UKG Reviews

Vendor: UKG

3.9 out of 5

124 reviews
88% willing to recommend

745 followers

What is UKG?

At UKG, our purpose is people — real people with real challenges, and a simple request. Help me keep my employees productive, connected, and happy. So that’s what we did.

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UKG is the #1 ranked solution in top Employee Scheduling Software, #1 ranked solution in top HR Analytics Software solutions, #3 ranked solution in top Employee Time Tracking Software, #5 ranked solution in top Benefits Administration solutions, #5 ranked solution in top Talent Management solutions, #5 ranked solution in top Cloud HCM solutions, and #5 ranked solution in top Talent Acquisition solutions. PeerSpot users give UKG an average rating of 7.8 out of 10. UKG is most commonly compared to Workday: UKG vs Workday. UKG is popular among the midsize enterprise segment, accounting for 90% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 88% of all views.

Helped 814,649 peers since 2012

Featured reviews

Lonnie Fluck

Senior HR/ Talent Acquisition Leader at FitzDrake Search

I used UKG to track applicants and create job descriptions. We built the electronic onboarding system to be used nationwide and created a path to integrate with the backend The product's most valuable feature is the ability to establish connectivity between the front and the back end,…

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Talia Jean Paul

Global HR UKG Specialist at a outsourcing company with 10,001+ employees

Our company is testing the UKG Ready Mobile App, but there are some glitches. I feel that in the system when you log on to Kronos, UKG Dimensions, and UKG Workforce Central, we have different modules in different versions. With regards to the newer version, I feel the older version, which was UKG Workforce Central, was more user-friendly for the end user as opposed to the newer version, which looks a bit more complicated. When training someone who wants implementations to be done, it would be easier if you could hover above certain things, and it shows you or tells you exactly what it is. There are certain SAP modules that can be audible. If you click on it if someone is being a bit slow with regards to training, the tool will tell you what needs to be done and what needs not to be done by you, but for us, it is fine because we are in the back end with configuration and the administrators. I am talking about the need for improvements in the tool for the benefit of the end users. The explanation on UKG's community consists of training manuals and some of the other stuff that we use, and we send to our supervisors at the site. With the tool in place, catching onto white-collared employees is quicker. The tool is not quick to catch onto certain blue-collared employees in the plant or supervisors who are actually working with machinery and stuff because they are not as computer-centric as white-collared employees. If I could scan the tool across the globe with our site supervisors, there are a few loopholes in the tool. There are some issues with the tool's stability. For me, I would like someone who is building the system in the back end to know if a front-end user can manipulate the system. I am not going to rate the tool's scalability to be high. I would rate the tool's scalability to be at a mediocre level or at something like 50 percent, so there is a lot of room for improvement.

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Gina Dannibale

UKG Systems Administrator at A. O. Smith Corporation

We use the solution for time and attendance. The tool improved employee onboarding efficiency, especially in healthcare, where timely onboarding is crucial. This change directly impacted retention rates positively. It was a massive project that involved various teams working together. It took…

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UKG mindshare

Product category:

As of November 2024, the mindshare of UKG in the Cloud HCM category stands at 5.1%, down from 6.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Cloud HCM

Key learnings from peers

Last updated Nov 3, 2024

Valuable Features

UKG's most valuable features include robust Business Intelligence capabilities, seamless data integration, payroll and tax processing, employee self-service functionalities, comprehensive onboarding, and talent management systems. Users appreciate the intuitive platform configuration options enhancing HR processes. The integration with third-party systems facilitates efficient data flow. The centralized data approach provides a unified view of HR information, while the mobile app improves timekeeping and fraud detection. The system's configurability and user-friendly interface contribute to substantial time savings and operational efficiency.

"The solution's employee experience is pretty good."
"The pay policies and approvals are valuable features."
"The setup process is straightforward."

Room for Improvement

UKG needs improvements in real-time support and customer service responsiveness. Users report challenges in implementation, benefits administration, and system configuration. Recruitment, integration with other systems, and reporting capabilities also require enhancements. Simplifying tax correction processes, improving navigation, and expanding mobile options are areas where UKG falls short. Users experience difficulty with system flexibility and support for custom setups and advanced scheduling, leading to a complicated user experience, particularly with its clock-in and clock-out features.

"Since UKG is a SaaS software, other parts of the application or add-on solutions are not the best in class or very configurable."
"The system is slow sometimes."
"The product's integration features need improvement."

ROI

Most users are uncertain about the ROI from UKG. Some see improvements in efficiency and data integrity, reporting time and cost savings, especially in labor. Many find the stability and usability beneficial, reducing support costs and making employees happier. Others note a reduction in payroll processing time and operational costs. A few mention the upfront worthiness due to enhanced configurability and support for global expansion, suggesting the investment is justified for certain organizations.

Pricing

Enterprise buyers evaluating UKG find its pricing model involves expenses based on employee count, with additional costs for modules and integrations. While some perceive it as costly, they recognize the value in its extensive functionalities and potential ROI. Many emphasize negotiation to secure favorable rates. Initial implementation costs vary depending on whether UKG or partners manage the setup. UKG offers bundled discounts, making it more cost-effective for comprehensive solutions compared to using multiple systems.

"If you're going for the full suite, it can be fairly pricey."
"The pricing depends on the number of licenses we buy."
"The platform is not affordable but also not the most expensive."

Popular Use Cases

UKG is primarily utilized for payroll, HR processes, time management, recruiting, and onboarding. Organizations employ UKG for tracking time and attendance, managing compensation, employee maintenance, performance, case and file management, and handling paychecks. It supports functions like creating job descriptions, applicant tracking, and workforce management. Users find it beneficial for integrating HR modules in SaaS environments, ensuring consistent updates and enhancing employee self-service options such as address changes and hierarchy visibility.

Service and Support

UKG's customer service varies widely, with experiences ranging from excellent to poor. Many rate it as very good, but responsiveness can be inconsistent. Technical support is generally well-regarded, with commendations for being knowledgeable and helpful, although delays and lack of holistic understanding are concerns for some. Feedback indicates a strong correlation between the quality of customer service or technical support and the specific representatives involved, leading to mixed experiences among users.

Deployment

The initial setup of UKG is predominantly complex, especially with managing various data imports and company-specific requirements. Many express the need for better consulting and guidance during the process. However, some describe the setup as straightforward, highlighting the effectiveness of knowledgeable consultants. The complexity often depends on prior systems and internal organization structure. While some users faced challenges, those with thorough planning and support managed a successful setup.

Scalability

UKG is widely regarded as scalable by users, accommodating a variety of organizations with diverse user bases and needs. Most users have not faced scalability challenges, even with substantial employee numbers. Some report successful scalability across various modules and functions, praising its adaptability and capacity to support expanding businesses. A few instances of minor scalability issues have been noted, yet generally, the platform's scalability rating remains high, reflecting user confidence in its performance across different scales.

Stability

Most users report UKG to be highly stable with few disruptions. Occasionally, there are issues during payroll processing or with customized functions, but they are usually resolved swiftly. Some experience brief outages or slowness, typically related to system merges or updates. A minority report rare stability concerns, often linked to specific features like Report Studio or time clock hardware. Overall, stability ratings tend to be high, frequently ranging between seven and nine out of ten.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our UKG Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

88%

Computer Software Company

Healthcare Company

Financial Services Firm

Manufacturing Company

Retailer

Government

Comms Service Provider

Construction Company

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Learn more about UKG

We’ve created an unmatched suite of HR and workforce management solutions, backed by our people who care about yours. Our solutions deliver global workforce experiences that truly reflect the connection between life and work today. That means insights are deeper. Work is easier. And interactions are more meaningful.

UKG was previously known as UKG Pro, UKG Dimensons, UKG Ready.