not respond back or the reports did not show up and we can fix them. It's hardly ever needed.

This is a scalable product. 

The customer support is pretty awesome because even though the product was not bought by the organization, when I called the technical guys, they gave me a demonstration. They also came on a joint call and provided technical support. I rate them very highly. 

We analyzed a couple of other solutions but went with SysTrack because it met our requirements, despite the high cost. We tested ControlUp but the solution is not as extensive as SysTrack. 

The initial setup is very straightforward. We used SCCM to deploy the environment on all the worker machines. 

Licensing costs are reasonable if you're making good use of the product. Unfortunately, they don't offer packages. There's just one option that you can take or leave. I might need one feature but have to take the ten on offer and that is expensive.

This is a great tool, but it's important that system admins have training on the product and use it regularly. By doing that, a company will get wonderful output.

I rate this solution 10 out of 10. 

It is majorly for end-user experience monitoring.

There are a few features that are very good. When a user calls in and says that they are having slowness issues, this tool has the capability to show exactly where the performance issue is. The Resolve feature that they have is very good. It is one of the main features. They are doing a pretty good job with the Resolve feature in terms of showing endpoint performance on various factors.

They are capturing a lot of statistics to provide you with information about your infrastructure.

Their dashboard could be better. They did it custom, which is the main problem. They should have given an option to integrate it with some of the tools such as Power BI. Unfortunately, they are developing their own native dashboarding capabilities, which is killing them, in my view. The product is good, but dashboarding has been a pain area. I have to literally learn a new BI or dashboarding solution just for a system. We have 100 such kinds of solutions in our environment. If every solution has its custom solution for dashboarding, we can't survive. It is going to be crazy.

In terms of features, it is comparable to other solutions. I would not put it on the higher side. One limitation of SysTrack is that it cannot show you the entire picture. It just shows you the end-user monitoring space. From the administrator perspective, when you are troubleshooting something, you obviously know how the performance is from the end-user and endpoint perspective, but you also need to monitor the entire full stack. SysTrack should be able to integrate with some of the other monitoring tools such as Dynatrace, AppDynamics, etc. It should be able to pull in the data from the virtual layer, network layer, and storage so that you can see what the performance looks like and where the bottleneck really is. It is, for sure, a good tool. We are using it, and we are planning to use it for at least another two years, but it would be nice if they can come up with something for full stack monitoring. In the market, many other tools, such as AppDynamics and Dynatrace, provide full-stack monitoring. They provide such a level of analysis and monitoring information.

It has been approximately two and a half years.

Its stability is good. From a stability standpoint, we do not have any challenges with their cloud environment.

It is pretty scalable. We can scale up and down, but obviously, it has to go through the licensing piece. SysTrack or Lakeside is growing. So, the only thing that they would have to consider is doing this in a standardized way. They have to do it in the way the whole world is doing that. They should not do something completely different.

We have more than 20,000 systems that we're monitoring. In my team, there are 4 to 5 people who are working with it, and then we have 1 or 2 people from each BU. Even our service desk uses it. We have 40, 50 people there, and everybody there uses it. So, it is used not only by those who engineer and administer the product. There are many other people from the help desk who are engaged with it. Overall, we have about 60 users.

It is being used almost every day considering users have performance issues all the time.

They are very good in their support, but their customization also takes a toll on their own members. I would rate them a four out of five.

Positive

Since they have moved to the cloud, it is pretty straightforward. We don't have that much of a hassle in integrating it. I would rate it a four out of five in terms of the ease of setup. It is easy in the cloud.

We have got a good return on investment because it was able to deliver during the pandemic. If you have to troubleshoot a user who is working from home, it becomes a mammoth task to know what's really wrong. This tool was able to show us what's really wrong. It was a good investment. Without having SysTrack, we would've not seen what was really wrong, and we would've struggled. I just wish that they do think about their dashboard and make it integrable or consumable by Power BI or some other tools. I would rate it a four out of five in terms of the ROI.

It is on a per-device basis. It is not on a per-user basis. I was not much engaged in the licensing piece. I was only a part of the conversation about how we are going to scale up or down, but its price, for sure, is competitive.

I would rate it an eight out of ten.

I am impressed with the huge amount of information that you can get from the infrastructure. 

The tool needs to improve the integration with third-party providers like Cisco products.

I have been working with the solution for six years. 

I would rate the product's stability an eight out of ten. 

I would rate the tool's scalability a ten out of ten. 

The solution's tech support is good. 

I would rate the tool's setup an eight out of ten. The product's deployment took two weeks to complete. 

I would rate the solution's pricing a six out of ten. 

I would rate the tool a ten out of ten.