UKG Reviews

Vendor: UKG

4.0 out of 5

125 reviews
89% willing to recommend

746 followers

What is UKG?

At UKG, our purpose is people — real people with real challenges, and a simple request. Help me keep my employees productive, connected, and happy. So that’s what we did.

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UKG is the #1 ranked solution in top Employee Scheduling Software, #1 ranked solution in top HR Analytics Software solutions, #2 ranked solution in top Employee Time Tracking Software, #4 ranked solution in top Benefits Administration solutions, #5 ranked solution in top Talent Management solutions, #5 ranked solution in top Cloud HCM solutions, and #5 ranked solution in top Talent Acquisition solutions. PeerSpot users give UKG an average rating of 8.0 out of 10. UKG is most commonly compared to Workday: UKG vs Workday. UKG is popular among the midsize enterprise segment, accounting for 90% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 88% of all views.

Helped 842,296 peers since 2012

Featured UKG reviews

Lonnie Fluck

Senior HR/ Talent Acquisition Leader at FitzDrake Search

I used UKG to track applicants and create job descriptions. We built the electronic onboarding system to be used nationwide and created a path to integrate with the backend The product's most valuable feature is the ability to establish connectivity between the front and the back end,…

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Talia Jean Paul

Global HR UKG Specialist at a outsourcing company with 10,001+ employees

Our company is testing the UKG Ready Mobile App, but there are some glitches. I feel that in the system when you log on to Kronos, UKG Dimensions, and UKG Workforce Central, we have different modules in different versions. With regards to the newer version, I feel the older version, which was UKG Workforce Central, was more user-friendly for the end user as opposed to the newer version, which looks a bit more complicated. When training someone who wants implementations to be done, it would be easier if you could hover above certain things, and it shows you or tells you exactly what it is. There are certain SAP modules that can be audible. If you click on it if someone is being a bit slow with regards to training, the tool will tell you what needs to be done and what needs not to be done by you, but for us, it is fine because we are in the back end with configuration and the administrators. I am talking about the need for improvements in the tool for the benefit of the end users. The explanation on UKG's community consists of training manuals and some of the other stuff that we use, and we send to our supervisors at the site. With the tool in place, catching onto white-collared employees is quicker. The tool is not quick to catch onto certain blue-collared employees in the plant or supervisors who are actually working with machinery and stuff because they are not as computer-centric as white-collared employees. If I could scan the tool across the globe with our site supervisors, there are a few loopholes in the tool. There are some issues with the tool's stability. For me, I would like someone who is building the system in the back end to know if a front-end user can manipulate the system. I am not going to rate the tool's scalability to be high. I would rate the tool's scalability to be at a mediocre level or at something like 50 percent, so there is a lot of room for improvement.

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Gina Dannibale

UKG Systems Administrator at A. O. Smith Corporation

The tool improved employee onboarding efficiency, especially in healthcare, where timely onboarding is crucial. This change directly impacted retention rates positively. It was a massive project that involved various teams working together. It took about a year to revamp the entire process and ensure compliance. However, once implemented, it improved employee satisfaction by saving them two whole days in the onboarding process.

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UKG mindshare

Product category:

As of March 2025, the mindshare of UKG in the Cloud HCM category stands at 5.3%, down from 5.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Cloud HCM

PeerAnalyst reports based on UKG reviews

Type	Title	Date
Category	Cloud HCM	Mar 25, 2025	Download
Product	Reviews, tips, and advice from real users	Mar 25, 2025	Download
Comparison	UKG vs SAP SuccessFactors	Mar 25, 2025	Download
Comparison	UKG vs Workday	Mar 25, 2025	Download
Comparison	UKG vs SAP HCM	Mar 25, 2025	Download

Title	Rating	Mindshare	Recommending
Workday	4.1	19.0%	91%	55 interviews Add to research
SAP SuccessFactors	3.9	21.8%	85%	93 interviews Add to research

Valuable Features

UKG's most valuable features include payroll processing, business intelligence reporting, employee and manager self-service, integration capabilities, and onboarding efficiency. Users admire its ease of use, customizability, and centralized HR information. It enhances workflow automation, employee experience, and reduces manual work. The seamless integration with third-party applications, intuitive interface, and robust reporting tools make it suitable for diverse HR activities, including benefits administration, scheduling, and fraud detection. Users appreciate its flexibility and comprehensive capabilities.

"Overall, I would rate UKG nine out of ten."
"The solution's employee experience is pretty good."
"The pay policies and approvals are valuable features."

Room for Improvement

UKG needs improvement in real-time assistance and customer service responsiveness. Benefits administration, platform configuration, and integration features are areas that need enhancement. Implementation and complex setup tasks pose challenges. The system's time management and reporting capabilities require attention. A chat support feature would be beneficial. Tax reconciliation processes are cumbersome, and the interface needs more user-friendly options. Communication between modules and effective dating should be more straightforward, with better onboarding and training support.

"Since UKG is a SaaS software, other parts of the application or add-on solutions are not the best in class or very configurable."
"The system is slow sometimes."
"The product's integration features need improvement."

ROI

Many organizations report improved efficiency and data integrity, experiencing time and cost savings, particularly in payroll processing. UKG receives praise for being user-friendly and reducing the need for additional support and maintenance. While some suggest UKG offers a positive return, others remain uncertain or have not yet measured it. Labor cost reduction and the system's cost-effectiveness are noted advantages. Employee satisfaction often increases due to improved processes and usability.

Pricing

UKG offers a pricing model based on employee count, with costs varying depending on the modules and services opted for. While generally perceived as expensive, the platform justifies its cost with extensive functionality and potential cost savings from integrated solutions. Negotiations can help secure better rates, especially with multi-year commitments. Prospective users should thoroughly understand potential extra charges and licensing needs before implementation. UKG's value proposition lies in its flexibility and comprehensive support.

"If you're going for the full suite, it can be fairly pricey."
"The pricing depends on the number of licenses we buy."
"The platform is not affordable but also not the most expensive."

Popular Use Cases

Organizations primarily use UKG for payroll, HR, and time management. They appreciate the integration of HR and T&L modules with payroll. UKG also supports recruiting, onboarding, employee maintenance, and workforce management. It improves efficiency with features for timekeeping, attendance, performance management, and self-service for employees to update personal information. UKG is a cloud-based HCM tool offering end-to-end HR-related functions, including compensation, talent acquisition, and compliance with global configurations.

Service and Support

UKG's customer service experiences vary; some find it excellent and others inconsistent. Response times and accessibility are areas of concern for many. UKG's technical support generally receives positive feedback, with users appreciating knowledgeable staff and responsiveness. However, some highlight issues with wait times and needing multiple interactions for resolutions. Users point out differences in service levels between regions and note varying levels of expertise within support teams. Rapid response line availability is praised by several customers.

Deployment

Users express mixed experiences with UKG's initial setup. Many find it complex, citing challenges like multiple FEINs, company-specific rules, data importation, and unclear information. Consulting support is often deemed insufficient. Some users manage straightforward setups, particularly with experienced consultants or clear project plans. Transitioning from different systems or needing intense data cleaning adds difficulty, yet successful implementation occurs when project expectations are clear and teams are well-prepared.

Scalability

Many users report encountering no scalability issues with UKG, finding it adaptable and efficient across various organizational sizes. It accommodates expanding businesses, with positive mentions of handling thousands of users effectively. Some users highlight its suitability for large entities, particularly in industries with complex scheduling needs, despite some reporting challenges in specific scenarios. UKG is generally rated highly for its scalability, praised for functionality that meets diverse requirements across different regions and workforce capacities.

Stability

UKG shows high stability with frequent positive feedback on system reliability. Some users experienced minor disturbances, often resolved promptly. Instances of slowness and rare issues during updates or with custom functionalities were noted. Users rated stability between seven and nine out of ten, highlighting rare but responsive issue resolutions. Occasional problems with time clock hardware and security glitches were mentioned. Generally, users find UKG to be stable and steadfast.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our UKG Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

88%

Computer Software Company

Healthcare Company

Manufacturing Company

Financial Services Firm

Comms Service Provider

Retailer

Government

Real Estate/Law Firm

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Learn more about UKG

We’ve created an unmatched suite of HR and workforce management solutions, backed by our people who care about yours. Our solutions deliver global workforce experiences that truly reflect the connection between life and work today. That means insights are deeper. Work is easier. And interactions are more meaningful.

UKG was previously known as UKG Pro, UKG Dimensons, UKG Ready.