What is our primary use case?
We use it for spam filtering and anti-phishing on our email products.
How has it helped my organization?
When I started with my current company two years ago, it didn't have any type of spam filter. It was getting flooded and there were breached email accounts on a regular basis. Since I put in SpamTitan, I've had three breached accounts in Outlook, over the past two years, among our 160 employees. I've seen a drastic improvement in security.
It definitely saves employees' time because they don't have to sort through junk and spam emails. On any given day we have between 400 and 500 emails blocked by SpamTitan. My current weekly report shows that six viruses were blocked within that time span. It has really impacted me because every time an employee would get a spam email, they would post it to our team's forum and tag me. I'd have to look at it and it would waste my time. Now, our employees don't get spam emails.
What is most valuable?
I'm a real big fan of the new Link Lock feature.
I also use the solution's geo-blocking. The only downside about that is that our owners are from the UK, so I have to be careful about that. But the geo-blocking has resulted in about a 5 percent decrease in spam emails and that's big, given how many emails we have coming in. And geo-blocking is very easy and very intuitive to use. If I want to block country X, but allow these other countries, it is very easily managed.
Another nice feature is how tailored it is so that I can adjust the domain reputation score. At certain times of the year we run marketing campaigns and I can raise the score a little bit and that way we get feedback more readily. And during Christmas time, when the bad guys try to pull people in, I can turn it down and make it a little bit tighter. People will then let me know, "Hey, I need this email, I'm blocked," and I can do that within five to 10 minutes,
What needs improvement?
It would be nice if the reporting feature could be updated.
Also, the feel of the web interface is a little dated. It has been the same ever since the days when I first started learning it. It's nice because it's familiar, but I could see how it might turn people off because it's not necessarily flashy.
For how long have I used the solution?
I have been using TitanHQ SpamTitan off and on for the past five or six years and consistently for the last two years in my current company.
What do I think about the stability of the solution?
The stability is perfect. I've never had a problem in two years. It's one of the things that I have to worry least about maintaining. Being in a 300,000-square-foot warehouse with IDFs and not having to stress about that is very nice.
What do I think about the scalability of the solution?
To scale it, I don't have to do anything. If we go over a certain number of emails per day, from back and forth, from a certain email address, it gets counted as a license. As long as I stay under our license number, I'm fine. But it can scale as much as I want. The scalability is fantastic.
It's deployed against eight domains within a range of in-house and warehouse staff. A lot of people are on mobile devices and we don't see any slowdown with it, and that's fantastic.
We have multiple locations within Texas, and the nice part of it being on the cloud is that it's not something that we have to apply to each individual site. We can just apply it to the cloud in front of our 365 and all of our offices are covered. We don't have to build special roles and profiles for each location. It's just one for the company.
How are customer service and support?
They're close to perfect. When the new Link Lock feature came out, they called me and said, "Hey, Robert, we know that you are interested in this. Let's show you what it is." We set it up and bought it and now it's deployed.
They're proactive but not overbearing.
I have used a competitor of SpamTitan, and their support ranks at a nine out of 10 against that other company because, with that company, it was days before I would hear something from them. With SpamTitan, it's usually the same day.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We did not have a previous solution, but SpamTitan was my go-to. It was a requirement when I took the job.
How was the initial setup?
It's a cloud solution and I enjoyed going through the rollout and deployment because the vendor was very helpful with that. They were there for any questions that I had, because things had changed since I had last implemented it. And we have multiple domains under our umbrella, and the ease of SpamTitan as a multiple-domain solution was really nice.
I would rate the deployment process an eight and a half out of 10. There were some things that probably could have been tuned up, and maybe explained a little bit better, but they were there to help me if I had any questions.
The implementation was pretty methodical. They would say, "Okay, Robert, this is what we need to do. This is how we need to set it up. We need to change these things." I would do those things that night, come in the next morning, and we would make sure the mail flow was working. They were very step-by-step-oriented, and that was nice.
The ease of configuration, after deployment, was moderate. You spend a week or two learning it and testing things out and you get pretty proficient with it pretty quickly.
And maintenance of it is 100 percent lightweight. I rarely touch anything.
What about the implementation team?
We used TitanHQ's engineers directly. My experience with them was fantastic. They made it easier than I thought it would be with the time difference, because they're in Ireland. But they made it work. They're very professional.
On our side, it was just me involved.
What was our ROI?
We have seen ROI, not only in time but in security. On top of that, with the Link Lock feature, it really does prove itself.
What's my experience with pricing, setup cost, and licensing?
The pricing is very reasonable and very comparable in the industry. It's not the cheapest, but it's not the most expensive.
Their licensing structure does leave a little bit to be desired. I would like it to be easier to understand how I can add licenses and update things.
Which other solutions did I evaluate?
I did a lot of evaluation, comparing cost and functionality for my partners on the board, but in the back of my mind, SpamTitan was the only one I wanted to use.
I have read a lot of tech releases and about certain products over the past 15 years. I keep an eye on certain things but SpamTitan has been voted one of the best spam blockers over the past many years. It's also very easy to use. I'm a one-man shop in a company with 160 people. That's a lot for one person, especially the director of IT, to be responsible for.
It's simple enough to log in to the solution, that I can walk one of my owners, or the CEO or CFO, through that process if I'm out of the office. That is a big advantage. It's not overly complicated, although it could be refined a little bit more.
What other advice do I have?
My advice would be to watch your domain reputation score. That can be a little bit odd and a little bit finicky at times. Other than that, pull the trigger and go for it. It is easy and safe.
I give the solution a 10 out of 10. I've never had a problem with it to this day. When my owners come to me and say, "Hey, can we cut costs?" I'll say, "We can." If they say, "What about SpamTitan?" my answer is "Nope." Then I show them the reports and they'll say, "Yep, we're not getting rid of it." It sells itself. It's very easy to prove its worth and that is very beneficial for me.
*Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.