Workato Reviews

Users find the return from Workato challenging to quantify but note significant productivity improvements with faster cash inflow and more efficient account management. Many report visible results within a week, achieving integration more swiftly than anticipated, allowing them to focus on core activities. Developers can concentrate on product development without integration worries. Several claim a return rate exceeding forty percent, highlighting Workato's efficiency and significant impact on their operations.

Enterprise buyers evaluating Workato can expect a SaaS solution with variable pricing based on usage and necessary features. Pricing can start with a flat monthly subscription, with costs scaling as functionality increases, particularly if additional recipes are needed. Small to medium organizations find it reasonable, while larger enterprises may incur annual costs between $120K-$130K. Pricing can vary between base and recipe pricing, and advanced features like machine learning may incur higher charges.

• "Workato is an expensive solution."
• "Speaking about price, I would say that it's market-related. Also, there are costs in addition to the standard license fees since different add-ons depend on what you require."
• "On a scale of one to ten, the pricing is around a six. We have a consumption model and the pricing is higher. If you are using any kind of ML-based approach, machine learning, or some advanced analytics, you may have to pay more."

Organizations primarily use Workato for various integration and automation tasks. Common applications include quote-to-cash automation, customer onboarding, HR self-service, order processing, lead cleansing, and enterprise data integration. Workato facilitates connections between systems like Salesforce, NetSuite, SAP, and Slack and enables automation across platforms. It supports data migration, system integration, and centralized data repository setup, enhancing workflow efficiency for both eCommerce and business insight purposes. Furthermore, Workato's cloud-native architecture supports numerous enterprise applications.

Workato's customer service and support receive high praise for responsiveness and effectiveness. Users appreciate the quick resolutions and knowledgeable guidance from both customer success and technical teams. Some note the need for support availability within Singapore's working hours. Customers benefit from credits for professional services, aiding initial setup. Technical support is rated highly, with real-time chat and case follow-up available. Assistance is effective in addressing issues like data management.

Workato's initial setup is often described as simple and straightforward. Users appreciate the ease of entering credentials and the platform taking over from there. Many highlight beneficial support calls and helpful training materials. While deploying Workato in a company environment typically requires about two weeks, most features activate upon licensing. Some users note that connecting internal applications and establishing network configurations takes additional time, but actions like deployment are performed quickly with minimal effort.

Workato exhibits strong scalability due to its cloud-based nature, supporting numerous users and applications. It has flexible licensing to accommodate varying organizational needs. While generally commendable, some experience limitations with high data volumes during initial loads. Most find maintenance minimal and performance satisfactory.

Workato's stability is generally well-regarded, with many noting its robust performance and AWS backing; some mention issues like handling large data loads and HTTP requests, while others experience no problems. Reports of downtime requiring restarts are contrasted by comments praising its low failure rate and stability focus. Ratings vary between seven and ten out of ten, indicating that despite occasional challenges, many are satisfied with its performance under typical conditions.