TitanHQ SpamTitan Reviews

We are an MSP, so we provide TitanHQ SpamTitan to our customers. It is primarily used for email security.

The most valuable features of TitanHQ SpamTitan are how effective it is and how little maintenance it requires. It just does its job, and I never have to fix it. The threat intelligence capabilities are also useful, allowing me to drill down as much as needed. It works perfectly for email security without any issues.

If you had asked me a few weeks ago, I would have said the user interface needed improvement, but we've just updated it. It looks really modern now, and it's a lot easier to use. At the moment, I don't have anything specific for improvement. Additionally, I would suggest different roles for users. We want the ability to lock down certain functions for certain user roles to prevent accidental changes, such as an apprentice accidentally deleting a customer.

I have been working with TitanHQ SpamTitan for about six years. It has been quite a while.

TitanHQ SpamTitan's stability is impeccable. It's the only product I've known that has never broken down. It has never stopped working even once during all the time I've used it.

The scalability of TitanHQ SpamTitan is excellent.

The initial setup is very simple.

The pricing model is reasonable money for the product. It is rated highly because of its affordability and its great value.

The main competitor for TitanHQ SpamTitan is Mimecast. TitanHQ SpamTitan is more preferable because it simply works without issues.

Overall, my final rating for TitanHQ SpamTitan is ten. I definitely recommend it to other users.

We use SpamTitan for email security.

SpamTitan has helped us maintain a zero threat level, which is fantastic. The system also assists us in managing email effectively, eliminating spam and ensuring that our communications are secure. Since implementing SpamTitan, our organization's email-related concerns have significantly diminished.

SpamTitan is extremely easy to learn and use. It is highly customizable, allowing us to filter emails based on specific criteria like file type and MIME type. The threat intelligence capabilities of SpamTitan have also been beneficial, providing excellent security for our emails.

The GUI is problematic. It's a mess and absolute rubbish now. We also face issues with the settings that are not yet developed. I wish for a return to the older GUI which was easier to use.

We have been using SpamTitan for over a year now. Before that, we evaluated it alongside Fortigate.

Customer support is very good. They respond quickly, and when issues arise due to the new engine, they handle them swiftly. They realize some options aren't visible to us due to GUI issues, so they step in to assist.

Positive

We previously used Sophos Intercept X for servers and noticed some malware activities. Post installation of Palo Alto's POC on a few servers, we've begun transitioning from Sophos to other solutions for the server level.

Initial setup was straightforward; it was very easy, a cakewalk.

Pricing is affordable. We renewed for three years, and the cost is reasonable.

We evaluated SentinelOne, Microsoft, CrowdStrike, and Palo Alto as alternatives for server-level antivirus solutions.

I would recommend TitanHQ for its price and ease of use. That said, be cautious of overhyping AI capabilities, which often fall short of true autonomy and intelligence generation.

I'd rate the solution nine out of ten.

SpamTitan has an anti-spam solution, but it's basic and doesn't work all the time. It also has an antivirus feature, which is similarly basic. It doesn't offer anything exceptional. It offers only the basics. 

OnlyMyEmail was far superior. I'm not sure who acquired their technology when they went bankrupt.

It filters some of the spam.

SpamTitan advertises anti-spam, anti-phishing, and anti-spear phishing, but it's mostly marketing. They really only do basic anti-spam, nothing more.

It's less secure with a lot more spam and false positives than my previous product, OnlyMyEmail.

So, there's room for improvement with SpamTitan. It filters some of the spam. But honestly, I could get 90% of the same results by updating my Bayesian filters on my server, which are free.

I used it for two and a half years. 

I contacted support only when it came time to renew and collect payment.

contacted them once or twice, if I remember correctly. I just know they're quick when they need your money.

I was previously a satisfied customer of OnlyMyEmail. Unfortunately, they had a significant technical failure and couldn't provide security for a week, causing them to lose their biggest client. That's when I switched to Bitdefender for email security.

I used Bitdefender. But it didn't meet my needs. I used it for two years. Its technology was far inferior to OnlyMyEmail. I also looked into Censornet. However, I eventually obtained a server license for SpamTitan.

Currently, I am one of the slightly happy. customer of SpamTitan. It works when it wants to, it doesn't want, it doesn't work. 

The main difference between SpamTitan and OnlyMyEmail was accuracy. I never saw false positives with OnlyMyEmail in the ten years I used it. It just worked as it should, and at a very low price. I'm not sure what technology they used, but it was excellent.

I was paying around one dollar and something cents per email address per month.

It's a server license, so someone else installed it for me. As for SpamTitan's interface, it looks like Windows 95 – very outdated. It has basic functionality, just like the service. They have great marketing, but they only deliver the basics.

So, there's room for improvement across the board. 

I have my own email server. SpamTitan is installed on a separate server in Frankfurt. It handles the spam filtering and security, then emails are delivered to the server I have on-premises in Romania.

I also have a firewall with basic spam filtering and ESET antivirus, which also has an anti-spam feature. They function independently. Surprisingly, some spam that gets through SpamTitan is picked up by my ESET antivirus.

The technician who installed it is my friend, and he never mentioned it being difficult.

It was up and running within a day or two. 

It's more expensive than my old solution, OnlyMyEmail. That's surprising because SpamTitan requires a minimum of 50 user licenses. As a small customer, I only need about 25  real users.

With OnlyMyEmail, I had a perfect solution at a cheaper price. I'd gladly pay more than I do for SpamTitan if it meant having the same reliable functionality that worked 100% of the time.

I pay $650 per year for 50 licenses. 

If there's something better, I'd gladly switch. Unfortunately, I haven't researched alternatives in the past three years, so I don't know if anything significantly better exists.

Overall, I would rate the solution a seven out of ten.

Our entire bank is using SpamTitan in a virtualized environment at several locations. It migrates from one server room to a different one. For example, if a server room goes down, it just migrates to the second one, then it goes up there. We have a single SpamTitan virtual appliance, which is on both sides of our data center. When a data center is down or very load heavy, it just migrates to the second one and we work through there.

We have a lot less spam going through. Because of this, work hours are not lost searching through all the spam emails to determine which ones are legitimate. This saves our bank clients' time since they are not forced to search their inbox for legitimate emails between spams. Not a lot of spam is going through. I think time is essential and we are gaining a lot of it with this solution since a lot of emails are automatically filtered out. 

We have gained back 50% of our time. Our management had some contacts with huge amounts of spam coming. For example, every morning at 10:00 AM, one of our managers already had more than 100 emails. Of those 100 emails, more than 80 emails were spam. He had an easy email to guess, making it easy for spammers to add him to their spam portals.

It is easy to work with.

SpamTitan is visible right away. You go to the portal, log into your page, and everything is visible there, e.g., your whitelist, blacklist, etc. So, it is very good.

SpamTitan has a cool vehicle called IP delivery pools. We have 20 domains with various products and are using this feature to send mass emails.

In history on the reporting graph, when you are trying to search for sender by address, it won't search by domain. I could send an email from SendGrid with my domain, but with SpamTitan, if you search by that domain then it wouldn't search it. It only searches from the field, not in the envelope field. Unfortunately, mass mailing companies, like SendGrid, send email with the form address and that completely differs from the domain envelope form address. There is no way to search for the envelope form. So, I gave them an idea to improve this filtering. For example, if I have to search an email sent by SendGrid, then I am forced to search by the recipient, then find the emails marked as spam. This is quite a huge hassle. They told me that they are aware of this and will try to add it, but they haven't added it yet.

I would like to implement a secondary delivery pool for mass mailings, having an alternate pool for mass mailing lists since there is only a single mail queue with SpamTitan. For example, if 10,000 emails are being sent, then the queue will be large. Unfortunately, without a secondary delivery pool, legitimate emails will wait in the queue to be delivered to my email. Therefore, I would like to have two queues: one for everyday emails and another for mass mailings. Now, I have to decide whether to buy a second SpamTitan license just for this reason because I am very satisfied with the functionality of SpamTitan overall and don't want to use another sender's appliance for this.

From 2020 to 2021, there was a huge switch in the types of spam coming in. SpamTitan's anti-spam should be enabled to catch this spam. The spam catching rate went down over the last three to four years. I think this is because spammers are evolving and using different methods to send spam emails.

The phishing rate of SpamTitan is not great, even Exchange Online Protection catches phishing better than SpamTitan. The most worrying are the phishing emails. I would like SpamTitan to upgrade and improve the phishing catch rate.

The sandbox of the Bitdefender engine is not working correctly. They sent me an email that they pulled it because it was not working as it was intended to work. So, they are working on this as well, and maybe the sandbox will be fixed. The sandbox is for viruses. If something goes through then it is sent to the sandbox for analysis. However, I am not using the sandbox right now. I am just quarantining this type of attachment right away.

I have been using it for about seven and a half years.

SpamTitan has had several bugs, even now they have one or two bugs. However, they can think of a workaround, then apply it for us. They are very helpful in this regard.

There isn't so much maintenance. For example, when a new version arrives, we just take a snapshot and upgrade it. One time, we had a problem after they upgraded something. It was not working correctly, so we opened a case and they helped us. I think this was when we migrated from version 6 to version 7, but it was fixed fine just in a matter of hours.

Another issue was where SendGrid had a very high spam rate with SpamTitan, so I opened a case. They told us that this was a bug with the engine and it would be fixed in the next version of SpamTitan.

We have had several small quirks with these types of engines, and it has just been the matter of fine tuning them.

On one version, we had an issue when the Bitdefender antivirus engine was stopping. That was about three years ago or so. This issue was fixed after upgrading the appliance. It was some kind of bug, and they fixed it in the next version. With this issue, I received an email that the engine had stopped. Then, I went through the appliance and it started the engine. It would work for a week or so, then it would hang again. I cannot remember any more bugs.

This solution needs to be 100% stable and rock-solid because our organization is a bank and quite dependent on email communication. That is why we have stayed with SpamTitan for seven year since it is a rock-solid solution.

We have approximately 8,000 endpoints, but only 5,000 or so are using outside bank communication of some sort. We have a 5,000 user license, which is more than enough for us at the moment. We are not hitting the 5,000 mark. If we hit it, then we would buy additional licenses.

It is a small company. I have quite a lot of experience contacting different kinds of support, e.g., Microsoft, Forcepoint, etc. SpamTitan has one of the best supports.

They are very responsive, friendly, and knowledgeable people. I never had an issue where I raise a ticket for a problem and they got rid of me, like Microsoft does all the time. That is why I think that 70% of the product's value is its support.

With one of our other products, there is a problem. We opened a case about five months ago and they don't have an estimated time for fixing the issue. Whereas, with SpamTitan, if they don't have an estimated time for fixing an issue, they have some kind of workaround in place. They connect to us and implement the workaround, then test it with us. Then, if we are happy, they will leave it alone. I don't have to talk with anyone else. 

SpamTitan support has never had me hanging with an unresolved test in seven years. I would rate them as 10 out of 10 compared to other solutions, like Forcepoint and Barracuda. For example, Microsoft support didn't have the necessary product knowledge. The Level 1 support of Microsoft had zero knowledge and their Level 2 support knowledge is zero and a half (out of 10). Only level three of Microsoft support, which is very difficult to get to, is quite knowledgeable. 

SpamTitan is a very small company. They don't have Level 1 and Level 2 support. Their support is just as knowledgeable as they can be. There are no layers where you are passed to someone who knows more. Right away, when you are contacting support, they know their product just fine and are aware of things.

Right now, we have one open case regarding IP delivery proof. We have a small problem with it. I think it is a bug, but I am certain they will fix it. 

There is not a product out there that works 100%. I am a very old IT administrator. I know that every product has its bugs, but there are only several companies with whom I have contact that say they can and would fix their bugs in a quick manner. SpamTitan is one of them. For example, we had a huge problem with the new antivirus engine built within SpamTitan. Even though they pulled back the old engine for us, they reconfigured our on-prem SpamTitan to be able to fix this so-called bug. So, they are very good at helping us fix issues.

I would rate SpamTitan's technical support as 10 out of 10. First and foremost, if there is a bug or problem, they are doing their best to fix it, which is a good thing.

Positive

We had Forcepoint anti-spam in place about eight years ago, then it expired and Microsoft didn't continue to support the product. So, I was forced to search for a good, well-rounded anti-spam solution that would be cheap and had good support.

I chose SpamTitan because it was cheap and the rating was quite good. I just wanted to test the solution and determine if it would be okay for us, then we would get it. If not, then we could find something else more costly. When I tested it, we had some little challenges and their support was great. 

The spam catch rate went through the roof when Forcepoint just ceased to exist because Microsoft killed off the product. The spam catch rate began to rise because no engines were updating. After we implemented SpamTitan, we right away saw that the spam catch rate was very good, even before fine tuning. However, we had several false positives when legitimate mail was caught. Even today, legitimate mail is sometimes caught as spam, and it should not be. This is so much less now because we have been fine tuning SpamTitan for seven years. The spam catch rate is quite high at approximately 96%.

Forcepoint's stability was good. It was not hanging or doing anything wrong. It was a very good product. I cannot comprehend why Microsoft killed off this solution, because it was very good. Forcepoint anti-spam was a very good solution. It worked just fine, but Microsoft somehow managed to kill it.

Another huge plus for SpamTitan is its ease of implementation. You can do it by yourself without any help from SpamTitan support. It's very easy to deploy and configure. The manual is also easy to understand.

I liked it after about two months because we managed to fine tune it and set it correctly. After about two months, I was able to confidently make a decision about buying this product and implement it in our bank. They have added a lot of very useful features since then.

I deployed it myself without any help from anyone. Afterwards, after I deployed it, I had several questions as well as several fine tuning that needed to be done with the spam engine. I opened a case every time and TitanHQ support helped me. 

SpamTitan has helped save employees’ time by not having them sort through junk and spam emails. In our environment via group policy, we have disabled junk filters on our mail clients. It is not useful for us anymore. So, it is only being filtered by SpamTitan. 

For our most valuable clients, we have enabled access and they are managing their own whitelist, blacklist, etc. If someone is quite knowledgeable with email clients, we can even deploy the SpamTitan Outlook plugin for them. With this plugin, they can configure their blacklist and whitelist, e.g., marking someone as a whitelisted sender for them only. It is quite a useful feature if you know how Exchange works. If you know what happens when someone blocks someone else via Outlook junk filtering, that is through Active Directory, then it is synchronized with the edge server. So, it is a pain to find where it was blocked.

Our help desk is saving half an hour to an hour. Now, the administrators only need to go to the SpamTitan portal. We have a small group of help desk technicians who are administrators for SpamTitan. They go into the SpamTitan portal looking for history about why something was blocked. This takes three to four times less time when finding out why mail was blocked.

From a price-performance ratio, it is one of the best. It does not cost a lot and does its job just fine. If you fine tune it, it is just ideal.

The pricing is ideal. A lot of other anti-spams are integrated in Exchange, counting technical mailboxes that are not sending any emails outside. So, they are not scanned and only for internal communication. SpamTitan only counts the emails that it scans. This is one of the best licensing models that I saw for anti-spam solutions because it is counting dynamically the number of emails that senders are sending. It counts these uniquely by week. It provides a very realistic picture. This is very useful because we are not counting the emails doing inbound or outbound notifications from our company. 

We are considering buying Link Lock, which has an additional fee. I need time to test and trial it, so the purchase is currently on hold.

For a small company, it would be just a great solution because it doesn't cost that much. It is very easy to install and configure. The support is just great. 

When we were forced to find something else because Microsoft Forefront ceased to exist, we looked at FortiGuard Antispam, which was quite good as well. We also looked at Barracuda's anti-spam solution, but it was very costly so I didn't even bother to evaluate its functionality.

SpamTitan was quite a reasonably priced solution. When we began to test, we had trials with FortiGuard Antispam and SpamTitan. We didn't manage to test both of them in time. Then, we bought SpamTitan for a year, testing it for a year in a production environment. When you configure the anti-spam solution, it works and isn't $100 million.

This anti-spam catching grid is quite good. It is not perfect, but none of the anti-spam products are perfect. I compared it to several competitors, and it has one of the best anti-spam catch rates. You need to fine tune it because it is not perfect out-of-the-box. It depends on the organization's mail flow going through. I had to fine tune it with their support several times in regards to our mail flow. There are several built-in engines where they are raising or lowering spam confidence levels. Right now, the spam catch rate is quite good for us and much better than Forcepoint ever was.

It is quite a good solution compared to other anti-spam solutions. There are anti-spam solutions with better catch rates.

We had one reason to switch from SpamTitan. One of its antivirus engines was a Kaspersky antivirus engine, which is Russian ex-KGB, though this is no such thing as ex-KGB agents in Russia. When Georgia had a war with Russia, we lost 20% of our territory to them. So, we began to see what products have Russian roots, and SpamTitan had a Kaspersky antivirus engine. Our concern was that Kaspersky could do something wrong with Georgia. I sent an email to SpamTitan and told them, "We are from Georgia and you are using a KGB-operated antivirus engine. We are thinking of switching to another anti-spam solution because of that." They told me that they were planning to switch from Kaspersky. Several months later, they switched to Bitdefender antivirus engine. So, I was very happy to stay with SpamTitan.

I have recommended SpamTitan to six or seven companies who have been using it for several years. They have been very happy with it.

We are not yet using the geo-blocking feature.

I would rate SpamTitan as nine out of 10. However, four years ago, I would have rated it as 10 out of 10. No spam was getting through four years ago. Now, a lot of phishing emails are getting through. The solution should be more precise on phishing emails.

We use TitanHQ SpamTitan in our organization and deploy it as a service for our clients. The primary use case is as a spam filter and for email sandboxing, which allows suspicious emails to be isolated, safely analyzed, and deleted if necessary. We have used the sandboxing feature for a month and implemented it for our clients instead of Microsoft 365 Defender because it's now included in the SpamTitan solution.

We realized the benefits from day one because it filters out all the spam emails. That means we don't need to spend time examining or deleting spam emails because the product does that for us.

The overall system is straightforward to use, and the UI is excellent. It significantly streamlines the process of dealing with spam emails.

We previously used a Barracuda anti-spam product, first as hardware compliance boxes and then as virtual machines. SpamTitan works better for us as an MSP, and the pricing is right for our SMB customers.    

It's very easy for us to do business with TitanHQ. They have a no-nonsense attitude, provide good support, and their financial department helps us out. The system works well, and they take care of us.  

The MSP setup differentiates TitanHQ from other providers. We don't make any investments as it's a hosted solution. It is there for us to implement for our clients and profit from it. 

There is a significant productivity gain from filtering most spam emails away from end-users. These days, clients expect their MSP to have high-level solutions, and SpamTitan works perfectly.   

I don't know precisely how much the geo-blocking feature reduces our spam intake, but it's a substantial amount of spam that never gets to us.

SpamTitan's general configuration works well, and we use the geo-blocking feature for several clients who require geofencing. It's a feature we don't necessarily need very often, but it's there and works well if specific clients want geofencing in their solution. 

The solution allows us to set up exemptions and whitelist certain agencies which don't follow standard email rules. This is sometimes the case for government clients, for example, a tax agency.  

SpamTitan saves employees' time via automated spam filtering and threat protection. If customers use the built-in Office 365 email protection, they must decide whether an email is spam or not. SpamTitan does that for us and offers excellent security due to its high threat intelligence. I would say the product saves us at least an hour a week and profoundly impacts our catch-rate. We need this solution, as our stats say 50% of all emails coming through our domain are spam. 

As a Danish company, it would be great to see a Danish translation for the UI.

We have been using the solution for approximately two years. 

We haven't had any stability issues, so I would give the product a 10 out of 10 here.

SpamTitan is much more stable than other solutions we have used; as a web-based solution, TitanHQ more or less runs it for us. We don't have any issues to deal with, which is vital for us; we need a solution that is highly stable and just works.

The solution is scalable and easy to scale. If a client expands from 25 to 125 users, the only change is in the billing; we don't need to lift a finger.

Within our organization, we only have one department, but our clients usually have several departments that use Office 365. This makes it straightforward to set up and manage SpamTitan. Our average customer has about 25 users, and we have 60 to 70 customers, so that's 1500 to 2000 total end users.

Our technical team is delighted with the support. They make a phone call or send an email and get help immediately. TitanHQ offers excellent support.

This is the first MSP solution we have used, but when running Barracuda, we had to do everything ourselves. Sometimes that wasn't easy, but SpamTitan is an out-of-the-box solution, and we are pleased with the support. It's one of the main reasons we chose the solution. 

Positive

We previously used a Barracuda solution and switched because it wasn't easy to handle as an MSP. TitanHQ built their product with the MSP in mind, so the system works very well for us. 

The initial setup is very straightforward. I was involved in our deployment, but only as a test user. The technical team handled the implementation, mainly changing an IP address in the DNS, and the solution works right out of the box.

The deployment in our organization took just a few hours. We have 70 client companies with about 25 users each, which took more time to change the DNS for almost 2000 users. That took us two weeks. 

SpamTitan was easy to set up, configure, and use; we had help and instruction from TitanHQ, which was a key factor in our decision to go with them.

It took one of our employees to carry out the deployment, and it took him just a few hours to teach the other technical staff how the solution works and how to maintain it.

The solution gives us an ROI because we pay TitanHQ per user and charge clients per user with a mark-up for us to profit. It's a very simple system.

The price and the licensing are fair, allowing us to make a margin on the product. We paid a one-time fee for the sandboxing feature; apart from that, it's just the standard licensing.

Our technical team evaluated some other options, but in terms of ease of use and a web-based solution, SpamTitan stood out to us very quickly.

I would rate this solution a nine out of ten. 

All of our emails go through SpamTitan, so there isn't scope for us to increase our use.

I would advise anyone to implement this solution, it's so straightforward, and we have never had a problem with it.

We utilize the solution to send all our email to their cloud to filter it.

The biggest benefit of being a partner of TitanHQ is being able to offer their products across the board, whether the client is a small company with five people, or a growing or midsize company, and it even works for some large companies. WebTitan even comes with an on-prem DNS proxy, so you can also proxy all your information. You can also dictate who has access, who gets filtered, and who doesn't get filtered. For us, it's quite easy to sell it because it's not overly complicated and it doesn't require lots of modules.

With SpamTitan there are large savings for IT because they are not bombarded with phishing emails and thousands of spam emails, bad URLs, and bad domain names. The filtering technology helps safeguard their environment and, by the same token, it actually frees up time for folks to do some work that is native to their environment and not waste time.

It helps employees save time, as well, because they're getting the emails that they expect. It could be saving them 90 minutes a day, on average, and maybe more, if people have some training. If we're talking about IT folks who earn in the range of $90,000 to well over $100,000, 90 minutes times 10 guys could be over $1,000 a day in savings. It adds up fast.

If you're dealing with email threats, users will not use their email if they think they have been attacked, so they won't be working. The IT guys that handle tickets are then tied up and have to manage the tickets. A ticket goes up the chain to the correct group and they have to analyze it and decide whether it's something they can do or if it goes further up. If they can't handle it, it's going to go up to cyber security. We're talking about four or five people that have touched it, each spending 10 or 15 minutes. Multiply that by X dollars and it adds up. They have to get in touch with the user, check the unit, and they might have to take that person offline. And maybe the person who makes a lot of money a year is tied up for an hour. Before you know it, you're $1,500 in the hole, just for one phishing email, because you don't want it spreading, and you don't want the person on the network. It's a snowball effect. One wrong click and you could be in trouble really fast.

The system analyzes and catalogs what's good and what's bad. The cool thing about SpamTitan is that it saves a report on what it did not allow to hit your inbox. You can then easily block those domains, which is helpful because people will use different names before the "@" symbol in an email address. By blocking the whole domain, no matter what they do, they can't send you any email via that domain. 

It's pretty straightforward and pretty easy to use. It's mostly automated and that makes it easy for an IT department to keep tabs on it.

The key differentiators of the product for an MSP are its ease of use and effectiveness. It generates reports and makes things easy for IT to manage. It's a set-it-and-forget-it type of solution. It gives you one pane of glass. There are two different cloud URLs but you just create a shortcut on your desktop and IT people can jump in and out of it in seconds.

We also use the geo-blocking feature a lot for clients that don't have interests outside the US. If they receive stuff from overseas where they don't have a relationship, we can turn off that flow. In the future, if they start working with, say, a Chinese company, it can be turned back on. It makes it convenient for dictating how an organization deals with the outside world on an everyday basis. As soon as we turn it on, we notice a massive increase in protection, in terms of the number of emails being caught.

We can watch the results almost in real time. It has a pretty consistent synchronization with email clients, whether it's O365 or a web-type email. You can still dictate what comes in. If you don't like Gmail accounts or random Yahoo account emails, you can filter them out. Bad people use any trick they can get their hands on, including fake company names that have one extra letter. Or they will say an email is from the president, or it is an alert. They use scare tactics to get you to open and click on things.

The geo-blocking ability is really important because a lot of outside threats are coming from other governments. There's a lot going on, like espionage, hacking, and the stealing of data and trade secrets. Companies are ruthless, so it's a free-for-all on the web if you don't have a solid front door for protection and your walls are made out of "paper." You need steel walls now and multiple layers just to keep things at bay.

SpamTitan's internal technology definitely does a great job analyzing where something is coming from and analyzing the technical side of the data. If something was redirected, it can detect the origin and track down where the server it came from is. Even if the IP range changes, it can let you know where the origin was. It's pretty good at doing its job.

In terms of geo-blocking exceptions, I have bought products from the UK, and their updates and download packages all come from outside the US. I can instruct it so that the UK, specifically, is open. I can also allow just that particular UK domain and if I see unwanted UK addresses, I can add them to the blocked domain-name section. That way, I can have something open and still block others at the same time.

With the geo-blocking tool, it would be nice if it listed checkboxes for all the countries and had one overall checkbox for the whole area. Right now, you have to start typing them all in, or half type them, to get the list. That's time-consuming and is one thing I don't like.

Also, it would be nice to know when the DNS proxy version needs to be updated. They should send out the customer's version number, and why it needs to be upgraded, a month or two before it's necessary. That would be helpful so we don't find ourselves wondering why the DNS proxy we have right now just randomly stopped updating, when it's because a new version came out.

Their room for improvement is minuscule. It's more end-user or IT types of fixes, rather than functionality. The functionality is great. It's just that the ease of use could be improved for someone who didn't know you have to type things in. It should be easier for a junior IT guy to get in there without having to say, "How do I do this?"

We've been using SpamTitan for about four years. We are an MSP and SSP, which means we're on the security side, and we are a TitanHQ partner.

The stability is awesome. They have a very high 99.9 percent uptime.

A lot of companies that offer cloud services definitely go out of their way to have that high percentage of uptime. If your email goes down, you're not able to talk to anybody. It has to have a high rate of uptime. It's comparable to other solutions.

This is the most accurate threat detection and content filtering tool on the market today. It has flexible deployment options, including roaming clients for all operating systems, and Active Directory integration. It has features to fit your organization, whether you're fully remote, hybrid, or back in the office.

Their tech support is great. If I have a question or it stops working, they're really quick. I can open a ticket and work with a technician and they're pretty good at helping resolve issues. They're very effective. And they go out of their way to meet with folks and give you the support that you're looking for.

Compared to some of their competitors, they're quick. You don't have to wait three or four days for someone to pick up a ticket. Other solutions can be a little slower, in my experience. The level of expertise from TitanHQ's support is right up there. The engineers or the people that deal with the product every day know the product like the back side of their hand.

With every problem I've had, they've knocked it out of the park.

Positive

We were using DNS filtering, but we soon realized we needed more security.

WebTitan Cloud is a cloud-based web filtering solution that allows you to monitor, control, and protect your users and business when online. It requires no on-premise software or end-user client software, and the setup of the cloud filter is extraordinarily simple and quick.

They have very detailed support page with easy-to-follow guides and if you get stuck you can request support. We did ours in-house and was pretty straight forward to roll out. The support team is Top Notch!!! 

The ROI is low because it is a hosted solution and the technology is on the backend. This saves us a ton of time each month.

Block Malware, Ransomware, and Phishing Advanced DNS Web Security and Content Filtering Software. WebTitan helps control the web content your staff accesses and protects your business from online threats with powerful DNS filtering. The setup and low cost are a huge plus!

We picked SpamTitan over other solutions. I like its usability, affordability, and ease of maintenance. It's constantly being tweaked behind the scenes. There are small things that happen under the covers that we don't see, but they're definitely wise to what's going on out there. There aren't many cons to the solution.

Just because they're not extremely expensive doesn't mean they don't work. You don't have to spend hundreds of thousands of dollars on something, just to get it to work. TitanHQ does a great job with the product. They do a lot of advanced DNS scoping and a lot of preventive work against phishing and malware. They definitely protect their users quite effectively. And they have a 14-day trial so you can try it out.

As an MSP, there are aspects of the product's technology that helps us acquire new customers and add value. First, it's pretty straightforward and easy to roll out and add to someone's layers of security, which makes it an easy and affordable solution. Also, it's not extremely expensive. Other solutions get really pricey, really fast. In addition, WebTitan and SpamTitan work hand in hand. I recommend getting both. It also has a dashboard for both so you can see what's coming in and what's getting blocked, what the URL was, and it even divides it up by categories with overall percentages. That way, if you want to tweak the way people surf the net, you can certainly do that.

The bad guys (Bad Actors) have lots of money and lots of bad helpers. They probably have more resources than you do. They're trying to get in and you're trying to block them. It's cops and robbers. But with the right tools, you can make your good guys' house really strong and defeat most of the bad guys. Obviously, they don't want to get caught, so the more they hang around or try to get into something, the more likely it is that something is going to track them. If there's enough tracking, you can find out their IP, because everybody has one assigned and it goes all the way down to their username and address. Unfortunately, there are super-smart ones and you'll never see them coming. There's just nothing you can do about that unless you have a locked-down local environment with no outside access, and some places do that.

Small and medium companies, with the growth of hacking and malware, can be prime targets for attacks. There are studies that show that half of SMBs have suffered cyber-attacks. They need security that works for them to keep them safe from constant attacks. I would highly recommend SpamTitan, and I have been in the industry for 35 years. It's very effective and very easy to use.

We're a relatively small company, and SpamTitan provides our spam filtering solution. I have 16 email boxes out there right now, including individual email addresses and generic email addresses for sales, customer service, etc. Outside of the normal SpamTitan features, we don't use any other TitanHQ products or any other features aside from filtering and reporting.

To be honest, it wasn't much of an improvement over Barracuda except for the price point. Barracuda had more granularity as far as how deep I could dig. I think that had more to do with the fact that we had the appliance on-site, so it gave me more features. 

On the other hand, SpamTitan is effortless to manage and administer. They do a lot more behind the scenes, so I can't access the configuration. However, I honestly don't think I needed most of the configuration options that I had with Barracuda. A lot of that was overkill. I can understand where some companies might need more of it, but it was absolutely fine for our needs. 

Spam filtering, in general, is a big time saver. We've had a spam filter for many years now. I think we originally bought Barracuda in 2005 or 2006. The difference between having a spam filter and not having one is night and day. Our CEO was getting upwards of about 600 emails per day, and that went down to around 40. He was pleased with the results we got from Barracuda. SpamTitan maintained that performance. The amount of unwanted emails is minimal compared to what we see in our reports.

SpamTitan probably saves hours of time. It also prevents employees from missing important emails because they have become desensitized to them. Spam makes email less effective as a communications tool. You stop looking at your email when all you get is junk all the time. 

I don't get much employee feedback about spam filtering, but there were some new features when we switched to SpamTitan. For example, Barracuda wouldn't give you a report, but SpamTitan sends a daily individual report to each user identifying questionable emails in quarantine and asking them if they want to allow them. 

It took a couple of days to get everyone trained and on board with how it worked. Nobody complains or says anything about it. Occasionally, someone misses an email they're expecting, and I have to show them that the email might be in quarantine. The impacts are minimal. 

We get reports on blocked emails. I review them weekly to see who the heavy hitters are inside the office. We need our email addresses out there to do business, so we have sales and customer service email addresses that need to be out there. Those are the biggest targets for spam. SpamTitan cuts down the amount of spam that we receive, but it's about the same as Barracuda. 

Initially, I had some issues where we were getting emails coming in that appeared to come in from our own internal domain. My company is called M2 Systems, so our domain name is M2-corp.com. I had to get on with support twice to get them to help me mitigate or block that from happening. 

On Barracuda, it was much easier to click a switch or a button to disallow this. It was more my unfamiliarity, but I think they could make it a little easier to keep the origination from looking like it comes from the internal domain.

We started in June 2020, so we've been a SpamTitan customer for around two years.

I rate SpamTitan 10 out of 10.

SpamTitan is scalable. It comes into their systems, but it all filters. We only have a single mail server, and everybody retrieves mail from there. I can't personally speak to its scalability because we're not large enough to really have other offices or anything like that. However, if we were to add a hundred more users, the only aspect that I assume would change would be the pricing model. We would go to a higher level because we'd have more mailboxes to filter.

I rate TitanHQ support 10 out of 10. They responded quickly. TitanHQ has a separate portal for issues that are unrelated to administering the SpamTitan environment. I showed them what we were seeing and asked why we were seeing this. They explained the issue well, and we got it fixed.

Positive

We had a Barracuda spam firewall model 200 that was up for renewal. You have to renew the license annually to keep the product up to date. It was on the pricey side already, and they had increased the price by about 30-40%. 

My company only had about 25 mailboxes that needed protection at the time, so the cost was out of line with what we were thinking. We did a one-month evaluation of SpamTitan and found that it met our needs as well as Barracuda.

The fact that we didn't need to buy hardware was one deciding factor. This is a hosted product, so we only needed to point our DNS to their mail system and have our mail server retrieve it from them. In terms of integration, the pain was minimal. We just made a couple of DNS entries. I liked Barracuda as a product. The problem was the pricing was getting excessive for the amount of coverage we need. 

I was involved throughout the whole setup. I'm the only IT person here and have been since about 2017. Setting up SpamTitan is straightforward. I had no issues with the evaluation phase or the final production conversion. 

You point to their server and retrieve the email from there. After that, I had to inform our users that we were switching from Barracuda to SpamTitan. There might be a 30-minute disruption in the email services. It was easy to switch. Aside from a few minor issues, we had no problems whatsoever. It doesn't require any maintenance aside from changing the internal settings so that we don't get external emails that look like it's coming from us.

We see a return from not having to deal with spam on our inbound emails. It absolutely pays for us to have this.

I'm pleased with the pricing. We're happy with their licensing model. It was a major factor in why we chose them. The ease of use and conversion were the other two. 

Aside from the domain origination issue, everything else has worked fantastically. I don't have any complaints about them at all. The price was what we expected to pay, given the number of users that we had.

I had a few different products suggested to me, and SpamTitan was one of them.

I rate SpamTitan 10 out of 10. The only aspect you need to know is how to administer an email in a DNS system. An inexperienced IT person could do this without issue. 

Our primary use case is as a secure email gateway; the solution scans our emails for spam and viruses and does URL link rewriting. SpamTitan makes sure our incoming and outgoing emails don't contain anything problematic.

Before implementing the solution, I had 13,000 to 14,000 sitting in my Deleted Items folder on 90 day rolling average. The figure after implementing SpamTitan is 8,000 to 9,000 items in my Deleted Items folder on a 90 day rolling average, so it's stopping thousands of emails that got through before.

We are part of a larger University organization, and many spam emails come from the broader organization. They run Office 365, and there is spam it doesn't catch, despite user reporting. SpamTitan filters out the emails Office 365 misses, for the most part, as no solution is 100% effective all the time.

SpamTitan is flexible and highly configurable. 

The solution keeps a copy of inbound and outbound messages for a period, which is a handy feature. It makes it easier to determine precisely what is happening with an email, where it came from, why it isn't routing correctly, why it is or isn't being flagged etc. If an end user forwards us a problematic email, the header information can be lost, making it harder to figure out what's happening.

Geo-blocking is a great feature. It's simple, and it works; we pick a country, and the tool blocks mail from that country. There isn't a list of countries to select from, we have to type in the country name, and it brings up matches, which is a little cumbersome, but it still works quite well. The feature is good to have, but we don't see a massive influx of emails being blocked. 

A huge feature for us is the link rewriting configuration; we can set exemptions for link rewriting from particular organizations. The rest are rewritten and checked against the SpamTitan database of problematic sites and email sources. The user is notified of the outcome of the check, which is excellent when it's hard to determine if an email is legitimate or not.   

The solution saves employees' time. Many of our faculty are physicians who don't have much time to check their emails, especially if they need to scroll through and delete spam mail, which can hide important messages. A cleaner inbox is easier to use and saves time, probably an hour a week per user. That might not sound like much, but we had physicians with inboxes so full of spam they stopped checking their emails, which is no longer the case. Our catch rate is up significantly, and our false positives have dropped considerably, saving the end user time.

The interface needs to be improved; some elements aren't where I expect them to be, so it could be more intuitive. 

The solution isn't intuitive enough for me to go in and write specific rules and exemptions.

We have been using the solution for about nine months. 

The stability is excellent. We filter 45,000 to 50,000 emails a week through the solution and haven't had any server issues. Physically rebooting the primary server causes a failure to the backup server, which is how it is supposed to work, the stability is solid.

The solution is highly scalable and easy to scale. The appliances are straightforward to get up and running and to add to the system. A few clicks and checks are all that's required.

The customer service is outstanding. If I have a question, I can open a ticket, and they usually get back to me within hours. They can also remote in if I turn on remote access, so they can fix what needs to be fixed or tell us what we need to do to resolve our issue. Their support is fantastic.

I can send TitanHQ a ticket with the information of a rule that requires updating and provide them remote access to our system via a code. Usually, within 24 hours, their rule post developer will have come in and provided a solution for us, which is incredible.

Positive

We previously used GFI MailEssentials, but it wasn't being updated. It was almost two years since their last update. They updated their filters and virus database regarding the software, but that's it. We saw an increase in spam getting through, and my team and I spent more time releasing false positives. GFI didn't work well in our multi-exchange server environment and didn't perform as we expected.

We looked for another solution, did a POC with SpamTitan, found it impressive and decided to implement it. One of our requirements was an on-prem option due to HIPPA regulations regarding information sharing, which narrowed the selection down. Another requirement was a solution that sits in front of the email as a gateway. This further limited the selection, and SpamTitan was the natural choice.

The deployment is very straightforward. TitanHQ provided a knowledgeable staff member to support our deployment, and it was clear he was very experienced and wonderful to work with. He was patient and made an excellent first impression. The initial setup required two people, myself and the staff member from TitanHQ, and it didn't take long. We set up two appliances and a failover solution, which we did over three separate meetings of an hour each during the first month of the POC. By the end of the month, I was ready to purchase, and no further setup was required.

The solution is very lightweight in terms of maintenance, we've had one major update over nine months, and that was a click of a button to download and install. We can set updates to auto-install, and the minor updates, including antivirus definitions, happen by themselves. TitanHQ puts a lot of effort into maintaining SpamTitan on their end.

I don't have any precise numbers, but I would say the product provides an ROI. An intangible ROI is decreasing the footprint for a phishing or some sort of email related security attack.  By doing such a good job of weeding out the bad messages we reduce the number of potentially harmful messages making it to the users inbox.  We train our users on how to spot spam messages, but that is not full proof.  By significantly catching more spam messages and rewriting the hyperlinks this has further reduced the chances of someone mistakenly interacting with a bad message.  Thus increasing our security foot print.

The pricing is very reasonable. I know the cloud version costs more because of active 24/7 monitoring, but we take care of that as our setup is on-prem. SpamTitan is in line with what we were paying for GFI MailEssentials but works much better.

I don't remember what other solutions I considered. The person I worked with from TitanHQ was fantastic; they helped me with the POC and any information and advice I needed. That was one of the main reasons I didn't dig much further into other solutions.

I would rate SpamTitan a nine out of ten. 

Typically, we don't see large amounts of spam stopped by geo-blocking, but we have the feature activated for a few countries, the major players. 

We don't use the geo-blocking exemptions feature because we block the whole country at this point; we don't have business dealings with other countries.

SpamTitan is an excellent product; the only issue is with the UI, which is somewhat dated. TitanHQ is working on updating it, however. I would advise users not to be discouraged by the UI because the solution works well; it's a solid option.

I use TitanHQ SpamTitan for email security. I recommend it to customers to protect against spam and unwanted emails.

SpamTitan has reduced phishing attempts and improved threat detection by identifying emails without body content as spam. Its gray listing and threat intelligence have strengthened our email security and reduced unwanted emails.

The gray listing feature is most effective for filtering unwanted emails. The AI technology is improving email security by enhancing spam detection capabilities.

There needs to be improvement in response time due to the requirement of going through the ticketing system, which can cause delays. Additionally, the pricing model could be improved for larger companies as scaling up becomes expensive. Including link protection in the existing licensing would be beneficial.

I have been using SpamTitan for two years.

SpamTitan is stable.

It is scalable, but when scaled up for larger organizations, it can incur additional costs. It might not be suitable for companies with large numbers of employees.

Technical support is fine, but improvements could be made in response time since there is no direct call-in support.

Positive

I previously used AppRiver but switched to SpamTitan because it was rated highly by Gartner and had favorable pricing.

The initial setup is straightforward, involving sending MX records. It usually takes about half an hour.

Deployment does not require many people. A single IT professional can handle it.

SpamTitan's pricing is competitive, being one of the least expensive compared to other vendors. The approximate cost is around $7000 USD. There are no additional costs required for maintenance or support.

I evaluated all the basic features of human security solutions before choosing SpamTitan.

I would not recommend it to multinational corporations (MNCs) due to potential delays in email processing as emails may be held in queues. A newly updated interface requires getting familiar with its functionalities. An integrated link protection feature would be beneficial.

I'd rate the solution nine out of ten.

We're an MSP providing IT services and we host mail servers in Switzerland and the United Arab Emirates.

We host SpamTitan behind a firewall, and the SpamTitan appliances talk to a first load balancer. The load balancer directs the traffic to our mail servers which are still in the DMZ. After the Edge servers, they redirect the mail flow to our internal firewalls. From these firewalls, we go to another load balancer and the backend infrastructure, where we have our mailboxes.

As a SpamTitan MSP, several aspects of TitanHQ's technology help us acquire new customers and add value to our services and product offerings. These include the anti-spam efficiency, the efficiency of the antivirus engine included in the product, and the self-service user quarantine. Since deploying the tool, we have had almost no viruses, and the malware detection is excellent. 

TitanHQ works hard to provide the best service, which can be challenging as client service is an art, but they have made many improvements recently. They're always seeking client feedback regarding support services, which we appreciate. They're constantly developing new features, some become premium, and some they offer for free, such as anti-phishing features. TitanHQ recently developed a new feature called Link Lock, which our clients appreciated and even convinced some prospective clients to join, as that's a selling point for us as an anti-spam product.    

The most significant benefit of being a TitanHQ partner is that they care about how they provide:

• Services.
• The efficiency of their services.
• The quality of the client experience.

In terms of real, tangible benefits for our clients, by upgrading to SpamTitan, we were able to reverse the trend of dissatisfaction in our customer base. It changed the quality of our services for the better.   

SpamTitan spares a significant amount of employee time and effort by not having to sort through spam and junk emails. The end-user quarantine mailbox and the self-service portal offered to every end-user through a web portal are convenient and time-saving features. Users can access their quarantines and decide to whitelist, block, or blacklist emails, which frees up our service desk team. The time we spend going through junk and spam emails dramatically decreased by around 40-50% compared to our old solution, and our service desk team is now happy with our infrastructure services. It used to be a nightmare with our old provider. 

We've also seen a dramatic improvement in our spam catch rate and a reduction in false positives since implementing SpamTitan. Our clients' main criticism of us was the lack of flexibility in the previous anti-spam solution we used. Now we have flexibility, transparency, and efficiency, which all matter to our clients and us.

All the features are valuable; mail security isn't about one feature but rather a collection of features. The good thing about SpamTitan is its versatility because it offers every feature we need. They're not always easy to implement, but we have access to the entire suite required by an MSP like us to provide the best service possible to our clients. We appreciate that, and everything we could wish for regarding email security is included in the product.

The standout features include the anti-phishing feature, which is particularly advantageous as far as our clients are concerned; it was a very welcome addition for many of them. 

The ability to do mail sandboxing before delivering and receiving emails for antivirus and anti-malware detection is excellent.

The double antivirus and anti-malware engine utilizing Clam AntiVirus and Bitdefender, plus all the standard security processes, including anti-spoofing detection, DKIM, and business email compromise (BEC) features, make for a robust security profile. We appreciate these features, and they all work very well.

The quarantine report frequency could be better. 

Sometimes we have specific concerns and requests for TitanHQ that their product can't currently cater to because it's not designed for it. We are often told this will be included in the roadmap. Still, we need visibility on when it will be deployed, when a requested feature will become available, or even tested. More transparency on this front would be a big plus.

We've been using SpamTitan for a little over three years. 

The solution is stable and reliable; we never had an issue regarding operational stability and service access. We only had third-party issues or problems related to our infrastructure services.

The solution is scalable; we run it as a virtual machine, so we have the associated flexibility. As long as we pay for them, we can add as many nodes as we need. We never had to worry about scaling the product.

We currently have around 1,500 end users. 

The technical support is responsive and client-oriented; they care about the client. They listen to client complaints and continually work to improve their services, so we are very satisfied. The support isn't ideal or perfect, and in some cases, we weren't completely satisfied, but TitanHQ always tries to do better based on our feedback.

Comparing SpamTitan's customer support team versus our previous solution, it's night and day, which is one of the reasons we switched to them. SpamTitan changed our lives as an MSP in terms of mail security.  

When we open tickets with them, we know they will help us in a timely and efficient way, which gives us peace of mind. This wasn't the case with our previous solution; we always chased technicians for a working solution and feedback. With TitanHQ, it's the other way around; they chase us for feedback, and they're concerned with the quality and relevance of their support. They care about the client experience, and that's great.

Positive

We previously used Broadcom SMG and switched because we were unsatisfied with the product. We had a lot of false positives and spam getting through, so we wanted to improve our situation significantly. We met with a SpamTitan sales team, who were very convincing. We agreed that we needed their product and implemented the on-prem solution.

As I'm the Infrastructure Manager, I was involved in the deployment, and we were surprised by how easy the deployment was. TitanHQ has a very well-done online wiki, which made the setup elementary. The initial deployment took a few days, and the most challenging part was to cut over from our old solution without impacting our clients and end users. Aside from that, the deployment was a breeze.

We finalized the agreement on the licensing, downloaded the SpamTitan images as we were running VMware as a hypervisor, deployed the images, made the network configurations, and double-checked that they were correctly done. We then started testing the mail flow, and when this was conclusive, we started the client migration. I carried out the deployment alone for the most part, with one other employee to double-check the setup, which is our company policy for deploying a new product.

The only maintenance required is part of a lifecycle management process we have as a company, in which we're required to check for obsolete hardware and software revisions regularly. SpamTitan is no exception, and it's very straightforward; we check if there's a software update available through a GUI, and if there is, we take a snapshot as we're running a virtual machine. We back up with our backup solution as an additional safety layer and go through the upgrade; it's an ideal process.

We have a considerable ROI; we lost clients with our previous tool, whereas now we have expanded our client base and are getting prospective clients because we have a reliable solution.

The price is quite advantageous; we were initially surprised at the pricing compared to other solutions, which made us doubt if this was the solution for us. Then, we discovered SpamTitan's features and how cost-effective it is. The sales team does an excellent job making our life easier in terms of pricing, which is another significant advantage of this product.

We evaluated MailCleaner and a more expensive solution, Cisco Secure Email, which we didn't find cost-effective. We made a product comparison and decided to go with SpamTitan, and we don't regret our choice.

I rate the solution eight out of ten. 

TitanHQ's key differentiator for its partners is the level of support services; they're fast, responsive, efficient, and care about client satisfaction. That's the main differentiator, plus the fact that their product is constantly evolving with new features.   

We don't use the solution's geo-blocking feature because we are not convinced by IP-based blocking instead of location-based. We know geolocation based on a GPS location is challenging, and very few providers offer it, but the current state of IP-based geolocation features is not a requirement for us or our client base.

TitanHQ needs to continue surveying us for client satisfaction regarding their support services, as that's important to us. We appreciate it when they send us emails from time to time asking about our opinion or satisfaction. We also appreciate how they get back to us when a new feature becomes available that could help us improve our services, so we want them to keep this up.

My advice to others evaluating SpamTitan is to refer to the excellent wiki hosted on the solution's website or contact the amazing, client-focused L2 and L3 staff, who are happy to answer any query.